Great department store. I love their sales. Up to 75 percent off. Those prices are much better. I'm ok with last season clothing. read more

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I was surprised by this Neiman Marcus today. When one walks into a luxury store, you expect a certain level of service. However, we were left waiting to be attended to for quite some time. The store seemed more disorganized today than usual and aside from the brands that they carry in terms of presentation. It was comparable to a regular department store. They were out of stock of many of the items which we were looking for, but the attendant did tell us some other department stores in the area which we could check. read more

Neiman Marcus has been around for an astounding amount of years providing several elegant stores but today I still needed to find that perfect dress for the daughter's wedding. A very limited supply of colors and sizes but not the right one today. read more

Neiman Marcus - Shoe Stores Near Me - Boca Raton, Florida

Incredibly bad customer service. Purchased an item that was possibly a return added back to the rack with a hard to notice stain until it is put on and they would not return it for credit, gc, or clean it at their expense. I will not be shopping in any Neiman marcus store or related stores in the future. Still waiting for a store manager to return my call and also was told she was in a meeting and would call me to discuss a remedy. The item was past its return policy yes but there should be exceptions to defective clothing that should not be on display or on the rack. It's no surprise that certain name brands are leaving this dept store. I may as well buy a dress off the streets at a fair where this treatment is understandable. read more

I came here to pick up an order and it was ready and the lady that helped me was efficient and friendly so I was happy about that.

Bonnie and Mark helped me out so much picking out my fragrance. I was stuck between on which Creed one I wanted. Bonnie and Mark answerd every question I had about every scent and helped me pick the perfect one: Original Santal !! Thank you Bonnie and Mark!! read more

First they made me a decent range credit card and then I never get what I want and always feel disappointed when dealing with the makeup and beauty areas in sales. (Service in spa is great though!) If there's a promo, they run out of it....The stress of the workers seems HIGH....Other than the amazing restaurant or receiving an amazing energetic facial from Oksana, THE SERVICE THERE always makes me feel like I AM missing something and that I owe them everything! ....They care about big ticket sales and that's just NOT how I prefer to spend my money or my heart energy..... (Highest bidder wins) Just go there to eat and get a facial and everything will be good as grapes! read more

I came here to buy my Dad a birthday gift. I normally shop at Nordstrom but I didn't like their selection of men's shirts today. I was really surprised because Neiman Marcus had absolutely nobody working the floor. I was there a while too. I had a couple questions because I'm no expert in men's clothing. Their selection of Robert Graham shirts was OK. I think they could have had more. Anyway, this was no upgraded shopping experience. I felt like I was at Macy's and even there I believe I would have gotten some sort of assistance. I ended up checking out in the beauty department. Overall, disappointing but I bought a shirt I think he will like. read more

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I Went in to buy one perfume and I left buying a bunch of stuff haha :) Mohan was amazing he helped me out from the moment I walked in and made me feel welcome , he was really attentive and made sure all my needs were satisfied what a great associate thank you Mohan. He made my experience so welcoming that I don't want to go if he isn't there! Thank you Mohan! read more

Feels relax when I come here, the place is clean and easy relaxing feeling. Attended the JLBR event collecting books and the was a great success! They served some delicious appetizers, it was great event. Shopping at neiman is always classy and expensive. I'll go and walk around try to find ideas. read more

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This is no offense to any single store at all. My brother ordered $963 worth of Cologne from Neiman Marcus. He was happy because he was starting something new here in South Fla. So he spent a lot of money to smell good. I was happy for him. The boxes of Cologne come and he's missing items. We don't know where they went. And yes we have a ring camera. Absolutely no one took anything from my porch. Because the boxes that did come would've been missing. Now he just spent $963, and this is the thanks he gets. He said something to me that made me think. The Cologne's he bought smells great. But he's thinking of telling people he got it from another Department store. If that's not eye opening for Neiman Marcus, I don't know what is. Next time it could be you missing something so think twice. Their shipping made a mistake, read more

