My 1963 Cadillac needed a full transmission rebuild and I called all over CT and nobody would touch…read moreit, I was told anyone that knew how to work on that old fluid drive transmission was either dead or retired. I asked around at some car shows and was directed towards Smith Brothers in Norwich. I called and spoke to Stacey whom was very friendly and didn't even hesitate when she said sure thing bring it in. The service was very professional and quick I had the car back in a couple of days and they had to order parts! Car drives like a dream and mind you its a first class show car I dont Just leave it anywhere. Smith Brothers will do all my transmission work from here on. Bill Renda Owner Creative Landscapes

Worst customer service experience ever. Have no idea how to fix a modern transmission and they are…read morecompletely disorganized.

A business your dad would recommend. The front end on my 70k mile Subaru was sending vibrations to…read morethe steering wheel over rough spots in the road. The dealer said it needs two A-frames. Took it to Quercia's and they said it needs only one. Rides fine now and I have more $$ in my pocket. Replaced my side mirror at very reasonable price and oil changes without suggestions of extra, questionable needs. These people are 100% and you get just what you paid for.

I have used Quarcia's auto for many many years. The staff is always friendly and courteous…read more John has always been very good at checking prices for parts for my vehicle, he goes above and beyond to make sure you get what you pay for. I very highly recommend Quarcia's auto. They are dependable, professional and they DO NOT try to rip you off. We need more people like John Quarcia!!!!! I only take my vehicle to him, as I can trust him 100%.....

One of the most honest mechanics I've been to. If you have an Audi or Volkswagen this is the place…read moreto go. Experts in these vehicles and half the cost of a dealership. The service manager, Bonnie is friendly and knowledgeable and if you ask for K.C. you won't be disappointed!

Great VW service! Call Bonnie ( survive manager) to find out what they can do for your VW needs.read more

They are the best! Honest, fair prices and good work. They…read morewill tell you what you're going to need ( brakes, tires) etc. no pressure

Sullivan's service Center is amazing! From windshield wipers ,brake replacement, tires or just an…read moreoil change they are the greatest. And their prices are fair and reasonable. As busy as they are they make time to solve your auto problems. I will never go anywhere else. Sarah

I cannot speak highly enough about TMR Automotive. If you want mechanics that care as much about…read morethe customer as they do the cars they repair these are the guys for you. The entire crew are good, honest, decent people. Mike has had years of experience in the trade and I have often seen him studying and learning about the latest motor vehicle technology to stay on top of the game. Mike oversees a team of professionals managed and directed by his brother Brian, Who is himself a master mechanic. If you want great professional car service at a reasonable price at a place that makes you feel like family TMR is the place to go.

Very friendly and informative, Brian kept me up to speed on the status of my repair. They fixed it…read moreas quickly as they could. They did an excellent job and my Chevy Trax runs so smoothly now. I'm very happy.

I have been going to Superior Auto for my vehicle repairs for 20 years. I first went there because…read moreit was convenient, I could drop off the car and then walk to the bus to work. I would come back from my shift and it would be waiting for me. Now I no longer work in the area, but I continue to bring my cars there, even though I'm 45 minutes away. I don't trust anyone else with my cars. The total trust was built when I brought my truck in for corroded gas lines. The owner refused to fix it because the entire underneath was completely rotted out. He could have fixed it and made money off it, but refused because the vehicle wasn't safe. I ended up scrapping the vehicle. Another thing I love about them is if you need an oil change, you don't need an appointment, you can stop in and they will drop everything to take care of walk-ins. I HIGHLY recommend this family run business to everyone! Annette Gordon

We were so blessed to have found Superior Auto! We were on vacation from Iowa and our Honda Odyssey…read morestarted driving rough and the engine and several other lights came on. We were headed to Mystic, so we started calling repair shops in the area. After calling several who said they were too busy to get us in, I talked to Warren at Superior Auto. He was kind enough to squeeze us in at 7, hearing of our predicament. They repaired our vehicle in short order, were very kind and personable, and charged us fairly. We even got to pet the dog and hear some great stories! We are back to our vacation and our vehicle is running great!! Thanks so much for your "Superior" service - it's a very appropriate name!

The car repair industry has a HORRIBLE reputation. (rightfully so IMHO)…read more But every once in a while you find a car repair shop that is run by a honest, solid, reputable group. (In this case it's been in the family) I've driven right by this place lot's of times. Never gave it a 2nd thought. Until.... my current car guy (norwich tire, their awesome!) didn't have the diagnostic equipment to figure out why my Chevy S-10 was ready to stall at every stop. I really trust Bob at Norwich Tire (NT been in the industry, same location for a couple generations) and asked him to recommend someone. With out any hesitation he suggested 2 different local companys. I thought I'd give Charlie & Dougs a try. When I walked in to their place, I was SHOCKED! The place is so clean, well organized, virtually spot-less and the people were friendly, incredibly knowledgeable and right on top of things. It went off like clock work. They called, explained the problem, answered all my questions. No unpleasant surprises... In fact I'm thrilled with the great job they did, how I was treated and just how professional and trust worthy they were. So if you're local or if you just blew into town for a run at the casinos, I had a great experience with these guys. Bottom line, I'm a tuff and vocal consumer & I don't pull any punches and I'll go back to them in a heart beat. Johnny Bogs

I've brought a couple different cars to these guys over the years for a whole range of things from…read morediagnostic issues, tune-ups and bigger repairs. I really like the crew here and they we're honest and fair. They told me things that saved me money when they could have easily ripped me off. They are good at communication and also well versed and skilled at car repair... I highly recommend this shop

Great service and knowledgeable mechanics Brought my car in for emergency repair and they went…read moreabove and beyond to be sure it was fixed and safe to drive quickly.

Stay away from this place!! I went here to get an interlock device installed and when it was done…read morethere were wires falling everywhere. Then within 4 days the interlock completely turned off because it lost power from all the wires being disconnected. I was stuck in the middle of the road and had to pay to get my car towed back to the shop. The shop blamed it on the interlock company saying the devices are old but it's so obviously the way they installed it!! I'll insert a photo of the wires and how dirty they left my brand new car. They couldn't even place a paper mat to keep my mat clean while they installed it? The owner Mark will dodge you if you have any problems. When I went to get the wires fixed, he wouldn't come talk to me for 30 minutes. He gave me his personal cell, and still doesn't answer my questions.

Jonathan has helped me on more than one occasion and its always been a fantastic experience. The…read morework is high quality and the pricing is fair, but the customer service really sets this shop apart from others. I appreciate his flexibility, expertise, and general helpfulness.

I had my truck towed by them, and they damaged my truck and denied all fault, I would not recommend…read morethis company to anybody who cares about their belongings.

My boyfriend and I brought his car in yesterday as he had a dangerously low tire and we wanted to…read moremake sure there wasn't a leak and it was safe to drive as we're not from the area. Ryan got us in quickly and kept the car overnight to recheck in the morning (which was totally fine as we were staying a 5 minute walk away). He checked it over again this morning and said it was good and it's safe to drive but get I checked when we get home. He didn't even charge us! Can't thank him enough for the peace of mind this has given us to safely enjoy the rest of our trip!

Not the fanciest shop in town but I had a good experience. My rear brakes were grinding, they…read morelooked at all four the front ones were fine - no upsell. Had the rear rotors and pads done under an hour. they took my vehicle for a test drive.