I have a partial plate that needs adjusting. I have a second plate with a retaining wire that rubs…read moreagainst the thin part of gum surrounding the root of a neighboring tooth. In the past, the wire has rubbed the gum raw and bloody, so I can't wear it more than an hour or so without pain. I cancelled an appointment today because someone from the office said the doctor wouldn't try to adjust the older plate; she would only see me with the newer plate. I'm not sure if the doctor doesn't like male patients, doesn't like senior citizens, or just doesn't like me. She has never once called me by name, didn't bother to introduce herself on my first visit, often speaks dismissively to me, and inspires little confidence in me that she cares about my discomfort. I wasn't surprised, then, by the phone call. At 76, I'm no stranger to being treated as someone foolish and unintelligent. However, even if I am completely wrong, I'm still stuck with a partial plate that doesn't fit correctly and one that causes sharp pain.

Cleaning, check-up care & quality were excellent. When it got to the checkout experience, I…read moreencountered rudeness that I never have before. Not everyone understands the technology of your appt reminders.

I have been going to preferred family dental for so long. I can't remember when I started. They're…read moregreat people and I've been happy with everything they have ever done. Kristin has got to be the best dental hygienist in the world!

I would not go to this dentist. I went there in pain..they took x-rays and told me I needed a root…read morecanal in one tooth and possibly 2. I never had much problems with my teeth so I got a second opinion and was told there was nothing wrong with those 2 teeth at all. I had an infection in my gums that was causing the pain and I was put on an antibiotic to take care of the problem.

I have been going to Taylorsville Family Dental for yesrs and Dr Bryan and Dr White are…read moreoutstanding. I just had major dental surgery (4 hours) and Dr Bryan made me feel so comfortable and would constantly check to ensure I was doing ok. I felt absolutely no pain during the procedure or after. I appreciated the fact he took the time to call and check on me that night.

Office is so clean and peaceful, the dentist there are amazing listen to their patients well and do…read morethe job fast and correctly.

My first visit and I was extremely pleased. Definitely a state of the art facility! Pleasant from…read morethe moment that I walked in. Hygienist Rob did an awesome job and explained everything very well. I saw a new, very young dentist. She is a springfield native that I was very impressed with. This has definitely become my new dentist office!! Highly recommend!!

The only place who does permanent teeth. But I don't like how they add on extra costs after work…read morehas been done. That still upsets me. They had an excuse all three times I had work done. They convinced me that buying their insurance would make future work done less expensive. That was a lie. They will always charge extra after the work is done.

Super personable and gentle. I really hate going to the dentist, but this visit was a breeze.read more

I moved to Atlanta 2 years ago and STILL come back home to visit Dr. John. I could easily find a…read moredentist here but I travel back home to Ohio frequently & just love him and his staff. Everyone is so nice and he is super friendly and very gentle. I used to be the kind of patient that would shake in the chair because I was so nervous, but that changed when I started going to Dr. John. If you're looking for a fantastic dentist in the Springfield area, I HIGHLY recommend he and his staff.

Outstanding care and customer service!! I wholeheartedly recommend this office. The staff is…read moreincredibly professional, caring, and very courteous. They go the extra mile for customers! The Dentist is amazing! I am glad I came here. PG

I've been coming for several months and it's always one thing after another. I initially chose here…read morebecause everyone was welcoming, friendly, and even helped me through a medical situation that occurred during one of my appointments. Staff has changed and now nothing goes as planned. The first couple of reschedules were due to equipment being inoperable (understandable, and uncontrollable) however, since then there has been 4 different occasions where either our appointments were "not on the schedule" or the office failed to called us to reschedule due to people being out/sick. We've showed patience and grace but how many times will these things happen before things are changed?

