I've been using Mack's Dry Cleaners service for over a decade. While I'm not a regular user of Dry Cleaning services, I have been a loyal customer to Mack's over the years. They have solid prices and deliver on their promises and services. They even come to my building in Oakland, to pick up my items and deliver in a timely matter. Thank you for your great service and earning my trust. Cheers, Kevin W (Oakland, Jack London Square). read more

Thank you Francis for making our wedding day extra special. Myself, my bridesmaids, and the groomsmen jackets were all taken care of by Francis. The service was fast, items were altered to perfection and to this day we are still getting compliments on our attire. The price was very reasonable and everying was completed on time. We have recommended Francis to family and friends and we will definitely be back for future services. read more

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Mack's is my new dry cleaner - fast, friendly, professional! Glad to have them in the neighborhood!

I was impressed with the fast service here. I had a few items to clean and a sequin dress to hem and it was all done within a week for a good price. They also provided a first time customer discount of 20% which I appreciated. The woman who runs the shop is friendly and responsive via text. read more

I requested 2 winter jackets, and one tote bag. Each jackets costed $25, and the bag costed $20z Clean and done by the exact date she told me. read more

I came to Francis with some alterations on a suit jacket I had just purchased. From the measurements through to scheduling, it was all a great experience. Even better, the alterations were competed ahead of schedule! read more

Was happy to find a dry cleaner in my neighborhood when my old dry cleaner closed. Also happy to find they don't use harmful chemicals for dry cleaning. Reasonable prices and fast service! read more

Service done in a timely manner. Honest business. Clothes came out great. Will probably come back for other services

The service was excellent--super fast and efficient! Very reasonable prices. I definitely recommend this dry cleaner to anyone looking for quality and speed! read more

Finally found the affordable dry cleaning place in San Francisco.Their price is very fair and the service is fast and good. Highly recommend!! read more

Mack's Dry Cleaners - Just picked up my clothes! - Dry Cleaning Near Me - San Francisco, California

Came here for a quick alteration to my bridesmaids dress because I have a small chest and wanted the busy to be altered. She suggested altering the waist line instead which would help the bust area and seemed very knowledgeable and confident in what she was doing. Came back a week later and she did not disappoint! Also had extra time for any adjustments before the wedding but it wasn't needed. read more

Mack's Dry Cleaners - Bridesmaid dress altered - Dry Cleaning Near Me - San Francisco, California

Had a pair of expensive jeans to dry clean and it was lost by them they have cameras and even suggested you look through them but they didn't she then told me to find the pair which is not made anymore so she can replace it and go to the store instead of giving me the money. Then she is also charging me for the jeans that is in the process of cleaning right now I would think the best thing to do is to not charge me for losing a pair of my favorite jeans.. someone else in the reviews complained of the same situation even tho they are high review I would avoid this place read more

Professional dry cleaners has to relocate the business. During this transition, they more to their subsidiaries location at 1528 California St, two blocks down across from Trade Joe. Same neighborhood. Thank You Francis & Richard always take care my clothes. I will and sure other customers will follow you . We will and always support small business owners. read more

Mack's Dry Cleaners - Moving notice! New service location 1528 California St. S.F. CA 94109 415-775-0897 925-395-1992 - Dry Cleaning Near Me - San Francisco, California

The service is great. Friendly people and clothes are always very clean with great attention to detail. In some cases I've needed same day service and when I go early, they are almost always able to accommodate me. Exceptional pricing and friendliness keeps me coming back and I would recommend if you are located nearby. read more

Very good cleaning services. They use non-toxic chemicals. Also their customer service is top-notch. Highly recommend

I left a very expensive baby blue Moncler coat and they lost my coat and gave me the rest of my clothes to try and cover up their mistake and never gave me my coat that i paid 2,000 for just for some thief's to take my coat and have the nerve to call themselves a business , DONT COME HERE UNLESS YOU WANT TO BE ROBBED read more

Great service! They both picked up and dropped off my laundry. They folded everything and it smells wonderful. I would highly recommend Mack's. If you'd like to support a small business that's been around for ages and does a great job, please consider Mack's. They provide not only wash & fold but also dry cleaning and tailoring services. Love this place! read more

Great place to get your nice clothes, especially colors done professionally and on time.

