Mac's Market & Kitchen Eastham
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We were a little confused at first and started out in the seafood market. After wandering around a bit, we found the outdoor window where you're supposed to order prepared food. I ended up with a half dozen Wellfleet oysters, which were substantial (2 year olds?), fresh, and briny -- exactly what you want in a Wellfleet. The only downside: They came with a lot of shell bits in the brine. I get that these oysters are hard to shuck since they have those rough, irregular shells (a result of being buffeted by the rough waves in this area). But I can do a better job when I have my good shucking knife on me and I am far from an expert shucker. A Caribbean fish soup / stew was also quite enjoyable, though my impolite and poorly-brought-up progeny made gagging noises when I opened up the container of soup in the car. I guess he thought it smelled unpleasantly fishy. :) He did quite enjoy a creme brulee we found in a refrigerated case in the market, however. Pleasant outdoor seating; delicious-looking menu (some of which isn't as ridiculously overpriced as it is in much of the Cape); pristinely fresh seafood; and super nice staff. But I was a little surprised by how long it took for us to receive the soup, which presumably had already been prepared, when it wasn't busy at all. (I think it took about 15 minutes!)
Poor management, Raw Fish and Poor service: Having read the 'owners' response - to my post below - I further contend that this is not a well managed location for our very favorite Mac's restaurants for chowder and seafood. To be clear the fish was RAW, not medium rare, when I went back to let them know and when offered a new order I said that at this point I would just like a refund for the taco - not the whole $90 order as the 'owner' claims was my demand. To be clear, when I placed my order for the chicken tenders I asked for an adult portion not a child's portion, and if that meant I needed to order two children's portions then that was fine. I was given a child's portion, and apparently charged for a child portion - so the person at the window got my order wrong - and further, for the second time in several days an item (in this case the chowder)- was missing from our order. IWhen I went back the first time for the missing item and Valerie on the chicken tenders I did purchase an additional order and I did receive the missing chowder. I also let the manager know that I was not pleased with how he had handled that situation - telling me that 'these are "just kids" taking the orders and they make mistakes. I pointed out this was the second time in several days these very grown up 'kids' got my take out order incorrect. I did admittedly said "WTF" when the manager told me that under no circumstances would he refund for the raw food my son had been served, then he added that I was just "trying to get free food" - that in and of itself is outrageous. I was not cursing at the staff but rather dismayed at the manager's response - thus the one "WTF". AFter he accused me of 'just wanting to get free food" I used my best "teacher" and "stage" voice and projected for all to hear that I was not trying to get free food, but that I did not want to be served raw food. I was loud and clear. Once again, the ower's response illustrates poor management and poor oversight. Mistakes are made - I get that - but for goodness sake take some responsibility rather than attacking the customer and accusing them of wanting to get free food - utterly preposterous! And, have some kitchen oversight so that fish that should be cooked is not served RAW. You have a good thing, take care of it! RAW Tuna Taco (not Sushi), Very Poor Service, NO accepting of responsibility, VERY poor customer care/response by manager/staff = negative 5 or more stars!: For two different take out orders they got my order wrong. missing parts of the order or not hearing the order correctly. Then when I returned they were like "no problem- give me more money and I can fix your situation. The manager I spoke with in the second occassion was not satisfactory. Love the food / but the service is NOT good. And the response to the customer is dreadful. PS If I could give negative stars I would. We have always loved Mac's for its food (particularly the chowder) and fresh fish - although I also loved getting my fish at the Friendly fisherman. But the service and food, coupled with your service several days ago (see previous review), leaves me saying that we will say goodbye to Mac's until they address the staff issues (manager, as well as those taking the orders) and the quality of their food. Today, after getting my order wrong, which I went abck to get the missing items after getting home, I returned home again with the chowder they had left out only to have my son say that his fish tacos (Tuna) were raw. They were truly raw. When I returned to the store to tell them, the state person at the window said they did not like to overcook the fish b/c people complain. I said I understood that but what I am talking about is raw fish served to my son. She got the manager. When I addressed the issue with him, he said they'd get me another order but I'd need to wait 15 min. I said I really did not want the order, I would look a refund for the inedible food. He said he would not do that, powered, hard stop, and then added I was just trying to get 'free food' at which point I said an exasperated WTF - which prompted him to tell me to stop using profanity. When I asked for the phone number for the health department he told me I'd have to look that up on my own. When I originally said I was not happy they had messed up a take out order on two separate occasions - he pointed to his staff and said, why 'these are just kids' - all of them were over 21 and most well over 21. The manager needs to do a better job of working with their customers, protecting the 'brand', and managing the staff. RAW food??? Multiple messed up orders??? Sopmeone is not doing their job well - and in the case of serving raw fish - this could have health implications for my son, and others. The thing that really bothers me is that there is no accepting of responsibility for simple mistakes, and the idea I was accused of 'just trying to get free food' - WTF ......(again)....... *sigh*
Salmon sandwich was very good! I thought the crab cake-bread ratio was a little off on the Crab BLT (it could have used more crab cake), but that's a personal preference! The hot lobster roll meat portions weren't amazing, lots of claw, but again personal preference. The chowder was very good. It had great flavor and there was a lot in it (potato's, clams, leeks). It was a little less creamy than some NE chowders. Picnic tables where they give you a number and bring you your food, so good for kids, dogs, casual eating.