I came in to purchase some louboutin shoes walked in and sat there looking at shoes. No one came to help me even after finishing with other clients. There was one attendant that just stood there. He did not have a name tag so i did not call him over. Then 20 minutes after me standing around some other lady came in and he started helping her. Thats the only reason i knew he worked there i thought he was a husband. I the took my wife there for actual mothers day since i did not have her shoes. She looked at all the louboutin shoes found the one she wanted and not one attendant came to us. Looks like they are bad attendants, or have clients that they know and want to serve but how do they get new ones??? I can also just say they are racist because i am hispanic. I am not sure if i want to fully say that but other clients that came in did not have to ask for service it was just rendered. Definitely feel disrespected and purchased they shoes from designers site. They had next day delivery very easy. read more

This review is based upon my recent experience with the cosmetics department, specifically Lancome. Tina went above and beyond to help me every step of the way. If you know me at all then you know how much I dislike going to the mall. I called to inquire about some products as well as a gift with purchase and Tina answered all of my questions and then some. I scheduled an appointment for a few days later & I was so excited! I mean, what gal doesn't like new makeup?!? One product I used was discontinued so Tina matched me up with a shade comparable to what I have been wearing. I didn't feel rushed and the color she picked for me turned out to be more flattering than the one I have been wearing for years. Later at home I unwrapped my new makeup & realized my powder compact was the wrong shade. This was a packaging error and not any fault of Tina's. The actual compact didn't match up to the name & color on the box. Hey, things happen and I get it but it was still annoying, but not for long. I told Tina what happened and she kindly offered to drop off the correct item at my office the following day. If this isn't the best personalized service ever, then I don't know what is. I will be sticking with Neiman Marcus for my Lancome needs. Tina is great so if you need anything definitely go see her, she knows her stuff. read more

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Well it gets two stars for the nice server gave me a lot of extra rolls and butter to take home other than that threw out all lunch. when I got home.. got the turkey meatloaf special which was so firm I had to ask for extra gravy to soften it up but it never worked even my girlfriend got some sort of veggie sandwich that she gave half of it to me and I threw that out when I got home .. the pumpkin casserole that came with my meal was just so so for the price they charge.. Well thanks to a quick call and a generous credit from Derek we will be going back Thank you Derek ... read more

Can't say enough about Anita who helped us to find - not one, but 2 - incredible very special occasion dresses. Anita brought great insights and transparent feedback.. even when it meant selecting a gown that was 4x less in cost than the other option. This type of service will keep us coming back for the next occasion. Thank you Anita! read more

The store and manager Michelle should be ashamed of herself - i purchased expensive candles and never return anything in my history but because the boxes were ripped (difficult to open) they refused to accept return. She said shed rather lose me as customer read more

Some of the nastiest, laziest, and most incompetent sales associates I've ever experienced in retail. Same problem with their online customer service agents. Associates are untrained in professionalism or company policies. After years of loyalty to neiman and money spent here, it's time to bring the business elsewhere. I will say Hafida in women's contemporary has always been a rockstar-- but everyone else is miserable working at Neiman and it shows. read more

A fancy store with high end merchandise. It's very large too, but you can tell it's age is showing. I was shopping for mens clothes an they had lots in stock. What I didn't like was seeing all the sea staff huddled together talking amongst themselves; not trying to help and customers. That was shocking. read more

Neiman Marcus - Shoe Stores Near Me - Boca Raton, Florida

Background: Over the years, I have been to this location just a handful of times. Usually I stick to their online offerings and they never disappoint. I have never returned anything which I have bought from Neiman Marcus. I took chance with their lightning and furniture, ended up buying a chandelier from them plus ceiling fans etc. (Check out their home department, specially lighting and furniture, it's amazing). Boca Raton Location: This location is lovely in the setup. Neiman Marcus is a super classy and baller status department store. It reminds me of Selfridges & Co. department stores of U.K. It's a good place to spend a lot of money but even better if you spend money of your significant others' (just kidding, not really). Customer Service: So, like usual I was doing a online order. But because of time restraints the online order was going to take longer if it came to my home. I got it shipped to the Boca location. Customer service was top notch, they wrapped it nicely since it was a present for a dear friend. While waiting, water bottle was offered. So sweet and totally worth picking up from the storefront.~ read more

Neiman Marcus - Customer Service wrapped the bag nicely and water bottle, thank you. - Shoe Stores Near Me - Boca Raton, Florida

Sadly due to the pandemic, the only way you can go to this store is by appointment. Not enough consistent shoppers and workers? I miss their cafe as well- who doesn't love their signature popovers? I do love how they painted the windows of the store on the inside facing the big lounge area. Speaks to the sign of the times. We hope we see you back in action soon! read more

