I definitely think us Macy's has stepped up their Cosmetics game. The Lancome counter is amazing now. It almost looks as if you are in Paris. Macy's also has a dedicated desk near the Lancome counter for online order pick-up and returns. This is really useful and I think it is in a great location. If you need to utilize these services, you can get in and out quickly. I do think the shoe department is a little bit of a hot mess but they have a lot of great brands. It is just a little unorganized at times and sometimes shoes are in the wrong place with the wrong price tags. The upstairs ladies clothing department is much more organized than it used to be. That seems to be really well-maintained. Yesterday, I was at the mall with my mom and cousin. There was an incident in the mall and we all were asked to evacuate the store. Mom was in a different part of the store yet the employees told her the same information we were told. It is nice when you have the same information being communicated at a time like this. Macy's staff was really well prepared for an out of the ordinary event and took control of the situation. I have a lot of confidence in them and appreciate their professionalism during a difficult time. read more

Terrible customer service, poorly trained employees, zero presence from managers, horrible cosmetics department. The employee at the Chanel table, Jennifer (blonde, in her late 70s), told my mother that she didn't have her shade of lip gloss but that she should try out an eye liner or different product. My mother declined, as we only needed one more item before our trip for a wedding, and again Jennifer pressed that my mother find another product. My mother thanked her and began to walk away. Jennifer proceeded to say "cųnt," and "I can't handle when these ladies are biłchy and canłankerous." My father confirmed what she had said, and when I began asking employees for the store manager and department manager, Jennifer closed the gap between us twice trying to intimidate me (later saying she was "attacked"). Embarrassing, you're 10x better off going to Bloomingdale's. read more

Fran at R.H. Macy & Co Fine Jewelry was amazing! We went in looking to purchase a wedding band and she helped us find the perfect one. She was very sweet, personable and beyond helpful. We couldn't be happier with our purchase! Thank you Fran! It was a pleasure meeting you! read more

None of the sale items were sized. All thrown together. It was a hot mess. All through the store. They have sales people on phones taking personal calls- they could be organizing! Corporate needs to come in and get the upstairs clothes in order!!!! Can't sell when people can't shop! read more

Good variety of items to select from. Easy returns or exchanges. The value is reasonable

I needed a baby present and Macy's has a very good infant and children's department. read more

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Dear Macy's If the spot prices for a gram of 24k gold is 60$ why is your 10k gold (less valuable) that weighs 2 grams 400$? And when I ask for 10k for under 100$ you kicked me out of the store. I don't think thats an outrageous request. A sale is better than no sale. read more

Macy's - The price of a gram of pure gold - Department Stores Near Me - Boca Raton, Florida

This macys is absolutely horrendous. I was in the Coach section, looking at this cheetah print scarf. I wanted to try it on and I hear a voice from behind me saying "you can't do that". The employee's reasoning was that "because it's designer". Why the fuck are the scarfs there then? She then proceeds to send me to the clearance section of the scarfs as if I couldn't afford a fucking 40 dollar scarf. How classist. If I could rate it would be negative 5 stars. read more

I have to say this store needs a lot of upgrades the ladies department is total chaos and to try to find anyone to help you is impossible. Going into the ladies room there is no toilet tissue and one of the toilets in the bathroom just kept running and running and the sink water won't shut off. I left feeling very poorly and not getting what I needed so I will seek a different location. read more

Macy's - Department Stores Near Me - Boca Raton, Florida

I am so tired of having to go to the mall every time I need to smell a fragrance on a stupid piece of paper. This is my fourth trip to the mall leaving with a headache and no new perfume-- that is until Nordstrom. I kept making the mistake of going to sephora and spritzing smelling spritzing smelling until they all started to blend together or a really nasty smelling one takes over. I finally thought since I know sephora is insanely stingy with their samples a department store would definitely help me out and give me two samples of perfume i've been between but really could not choose between because I was in smell overload, boy was I WRONG. Asked if they had Born in Roma and J'adore Dior because I want to switch up from Chance, Daisy, and Tory Burch...they both smiled and said no. one walked away and the other said "you want a sample that's close? and spritzed the most awful smelling perfume that was probably cheaper. I guess they're more than happy to give out those than ones that will get them a sale. Took my unfortunate headache over to Nordstrom and explained what I've been through with Sephora and Macys and they happily gave me the two samples I was looking for plus two that they thought would also compliment what I wear under. Nordstrom will be seeing me and my wallet once I decide and I hope others will follow suit. read more