Mid-May mid-week lunch to go. We ordered 1/2 dozen oysters and two lobster rolls (came with cole slaw and a bag of ships). Total bill $85 before tip. That said -- the food was excellent! Wellfleet oysters well-shucked and large. Espcially enjoyed the fresh taste of the cocktail sauce. Cole slaw was some of the best we had this vacation. 4 oz lobster rolls were plenty big enough for lunch. Only mishap was that our order was given to someone else, who actually opened the boxes to check (thank goodness) and kinda reathed on them. No offer to remake.
Great local spot with over the too fresh and delicious seafood choices. My wife had the clam chowder and lobster roll while I had the fish n Chips. Both were very fresh and outstanding. There is limited casual window- facing Inside seating however on sunny days there are many picnic benches outside as well. Service was top notch and friendly. Restaurant was clean, well laid out, and trendy. Easy on and off road with ample parking. Highly recommend Mac's for either take out or a quick bite in.
Have been visiting several places, eating lobster rolls all week here at "The Cape" and I can honestly say that this place serves the best lobster roll I've had yet. The bread is warmed, unlike other places I've been to, which I prefer, because in my opinion, that helps the sandwich not fall apart. We also had a dozen Wellfleet oysters which we loved. This place is an outdoor seating only as the inside is a market. Highly recommend.
We used to be loyal Mac's customers. No more. First prepared food quality dropped. The portions shrunk, and the quality is just not there. Recently the seafood market has become misleading. Twice I selected what looked like center cut thick filets of halibut only to get home and find that they had folded under a large piece of skin that should have been trimmed off to make the piece look thicker and weigh more. Last time it was 1/4 waste - and at $34/lb this isn't right. It's worth the drive to Orleans to find an honest cut of fish.
After a morning on the beach we thought a simple lunch would be nice. Mac's was amazing. We had oysters, shrimp cocktail and a salad. Everything was amazing!
1 month ago
Back to back nights at Mac's. Both experiences, Excellent!! Last night Hot Lobster Rolls and a side of fries. Tonight Oysters and an order of Fish and Chips. All of it Fresh, all of it high quality, all of it seasoned properly! read more
2 months ago
2 months ago
1 year ago
We were a little confused at first and started out in the seafood market. After wandering around a bit, we found the outdoor window where you're supposed to order prepared food. I ended up with a half dozen Wellfleet oysters, which were substantial (2 year olds?), fresh, and briny -- exactly what you want in a Wellfleet. The only downside: They came with a lot of shell bits in the brine. I get that these oysters are hard to shuck since they have those rough, irregular shells (a result of being buffeted by the rough waves in this area). But I can do a better job when I have my good shucking knife on me and I am far from an expert shucker. A Caribbean fish soup / stew was also quite enjoyable, though my impolite and poorly-brought-up progeny made gagging noises when I opened up the container of soup in the car. I guess he thought it smelled unpleasantly fishy. :) He did quite enjoy a creme brulee we found in a refrigerated case in the market, however. Pleasant outdoor seating; delicious-looking menu (some of which isn't as ridiculously overpriced as it is in much of the Cape); pristinely fresh seafood; and super nice staff. But I was a little surprised by how long it took for us to receive the soup, which presumably had already been prepared, when it wasn't busy at all. (I think it took about 15 minutes!) read more
2 months ago
