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MacMillan Joann MD

1.0 (2 reviews)

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University Gastroenterology - Very professional and pleasant place

University Gastroenterology

(19 reviews)

After having a tough time scheduling an appointment, I decided to come see the reviews on both Yelp…read moreand Google. Can't say I'm surprised to see such a low rating. The first person I spoke with had an accent so thick it was difficult to communicate. The second person had dogs barking in the background. Rather frustrating. I'll be looking elsewhere. The call centers are becoming a very common, yet dissatisfying service and are not doing businesses any justice. What happened to calling an office and getting a real live person who is actually sitting at the desk to talk to? Customer service is crucial especially when dealing with medical needs.

Colonoscopy with Dr. Pedro Barros, care quality and office experience, everything is five stars…read morefrom A-Z. No issues. Well organized, attentive, clean, professional. First, I called to set up my appointment, everyone was very helpful, listened to all my questions and always gave me professional answer and every single bit of information I needed. Very helpful team and they call back, never left me hanging. The day of my procedure, everything was even better than expected, Dr. Pedro Barros is outstanding, he is kind, a wonderful doctor with excellent bedside manners, very professional, as well as the Anesthesiologist, and all the team, all of them were very helpful to make me feel at ease. The procedure itself went smooth, my recovery from sedation was a breeze, got my results very soon after, and confirmation on the mail as well. The patient portal is very useful. I am gladly impressed. Thank you!

Robert M Risica, MD

Robert M Risica, MD

(5 reviews)

Was the absolute worse experience I have ever had in my life! As someone with diagnosed hearing…read moreloss and Meniers I was appalled at him and his office! Waited over 30 minutes with them holding control of my ID and my Insurance card until I left. Was talked down to by EVERYONE! The Audiologist was beyond rude her facial expressions were that I was a bother to her. She was very forceful during the hearing test telling my my earring were in the way and yanking on my earrings and my ear. Even so far as to push on my earring and getting the equipment tangled into my earrings (I have no clue how she did it) my ears continued to hurt badly for over an hour after being manhandled by her. Nothing was explained clearly or well! After her rude hearing test where she actually accused me of pretending not to hear what she said to me, she was rather rude and forceful with removing me from the room. I was lead to the exam room and it was changed 2 times, while I understand that it was the manner in which it was done, I was accused of not listening to directions when the lady who led me there pointed to the room. Once I got to meet with the doctor I felt cold and off put right away. He was rude, and was pushing to get the appointment done fast. He didn't answer any questions and when I asked him to repeat himself every time he huffed as if it was a pain and would yell, not helping that I couldn't understand him clearly. He also mocked previous diagnosis putting them in air-quotes telling me I was seeking attention. While I get the requirements for COVID, this office deals with hearing loss I expected some form of accommodation no sign language was used and multiple levels of masks none with clear mouths so the individuals were muffled and I couldn't lip read. I cannot say enough horrible things about this office and those in there. I was told to make a follow up appointment and instead I walked out and called my doctor telling them I will never go back. ABSOLUTELY HORRIBLE!!!!!!!!!!!

Dr. Risica was professional and answered all my questions that were asked of him He was very…read moredetailed in his explanations and gave me a definite path to proceed forward! I would highly recommend Dr. Risca for your medical needs.

MacMillan Joann MD - earnosethroat - Updated May 2026

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