Love this place, definitely the best spot for furnitures and home goods. Good quality, various options, and of course the great customer service! Shout out to Ronda and everyone who has assisted us, from the sales team, cashier, and the back staff who wrapped up our furnitures. Ronda is extremely patient and knowledgeable about the products here. Will come back periodically to shop for more stuff. read more

Very special store to me at our fashion show mall many memories with my mom shopping and buying shoes and clothes and many memories with mom at Sherman oaks macy mall on riverside drive lovely stores great sales lovely cosmetic and many nice purses to buy read more

Brian was incredibly helpful with helping us to look for a couch! Large selection and very clean and nice store.

Just had the new bed and mattress delivered,it looks fantastic. The delivery guys were great, friendly, and professional. I wanted to shout to Thelma and Christine. I have dealt with Thelma in the past, she is fantastic, this was my first time dealing with christine and she was also terrific! So far, the experience has been top-notch. A big thank you to everyone involved. Keep up the good work !! read more

I relocated here from The Bay with only clothes and a few necessary items. My plan was to move the rest of my belongings within 30 days. Four months later, didn't happen. Meanwhile, I purchased basic kitchenware and more clothing. I got an estimate for moving the rest of my belongings. $1500. Ugh. To avoid this expense and the hassle, I'm going to fly back and bring the stuff I really want packed in checked luggage. Two free checked bags on SWA. Going "Marie Kondo" minimalist! I purchased a three pcs set of luggage online from Macy's. With my air fare and the luggage, it's so much cheaper. $210 for a hard shell luggage set, 29", 24" and 20." Delivered and picked up here in 3 days! Off to The Bay this weekend! read more

Looking for outdoor furniture is like having a tooth pulled. We finally arrived at Macys in Las Vegas and finally got a winning hand . Rhonda Spoozak greeted us and was amazing. The professional, courteous, knowledgeable attention we received very outstanding. We ended up buying a couple sets of furniture. We then had a couple of issues and Rhonda was on top it . Set up appt and made sure we were tended too. Thankyou for all your help, Rhonda. read more

This review is for a mattress sale. Rhonda was able to help us select a king size mattress from the hotel collection. I was upfront about what we wanted and our budget. She was respectful of our needs and exceptionally professional. She provided detailed information on the materials in which the mattress was made in comparison to another we were considering. Her knowledge helped us make the right decision. She made our experience a breeze. Highly recommend asking for Rhonda Spoozak if you're looking for a mattress. read more

This review is not about product as we just received it and we hope for the best on the leather and quality of sofa. We'll keep you posted. This is about the customer service, Rhonda is her name in the furniture section. Please ask for her. Extremely helpful, informative and even call you back if everything ok with product and delivery. Thank you Rhonda for your excellent customer service! read more

Macy's - Just delivered - Department Stores Near Me - Las Vegas, Nevada

Let me clarify, I don't give the store a one star, however, I give a particular person (Chad) negative stars I could! My wife and I came into the store wanting to buy new furniture for our remolded living room. We already did our research about a particular sofa set on how it comes in leather and wanted to see how the actual leather swatches looked in person. We know this cause we have the exact model in cloth. From the minute we got into the store, Chad chased us around hovering over us like we were gonna steal a sofa set. Long story short we found our set on the floor with the leather swatches accompanying it. While we were looking, Chad butted in with his crappy attitude and said, "they don't make this model in leather" and snatched the sample swatch book out of my wife's hand. While doing so, he scratched her finger. My wife pulled out her phone and politely corrected him and showed that you can defiantly buy the set in leather. Chad proceeded to accuse my wife of being wrong although she showed him the leather option on the Macy's website. Chad got oh his phone and saw for himself. Chad said, "well apparently there's options that I'm not aware of". At no time did he apologize or try to change his attitude. Instead, he stormed away angrily to his counterpart complaining about the situation. We already had our mind set on what we wanted and didn't have any problems spending the money so we were gonna take our business to the other location in DTS. As we were leaving, another employee (Rhonda) approached us with a huge smile and went over every possible option for our set. Morale of the review is to avoid Chad like the plague and find Rhonda! She's awesome! read more

Extra 20! Went in store today in search of additional Rose Gold Onyx Black cookware by Cuisinart. To my surprise they were all available here despite Macy's online confirming otherwise. This place is dangerous (in a great way)! It's so easy to over spend with all the discounts they offer. Purchasing was painless and I'll definitely be back soon! Keep the sales coming!! read more