Poor management, Raw Fish and Poor service: Having read the 'owners' response - to my post below - I further contend that this is not a well managed location for our very favorite Mac's restaurants for chowder and seafood. To be clear the fish was RAW, not medium rare, when I went back to let them know and when offered a new order I said that at this point I would just like a refund for the taco - not the whole $90 order as the 'owner' claims was my demand. To be clear, when I placed my order for the chicken tenders I asked for an adult portion not a child's portion, and if that meant I needed to order two children's portions then that was fine. I was given a child's portion, and apparently charged for a child portion - so the person at the window got my order wrong - and further, for the second time in several days an item (in this case the chowder)- was missing from our order. IWhen I went back the first time for the missing item and Valerie on the chicken tenders I did purchase an additional order and I did receive the missing chowder. I also let the manager know that I was not pleased with how he had handled that situation - telling me that 'these are "just kids" taking the orders and they make mistakes. I pointed out this was the second time in several days these very grown up 'kids' got my take out order incorrect. I did admittedly said "WTF" when the manager told me that under no circumstances would he refund for the raw food my son had been served, then he added that I was just "trying to get free food" - that in and of itself is outrageous. I was not cursing at the staff but rather dismayed at the manager's response - thus the one "WTF". AFter he accused me of 'just wanting to get free food" I used my best "teacher" and "stage" voice and projected for all to hear that I was not trying to get free food, but that I did not want to be served raw food. I was loud and clear. Once again, the ower's response illustrates poor management and poor oversight. Mistakes are made - I get that - but for goodness sake take some responsibility rather than attacking the customer and accusing them of wanting to get free food - utterly preposterous! And, have some kitchen oversight so that fish that should be cooked is not served RAW. You have a good thing, take care of it! RAW Tuna Taco (not Sushi), Very Poor Service, NO accepting of responsibility, VERY poor customer care/response by manager/staff = negative 5 or more stars!: For two different take out orders they got my order wrong. missing parts of the order or not hearing the order correctly. Then when I returned they were like "no problem- give me more money and I can fix your situation. The manager I spoke with in the second occassion was not satisfactory. Love the food / but the service is NOT good. And the response to the customer is dreadful. PS If I could give negative stars I would. We have always loved Mac's for its food (particularly the chowder) and fresh fish - although I also loved getting my fish at the Friendly fisherman. But the service and food, coupled with your service several days ago (see previous review), leaves me saying that we will say goodbye to Mac's until they address the staff issues (manager, as well as those taking the orders) and the quality of their food. Today, after getting my order wrong, which I went abck to get the missing items after getting home, I returned home again with the chowder they had left out only to have my son say that his fish tacos (Tuna) were raw. They were truly raw. When I returned to the store to tell them, the state person at the window said they did not like to overcook the fish b/c people complain. I said I understood that but what I am talking about is raw fish served to my son. She got the manager. When I addressed the issue with him, he said they'd get me another order but I'd need to wait 15 min. I said I really did not want the order, I would look a refund for the inedible food. He said he would not do that, powered, hard stop, and then added I was just trying to get 'free food' at which point I said an exasperated WTF - which prompted him to tell me to stop using profanity. When I asked for the phone number for the health department he told me I'd have to look that up on my own. When I originally said I was not happy they had messed up a take out order on two separate occasions - he pointed to his staff and said, why 'these are just kids' - all of them were over 21 and most well over 21. The manager needs to do a better job of working with their customers, protecting the 'brand', and managing the staff. RAW food??? Multiple messed up orders??? Sopmeone is not doing their job well - and in the case of serving raw fish - this could have health implications for my son, and others. The thing that really bothers me is that there is no accepting of responsibility for simple mistakes, and the idea I was accused of 'just trying to get free food' - WTF ......(again)....... *sigh* read more
Business owner information
Amy V.
