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    Macy's

    2.8 (128 reviews)
    Closed 10:00 am - 9:00 pm

    Macy's Photos

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    Jazmin M.

    Location: galleria Staff: helpful and friendly Price: average -always have lots of sales Parking: plenty

    Purchased TISSOT SEASTAR 2000 Great experience with Marcela Silva's service from Fine Jewelry & watches department. Thank you Marcela.

    Treated myself to a pair of jeans. Baby got back!!
    Ti R.

    Macy's is cool. I like this store because when you use your Macy's card you get a millon discounts. I work at another department store in the mall. We have a few of the same items as Macy's. Sometimes the discount that Macy's have when using the card is greater than my employee discount at my job. I've visited this store several times. There are pros and cons. The pros is that they have a huge selection in every department compared to other Macy's in Houston. I've been to the Pearland location and here the inventory is much greater. The cons is that the lines are extremely long. And if you shop in the evening. At times it's hard to find someone to check you out. The fitting rooms aren't very maintained and sometimes very messy. They have a small mini restaurant that serves coffees and sandwiches in the store as well. And they're holiday hours are great.

    Horrible job! Macy's you are not getting any better at customer service!
    Caleb H.

    Horrible service. You have so many customers and half your registers are closed. To make it worst the cashiers are rude. Tiffany was the cashier at check out and she spoke to us as if she was doing us a favor! Seriously? And to make it even better(sarcasm); she didn't even care to fold my pants correctly. She threw the two pair of pants and my tie into a bag like she was mad. If you don't like your job get another one.

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    1 month ago

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    1 year ago

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    9 months ago

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    8 months ago

    Always have Amazing deals, the confidence that what you buy is good quality products. Nice people there are always helpful

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    4 years ago

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    3 years ago

    Excellent service and values! I always shop at Macy's. Never a problem if you have to make returns.

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    6 years ago

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    Page 1 of 4

    Ask the Community - Macy's

    Review Highlights - Macy's

    I love her and will personally request her assistance anytime I am at Houston Galleria Macy's.

    Mentioned in 2 reviews

    Read more highlights

    The Webster

    The Webster

    3.0(6 reviews)
    0.2 miGalleria/Uptown
    $$$$

    horrible customer service. i purchased via their website. the item was 50%. during the check out…read moreprocess, a pop up for a welcome 10% off came up, which i added. that made the item final sale, which was NOT stated anywhere in the purchase process. the only way i could have seen that is if i went back and clicked the drop down cart details tab. customer service continues to double down, sending me screenshots of the RECEIPT which does clearly state the item i purchased (past tense...) was final sale. i have opened claims with BBB and Chase. buyer beware! plenty of better shops to spend your money at.

    Of all the towns in Texas, The Webster came to Houston. I get why, Austin likes its moneyed to be…read moremore low-key and Dallas isn't...ready. The vibe: If I was going to do a Teenage Millionaire starter pack meme (not the brand, the aesthetic), I would just grab a shot of this store (which I had to steal bc I didn't take one, but the building is really pretty and worth seeing). The experience: A lovely, polite female security guard let me in and I was greeted by one of the employees who offered me water, sparkling or flat. I think everyone working there was under 30. The staff was attentive and super helpful, and in no way pushy or pretentious. As far as patrons, it was just me and a fam from Italy with their kids ranging from 12ish to 16 maybe. Everyone was soooo quiet in a respectful way. Apropos, as a designer shoppe like this is my version of church. The stuff: It seemed inventory is limited to what influencers are wearing literally right now, but nothing too runway/over the top which was great. Mostly designer athleisure. It was nice to see the Balenciaga distressed hoodie in person, some Vetements tops, a J'Adore 8 sweater, that kinda stuff. First time seeing the Givenchy Antigona Lock-in-a-Box bag and it was understated, stunning, and edgy all at once (swoon). I was surprised to see actual price tags, because if you have to ask... They didn't have the slides I was seeking, so I tried on a t-shirt but wasn't feeling it. Because the store isn't connected to the Galleria, it was a nice respite from the crowds.

    Macy's - deptstores - Updated May 2026

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