I had my mother take my dry cleaning in about a month ago and as soon as I arrived to pick it up I was greeted with recognition as if it were there only a few days as the staff member (Frances) immediately knew who I was when given my name , which surprised me because I had never frequented this location and I immediately knew this was the new set in stone location for my laundry needs / dry cleaning!!!!!! I love the sense of familiarity and the atmosphere!! read more

The owner (Francis) lost all my clothes (expensive coats) during covid and never reimbursed me. She made me file insurance claims and after doing the needful she has been unresponsive and won't pay me back. It has been a year and a half since the lost my clothes and still haven't paid me back. DO NOT TRUST THIS BUSINESS read more

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I have been going here for a year and a half, each week and have never had any issues or problems. In fact not only do they provide a great service at a great price, they are willing to help you with any small seamstress request and can even create customized items if you provide the fabric. I always appreciate the quick service and their willingness to help you get what you need on time. Mack's is a great place to get your clothes cleaned! read more

Avoid them like the plague! They lose things left and right and then get mad when you inquire about the missing items! I had a pair of leather sole slippers and got only one back with deep ridges in the soles. I asked them about the other one and they were just "Oh well, s--t happens" in their attitude. Best thing going for them is their little dog. We are now happily using SimpleWash with no problems and they pick up and deliver free to boot! read more

Took my queen blankets to see if they could take a stain off. They were fast and friendly.

This is the first time I've gone to Mack's for Dry Cleaning. I was excited for them to have same day service, as I was going out of town, and needed my coat cleaned. It was my fault for not inspecting the coat before leaving the shop. Once I got home, I was highly disappointed. It looked like my coat was never cleaned. Will chose another spot next time. read more

Mack's Dry Cleaners - Sleeve of my coat after being cleaned. - Dry Cleaning Near Me - San Francisco, California

Great service! I have had many items cleaned and returned in a timely manner. In addition to my continued normal laundry I have many garments altered as well as custom tailored. If in the city, this is the first place I would take any of laundry/alteration needs. read more

So many cleaners around the city but non of them are great cleaners that can do wonders like Mack's Valet Cleaners. I recently brought in a suit that was bathed wine and a late night, with a little work and correct process of taking out stains from really nice material, Mack's came through and return a suit that looked as good as new. The consistent level of quality and service is incomparable. My clothes have always been returned in the best condition and you couldn't ask for nicer people. Hands down, the best. read more

Located just outside of Union Square is this little hidden gem that kind of looks like an old school diner from the outside.. but it's really a dry cleaners' spot! Dry cleaning service was quick, clean, and professional, while their alteration service turnaround time was exactly as promise. I have not used their pick up service, but it is very reasonably priced considering the gas prices nowadays read more

We've been taking most of our laundry to Mack's for years. The stuff that the good folks at Mack's launders comes back clean and folded, saving me tons of time. I've always kept my work clothes separate and did them myself because I was particular about how they were washed--some hang dry or dry flat, others require dry low heat and other miscellaneous neurotic requirements. I recently had a baby, and was a bit overwhelmed with all of the laundry that I had to do. In addition to washing my clothes, I was also washing all of the baby stuff myself because I wanted to use the fancy, overpriced special baby soap that smells so yummilicious. Unfortunately, the overwhelming sensation got to be too much and I freaked out as only a new mother undergoing hormonal changes can do. My husband mentioned my neurotic tendencies regarding both my clothes and the baby's clothes to the folks at Mack's, and how I couldn't keep up with the laundry which was causing total freak outs. Mack's said provide all directions and special detergents and they'd take care of everything. We did, and I haven't had to do a load of laundry or have a freak out (about laundry that is) since! read more

I am still a continuing costumer here... I've been coming here for over 10 years now. Just thought I'd leave an updated review. I recently brought in a ton of clothes for them to tailor and alter. Hands down the best tailor in town! I brought several pairs of boot leg jeans wanted them to make them skinny leg for me and the fit so well! Also brought in my boyfriends blazer which fit kinda big to get tailored as well. AMAZED! PREFECT! I recommended several of my friends to bring their clothes to be tailored here and they loved it!! read more

I received the following message from Management Bebe C.: "You are living with the NAME PL at Opera Plaza same Apt.# . Do not pay games I fine PL' s Polo Shirt in lost & fine after NINE MONTHS , which is he doesn't fill out an invoice too lace to your own name in a from, after I fine his polo shirt clean it and return it. Still NO HAPPY go to Yelp give MACK'S DRY CLEANERS 1 STAR and Still SAY I over charge you your blouses, HELLO blouses is different than a shirt,don't you know that, I guess not woman wear bras. One more thing MACK'S DRY CLEANERS did not service Opera Plaza since January of 2015. You need to find out who over charge you, I still don't think so because blouses needs HAND IRON shirt are machine press that why blouses cost more, next time IRON YOUR OWN BLOUSE, you can buy a iron about $20.00." I am not only confused by the content but also uncomfortable with the company's aggressively angry response. I would ask that the company please leave me alone. As an update, Opera Plaza thankfully no longer uses this dry cleaner service. read more