I love Macy's, sometimes you can find some really awesome deals. There shoe section is ALWAYS busy and always a mess. Its really hard to navigate when there are random shoes, plastic wrap, and boxes everywhere. Since its so busy, the service is hardly any good. Everyone's paycheck runs on commission so I feel like they are always looking out for themselves and not ever making sure the customer is truely getting good service. read more

Macy's - Craziness - Department Stores Near Me - Boca Raton, Florida

Under no circumstances will I ever get a Macy's credit card again. My credit score is fantastic, it still is but I had to pay for something I didn't buy. They offered me a card to get discounts that day, I used the card and when the bill came I paid in full and cancelled card. Well, someone got my information and used my card number to buy kids clothes over $500. I get harassed saying I need to pay it and I reported it as stolen. They investigated and informed me I had to pay. I called my lawyer because I felt I shouldn't pay what I didn't use, my lawyer informed me that paying the bill is easier than going through the hassle of lawyers and court. STAY AWAY FROM THIS STORE!! You cannot call and speak to a person, you go to the store to speak to someone and they tell you to go pick up the phone and speak to someone from another country that doesn't speak or understand English. You cannot speak to anyone face to face. They made a decision without even checking it out I had never shopped at the store I was charged from and I never bought kids clothing. I was being harassed every other day to pay, even during investigation to pay the bill I didn't spend. Macy's is broke and going to go out of business. No customer service. Average time for call is two hours for customer service. This isn't our parents Macy's. This is a classic tale of an end of an era. Don't go near this place as they have no morals and are bankrupt. And will go to desperate measures to steal your money. read more

I needed a last minute suit for a wedding and Isaiah went above and beyond looking all over the store for my uncommon size, and had an overall great attitude. read more

Ladies, all shopping upstairs! This Macy's DEFINITELY casters to Men. 1st floor is ALL Men except handbags and shoe's. If you don't mind shlepping upstairs to shop, have it. It's also very confusion upstairs, I walked in a circle and nothing made Sense. Left without buying a thing. Won't be back. read more

i was smelling the tester cologne when the worker told me that i was wasting all of their product and paper. WHAT A DISGRACE!

When Shopping at men's department please see Patty. She's an older very experienced wonderful worker. I appreciate having someone there that knows what she is doing and what they sell. Very efficient. In mattress. See Marco. He's wonderful and if he says he will call you and look into something he does it. He's helped me several times and always does a great job. read more

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American Horror Story: Macy's. I'm surprised I didn't actually fall on my face on their nasty carpet. I tripped over so many pairs of shoes while I was here. One woman even tripped on a box and it flew at me. They could make a horror movie about this Macy's. The employees in each department seem miserable. read more

Macy's - Department Stores Near Me - Boca Raton, Florida

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In the past two weeks I have been shopping for prom dresses in three different Macy's: Galleria Mall, Coral Springs Mall, and here in Boca Mall and this store was the one where we finally said yes to the dress. I first saw what was to become the dress in Coral Springs but they were sold out every size except 2. From there we spent hours going through Galleria mall without finding anything. Finally the prom is tonight so last night was do or die time. We headed up to Boca Mall and started with Macy's. Since prom season is almost over they were having a nice sale on the dresses. Most were at least 20% off and some were even 40%. They still had a nice selection of dresses in various sizes unlike Coral Springs which only had very small or very large sizes left. They even had a full rack of the white dress that first drew my eye at Coral springs. It's price was a little higher than what I wanted to spend but the discount brought the price right in line with my budget. The only problem left was to convince my Hot Topic, black, Dr. Marten's, punk loving daughter to ditch the darkness and find her inner Disney princess for a night. I let her try out all of the black dresses she wanted and then she tried on the white dress I first spotted weeks ago. It was so beautiful and perfect on her. It is unlike anything she would have picked out and she looks like a princess in it. It even went perfectly with the shoes I found at Payless the other day. She fell in love with it despite her inclination not to, score one for mom. Best of all I opened a Macy's charge account when checking out and go another 20% off resulting in a $65 total savings on the dress making the perfect dress that much more perfect. I asked about the return policy when checking out in case we found something else in the mall and the sales person told me it was a very generous full year as long as the tags were still attached. I didn't even need the paper receipt, they could just scan he tags for the return. The Boca Mall is very upscale and this store reflects that. Even though they charge the same price as other Macy's this store just seems more high end like the mall it is in. I also appreciate that unlike some stores Macy's just let's you try on as much as you want with out being limited to how much you can take in a dressing room at a time. Being told I can only take in so many items at a time is a real turn off for me. If I needed a special event dress in the future this would be the first store I would go to. read more