My first experience was with 'Dr. Bob'. He doesn't listen to his patient and, he hard sells…read moreimplants. I got the distinct impression that that particular service is how ABC makes their money. I made an appointment with the other dentist, Dr. Brent. I asked for a bridge, and that is what he started for me. My insurance was billed the max it would pay, $1,500 in May, and so was I. The bill for the temporary, and permanent bridge, was completely paid in full, in advance. Dr. Bob hijacked the last appointment I had made, with Dr. Brent, (the temporary he made broke, once , and I pulled it off the second time, because I got an infection, I was anxiously awaiting the permanent) Bob told me they were not going to make the permanent one, because 'in his opinion,' it would not be satisfactory. He was back to his snakeoil fix all, implants. When he realized that I had no money for implants, he decided I needed the second most trumatic procedure done ... dentures. (Keep in mind, the permanent bridge I had already planned for, wanted, AND HAD ALREADY PAID FOR 7 MONTHS EARLIER by my insurance company, and my co-pay of $1,492.00 out of pocket; and he REFUSED TO DO IT! (Is he c ethically, and morally allowed to do that? He said the money the insurance and I had both paid, already for the bridge, could easily just be 'reallocated' for another procedure, the dentures. Hmmnn... I was so upset that he refused to give me what I had wanted, that I explained I needed time to adjust. to the idea of ALL MY TEETH being pulled. This doubt of his prfessional opinion aggravated him.. He told me I needed a root canal anyway, because of the infection. He also said he wouldn't /couldnt do anything for me that day, to put me out of pain or treat me for the infection, both he and his book keeper said it would be illegal for him to work on me at all, since I now had Caresource, and no longer had the unsurance he had ALREADY CHARGED,, for work HE HAD NOT DONE! As a side note, I have to explain how embarrassed by my teeth, I have grinded then down so far, and c were actually missing the ones I needed the to bridge to replace. This has been a goal of mine to get then fixed for years. I was SO happy thatI had both decent insurance, and the hefty co-pay. I would finally stop being self-conscious on how I was speaking, or talking. Because I had no choice, he already had the money, I decided to get the dentures in December, and just put the nightmare of my teeth behind me. When I called to make the appointment, and this is when his office manager told me he couldn't work on me at all, as it would be illegal, because I had Caresource. I reminded her that nothing had anything to do with Caresource, was already paid for! She said it didn't matter, he couldn't do it if I had Caresource. Then I was upset, and reminded her no one had thought it was illegal to get paid for work he hadn't done. She said she would ask him if he would do it then, he amazingly enough, said he would. My appointment was in December. When we were solidifying this, his bookeeper said it was only for upper denture, (Why should have I been surprised?) and I said l thought it was both; then said I would just talk to him about it. I was called the next week and told he didn't want me as a patient anymore! I was flabberghasted. I almost cried. When I asked why, she said she didn't know, but I begged her to find out why, what had I done? She said she wrote him a note in between appointments, and that he just that he didn't want me as anymore. Once again, I was on the verge of crying. All I wanted was for my teeth to be fixed, and I had paid him to do that. When I asked about the money, she said.he would give the insurance money back to them , and give me $792 of the $1,492 and he was keeping mine for lab costs! Doesn't insurance pay lab costs too? I have NOTHING to show from my 7 months of dentrisry other than an infectipn. They wouldn't even repair the temporary , that broke. Just patch it and glue it back vin! I would take this review down which could obviously lose new patients who decide to bypass this nightmare, and will always be suspicious when he 'suggest' implants, also when he wants to be paid 'upfront'.. I don't want to be unfair, I want the dentures. I am fine with those, since they seemed the best for him. I will also be filing wirh The BBB unless my teeth are fixed, which I think is fair.

I am very pleased with my experience at this dental office. I live in California and needed to come…read morein and get a tooth checked out. They got me in quickly and everyone was very kind and welcoming. Dr. Bob took his time with me and explained everything. He answered all of my questions thoroughly. He was very knowledgeable and talked about my gums and bone health as well. I really appreciated that because with my experiences in other offices dentists don't always mention about the foundation for your teeth. I have family in the dental field and being familiar with them I think that Dr. Bob is very well rounded and his caliber of work is excellent. Thank you Dr. Bob and your staff.

I have real anxiety about visiting the dentist, even for routine exams. Dr. Maistros and his staff…read morehave consistently calmed my fears while treating me with respect and dignity. I hope I never have to find another dentist!

We've been with Dr. Mike for nearly 30 years. He does a great job and is very professional…read more Hygienists are friendly and thorough. Front office staff have always been friendly; greet you when you come in and very efficient.