Macy's - When you can't cook you purchase for cuteness not durability. #ThesePotsAreTotallyCute - Department Stores Near Me - Las Vegas, Nevada

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NEVER EVER EVER purchase a warranty for a leather couch from Macy's. We bought a Ruthin leather sectional power recliner with power head rests in 12/2019. There are only two adults and no pets in our household. One of the headrests started to crack and peel away. We purchased the 5 year EXTRA warranty. What a JOKE! I contacted them as soon as I saw the problem in 11/2021(almost 2 years old) and I was told they are not able to replace my piece(not even just the headrest) as they no longer carry it in stock. And it would be to costly for them to fix. If I want to pay for the shipping etc to who knows where that is one option. The other option is to accept $270 and they close out the claim on that piece. What kind of warranty is that? I could have just kept my money and dealt with the problems on my own. But they took my money, and are holding it for 5years and will dole it out back to me- instead of fixing the problem. I WILL NEVER BUY A PIECE OF FURNITURE FROM MACY'S EVER AGAIN. Their warranty is absolutely worthless! read more

Macy's - Chair with repair area circled. - Department Stores Near Me - Las Vegas, Nevada

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Bought a $2500 sectional couch from them 3 years ago. The sales process was a huge pain with mistakes being made constantly, wrong pieces, confusion, system issues and furniture arriving damaged. But eventually it gets all straightened out. Fast forward to 6 months ago. A cushion on our sectional gets badly torn. So I begin the process of getting a replacement cushion through Macy's. Every time i call it's a new person with a new story about what needs to be done to get a simple replacement cushion. "You have to go through the manufacturer So-So" "Sorry I don't see your order in the system so we can help you" "You have to call our National line" "You have to contact this other manufacturer to handle that" Every call more random instructions that don't make sense. Eventually I found the actual manufacturer without the help of all the wrong suggestions from Macy's customer service. The manufacturer states they sell replacement cushions, but I have to go through Macy's to order as they don't deal with the public directly. But Macy's will be able to help, it's a common process. Probably a dozen phone calls trying to get someone in Macy's customer service who knows how to work a computer and also knows anything about Macy's business. Eventually I'm told they will send someone out to the house to get everything repaired no problem. I tell them I'm fine paying but the person is suddenly adamant about how the "company will take care of their customers". So the "repair guy" is scheduled to come 2 months later (earliest date available). I already know this will end badly but whatever. And that leads us to today. "Repair guy" showed up, took some pictures with his phone and left. I asked what was he there for. "I just take pictures of the problem. Macy's will contact you after I upload my report and go with you from there". Jesus. He leaves and of course Macy's calls back to say they won't repair the damage because it was customer caused and not a defect (which was never the issue) and they won't allow me to pay for them to order a cushion from the manufacturer. "Just something our contract doesn't allow us to do." Great so you setup a contract with your suppliers to basically refuse to support your customers. $2500 couch worthless 3 years later cause Macy's doesn't want to order a cushion. A fantastic waste of time and money dropped into one big dysfunctional incompetent pile of crap. read more

While in Vegas I had to get my 24-year-old son a suit for an upcoming event. As independent suit stores have gone away to big box stores... we went to Macy's Men store in Vegas Fashion mall. And I have to say, not only a great selection but a very helpful staff. Especially a gentleman there named "Magic". He really took the time and worked with us to get my son outfitted. Thanks again for the help! - Justin & Tommy read more

This Macys is mainly home goods, from furniture to kitchen, bathroom, and bedding. The reason I gave it 4 stars is because they have very few employees to help. This Macys is a decent size and I probably saw maybe 5 employees, so I had to wait patiently for help. It is also during Covid pandemic times, so maybe they are short on help. Shoutout to Gayle M. who helped me find a duvet cover and comforter. The comforter was not in stock, so she ordered it and had it shipped directly to my house. Excellent customer service from her!! While waiting to be helped, I found that they have a small area where they do sell misc items from clothes, shoes, sale items, and kids stuff. Kind of like a mini Macys. Im sure Ill be back, if not here then to another Macys to use my star rewards. Thank you Gayle M. read more

Just bought a leather sofa. The seats are already sagging. We scheduled an appointment with their furniture dept. to come and look at it. On the day of the visit nobody showed up and no communication was given either via text or phone call. The store has my cell # as the only source of contacting me. The sales associate that sold us the sofa became latitant and unreachable. He is either on his day off or going to work at a different time. Condering the current retail environment I think Macy's home store could be closing if they keep on providing such a lousy customer service experience. read more

