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    Mackage

    5.0 (1 review)
    Open 10:00 am - 9:00 pm

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    7 years ago

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    Suitablee

    Suitablee

    4.7(15 reviews)
    1.5 kmVille-Marie
    $$

    From start to finish the Suitablee experience was a pleasure. I found exactly what I wanted for my…read morewedding tuxedo (Classy Black Wool with Velvet Lapel). I was helped along every step of the way with quick, informative responses. Their team made me feel confident in my decision to purchase a tuxedo from a company I had just heard of. Even when a problem arose, (my pants were too tight along the calves) Suitablee corrected the problem in more than enough time with no charge. The quality is great and the fit is right on. If you're debating wether you can trust an online company with such an important outfit, I would definitely recommend that you do. Just give yourself enough time in case corrections are needed.

    I recently visited this custom suit store at the Brossard location to purchase a suit for my…read morefiancé for our wedding, and unfortunately, it was a highly disappointing experience from start to finish. Initially, the process seemed promising. Felix, the stylist took measurements and even performed a 3D scan, assuring us of a perfect fit. We also relied on a specific suit on display (the mannequin at the back of the store) to guide our choices, especially for the lapel style. We pointed out this suit explicitly and emphasized our preference for that exact lapel. After finalizing our choices, we paid the full amount of almost 1,500$. When the suit arrived six weeks later, we were shocked to find that the lapel was noticeably different from what we had chosen. The stylist explained that the AI system had adjusted the lapel size for my fiancé's tall and broad build. While this was frustrating, it paled in comparison to the other issues: the suit was extremely tight, had visible tension lines, restrictive bicep areas, and poor stitching quality. However, Felix was convinced that the suit fitted my fiance perfectly. It was after expressing our concerns that he then decided to send it for alterations. We returned the suit for alterations, but two weeks later, the problems persisted. This time a very kind woman, Ketsia, helped us. However, we found creases around the shoulders and a very visible expanded bicep area, where the suit was made larger. The suit still didn't fit well or look clean. When we questioned the lapel issue again, the stylist showed us our purchase profile, which had the wrong lapel checked off. The one we wanted was above the one that was checked off. This was then escalated to the manager, Eve, who called me to discuss the situation. Following this call, the stylist (Felix) called me to "clear his name". Felix denied making any mistakes and accused us of the error and was upset that we questioned his integrity. He then cited terms and conditions (which we were never shown) stating the suit was non-refundable. Finally, the conclusion that was given to us is that they would press the creases and they would remake the vest for an additional 400$ on top of the 1,500$ we had already paid. Today, when we went to pick up the suit, Eve (the manager), claimed to have reviewed the camera footage and the receipt, concluding that the mistake was our fault. I repeatedly asked if the footage showed Felix presenting us with the four lapel options and us pointing to the one we supposedly chose. She then retracted her statement about the cameras and said her decision was based solely on the receipt (which had the wrong lapel listed because Felix likely selected the incorrect one). She refused to refund our money or remake the vest. She also insisted that her stylist, Felix, wouldn't make such a mistake, implying he is infallible. When I requested to escalate the matter to the owners, Eve refused, claiming the owners were on vacation and that the decision had already been made with their involvement. When I insisted on speaking with the owners, Eve declined and asserted that her decision as the manager was final. Despite their high talk about integrity, Eve blatantly lied, claiming the owner was out of town on vacation. However, their Instagram story clearly showed one of the owners in the store, assisting a customer. I contacted several competitors and explained the issues we faced. They were all shocked by the lack of empathy shown by this company. They assured me that in a situation like this, they would have gone above and beyond for their customers, especially for a wedding suit. This entire experience has been incredibly stressful and disappointing. The lack of accountability, poor craftsmanship, and additional financial demands are unacceptable. I strongly advise against using this store for any custom suit needs. Save your time, money, and frustration by going elsewhere.

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    Mackage - menscloth - Updated May 2026

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