The outside of MacKenzie's Highland Inn looks smart, eye catching and inviting. Unfortunately, we'd booked three nights here. We walked in, expecting good things having seen the outside, and were greeted with a demand for the cost of the stay upfront, which amounted to £200. There was no receipt provided. There was no offer to show us the rooms first, and it was a rather unfriendly and intimidating start.
We did not get shown to our room, just pointed in the general direction and handed a key.
Over the duration of our stay, we found the following issues:
Staff unfriendly, rude, not welcoming, and unpleasant in general.
Heating was adjustable in the rooms, but the rest of the hotel was freezing, particularly in the mornings.
Room door had had its lock broken at some point, and was badly repaired.
Dull, dismal lightning, poor standard of decoration, lighting in wrong place.
Carpet filthy, particularly around skirting boards.
Toilet seat not fitted properly, wall badly scraped behind toilet.
Black shower curtain
No lock on bathroom door
Towel rails/holders bent, broken or hanging crooked.
Shower drain discoloured, dirty.
Light fixture and shower fan grill covered in dust
Mirror not hung properly on top of dresser
Pictures in the room are horrible
Wardrobe doors don't shut properly
Wifi doesn't work in rooms, despite being told they have a new router. Wifi works fine in the bar.
No semi skimmed milk in restaurant or rooms
Full Scottish Clan Breakfast inedible (greasy, overly salty, rubbery egg) but porridge and stuffed croissant excellent
Do it yourself toast, but the toaster doesn't work properly
Breakfast tables not laid, not obvious where to sit
Doors constantly banging with no consideration that sound carries.
Prices of drink - expensive
Really, the only good things about this place were the porridge and the stuffed croissant, which we chose to have on our last morning there. Wish we'd had that every day! Our rooms were tidied the three days we were there (despite it being the weekend), with fresh towels being provided. Felt sorry for the waitress/cleaner/general dogsbody, who seemed to do everything with no help.
I also wish we hadn't come to this hotel (haha) in the first place. Gordon Ramsay would have a field day in here! read more