Dr. Kile and her staff always make your visit to Urbana Dental Smiles a pleasant experience. You…read moreare treated with kindness and respect starting with the wonderful and professional reception staff. Making appointments and communicating your needs is a seamless and easy process. The office is efficiently managed, bright, clean and inviting. You feel cared for and listened to as soon as you are greeted when you walk in the door. I feel secure knowing that the doctors and hygienists are well trained and make every effort to stay current on what is happening in the world of dentistry. Dr. Kile is constantly attending workshops and trainings to accrue new certifications that help her keep as many services as possible in house so she can help her patients. Dr. Kile is kind, caring, patient and really makes you feel like your concerns are being heard. She and her staff make every effort to ensure your experience at Urbana Dental Smiles is a pleasant one! If you are looking for a fantastic dentist, look no further - you won't be disappointed!

Every part of this office is comforting from the staff to the beautiful decor. I felt welcomed from…read morethe moment I walked in the door. They even offer a Wellness Plan for patients who don't have insurance. We are lucky to have this office in our area, their work is top notch!

Really good experience with the dentist and staff member. Easy to schedule appointments and…read moreflexible payment options for those services that your insurance may not cove.

Office manager very rude Went into the office over a week…read moreago asked her to run my New insurance She rudely told me we've already discussed this So I repeated I changed my insurance Today I called because my insurance company listed them as a provider I asked to speak to manager She stated she was So I explained what happened she said I was GOING to try to run it on Friday IF I have time I hung up Calling my insurance company for a list of more providers Sad I can't drive a mile from my house for service But because of rudeness and care for client I have to drive 15 miles away

They are the best! I always feel comfortable and at peace when I am there. I have no dental fear…read morewhen I am there, they go above and beyond to make your experience the best it can be and know your in great hands. I have always had fear of the dentist but they changed all of that for the better and my dental health has never been better. I highly recommend them

From the owner: At Champaign Dental Group in Urbana, Ohio, we take your patient experience seriously. From easy…read morescheduling to personalized treatment plans, you'll have us by your side every step of the way. Dr. Joe Lima, Dr. Zwick, and associates, along with our amazing support staff allow our office to exceed expectations on a daily basis. We treat patients like family and enjoy getting to know people through our work.

I can't say enough great things about this dental office. All of the staff are friendly, extremely…read morehelpful, and never make me feel uncomfortable whatsoever. I was so nervous to have to get a new dentist after my dentist retired. I tried two other places in town and they were the worst experiences I've ever had. I really didn't know what to expect when I came to this office but my son-in-law recommended this place, and I'm so grateful that he did! They truly understand, are kind and helpful and they have up to date equipment that makes everything quick, efficient and as pain free as possible. If you have a fear of the dentist, or just have not felt comfortable with where you've been going, I'd recommend this place a thousand times over.

Had a dental cleaning and checkup. I had a crown pop off from a nut earlier this week. They were…read moreable to re-cement it during my visit, no problems. Love the new office, but I may be a bit biased as I helped design it!

Dr. Botti quickly returned my call on Thanksgiving for my crown that had come off. She met me the…read morenext morning, on her day off, and re-attached it. I've been going to that practice since I was 5 and will remain a customer for life. Chris

We still go to Smiles at the exchange. We like the whole staff. Both dentists are very nice and…read moreprofessional. Would highly recommend them if your looking for new dentist.

Going to the dentist is usually a huge pain, especially when you have military dental insurance…read more After nearly 10 years moving all around the country I have seen my fair share of dentists. I found Dr. Gioiello on my dental insurance site and then looked him up on Yelp. I would like to thank those who Yelped before me, because this guy and his staff are GREAT!! I felt very well taken care of. He and his hygienist were kind and listened to me. The first thing he said to me was "Tell me about your teeth". He is a caring dentist. I would highly recommend him and his staff.

I recently moved to this area and in need of a dental office for the family. I called today in…read morehopes of scheduling a new patient appointment. I asked the receptionist if they are accepting new patients and she said NO. She did offer to take my information down and call when they do accept patients, of course I did not provide it. I worked for 17 years in a dental office and worked with many other offices referring patients and I have NEVER heard an office say they are not accepting new patients. I was very disappointed. Hopefully their current patients live for ever as they do not accept new patients.