I have always loved the home store if not the location. Even a fresh coat of paint on the exterior hasn't helped that! This visit I was on a mission to find some very expensive cookware I have been jonesing over for quite some time. I was hoping for half off plus the 30% coupon I have. Still expensive but at least not as painful. Sadly, they weren't half off and the stock was very limited. They did not even have the one chefs pan I was searching for. The staff was extremely helpful and friendly but overal the store seems to be experiencing the same thing you see in many retail stores... far less items in stock. It was looking significantly more sparse than my last visit although they cleverly merchandised to cover this. Sad, because Macys can have bargains if you have a credit card there and know how to shop so it's always been my "go-to" store for clearance racks, doubling up on discounts and general binge shopping. read more

I bought a mattress and have had problems with it. I went into the store and my sales rep was not there. Another sales gentleman (tall, older, ex-marine) made an appointment for someone to come to my home and inspect the mattress. He gave me a date for the service all and told me I would receive a call from Macy's the day before with regard to a time window. No call/No show. I have tried calling the Macy Home Store, but it is now impossible to actually talk to anyone in mattress/furniture or ANY department in the store. After several attempts, I must drive down there again. read more

WHAT IS HAPPENING WITH THIS LOCATION TODAY?? (7-1-20) NO ONE IS ANSWERING THE PHONE TODAY! I had to call henderson location to find out what is happening and they couldn't reach anyone at the Spring Mountain location either. Did this location suddenly close?! read more

Make sure you know specifically what you are looking to buy before coming in here, there is a female worker that is aggressive with getting you out fast if you are just looking around, makes no sense when it's a markdown location. read more

We ordered a table with 6 chairs after Christmas and we were PROMISED to be delivered on the 5th of January. We made sure we were home during the delivery time. We received no phone calls and didn't get anything delivered that day. I called the Monday after to find out why, I was told that they didn't know and that someone will get in touch with me in 24 hours. A day later still no phone calls, we had to call costumer service again which replied that there was no room in the truck that day for our table and chairs !!!!!! That's not my problem, I paid thousands of dollars for my furniture. So unprofessional. Fast forward, they offer us to wave the delivery fee, even though there wasn't anything delivered. We were told now that our furnitures will be delivered on the 19th. Same scenario we stayed home For nothing, got no phone calls and still no items delivered. You would expect From Macy's to have higher standards. They charge $200 extra to get your furnitures delivered to your home without any alternatives. We almost waited a month now for it, the communication is extremely poor and disappointing. They took our money but just keep us waiting without any satisfactory explanation. read more

Buyer Beware!!! Do not buy the WORRYNOMORE Ultimate Plan on furniture. Paid $198.01. Sales person lied doesn't cover replacement. After 3 1/2 years paid over $2000.00 and I need a new sofa and I am not the only one. Cheap and poor craftsmanship. read more

This Macy's is horrible. A worker named Pat had a horrible attitude and had no idea how to measure a foot. The service i received from this Macy's is something that needs to be fixed, do not go to this Macy's. read more

Just ridiculous went there in September for a big sale they were having on a sectional sofa they had zero available in any color even tho it was advertised The salesman said I had to order it and it would be here by thanksgiving which was 2 months later In November I got an e-mail it would arrive November 24 ...great or so I thought they moved it to December 7th then to December 15th then to December 28th Today I got an email saying January 28th When I tried to cancel they said if I did they would keep my $500 deposit....a bunch of crooks read more