Restaurant was excellent! Food fresh and served beautifully Reservations needed/recommended read more

Thanks go out to Rona in the faux jewelry department. It is a long story, but she really helped me yesterday. I had a pair of earrings that I purchased there last year that needed repair. She told me they would have to be sent out but then took the time to fix them for me since I do not live that close to this store. Thank you so very much. read more

There is nothing more frustrating than going to this Neimans to buy a pair of shoes that are size 10 or 10 1/2 and then do not have these sizes in stock. Since this is the most common shoe size you would think, duh, they would order extra so they would have business. But why do I know? So once again I went to Saks fifth Avenue because they always carry my size. I guess in the future I'll just bypassed Neimans and go to the store that knows how to stock the most common size shoe one in America. read more

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the consultant( Russian )did not allow me to try on clothes! I'm not pleased, I'm just shocked read more

Had to make a visit to YSL for makeup and we saw Alberto he's fantastic! We bought some great products This store is so fabulous and beautiful I just love it. I didn't have too much time to walk around today but took in as much as I could. The jewelry and couture is abundant and the sales associates are too notch! I always take a peek in the home accessories and marvel at the crystal and dining wares. read more

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Neiman Marcus in Boca Raton Town Center is about as high-end a store that you are likely to find anywhere. Everything there is just wonderful! The staff is very friendly and helpful. The store is spotlessly clean. The men's department is a joy to look around in. They have fantastic clothes in the latest styles. They had a beautiful leather jacket that was just light enough for our coldest days. It was only $1500. Neiman Marcus is where you go to dream. Everything is beautiful and unattainable for most people. I just go there and see what the latest trends are. I don't think I would buy much at Neiman's even if it wouldn't break my bank account. You must experience Neiman Marcus, whether or not you make a purchase. read more

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Sales associates in the men's shoe department are so rude and could care less about making a sale. This is the second time they have acted like it was inconvenient to ask to find something for me. They said they did not have a shoe in stock, even though there was plenty of merchandise in stock online. Finally, a kind worker by the name of Richard did not hesitate to help us find what we were looking for, and so quickly at that. Some of the other workers, who I am sure make commission on sales, are a disgrace to this establishment and should be reviewed by their employer. read more

Not what it used to be. Customer service used to be exemplary. Now, it's the flat out unscrupulous. We had a gift card stolen/missing. We were able to 'locate the account, but Neiman Marcus never sent the card as promised. It wasn't much, but the games were uncharacteristic of a reputable company. What say you Michael DeSio? Please help us resolve. Please don't hide behind your bankruptcy. We would like our gift card replaced. Thanks you in advance. read more

This review is for the restaurant only. Stopped in with a friend to do a little shopping ha ha can't really shop here in Neiman Marcus prices are like out of this world . So the next best thing is of course lunch! I have always loved coming here for lunch it's such a great place for girly lunch. My friend and I both decided on the chicken pollard milanese served over couscous with mushrooms and a few vegetables it was delicious. Before our meal came they served us little baby cups of chicken broth with a baby cheese biscuit. Then came the famous popovers with strawberry butter yummy! I think basically come for the popovers. We had decided not to order any wine or dessert. But they do have a nice wine selection and some awesome desserts. The portions here are just the just the right amount the prices are a little on the higher side but definitely worth it. The service is great and when they bring you your check you get like a little chocolate covered mint. I'm sure this place is packed during season but we were lucky it was the middle of August so we were able to get a right away. Highly recommend this little spot for a girls lunch. read more

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So I've recently been back to this location and I'm seeing some good changes. The clothing selection has become a bit more appropriate to the local climate and season, however the size issues remain. There were maybe 4 garments in a size zero in the whole store. One I saw in stock online but was not actually in the store. Sales people have also become slightly more annoying, i certainly do not need nor want to be greeted by everyone that works there. I hate that the second I touch a garment a sales person feels the need to ask to start a fitting room. How about just telling that sales person to go wait by the fitting rooms to unlock doors when needed, and to stop annoying shoppers? Problem solved. The entitled uppity shoppers can schedule an appointment with a stylist if they desire more attention. So while they are slowly improving the garment selection, the service has become annoying. And the size availability is still lacking. read more