I think this placed used to be called "Jack's Valet Cleaners" and when "Mack" (probably not his name) bought it he just painted an "M" over the "J" on the sign. Seriously, you can still see the bottom of the J hanging below, they didn't even bother to paint all the way over it. Classy. Granted I brought them roughly one cubic ton of laundry for wash & fold, but one of my shirts came back dirtier than I normally get it. Taking in laundry and having it come back dirty is the exact opposite of the service you are seeking. If it were a gray shirt or some other color that could hide the spots I probably wouldn't even care but it was white. They were cool about re-cleaning it but I had to go ALL the way back down there (distance traveled=approx. 2/3 of one block). Still I feel oddly compelled to give them 3 stars because they are exceptionally friendly and the turnaround is faster than grease lightning, which might have been what got on my shirt now that I think about it. Your clothes will come back with a crispy fold and wrapped up in a nice little brown paper package. Reasonably priced. Warning: If your compulsive/Virgo tendencies cause you to get uneasy around huge messes, you might just want to stare at the floor when you come inside this place. It looks like a laundry-seeking missile exploded behind the counter. They are (or were at some point) certified by something called the "National Institute of Drycleaners", who I am guessing does not have an extensive on-site inspection program. read more

I've heard a little bit of honesty goes a long way...so truth be told, I go here because I love their mascot, Romeo. And...I am super picky about my dry cleaners because I don't have a million bucks, so when I do have something I have dry cleaned, it means that I really like it and plan to wear it for years to come. My stuff always comes back looking and feeling clean and pressed. It never smells of some crazy chemicals - which is much appreciated due to my chemical and perfume sensitivities. When I have special requests re: how much starch to use (medium for button-downs) I get exactly what I ask for. I make sure to point out the place where I dropped BBQ sauce or coffee to make sure they try to get the stain out. They will make note of your requests and follow them like instructions. They were really amazing about dry cleaning my vintage (decade-old) Burberry hats (inside and out) and scarves without making the pom poms shrink or look less puffy. If you have clothes that have holes in them but you didn't know, they are super nice about calling you first to make sure you want that item cleaned. Great, welcoming, nice, truly competent staff in a nearby neighborhood dry cleaners that opens early and closes late at 7 - 7:30 pm. read more

I love Mack's! They have such great customer service! They take pride in there work and it really shows. I have brought in many items that had bad stains on them and they were able to get them out. They also do a great job cleaning comforters/ duvet covers. Also great prices! I highly recommend Mack's!! read more

I used them just once to dry clean a winter coat and a vintage jacket. I should have known something wasn't right when I went to pick my items up and there seemed to be an issue retrieving my things. When I got my coat back home, it did not smell clean at all. Unfortunately, weeks too late I realized they had also completely ruined my vintage piece. I have cleaned this jacket multiple times at other places with no issue. I had to throw out the jacket after trying to take it to my new cleaners because there was no way to salvage it. read more

I had to drop off my entire closet after a VERY bad mold outbreak from My old apartment. They cleaned everything up good as new and even included a little alteration free of charge! The service was gracious and i'm happy to have my clothes back untarnished. read more

Used to love them, but as another customer mentioned, they don't answer their phone. Now it says it's disconnected. Have they closed? Quit doing delivery? Anyone? Anyone? read more

Came here for the first time a couple of days ago to get my suit dry cleaned for work. The person who helped me was very friendly. As I currently only have 1 suit, they were very accommodating and was able to get it back a couple of days. Even called me to let me know it was ready ahead of schedule. Will definitely return! read more

I have been coming here for literally decades. Beyond good, they are outstanding. Great prices, fast service, clean clothes. In the hundreds (thousands?) of business moments that we have had if they have ever made a mistake -- once maybe? -- they fixed it beyond reproach. What more do you want? In particular, Joanne is one of the most intelligent, hardworking, and ethical people I have ever encountered in business. read more

I just picked up a pair of pants and my wife's two dresses and they did an amazing job. Very affordable and provided them back quickly. Highly recommend. read more

This review is for alterations service only - I have not tried their cleaning service. The lady at the counter was pleasant & efficient, but does not understand how a man's suit should fit. I came in for minor alterations to an off-the-rack jacket. One item needing alteration was the sleeve length, which was long enough to entirely cover the cuffs of my shirt. The staff lady insisted this was the *correct* length. When I told her I disagreed with that assessment, she seemed uninterested in performing the alteration as I requested. Therefore I took my business elsewhere. read more