In all honesty, my visit to MacDowell's Brew Kitchen had to have been one of the WORST experiences I had at a restaurant ever.
I went with my boyfriend on a Thursday evening. We went with a voucher from LivingSocial for one appetizer, two entrees, and two drinks. We purposely went on Thursday to avoid weekend nights that may be busier.
We had bought the voucher because we had heard great reviews from friends and were very interested in their beer selection. Unfortunately, their beer selection is pretty much all they have to offer.
As first timers to MacDowell's we were a little wearier when we first arrived because there was no sign actually saying the name of the restaurant. We finally saw a small chalkboard facing the wrong direction that had the name written on it, so we proceeded to enter.
When we entered we were even more worried, as the restaurant was seat yourself. There was some live music even happening on their outdoor patio, so we tried to find seating outside but were unsuccessful. We decided to sit inside and were the only ones doing so.
After we sat down, it took over ten minutes for anyone to speak to us. And when they did, it was to tell us someone would be with us... eventually. That came at least another ten minutes later. So we had already been in the restaurant for twenty minutes before we even ordered or got anything to drink.
When we asked the waitress about the voucher, she was very impatient and just told us to order. She rudely responded to questions we had about the menu and voucher. While I understood that they may have been busier than normal, I was very disappointed in this behavior.
My boyfriend and I ordered two beers, mozzarella sticks, fish and chips, and the sweet chili chicken wrap (which I cannot even find on their online menu..) The mozzarella sticks were basically what you could buy in the freezer section of a grocery store. The fish and chips were okay. My boyfriend is Scottish, so his expectations were higher than mine. He was very disappointed, but ate them. I thought they were reasonable. My wrap was terrible. The chicken was a dried chicken strip and there was basically no sweet chili sauce. It would have been 100 times better if they had actually mixed the chicken strip in the sauce (like with wings). In fact it was so bad, I could not even finish eating it.
To make matters worse, we did not realize that the drinks that were included were only NON-ALCOHOLIC ones, so we had to pay additionally for our beers. This would not have been an issue if it had been communicated. We also never received any non-alcoholic drinks, not even water. For a dinner that took over two hours, this would have been appreciated. We hardly ever saw our waitress or anyone else that worked there, so we could not even ask.
As the dinner went on, more people came inside to eat. It seemed like the wait staff seemed to pay more attention to regulars. One large group came in and got their food faster than we had, but another couple who came in and sat next to us eventually left after waiting for 15 minutes without being acknowledged at all.
MacDowell's beer selection is vast. Although most of it is in bottles or cans. There outdoor seating is pretty cool, so if you just want to chill and drink a beer MacDowell's might be acceptable. I would absolutely NOT recommend coming here to eat. The service was terrible, the food was terrible, and I came home smelling like fried food. read more