Costumers service in store is horrible. We came with returns and elderly woman took 4 jeans and gave me return for 2. Other order she just took and didn't give me return. She called to service and ask to do something so when I come home I see charge in my card and I don't know what is it and how they used my card !!!!!! She made a mess and she could not read receipt and to count items. Other staff didn't pay attention for us like it's our problem we have this problem with her. I asked help from them but second girl came and left with mean face. She said I have no idea how she made MEss. In the end other woman try to help but... it was mess. I was with newborn and woman spoke on the phone and could not solve return. To return 9 items took almost 1 hour and some charge from my card for $119 I have no idea what she does!!!!!!!!!! It was on 12/23/19 at 8-50 pm. Hope manager will read and look at people who work in store. Never back. read more

came to try on clothes, wanted to buy, in the end they told us that we couldn't just try on such expensive clothes. very unpleasant service, I won't come back here again read more

Sales lady at Chanel counter was lovely this afternoon! We were killing time until a flight when we were gently approached by a Chanel rep who took her time to address our questions. Ended up buying a blush from her. Then she gave us samples of some of the perfumes she'd talked about. Great experience! Give this lady a raise! read more

Neiman Marcus customer service at this location has tremendously declined over the years. No wonder why it's always empty. The customer service and managers are no help whatsoever. For such a big store, it's a shame to have zero customer service. I'm never shopping here again, I usually only get beauty products from here that are not in store to test in other stores. However, they're not accommodating when it comes to returns/exchanges. I am stuck with a foundation that doesn't match for $130 but they refuse to exchange it. Same products in Sephora and Nordstrom online are completely exchangeable for any reason! read more

Worst experience I've ever had. I look young for my age with tattoos and when I dress down, nothing special. But my customers are in the top 5% bracket so I dress professionally for work. This short lady had the balls to tell me I could not afford to shop at this store. I was so appalled I walked out. Horrible customer service. read more

Neimen Marcus at the Boca Town Center is one of the classiest and expensive store to shop at in South Florida. Enter at your own risk and make sure you have plenty of credit available to satisfy your shopping needs. The store is run professionally with the employees always dressed to impress and willing to go way beyond to satisfy the customer. Compared to even Saks the Neimen Marcus customer service is a notch above everyone else. On a recent visit to the store to pick up an online order we were extremely impressed with the pick up department and they even offered us bottled water well aware that it was an extremely hot day in South Florida. Every area of the store is well thought out and only the best products are displayed so as I mentioned earlier make sure to bring along your platinum card to enjoy the store. read more

I'd be embarrassed to be associated with this location. 3rd time going and yet to have my sunglasses. Different excuse every time. Neiman Marcus lost a loyal client due to lack of professionalism and negligence. read more

Let's start with the décor... Love the butterflies hanging over the escalator. (I LOVE butterflies) :p People here are so nice and helpful but this review is specifically for the Orlane Counter. The ladies working there are awesome, they treat you as family. Love their facial events, plus they always have a gift with purchase (at least every time I've gone) and will give you samples of their products. Love that they believe you should try and see if it works for you before you buy. Great at recommending you skincare products, they take the time to listen to your skin concerns and don't try pushing you into buying something you might think won't work for you. Yes, this line is a bit expensive but definitely worth it. Both for the service and the results. Nadine (@ the counter), Consuelo (facial specialist), and the rest of the ladies working there @ Orlane get 5 stars from me. Oh, and so does their shoe dept. :p What can I say, I love shoes, especially when the people helping you with the purchase are so amiable. read more

While the merchandise at Neimans is always nice, that's about all I can say for them. I've been in here a few times just looking around. If you aren't dressed like you stepped out of Vogue, you will generally be ignored. We did find one exception to that rule the other day, when we were in the home decor and holiday department. There was a very nice sales associate who was funny and quite willing to help us. She saved them from a one star review. As far as prices, they are absurd. $1350+ for a pair of sneakers? Really? I don't care if they're Chanel, they're still sneakers! I don't think I saw a single pair of shoes for under $1000, except the Toms, which were also considerably higher than anywhere else. If you have money to burn, this is the place for you. If you live in the real world, it's definitely not. read more

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I come to this Neiman Marcus for the customer service. Whether your browsing or buying, you're always provided with world class service. read more

Neiman Marcus - Marc Jacobs Beauty event - Shoe Stores Near Me - Boca Raton, Florida

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