We have a few cool tea kettles, fancy stainless, fancy glass for flowering teas, nice Japanese ceramic but not one to use as an everyday staple or one large enough for numerous guests to have tea. I'm not a coffee drinker, I drink hot tea at least twice a day/365. I love it. I found the OXO Clarity Electric tea kettle on Amazon where we buy 90% of our stuff and then also got a flyer in the mail for Macy's 20% off at the same time, thus putting two and two together, duh I can use our gift card. I had a Macy $350 gift card (thanks to our awesome realtor!) as a housewarming gift from 2014, I thought I had lost it but found it in my office under a pile of papers...score! Anyway, a few days later after forgetting about the urgent "need" of a new tea kettle our Nespresso took a shit yesterday only after a year of use and we use it maybe once a week anyway...time to get the new kettle. I called Macy's Home on Spring Mountain and spoke to Tita and she said she would hold the item because it's on clearance. Mind you I was thinking ok $129.99 down to the $89.99 price is great, but we shall see when we get there. I think Amazon has it for a few bucks cheaper. Husband and I were going to go to the grocery today so we swung by grabbed the kettle from Tita and it took all of five minutes! She had it ready to go set aside waiting for me with my name on it! She said guess what its marked down to $62.99!!!!!!! What?!?!? Then she proceeds to tell me Congrats! you were awarded $10 Macy's Cash. Well I'll be darn! Tita you rock! So I'll be back in a week or so to spend the ten bucks. Plus we have a big balance left on our gift card. Not sure we need anything but some super cute Kate Spade dish towels caught my eye! STIR THE POT I think that is cute, hopefully they are there next week. Most of all I hope that sweet Tita is there to help me!!!!! read more

Macy's - cute new tea kettle :D (read my rambling review) :D - Department Stores Near Me - Las Vegas, Nevada

I brought a new couch back in February 2016 for over $3700 and also purchased their worrynomore warranty. I was told by the salesperson that if we did not put in a claim for 5 years, we would get a credit for our price of the warranty. We put away all paperwork and finally this year file our claim for the credit. It seems their warranty has one of those, you need to have an elephant carrying an umbrella on main street in polka dots to be eligible. We needed to file within 90 days of the expiration of our warranty period, who knew fine print. I would not recommend Macy's warranties as they are sold without the salesperson explaining the GOTCHA. read more

Macy's Home Store has gone down hill so far it would almost be better if it closed. My most recent experience only reinforced my concerns that Macy's customer service is a thing of the past. I purchased an expensive dining room set and paid for what they call White Gove Service. It was anything but white glove. The delivery truck damaged my driveway and the personnel left long brass screws thrown all over my drive and front yard. I have a Pebble Stone drive which is less than a year old. The customer service in dealing with the damage has been extremely poor. Not just with the customer service department but also with the direct store manager. People not returning calls and no follow up at all on previous request. Missed promised dates that service would be provided. Just very disappointed by the poor attitude that is coming from this store and it's management. My recommendation is just don't shop here. read more

This is the best kept secret in Vegas.... as far as Macys furniture store goes. Everything you need for furniture and for the home is here. It is very well kept and their selection is modern, as well as classic. Lots of employees to help you who are very friendly and knowledgeable. We searched everywhere for couches... our main thing was comfort. And in this store we found the cutest and most comfortable couches. Their prices are reasonable, sometimes more than other stores but they always have sales. The only downside is that your only option to get the furniture delivered is through them. And they charge a $95 delivery charge. Another thing is to check out takes forever! When we were checking out for a regular item, it took 25 mins to check out.... mind you, there were 3 cashiers and only 3 customers in front of us. The problem is that they try to upsell their credit card and their reward system so much, that they take about 20 mins to check out 1 person. read more

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Don't ever buy furniture from Macy's unless you want to waste your entire day waiting for their 4 hr window which inevitably turns into 5-6 hrs. They will come an hour before the blocked time or an hour after. Or lune today called at the end of my 4 hr block to tell me it would be another 2 hrs! Incompetent business with no respect for people's time. read more

Macy's quoted me 8-10 weeks to deliver a couch. Management seems to be rigid and stuck in their ways and resistant to change anything to improve delivery time and customer experience , so I went with Living Spaces instead who was able to build a custom couch in 2-4 weeks. Macy's is leaving money on the table, as I ended up buying a sectional couch, a bed set, and a dinner table set from Living Spaces that same day. read more

This is a Macy's Home & Furniture store, meaning no clothes or cosmetics. I love this store because it feels like since the specialize in home they have a much larger selection to chose from. Anyways I had been looking at a bed set online and wanted to see if they had it on display at this Macy's. I was greeted by Darus the sales manager. I noticed that the sale online reflected different pricing then in store & Darus assured me he could price match what showed online. He really went above & beyond to make sure I got everything I needed & that my questions were answered. I was hesitant about spending so much money on a bed set but he made it a very enjoyable luxury experience. Thanks Darus!!! read more

