This 3 story anchor store at the mall is just OK. The elevators are hidden in the back corner. Restrooms on level 1 & 3 with the mall entrance at level 2. Clean in the center areas but not as well kept as you get to the outer corners of the store where the elevator is. Some interesting areas such as the furniture area. read more

Macy's - Good place to put your empties - Department Stores Near Me - Hurst, Texas

DO NOT PURCHASE ONLINE PICKUP. Workers in this NE Mall Macy's Location will steal online pickup products if you haven't picked it up. They will wait a week after the pickup date and SCAN THE BARCODE THEMSELVES to Steal your Products. If you're a worker here and see coworkers indulging in this Fraud and violation against company policy. HOLD YOUR COWORKERS ACCOUNTABLE OR FACE THE GROUP CONSEQUENCES. read more

NEGATIVE! Never buy a mattress and try to return it. They have scheduled 2 pickup dates for my mattress and never show up. They will not refund me for the mattress until they have picked it up. This has been a month. The customer service lies about having a supervisor.. calling the warehouse. I am a solid Macy's customer. This is so very disappointing. read more

What has happened to Macy's?? What used to be a nice store is now trashed in every department. If it was just one visit 'maybe' I could get over it but never would have expected Macy's to become a glorified garage sale. As an anchor brand they should be ashamed. read more

I went to Macy's during New Year Day and they have a decent sale on shoes. I picked up boots and had another delivered to my house due to stock shortages. Unfortunately the boots that were delivered didn't fit and I ended up returning them. However Macy's happened to continue their sale on boots and I was able to exchange mine for a bigger size. The newer pick up place (level 1 customer service) is hidden, so a prominent sign would be helpful. The lady at the customer service was fast and helpful. Thankfully these boots fit, the price was unbeatable and now I know to check out Macy's for riding style boots read more

I ALWAYS order online and just pickup in store, so my review is based on that experience. I am surprised at how fast the ship to store is! I ordered some stuff and within two days I received an email telling me it was ready for pick up (these items were NOT available in store obviously). So even if your item isn't in store, it could arrived fast from the warehouse. Also, the times I've come to the pick up desk (1st floor, ground floor near Melbourne road), the cashier has been helpful, not rude at all. They might ask what you ordered so they know if it's a bigger item (I'm assuming they have the bigger items in a different area than smaller). No problems there. The reason I deducted a star was because the actual area this mall is located isn't the newest, it's a bit run down. This last time I visited (yesterday) something happened that made me hurry into my vehicle and lock the doors. But I'm over protective when I'm out with my child. Anyway, not a bad experience, Macy's made it easy to buy name brand products and pick them up fast! read more

There bathrooms are a disgrace old and nasty. All high end brands and a nasty gross old bathroom

I have been looking for a dress for a wedding in September, and Macys definitely had the biggest section. Had lots of different colors and different styles. Wish there was a few more employees around to help answer questions. Hey Macys, Sharmaine, is a rockstar. I went to the customer service counter to check out because I literally didn't see another employee at a register close by. She not only was sweet, she helped me and a customer on the phone in a professional tone. I couldn't remember if I had an account or not so I tried a few numbers, and she didn't get upset with me at all. 5 stars for her! read more

Macy's - Department Stores Near Me - Hurst, Texas

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I used to love Macy's... but, I recently ordered a box of candy to be delivered for mother's day and it came completely melted, a total mess. Their solution... bring it to a store for a refund. Ridiculous, if I could do that I wouldn't have ordered it online in the first place... Very disappointing! read more

Macy's - Department Stores Near Me - Hurst, Texas

Came here to buy my Estée Lauder foundation makeup and the woman that helped me was very helpful and polite to. She was patient with me when I was trying to find an old purchase in order to find the name of the foundation I used. She then said she would put it in there system so I wouldn't have to go through that again. I'll definitely come back to this location to purchase makeup again if I'm in the neighborhood. read more

Macy's is Macy's, what can I say? I'm not really a mall or department store person, but if I'm gonna go, I definitely prefer Macy's to JC Penny's (too messy), Sears (too.... not nice), Dillards (too boring?), Nordstrom's (too expensive), etc. Macy's has that nice traditional and romantic department store feeling, especially at Christmas time, you know? I just imagine myself window shopping at Macy's (but it's in the 1950's and I have a furry hat and a poofy skirt and I'm pushing a pram because apparently I'm a mom out shopping while my husband works from 9-5, and I'm going to buy him a new tie at Macy's and then go home and make him a pot roast and some weird jello mold thing for dessert). Anyway, Macy's is always clean and super organized. And everything seems to be "on sale," which is a joke but it's still nice to see those big red "SALE" letters because they make me feel a tiny bit better about buying stuff I don't need. Macy's has a pretty decent selection and I always enjoy walking through the makeup and perfume section (it's so bright and smells so good, even though it gives me a headache). Mostly, being at Macy's reminds me of when my Dad used to take me and my two siblings Christmas shopping for my mom every year. We'd all go together (giving my mom a break for a few hours) and buy her 4 or 5 gifts, and then we'd go to dinner afterwards. Man... getting older is sad sometimes. Macy's makes me sad! But a happy sad. read more