Great customer service. Always willing to work on helping you with your bill and Dr. Holland and…read morehis staff does an incredible job.

Dr. Holland is amazing! But, I also can't say enough about Amber!!! Simply the BEST!!!! They always…read moremake you feel like they genuinely care about you!

This place is great and Erica my nurse was awesome! She made me feel so comfortable and will…read morerecommend to all my friends. She really made the experience for me so much better than others at other places.

To All: Before I submit this I feel I need to address a…read morecouple of things. 1. When scheduling for a procedure for a special needs person or for anyone else, there should be a timeline given, approximately a time to the caregiver or family so they can judge accordingly for the day for appointments. Please don't just assume that we know the times, schedules of procedures,... Also, when I requested to go back to speak with my client after 11/2 hours later about our upcoming appointment, I was refused. Then right after my request a Haitian man with another man was permitted To go back, claiming he was his interpreter. This experience was a double standard which I strongly disagree with! I work with special needs adults and today my client had an appointment for a filling and a repair for a cracked front tooth. # 1 complaint- We were not informed of the time that it would take. #2 complaint- Then after sitting for 1 1/2 hours I asked how much longer it would take because of an appointment coming up soon and they said, possibly 1 more hour. #3 complaint- When I finally spoke with the dental assistant ( I assuming) I asked how much longer it would take because we had another appointment in 30 minutes, she said, they weren't informed of another appointment coming up and my answer was, I didn't know I needed to inform this. #4- complaint- This was at 11:30 @ Lunchtime... We were not informed up front of not being able to eat for 2 hours after the procedure until after you were finished. We can all learn from this experience. There should be exceptions with certain circumstances such as special needs and Haitians. I'm very disappointed with your customer service team.

My first visit and I was extremely pleased. Definitely a state of the art facility! Pleasant from…read morethe moment that I walked in. Hygienist Rob did an awesome job and explained everything very well. I saw a new, very young dentist. She is a springfield native that I was very impressed with. This has definitely become my new dentist office!! Highly recommend!!

The only place who does permanent teeth. But I don't like how they add on extra costs after work…read morehas been done. That still upsets me. They had an excuse all three times I had work done. They convinced me that buying their insurance would make future work done less expensive. That was a lie. They will always charge extra after the work is done.

My daughter started coming here when she was around 2, after she chipped a tooth. They are…read moreabsolutely fantastic! When she was littler, she sat on my lap with her head on the lap of the assistant for the cleaning. Now she's a big four year old (well, actually a small in stature four year old, but still a Big Girl), so she gets to sit in the chair and watches cartoons above her head. Like most kids, she's nervous about coming but even when she cries in the appointment, the staff goes above and beyond to make sure it ends on a good note. Case in point - today's misadventures in dental cleaning. Rod was our dental assistant, and he was amazing! He had a fun welcoming demeanor, and constantly talked to my kiddo, asking her questions and trying to keep her relaxed. He even sang "Let it Go" for her. It was her best dental prophy ever...until... when she was done having the top arcade cleaned, he went to rinse her and she somehow gagged on the water, which caused her to vomit (Hines staff, I promise we didn't infect you - she's been absolutely fine since). Rod, angel that he is, cleaned her up (with my assistance, don't worry) without missing a beat, and with a smile on his face (or so I assume - I mean he was masked, but was joking about the "Let it Go" incident, so...) And then once she calmed down, he got her to let him brush the bottom arcade with her new toothbrush! Miracles, I tell you. Dr. Vollmar was also wonderful, and gently "counted" my girl's teeth and then flossed. That's right - these folks are so good at what they do, that your kid can be totally traumatized halfway through (no fault of the staff - gagging just sometimes catches you off guard), and they still can get your kid to leave with a smile AFTER finishing the cleaning. Thanks a million! H is so proud of her "perfect" teeth.

This is the most disempowering pediatric dental office I've ever experienced…read more Their policies should be reviewed for Medicaid fraud. They pressured us into agreeing to treatments on healthy teeth that had received no X-rays. Their approach as stated by their surgery coordinator is 'all or nothing'--either agree to their full surgical treatment plan that can include additional work not identified prior to surgery, or else they won't see you. You basically sign your rights away before surgery and your kid can come out with all capped teeth without you agreeing.