These guys are amazing and so good to me and my car. I'm so grateful for everything they do for me and I'm proud to recommend them to anyone

Garage did an engine replacement charged over 16k for work. Received 30,000 mi warranty. 6,000 miles later engine broke eternally. shop replaced the broken part didn't change oil and gave back to me. Engine ticks and adding 2 QTs of oil 3 days. Notified repair shop kept giving me the run around told me wasn't allowed on property and then had Norwich police reach out to me on a Sunday night @ 8pm to inform me to not contact the buisness or go on the property. Service manager Ron J. did not follow through with his warranty obligation. Truck ticks like a model A and is going through 2-3 QTs of oil every 3 days.. terrible shop terrible business practices. Basically Robbed by Rob rude disrespectful unprofessional. Had to have the Norwich PD contact me and tell me to not contact garage of go to property.. clearly they couldn't handle the job. And definitely not a one vehicle stop.. i would not recommend this garage to anyone crooks.. read more

We brought 4 scooters from Macara's at regular price. 3 out of 4 of the scooters broke down within weeks barely driven. We tried to take them back and they told us they can't take them back. They were under 1000 miles which is the so called first time tune up stage. Instead we were quoted $100 an hour. read more

Where to begin... Last Tuesday my step mother brought in my Mazda to this place for a breathalyzer machine to be installed for her as she was gonna be using my car. The initial appointment was nice and sweet which seemed to go well but boy was I wrong. My stepmom no sooner left the shop after install to bring the car to Empire Tire in Plainfield. While awaiting her turn to put tires on the car they went out to move car into shop and it was dead. My stepmother immediately reached out to Macara and was given to Shay (horrible service writer) which they sent out a technician (Harold) to check the vehicle. Upon initial inspection the car wasn't starting still and my stepmother reached out to me to possibly have it towed back to Macara if this problem couldn't be fixed while sitting dead at the tire shop. Harold was asked initially over the phone by me if he had taken the machine out and tried to start the car...he told me yes he did that already but it looks like it's my alternator as the car isn't getting spark. I was puzzled as this was so bogus. I ended up hanging up with my stepmother and was heading north to start setting up a tow to get the car back to the shop for them. I called about 20 minutes later asking what was going on??? My stepmom said he finally did take machine out and presto the car started right up. Hmmmm I was like I thought he did that already...my stepmom said he didn't do that till after you asked him to not before hand. I said oh he lied...she said he sure did. After a little bit Harold reinstalled the unit and it finally was working. It worked for another couple errands but then again the car was dead again. Next day we call up Macara's again and speak to Shay about the problems the car is STILL having and that now it's stuck at my stepmothers house in Plainfield. Shay sends out the technician again. The technician arrived to my stepmothers house and can be seen playing with the vehicle for about 18 minutes before it's started. You then can see him taking video of it working. Shay reaches out to my Stepmother and tells her it started up on first start which wasn't true but either way she was relieved as it was finally working. Later on that afternoon my stepmother reached out to Shay asking can she just have the unit replaced? Shay said she wasn't authorized to do that on her own and she would reach out to LifeSaver asking if that could happen. I expressed to my stepmother to just call LifeSaver directly and get them aware of the problems she was having. So My stepmother called LifeSaver directly and asked if they could contact Macara and authorize the replacement? Lifesaver explained Macara doesn't need authorization for replacement if the equipment is faulty. They should just be replacing it. They did call Macara and authorized the replacement but Shay is now claiming she didn't speak to anyone. Later on I brought my stepmother home from work that afternoon and yes it finally was working like it was supposed to but that too was short lived as it went two days no problem then presto it's dead on Friday night. Of course we had to schedule rides for my stepmother to work and wait till Monday morning to speak with someone at Macara's that yet again isn't taking any real responsibility of the faulty equipment they installed. I finally had it and did a three way call with Shay and My Stepmother asking why can't this machine just be changed out? Shay stood ground that they didn't have authorization and that we needed to speak to Lifesaver. After a few rounds of back and forth nonsense and me getting beyond frustrated we get a nasty Shay claiming they won't work on the car and take it somewhere else. I'm not gonna lie I was getting beyond frustrated with Shay and her back peddling try to say our video of it not working was a lie or that it's not there problem etc. Conversation got to be too much and then Shay says they aren't fixing it and don't come back. No problem as reviews are everything hence why I am on here telling people BEWARE! Can't understand why a company that claims they don't have to repair the issue but takes money for installing faulty equipment. Why don't you take the extra mile and call the company and tell them your customer or even that your mutual customer is having these issues and can you get an authorization for a new unit to be installed? I mean it's not difficult to be a great customer service agent instead of a jerk not doing anything but taking peoples money. This whole situation is a cluster mess and continues to cost us money while this shop steals your money and doesn't stand behind any product they install. Horrible customer service and frankly being frustrated with what terrible service they give I'm surprised I wasn't more unprofessional like Shay was to my stepmother insinuating she was lying when we have video proof. Beware is all I can say. read more

We ran into an issue hooking up the lights of l a uhaul trailer to our Toyota Highlander. There was an issue with the 4 pin connector on the vehicle which needed to be replaced. We were unsuccessful at finding a place that could provide the service we needed for the vehicle until it was suggested we try Macara. Matt at Macara was more than happy to help us right away and resolve our issue to get us back on the road. Would highly recommend Macara for automotive service! read more

Brought my car in today .. It was in and out.. Great customer service and the place was very clean!! Talked w mechanic and he also had great customer service skills! I would bring my car here again if any car problems arise... Thank you!! read more

Had the rhino liner installed at this company through my Ford dealer. Had over spray on the rear quarter panel, tail gate latches were not lined up properly and a big gouge on the rear bumper. I could fix everything myself except the bumper but should not have to. Should of received the vehicle back in the same condition it was in when dropped off. Rhino liner was good but seems they rushed and caused the other problems. read more

Always top notch service each and every time I bring my card in for service. Thank you.

Tinted my windows on my car. Every window tint has scratches. Several spots on the car was damage from Macara. The is two weeks old. They damaged the side mirror, window weather strip inside an outside, rear door is miss aligned., and scratched the car. Repairs need to be made. read more

I have used them for many services. Remote starter, back rack on my truck, oil changes, you name it. Very professional and great prices!

Pulled a bait and switch on me, gave me a price for a radiator job and when the job was done they told me they made a mistake on the price and had to pay another $100 out of pocket. Outside of vehicle was a mess and could see where the mechanic spilled something on the front of the vehicle and under the hood and left greasy fingerprints all over the place. For $600 to have radiator replaced on a jeep, was overpriced and left a messed. Mechanic also damaged vehicle by breaking radiator cowl and did something to the hood, so now it doesn't close right, STAY AWAY!! Service was attitude filled when I picked it up. read more