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Most horrific experience today. There was barely anyone working. Had to wait in a long line to check out and if that wasn't bad enough the staff had the worst attitude! I wanted to buy a white jacket on last act that was priced 70% off at 23.78. Cashier looks at it and tells me she can't honor that price. After stating my case she finally agreed to look for another, they had 3 more. She made me walk around the entire store to find another one. Finally agreed to honor the price and then "couldn't take the sensor off" any of the items and couldn't sell me the item. She was spiteful and didn't want to sell me the item. Never have I been disrespected so bad in my life. I use to love Macy's. But now I see they only hire cheap labor and charge high end prices. read more

Received excellent service by Jeaneal in the men's department. He was kind and efficient in helping with a purchase and return. We will definitely be return customers due to the awesome service he provided! read more

This Macy's is absolutely disgusting. If you're a lady, and need to use the bathroom, go find somewhere else to do your business. After a long day of shopping, I had to use the bathroom. First of all, as soon as you walk into the restroom on the first floor, it smells like the New York City Subway station; a mix of garbage and pee. I walked into the only empty stall only to find no toilet paper, and used pads and tampons and diapers on the floor, and in the stall cavity where a garbage can should be. I immediately walked out and waited for a new stall. This one too was disgusting, there was pee all over the seats and on the floor. So I waited for yet another stall. Finally I got a semi-clean stall with toilet paper and as I'm finishing up my business, someone pushed in the door, which goes to show you how flimsy the stall locks are. Macy's... if you really value your customers, you should keep a bathroom attendant on, or you should get with the rest of the mall department stores, and get rid of the stalls and make small rooms instead. read more

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Got excellent service that I haven't seen for a long time, from associate, Karen, in bath and bedding department. I had to replace towels and a bath rug, due to storm damage, and Karen was so knowledgeable, efficient, and went above and beyond what most employees in general would do. For example, I had grabbed a bath mat instead of a hand towel (they were similar in appearance). Karen asked if that's what I wanted, and when I said no, she went to grab me the correct towel. When I couldn't find the color I wanted outside, she went to the back and grabbed a bunch of possible outcomes. Macy's also had some great deals for their one-day sale. I was so impressed that I got a Macy's card. read more

I have been shopping at Macy's forever. Some stores I don't like because of the location, inventory, salespeople etc. I have always had good luck in the Boca store. Since this Macy's is in the mall and this mall is always busy, I find it easiest to valet park. Parking is a pain, so I happily pay the valet to make my day easier. Less stress... I love the shoe department! I never have problems finding my size or what I am looking for. They also get new inventory all the time. The makeup and perfume counters are my favorite. Not crazy about all the "perfume ladies " who can't wait to spray you because most of the perfumes give me a migraine. But these ladies are in most department stores and I have learned to say no and quickly walk away. This store is clean and organized. The sales associates tend to be around when I need them but otherwise they don't bother me. I really appreciate that. Nothing worse than pushy associates. In this store I can walk around and take my time without feeling like I am being watched. I am not a mall person by any means. In fact I stay away from most malls if I can. I usually valet my car and walk over to the Macy's entrance which is conveniently very close to the main entrance. My one complaint is that they tend to open a few minutes late on Sunday. On two separate occasions they opened five minutes late while we waited for them to open the door. Not the end of the world but definitely annoying. Don't forget to check out the clearance racks. You can find some great deals. read more

Good place to shop but very hit or miss. I like Macy's in general but I find that the prices are sometimes just too high. I know that they have excellent quality in their products and many of their things are just stunning but I still think the price can be brought down a bit. That being said I do like to shop here and occasionally buy things not just clothes.I guess I would have to say the slightly above average but they would be an absolute if they were a little more affordable. read more

