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    MAC Cosmetics

    1.9 (12 reviews)
    Closed 11:00 am - 9:00 pm

    Services - MAC Cosmetics

    Makeovers

    Makeup application

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    Luxx Beauty Lounge

    1.0(2 reviews)
    0.0 mi

    Sold my wife $350 in cosmetics that caused a severe skin reaction on her face and will not give a…read morerefund, even on UNOPENED products. This is a SCAM company.

    These are the kind of pushy people at the mall who force a sale on you. I caved in the first time I…read morecame in and bought $75 face powder (I normally buy $25 powder so this was a push). They also didn't hesitate to tell me "how much I really needed coverage to cover up my bad skin" and suggested the BB cream. I didn't buy it then, but came back a second time months later to buy it. When I came in the second time the sales guy grabbed a BB cream for me without testing to see which color would match. I thought that was odd but trusted his professional opinion. While I was there he didn't hesitate to push the microdermabrasion skin care line on me. He tested the products on one of my arms to compare it to the other, and called me dirty because of the difference. I said no thank you but was upset with me after because I didn't buy it. I then had to come in a THIRD time because the BB cream did not match the powder I bought. The lady who helped me this time told me the powder I bought the first time was the wrong color and the BB cream "would only make my skin in bad condition worse". She grabbed another powder for me that was 3 SHADES darker! She started off as friendly, but while I was at the register finishing up with her I said "no thank you" to $160 worth of products she pushed. She then had a pissed look at her face and became rude. All while I'm witnessing the same sales guy who helped me previously be in a customer's face to push a sale and I can hear the lady say "I know, but" over and over because he's interrupting constantly. Every time I've come in I get told something completely different and have been given the wrong color. Now that I'm in the car in natural sunlight this THIRD color is still the wrong color but I refuse to go back in!! I've bought makeup worth half the price with the nicest people ever at other places. If this is a representation on how the employees here are trained to sell I am spreading the word NOT to come here.

    SEPHORA

    SEPHORA

    3.0(29 reviews)
    0.0 mi
    $$$

    I had come back to this store to exchange an unused product for the correct color. With it being a…read moreweekend of course there were gobs of people. The store was a small one compared to other stores. Something about the way the store is setup was not conducive to a great shopping experience. People running into people, weaving in and out and going all the way around just to get a product that was sitting just "right there". The checkout process was no smoother. There was a "rope" in the middle of an isle leading to cashier with a sign that reads "line starts here" or something descriptive. Ok which side do you line up at?!? Just follow the flow if there is one. So you have people lined up in one half of the small isle and other customers shopping as passing through, if at all possible, on the other not so clear side. When it's your turn you are standing in the middle of the isles while other customers are bumping trying to get past. Sigh. Once you get ready to leave you ah e to do the same bumping, excuse me, sorry, weaving in and out, going down another nondirect path just to get out of the store! That was a work-out!!! Never again. I'll go to another Sephora location, just not one in a JCP store as those do not carry all product the big stores carry. The staff was gracious, helpful and plentiful. This was a huge plus to the store. I was greeting upon entering the store and most of the staff had a smile.

    This Sephora location has by far become the WORST location. If it wasn't the closest I wouldn't…read moreeven go in there. Each time the service is worse. They spend more time speaking to each other. No support, no hello. I find myself walking around in circles just to find by far the most unenthusiastic staff members as if we're interrupting them doing their nails. After being ignored for 30 minutes, knowing exactly what I needed I finally just went to the register to see if I could get some help with MUF. I knew what I needed, I checked online and knew it was there, but it wasn't on the shelf. The rudest young man "like yeah what do you want?" (Mind you I worked at MAC for 25 years forgive me if I have higher expectations); nonetheless "nope we don't have it" no offer of "we can order it for you, or let me check in the back"! One of my closest friends (I remember when the makeup arena we're all friends) managed there for a decade. The older staff always knew you. These young kids.... I didn't even bother asking for a manager given I figured it'd be another unhappy 20 something. They literally seem like they hate their job and now they don't wear anything or makeup that distinguishes them so they'd rather blend in than work. Horrible. I was already there and had already checked. He just wasn't going to make the effort. Now I'll have to order it, which would've been free if they had offered. What is happening? Ugh

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    MAC Cosmetics - cosmetics - Updated May 2026

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