1. Mac Gregor Security Systems

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Orlando, FL

Mac Gregor Security Systems

1.0 (1 review)
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7 years ago

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David T.

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AVR Tech Solutions

AVR Tech Solutions

(6 reviews)

I couldn't be happier with the service I received from this security camera installation company!…read moreFrom start to finish, the entire experience was outstanding. The team was professional, knowledgeable, punctual, and incredibly easy to work with. They took the time to understand exactly what I needed, helped me choose the best camera locations, and completed the installation with excellent attention to detail. The workmanship was clean and professional, and everything was set up perfectly. They also took the time to explain how to use the system and made sure I was completely comfortable with everything before they left. I now have much greater peace of mind knowing my property is properly protected. It's clear that this company takes pride in their work and genuinely cares about customer satisfaction. If you're looking for a reliable, honest, punctual, professional, and highly skilled security camera installation company, I would highly recommend them without hesitation. Absolutely top-notch service from beginning to end! I would definitely use them again. To add, I had a small hiccup with one of the cameras bugging and not showing up on my NVR. This of course wasn't their fault. Even though I provided the cameras and the wires, they still showed up after hours and helped me free of charge! Thank you David and Ramon! I wish you much success in your business and in the future I will call and recommend them when I need work done!

I'll start by saying that I missed their initial correspondence, and I take responsibility for…read morethat. What I did not expect was the extremely rude and dismissive response I received afterward. There was no attempt at understanding or professionalism; just a very off-putting, condescending tone that immediately made me uncomfortable moving forward. Customer service is part of the service, and based on this interaction alone, I decided I no longer wanted them in my home. Mistakes happen. How a business responds to them matters, and unfortunately, this experience showed a complete lack of courtesy and customer care.

Vivint

Vivint

(52 reviews)

East Orlando

We purchased this system at Best Buy in February 2018. On February 28th, a very professional tech…read moreshowed up at 9:30am and after a very long day our home system was installed and ready to go. The tech was professional and very thorough. A month later, our systems signal is getting weaker so I called in and they told me they were sending a bridge and if I continue to experience issues to call back. System rebooted. I called in a few hours later on the same day, because the system was very weak and I couldn't speak using the doorbell speaker. System rebooted. I was told they were going to send a technician with the bridge. An appointment was set for a Tuesday, March 27 which I had to take time off from work to be able to available and the tech didn't show. No call, nothing. I call in and I was told it was a scheduling department issue and they will call me the following day. The following day, no call. I called in two days later to find out what happened and I was told the tech cancelled the appointment and they are sorry. The the customer service rep tried to help and with the help of the scheduling department, they set up another appointment for today, Saturday April 14th. Once again I take time off and guess what?? No one showed up!! I confirmed the appt via email. This is the second time, a tech hasn't shown up or called. No communication from Vivint. Why do I even have this system?? I pay for a system they can't get their things in order!!! After getting an earful from me, because I am extremely disappointed and upset with the lack of service, another appointment was set. We shall see if Vivint will show. A very upset customer.

These solicitors ambush you & don't give you all of the information. They talk you into getting…read moreservice & paying thousands of dollars for a system. So you pay the monthly fee & just as much monthly to pay off the equipment. They stick you in a 5 year contract until you pay off the equipment. Luckily they give you 3 days to cancel, which I did. Now I'm just waiting for them to pick up their equipment. They had a tech come the same night we signed up & they did a partial installation. Let's see how long it takes them to come get their equipment now since I have another company coming to install a system that cost me less than $1000 & monthly service is half as much!

Mac Gregor Security Systems - securitysystems - Updated October 2026

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