Macys as a brand has gone downhill for sometime now. This particular store is horrible. Merchandise is strewn everywhere. The store smells. The bathrooms are filthy. The store staff is unfriendly and they only have a few registers open. I don't care how much of a sale y'all have it's not worth it. read more

I've only been here once but I like this Macy's. it's pretty big, they have at least two floors and have everything from clothing to kitchenware. There was a little wait to check out but the associate was really good about telling us r would get to us promptly and you really felt welcome. He gave me the discount without me having to ask for it. I wish had a nice Macy's like this location close to where I live. read more

Michelle in the makeup department was very helpful and knowledgeable! She made the visit enjoyable for my sister and I and gave us great foundation recommendations. We did have to wait a little bit due to the Christmas rush but overall the service was great. I will definitely visit this Macys again to purchase makeup/skincare! read more

I always love a trip to Macys. This Macy's can be accessed from the mall or from the outside. There is a parking garage for covered parking and plenty of it. There are 3 floors to this Macy's. read more

I needed help at the make-up department but the lady was so busy on her cell phone (probably on social media) that I was waiting and waiting, trying to get her attention, with no luck. Another lady who was doing someone's make-up helped me. I left, and that lady was still on her cell phone- so sad. She gets paid to work not to be on her cell phone. Another lady on women clothing: I asked her for a fitting room and she told me to go the the one around the corner because it would take longer for her to go get the key vs me walking around to other other fitting room I kept shopping, she went to get the key, opened the fitting room and left upset read more

Still awful customer service. Why I decided to give it a second chance I'll never know.

I am extremely disappointed in the customer service in the Women's department at Macy's today. My daughter and I were shopping and she found a shirt she wanted to buy. The salesperson, Denise, did not greet us, say a single word during the transaction, even when I asked her a question. Denise was extremely rude and I doubt I will ever return to this store. I truly felt as though she thought she was better than us and it was not worth her time to interact or engage with us. We are the customer, correct? She needs to be fired. The only good thing from this interaction was an example of How NOT to treat people. read more

I asked myself?? What can I write in this review about Macy's that you don't already know. Not much at all. One thing I will share with you about why I love coming to this one verses others. ** Much bigger, friendlier sales associates, better and more organized merchandise selections, cleaner and bigger fitting rooms and lastly if you haven't figured it out already, "ITS MY FAVORITE"!! read more

Atrocious customer service. Had interactions with 2 different "customer unservice" reps that had me contemplate walking out and leaving my items behind. Could be more unhelpful and the attitudes were frankly discussing. I asked a gal near the shoe department for a particular shoe after waiting for nearly 20 minutes, and she didn't have the courtesy to even look at me when she spoke. When I finished shopping I walked up to pay and the cashier rudely stated that I needed to go to another one. Holy cow, waited 15 minutes in line to pay... Hello, guess this isn't a problem for them. It's so ridiculous, it's no wonder people are more and more choosing to buy online. read more

I purchased a dress yesterday and wanted to see if they have it in another location in a smaller size I spent 30 minutes on the phone holding and going back and forth to customer service for the Northeast Mall women's women's dress Department and another 30 minutes on the phone trying to get Vista Ridge dress Department. When you go back to customer service you ask for a supervisor they still transfer you to the same numbers and no one is answering nine people in the customer service call center that's supposed to connect you to the store and no one has yet to pick up the phone as many times as I've been transferred. Macy's you need to get better customer service if I didn't have to give you a star you wouldn't get one!!!!! read more

This Macy's has a great selection of merch. Staff is friendly. The sales section can get a little messy, but worth a look. read more

Went in to look at mattresses and was laying down on some to test and a worker told us to get up in a rude tone and didn't offer any help. do not come her for mattress if you are young. read more