Macy's - Purchase. - Department Stores Near Me - Boca Raton, Florida

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Highlight: this is probs one of the nicest Macy's that I've gone to. A lot of Macys found in suburbia are going downhill land tend to carry more mid tier clothing like Style and Co and clothes that are more frumpy and not as fashionable. This Macy's feels like a higher end Macys and carries lines like Rachel Roy, Free People, Bar III that other Macy's usually does not. Prices are a little higher here, but if you come to the Last Act section, you'll find a lot of hidden gems. Fun fact, if you have a phone number or email, your receipt goes there so that if you come back to return items, don't fret if you don't find a paper receipt b/c they will just scan the receipt on your phone and it goes back to your card. I've gotten a lot of compliments for my clothing, and to be honest, my tip is to come at 10:00 a.m. on the weekends when the store just opens so that eveyrthing is still organized and before the crazy crowds come at noon and mess everything up and then you can't get a dressing room and can't find specific clothing. I'm petite and size 0, so I already have a difficult time finding clothing. I'm really meant for Nordstrom clothing, but Maison Jules, Rachel Roy, Bar III are made for smaller people like me, but I have to go super early. Anything past noon, I don't even attempt to go shopping here b/c messy, clothes strew all over, and selection is worse. Tip, so, these clothing attendants actually make a commission. They will be pretty territorial with customers they are already assisting and it's nice that each attendant is respectful of this rule so they don't snatch customers from each other. But keep that in mind, and you'll have pleasant treatment by your same attendant if you keep going back to them. Make up: To be honest, I 've always thought the makeup attendants and make up at Macy's is too crude. Everyone has overly done lips, heavy eyes, and too much contour. I am not sure if it's b/c the brands here are cheaper or if the people are less skilled, but if you're going for a professional, natural, higher end look, then I don't recommend Macy's. Just looking at everyone's make up behind the counters makes me feel like I'm in a cheap place b/c of how gaudy it looks- kind of like Ulta or Sephora where people look like they are going on stage to perform. They carry Lancome and Clinique, but honestly these are very harsh brands on the skin. I recommend more natural items if you have the money at Nordstrom. read more

Macy's is a beautiful store that has great sales on men's and women's clothes, kitchen ware such as knives, cookware, small appliances such as coffee makers, etc. as well as sheets, comforters and bedspreads. Macy's has a department that sells the Art of Shaving equipment. It is very high quality shaving creams, lotions, shavers, brushes, shaving soap, pre-shaving oil--- everything you need for a beautiful shave at a reasonable price. You can find designer suits and clothes of all types at fantastic deals. They also have men's aftershave lotion, women's purses, wallets,and make-up and cosmetics. I love going to Macy's no matter what time of year. You never know when you may run into Santa Claus, my favorite person who will give you tips on where to get the best deals in or out of Town Center Boca! read more

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If I could give it 0 stars I Iwould. THE WORSE CUSTOMER SERVICE I'VE EVER ENCOUNTERED., besides the ignoring of customers, the eyerolls when you have a return( you would think the cashier was taking out of her own wallet to refund you ). The store is s me ss!!! read more

Just your average department store. I placed some online orders recently and stopped in during my lunch hour to pick them up. I followed the instructions on my email to the appropriate counter and waited, as the lady behind the counter was on the phone. Soon, someone else came and stood behind me, holding a package that had been mailed to her. We stood there waiting, and a second employee walked over to the second register a few minutes later. He offered the person behind me assistance in returning her item. The first employee was still on the phone taking care of something, which I totally understand. However, I was annoyed that someone came over to take over the line and completely skipped me. Sure, the person behind me had a kid with her, but it was still rude to not at least ask if I minded her being assisted first. I went over to another counter, where there was a customer having her stuff rung up. However, the customer's friend was looking at a nearby rack, talking about whether or not they liked some of those items. It seems like it would have been more efficient if they decided what they wanted before going to the register, instead of holding it up in this manner...but it didn't seem to bother them. While I waited, I just called the customer service number of my email receipt to ask if there's a specific counter dedicated to online orders. The person on the phone didn't know the specific layout of the store in Boca, but told me I was in the right section. So, I thanked her and went back to the first counter where the employee that was on the phone now had a spare moment. She subsequently helped me grab my items from their storage area and I was out the door. What I had planned to be a 15 min pickup ended up taking nearly an hour. I guess the take-home message would be that there's not much time saved in purchasing things online and having them shipped to the store, as the pickup process will likely be much longer than anticipated. And if you still do choose to buy online and pick up in store, go after work instead of during your lunch hour. read more

The prices are completely out of whack considering the deals you can get online and in other shops. They charge a premium for everything (even unheralded brands) and their sales are often not a great deal. If you're browsing here, do a quick price cross reference with Amazon or Jet and you'll see, time and time again, that you're just pissing money away when you shop here. Still, I can't tell you how many times Macy's has saved me when I've needed a suit and dress shoes in a pinch. I routinely wait for the last minute when I have an event to attend, then I have to scramble to find fancy gentleman's clothing. Macy's always has what I'm looking for; I can easily find a suit within minutes and they even have a nice selection of wide width shoes for my horrendous feet. Can't beat that. read more