As most people are aware, there are two sides to every story. We will…
1 year ago
Salmon sandwich was very good! I thought the crab cake-bread ratio was a little off on the Crab BLT (it could have used more crab cake), but that's a personal preference! The hot lobster roll meat portions weren't amazing, lots of claw, but again personal preference. The chowder was very good. It had great flavor and there was a lot in it (potato's, clams, leeks). It was a little less creamy than some NE chowders. Picnic tables where they give you a number and bring you your food, so good for kids, dogs, casual eating. read more
1 year ago
Mid-May mid-week lunch to go. We ordered 1/2 dozen oysters and two lobster rolls (came with cole slaw and a bag of ships). Total bill $85 before tip. That said -- the food was excellent! Wellfleet oysters well-shucked and large. Espcially enjoyed the fresh taste of the cocktail sauce. Cole slaw was some of the best we had this vacation. 4 oz lobster rolls were plenty big enough for lunch. Only mishap was that our order was given to someone else, who actually opened the boxes to check (thank goodness) and kinda reathed on them. No offer to remake. read more
5 months ago
8 months ago
Great local spot with over the too fresh and delicious seafood choices. My wife had the clam chowder and lobster roll while I had the fish n Chips. Both were very fresh and outstanding. There is limited casual window- facing Inside seating however on sunny days there are many picnic benches outside as well. Service was top notch and friendly. Restaurant was clean, well laid out, and trendy. Easy on and off road with ample parking. Highly recommend Mac's for either take out or a quick bite in. read more
1 year ago
1 year ago
11 months ago
Have been visiting several places, eating lobster rolls all week here at "The Cape" and I can honestly say that this place serves the best lobster roll I've had yet. The bread is warmed, unlike other places I've been to, which I prefer, because in my opinion, that helps the sandwich not fall apart. We also had a dozen Wellfleet oysters which we loved. This place is an outdoor seating only as the inside is a market. Highly recommend. read more
2 years ago
We used to be loyal Mac's customers. No more. First prepared food quality dropped. The portions shrunk, and the quality is just not there. Recently the seafood market has become misleading. Twice I selected what looked like center cut thick filets of halibut only to get home and find that they had folded under a large piece of skin that should have been trimmed off to make the piece look thicker and weigh more. Last time it was 1/4 waste - and at $34/lb this isn't right. It's worth the drive to Orleans to find an honest cut of fish. read more
1 year ago
2 years ago
After a morning on the beach we thought a simple lunch would be nice. Mac's was amazing. We had oysters, shrimp cocktail and a salad. Everything was amazing! read more
4 years ago
This is the place. If you're looking for any kind of seafood, but especially fish and chips, you're looking for Mac's. Offering take out options for all of your needs and outdoor seating in case you just can't wait, Mac's also has a full seafood market with all of the accoutrements to fulfill your seafood dreams. Our order: Fish and chips - 5/5. Possibly the best we've had, flakey and light with the crispiest (and gluten free!!) fry you've ever seen. I'm pretty certain they just put magic in their tarter sauce. This meal will live rent free in my brain for at least the next few months. Crab cake sandwich - 5/5. I'm hit or miss with a crab cake- this hit so hard (toasted bun, tomato, a little lemon) that I'm going to need a little nap. read more
2 years ago
I ordered a blackened swordfish sandwich (knowing that isn't a local Cape speciality). Tasty but surprisingly very poor in terms of value. $17 snack. The fish portion - not sure steak or filet - was quite small. The bun had tasty pickled red onions, greens and sauce. A standard bun with fish portion smaller in diameter and thickness less than the bottom half of the bun and NO SIDE included. Fries/salads to add are not discounted if combined with a sandwich as far as I could tell. I like to support local businesses on the Outer Cape but this was a drive through lunch bite for the price of dinner just up or down Rte. 6. read more
Mac's take out was good, but fairly typical Cape Cod fare. The batter on the fish & Chips was a good thickness and texture but a bit salty. It was a generous portion of fish and tons of skinny fries. The smash burger was good. The special was a bit spicy. Plenty of picnic tables to enjoy the meal. read more
4 years ago
I don't understand all the good reviews for this place so maybe I ordered the wrong thing. I ordered a scallop roll with a side of coleslaw and it was very underwhelming. For a sandwich this poor they should take it off the menu. The coleslaw was OK not great but good enough. read more
Business owner information
Amy V.
Bill - we're so sorry that your scallop roll didn't meet the level of…
3 years ago
Freshest, highest quality lobster I've ever eaten. It's the east coast seafood experience you need. The way they prepare the seafood allows for the natural flavors to shine. read more
2 years ago
This was a fun, casual place for fresh seafood. It was so good, we came twice! There are a lot of fried and non-fried seafood options to eat at the cute picnic table area outside of the building. The staff was very helpful with recommendations and brought our order to us at the picnic tables. There were so many gluten free options which was pleasantly surprising - even for the fried seafood. You can buy fresh seafood here, chowder, bisque, and all of the things you need to prepare at home at the little market. My favorite place on our Cape Cod trip, can't wait to return! read more
5 years ago
we were looking for a place for lunch after our excursion at the Nauset Light. this place fits the bill because it : 1. is no frills, seemingly good seafood 2. is CLEAN 3. has a good outdoor dining setup (shaded or open air picnic tables, very important since it rained a lot the day we went). the seafood market itself is super clean and didn't have that fishy smell at all. the staff was quick to greet us and offered us assistance. they also sell some prepared foods and some produce (fingerling potatoes, shallot, garlic, fresh corn on the cob), i'd say pretty much all the accoutrements to make your own seafood feast. the restaurant portion is located in the back and we ordered the following to try: -wellfleet oysters (half dozen): super fresh, briny, not to mention local! just what i needed! -onion rings: hand coated in flour and fried to order, unfortunately, a lot of the coating came off during the frying process and even less made it to me. i ended up with lots of soft, uncoated onion rings. -clam chowder: not a lot of potatoes or clams, very soupy. -steamer clams: large sized steamers, super tender and succulent, however, they were quite gritty so not as enjoyable. -lobster roll (small [4 oz.] and large [6oz.]): we both opted for the chilled version with mayo. it is perfectly seasoned lobster salad with lots of tail meat, piled high, and served on a buttered and toasted roll. i felt the 4oz. is a pretty good portion size already and i was kinda sad when i lost a few pieces as i bit into the lobster roll. -fish & chips: thick fish fillets and lots of thin and crispy fries. my brother is a big fan of fish and chips in general and didn't really have complaints. though he does prefer thicker fries. -lobster dinner: cooked to perfection and served with a fresh corn on the cob. while some items were not as good as expected, i really liked the oysters and lobster roll. the service was helpful and friendly. i recommend this no frills spot for those who love good, fresh seafood, but without the hefty restaurant price tag. read more
Business owner information
Amy V.