I was ready to place an online order for 5 items in my basket. I got a notification from Macy's that I would get 25% my first order if I ordered through the app instead. I did so; took a long time as I had to put all the stuff in the app basket. Then there was nowhere to get the discount! I called Macy's, have now been on hold for over 50 minutes!!! One rep even argued that the discount was 20%, waited 10 minutes for that alone! I could not understand any of the reps; non -English speakers. Never addressed the problem, just droned on and on. My parents immigrated from Europe, I understand that, but if you have reps for the U S, make sure they can speak the language. Macy's managers, I have now been on hold over an hour; no one has checked for 30 minutes. I will never shop there again. You have gone so downhill.Thank God for Dillard's! read more

I can always find what I need here and I have some favorite sales people who take care of me. The last time I needed something- the dress assortment was perfect for my special event. Oh, I love it when they text me for upcoming sales! read more

EXTREMELY KIND AND HELPFUL STAFF!!!! The only Macy's store I go to because it is in our area. The store has very great cashiers and they help you with a lot. The Men's department at the store has great clothes and a bunch of good clearances! Staff at that department is also extremely helpful and friendly. Although, sometimes at the checkout desk, the cashier has gone somewhere else so you might have to wait there, but its not a big problem for me since its their job. :D read more

Over priced and just not a great selection. The ladies pushing perfume samples gets very annoying. There are just better places to shop.

Totally sucks. I prefer jc penny over Macy's any day! This place is too expensive and they have rude people working there. I was treated very poorly durinh an interview. Never again!!! read more

Thank you to the remarkable sales associate for making my shopping trip worth the wait! You took the time to find a coupon for me and saved me an additional $16. . I'll be back! read more

I love the brands they sell here and how things go on sale a lot, but I think I'll stick to shopping online instead and avoid going here at all costs. Was treated very rudely by the lady who was doing my return for absolutely *no* reason. (Btw I shop a lot online and barely make any returns). I have no idea what her problem was, but it really upset me. Macy's-you're literally going to lose money if you keep this up because apparently I'm not the only one who's had this experience. I worked retail many years and nothing is more easy that being polite to customers. Especially when they're being polite to you and didn't say or do anything wrong! read more

Called during Christmas time and could never get ahold of anyone and kept getting hung up on! Called just now (feb. 12) and same thing!!! So frustrating when you're looking for a certain bag and can't get ahold of anyone and waste your time on hold (silently) just to get hung up on multiple times and have to drive 40 minutes to check for yourself! I think I'll take my business else where. read more

David was an amazing help to my family and I. He was very patient with our needs and made sure our experience at Macy's was pleasant. Thank you for your awesome help David! read more

Horrible customer service. People standing around while working but only one person can help me & I have to wait in line. Ridiculous!!!

I was mistreated by Macy's, i had a delivery on the 3rd of may for a mattress, i had an email with a delivery window between 1:00 and 3:00, the driver was there at 12:35 and wouldn't wait 20 minutes, explained to him that the email says between 1 and 3 and he is not on time according to the email and i was on my way, but he refused to wait or even come back and he said i have to call and reschedule , i called customer service that day, but they said i have to wait couple of days because my mattress is on hold and i have to call in two or three day to do the rescheduling, which is going to be another 3 to 4 days , so basically, because of the the drivers fault, i am now without a mattress. I don't recommend buying furniture from macys at all read more

NE Mall Macy's has really gone downhill! I used to love shopping here but not anymore. Not only is the selection slim pickings but the service is less than stellar. And there's hardly any associates to even check you out. read more

If the mall closes at 10PM, Make sure not to go to their Furniture Department after 6PM. We waited for a sales representative for almost 2 hrs because we wanted to buy dinning set. By the time we finally got someone, she said that Furniture associate left and couldnt help us either!!!! read more

I found a watch on the net that was sold at Macys. I called the number listed on their web site and got a machine that after following all of the prompts, and when no one in the jewelry department answered, the prompts started all over. I decided to try another department but got the same results. Then I remembered that a year ago I was trying to but my wife some perfume I got the same run around. I ordered from Amazon, cheaper and didn't leave the house. Abject lack of customer service is just another reason brick and morter stores are going bankrupt. read more

Seems to be understaffed compared to most Clinique counters. I have gone in twice and had to walk away because standing to wait for 15 to 20 minutes for help wasn't an option with my schedule. The first time was bonus time on a Sunday and there were at least 8 people in line to be helped with maybe 2 people working the counter. Second time it looked they had already run out of their bonus and again a line of people with only one person working the counter at lunch time. The other counters have ladies standing around doing nothing but talking. I am surprised they can't/won't offer up some assistance. I have seen them do it before in other department stores. I will go back to Dillard's next time. read more

The store look like a clearance center. The few people you can find to wait on you are more I terested in talking with other clerks tha. Waiting on customers. I am done with Macy's read more