Went by this weekend they had a great sale for Presidents' Day plus an extra 20 glad to see Macy taking care of their clients stroller to organize sales people were alert and were very nice and very helpful I was all the great experience and a great chain. read more

I was not allowed to even stand outside the stall my boyfriend was trying on clothes in I had to wait outside the fitting room all together. I understand not being allowed to go in but not even stand outside the stall? Come on how are they supposed to know of something looks good or not? Surely Macy's doesn't want their customers parading around the store to show they're friends or family how something fits. read more

This location is older and it's hit and miss with the different departments. The mattress selection was smaller than other Macy stores, and only one salesman on a Saturday afternoon. But, the Coach bag selection was huge. We bought a Coach bag and it actually qualified for a 30% off for Friends and Family. The men's suit selection was not the greatest, but the luggage section was pretty big. read more

Chapter six in my search for a new mattress. Since I've been writing about my search for a new mattress several friends have asked me if I've checked Macy's. I shop at Macy's all the time. I've been in their mattress department several times. The last time I went was after seeing a big pull out add in the newspaper. I went to the third floor, newspaper in hand, and asked to see the mattresses that were on sale. It's always the same story. I'm taken over to a little, sad looking, single mattress stuck behind all the big glitzy mattresses. Then the salesman asks me if it's for me. When I say yes he tells me that the mattress would be good for a guest room, but it wouldn't be any good for daily use. Then I'm lead over to the, "good", mattresses which are attractive, comfortable, expensive. I've been told that Macy's stands behind their mattresses and that's probably worth paying extra, but not that much extra. It's hard to compare mattress prices because the same mattress will have a different name in different stores. With some research on the internet you should be able to figure it out. read more

What a good customer service, she attended me and made me feel welcome and vip client, thank you very much, many employees are needed like SEVDA in YSL CLOTH department thanks read more

Macy's - Department Stores Near Me - Boca Raton, Florida

Macy's is one of the favorite stores for clothes. I am quite picky with my clothing, and Macy's is one of few stores that has the styles and brands I like. The store itself is clean, well stocked, and well designed. The workers are very attentive to the customers. I think this store is better than the Fort Lauderdale location. Best time to come are weekday afternoons as not much foot traffic then. . read more

I love this store, they always have a nice selection of inventory with good quality.The store is clean and well organized.This time of year it's very festive and gets you in the holiday spirit.There prices are quite high but you can always find a coupon and they always have specials different times of the year with big markdowns.They normally have plenty of friendly employees to help you find what your looking for. read more

I am horrified at the total lack of service and shocking customer support which I have received since arriving in the USA 5 months ago. I have purchased a lot of my furniture for our new home which turned out to be a complete nightmare. We had no beds for over two months due to the complications with the stock - once the beds for my sons eventually arrived they had the completely wrong slats resulting in a further three week delay. No apologies, no explanation .. we just had to accept the fact that they had delivered the incorrect parts and we had to wait. Eventually they arrived. Next horror was with the online shopping - we had ordered a Christmas gift which was supposed to be collected in store. On arriving they could not find the stock item. I was told to order it online while in store - due tot the fact that I really wanted the item I agreed to wait til the next week (which is when it was supposed to arrive) and I ordered it. To my horror it was delivered to the incorrect address and returned to sender. I have had multiple deliveries made to my new address to I have no idea how they got to mixed up and sent to a precious address??? After many attempts I eventually managed to redirect the item to the correct address. Sigh - I hope it arrives .. fingers crossed. I have recently received a message with regards to me being charged storage costs for furniture which I have already received. Turns out the sales consultant never closed off the previous order of the incorrect slats for our beds... the nightmare continues. Quite alarming and shocking down such a massive organization. I have to admit I'm rather disappointed. read more

Bad bad customer service... actually, I'm sorry no customer service at all... waited at Macy's watch counter for 20 mins. I had to asked for service and she said she couldn't help me and I replied with well you can call someone can't you? 10 mins later I got serviced read more

ABSOLUTELY disgusted . My daughter came here with me to pick up a gift I told her to buy for her birthday. She doesn't drive and only has her passport with her , mind I remind you it's a Government ISSUED ID.And the lady says "I need a driver's license ",this isn't the first time my daughter has been having this issue it's been repeated at MACYS . On the MACYS website it says "PHOTO ID" she was giving my daughter a horrible time . And I expect an apology from that horrible lady. read more

I just love this Macy's Erika on INC is so helpful Regina in shoes is wonderful and always so helpful I m there every week so they know me and make sure I'm treated well read more