Thank you for reaching out to us about your recent experience at…
2 years ago
5 years ago
Delicious lobster roll!' Get the 6oz, you won't regret it. The clam chowder is loaded with clam and thinner than most but tasty. The fried whole belly clam strips scream cape cod!! They forgot my side of tartar sauce but it was aok the strips spoke for themselves. The French Fries were over fried, more like chips. That was a disappointment. Their jumbo fresh raw prawns taste like the ocean and reasonably priced. They were easy to order from either by phone or in person. Masks required. Very nice people. Good seafood eats!! They have picnic benches along side of the market. The parking was plentiful. I will definitely buy from them again. read more
Business owner information
Amy V.
Thanks for your review Barbara. We are glad to hear that you had a…
We are huge fans on all of the Mac's locations. It is wonderful to see a thriving business that gets it right. This is our first stop when driving up the outer arm of the Cape, and often our last stop when headed home. The seafood is always fresh, the staff is always kind, and the chowder and bisque are always spot on! The chowder is some of the best on the Cape. You owe it to yourself to stop in and try some. To the staff and owners of Mac's, don't stop what you are doing. read more
Business owner information
Amy V.
Thank you for your kind words Liam. We know that every great meal…
5 years ago
Fabulous selection of local caught seafood market as well as a great place to pick up lunch on your way to the beach! Love that they have server all GF options including the coating for their seafood fry! Everything was so fresh and delicious. I ordered the Scallop Plate (1/2 lb fried scallops, French fries & coleslaw) the scallops were PERFECT, tender & sweet, with a little crunch. My fiancé ordered the blackened salmon burger, it had a huge filet (maybe 1/3 lb) of salmon freshly grilled to order - he said it just needed a little tarter sauce spread. There is a lovely outdoor seating/picnic benches area to enjoy your food too. Highly recommend. read more
Business owner information
Amy V.
Thanks, Becca. We are thrilled to hear you enjoyed the scallop plate…
2 years ago
Stopped at Mac's on the way out to Provincetown yesterday to grab some lunch. Thanks to Yelp, we knew exactly where this location was and what we planned to order. I had a large cold lobster roll and I tasted the hot, buttered version....along with a few spoonfuls of New England clam chowder. The large lobster roll is 6 ounces; the small is 4 oz. The 6 oz. sandwich is filled with generous amounts of lobster....literally spilling out of the thick, buttery Texas Toast. My only complaint was the abundance of thin, long pieces of "leg meat" as opposed to lobster claw or tail chunks. I liked that the amount of mayonnaise is minimal, but I've learned that I'm more of a purist. Hold the celery and the Old Bay seasoning. Let the lobster shine. The calm chowder was delicious. Consistency was a bit thin but the clams were abundant and not too chewy. The take out items looked amazing. All of the pre-prepared dishes in the"deli" area screamed "gourmet". The fresh fish display was super clean and not a hint of a fish smell anywhere. Super fresh. I also caught a glimpse of a fried clam belly order and I started drooling. Next time. The kids behind the counter were nice and the outside bench seating (both covered and not covered) was just right. There are some stools available inside as well. Solid!! read more
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More info about Mac's Market & Kitchen Eastham
4680 State Hwy
Eastham, MA 02642
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(508) 255-6900
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https://www.macsseafood.com
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