Do not come here for your furniture needs. The staff does not take ownership over their service failures. I ordered a custom sectional - when the two month wait was over, their delivery service brought up two wrong couches, tried telling me that the wrong blue couch was actually green then tried to cover by telling me they were colorblind. I refused the items but was still charged for my couch as if it was a successful delivery. After our sales rep researched, but didn't disclose what happened with our couch, she offered the only service recovery which was a loaner couch - since our old couch was disposed of the day before the failed delivery. This did not inspire confidence in me so I requested a refund of my deposit. Going on a month now, I still do not have my deposit back - no apologies have been made - and there have been no urgency to fix an issue for a cardholding Macy's customer. This has been a frustration and headache every step of the way. read more

Wanted to give the staff and store a shout out for being excellent in service and its facility. Whenever I come by to look around and/or simply make a payment on my bill, there is always someone around who is available and friendly, one who made a lasting impression is a woman by the name of Tita. She cares about everyone and everything and very knowledgeable with the product and especially when it comes to sales! Always getting me to purchase more because she explains how much discounts I would get on a product. Such a good sales lady and truthful. I also want to commend the store for always being neat and organized. The lighting and ambience is calm. The restroom especially is always clean and smelling fresh. Whomever the general manager is of this store, I want to say to keep up the excellent work! :) read more

Worst customer service I have ever experienced. The sales representative treated me like garbage because he wanted to make a large sale. He literally took an item from me so that he could sell it to another person. (Another lady was looking at multiple bed sets and decided after I had picked up this pillow and walked around the store for 15 minutes, that she wanted the one I had). I spoke with the store manager on the phone and she was very nice but I think people should know what type of treatment you might get at this store. The crazy thing is that I have made multiple large purchases there but because someone was buying more than me that day, he felt that I wasn't important. He didn't even offer to order it for me or look elsewhere. I won't be going back to that store even with the apology of the store manager. read more

This store gets a hi rating because if u are in pain & a product they have helps, you are more than grateful. So Macy's gets a halo. I would give them 5 stars if I wasn't so grumpy (from aches & pains from someone rearending me) but it's not a perfect world. I was looking for a lumbar support since sitting hurts...A lot. The memory foam lumbar support they had was not only on sale but also firm. When or if you drive over a speed bump or a pothole, that really jars your neck & back. You feel despondent. I rightly set out to find the support which definitely helps. Try it even if your back pain is from some other inciting event if you haven't prior. Everyone I've let use it is astounded at the difference even if they have no pain or problem. read more

When I first moved to Vegas, I purchased a majority of my bedding from this Macy's location. I haven't been back in a while and I figured I'd see what they had to offer. The store is well-organized and clean. I also found that they had a large selection to peruse through. I was looking through the sheets and bedding and was a little disappointed by the lack of customer service. I don't like high-pressure sales, but I also don't enjoy having to flag down a sales person when I need something. It took a while to locate some and they seemed more interested in personal conversations than helping me locate sheets and a duvet. Once I got their attention they were helpful, so I won't hold it against them too much. The store is just ok and I still like this location but more times than not I walk our empty-handed as I did this time. read more

Worst. Macy's. Ever. I've been a loyal Macy's customer for years. When I moved to Las Vegas 8 months ago I was hoping to continue to be one. Not gonna happen. This store is a joke. It smells weird, is dark, has a ridiculously poor selection of everything, and sales people who could not care less. Huge disappointment. read more

I was at Macy's in Meadows Mall and figured there would be a larger kitchen selection here. I really wanted to see some good cast iron dutch ovens, however they only had one kind here. Even the one in the mall had 3 of them. We were also looking at stock for particular knife sets and hot water pots (with temperature control) to steep teas. We left empty handed since they did not carry any of the particular ones I wanted to see and consider getting. It's a good place, however it doesn't stock always what you'd see on Macys online. read more

I am amending my review from 1 star to 3 star, the couch finally arrived and the quality is as good as we first saw it at the showroom. The white glove delivery was on time and they did a wonderful job setting everything up. Due to these factors we are happy with the product and delivery. The only issues was the amount of time it took for the order to be fulfilled as noted in the previous review read more

This store has been open for a long time and whenever I'm remodeling my place I end up here for ideas. I love to just walk around and get inspiration for what I should do next and now I'm ready to go again. Sometimes they have really great sales and I am always on the lookout for them. They have great bedding choices and kitchen gadgets. Look for coupons in local papers and bring them in with you. This store is also never as busy as some of the other ones and I always appreciate that. read more

Item rang up at $13.79 which they discovered was an error and refused to sell at that price. They should have given the item then corrected. Manager refused to come up and discuss her rational as well, her name is Rhonda. read more