Very frustrated. I used to love this place but the past 4-5 times ive received items that were…read moredamaged, broken or missing peices. It is a pain to drive from Surprise to return. All items that were damaged, missing prices etc were marked NEW undamaged and 5 stars. Im about done.

When shopping online and picking up from this location, plan accordingly or just plan for…read moretraffic!!! A lot of the traffic for pickup or return can go all the way back to Buckeye Road. Definitely try to avoid Fridays as my last 2 trips were extremely long lines of car. Despite the traffic, when you do get in the lot and park, the staff is always friendly and they work really hard to get your items to you quickly. I have yet to have any issues with picking up or returning. Nellis return process is also easy so if you get something and need to return, it's no issue to do online. Just time it when you're picking something else up, or do like me and a few others, group pickup... just provide their phone and names or have them add your name to the order.

I have participated in auctions for many years. I feel that the Ritchie Bros auctioneer overlooked…read moremy $5,000 bid upon reopening lot bidding and forced me to accept the open lot bid of $9,000. In my opinion, their online bidding system has serious problems. I reported them to the Consumer Protection & Advocacy Section of the Office of the Arizona Attorney General through their online complaint process.

Poorly ran operation. I would highly recommend you go elsewhere with your money, but from a…read morereputable dealer. They are clueless...

I really love the inventory at Nellis Auction and the overall process! They have everything you can…read morethink of to buy in a retail shop. The bidding system is easy to use, and scheduling pickup appointments is very convenient. The prices are often a great value compared to retail, which keeps me coming back. That said, some of items don't always work but the return process is straightforward. the workers can be a bit rude at times, which takes away from the experience. Overall though, the selection, pricing, and efficiency outweigh that downside.

I buy a lot of great things for low prices at Nellis auctions. I send my clients to Nellis when…read moreneeding house hold items for less and things for their children like new car seats, walkers, baby things. Be sure everything is there before you leave because sometimes not everything is as posted. They give no problems in returns because of this. I have bought a chair for $1 and a brand new vacuum for $5. I was able to buy things that I needed for a fraction of the price. I recommend Nellis all the time.

I've purchased several items from this auction house, staff is friendly and I've gotten some really…read moregood stuff!!

Bruce and his team did a whole-house online auction for all the items--large and small--in our…read moretownhouse. They responded quickly, did their work efficiently, conducted a successful auction, had all the items removed and even swept out the garage. The auction proceeds were in line with their estimates. We couldn't be happier with their service and professionalism. Excellent job!

Very professional group! Quick checkout…read more Great estate sale. Definitely can tell that they have been doing business for 30+ years.

As I knew he would do eventually because he does it with almost every one-star review (there are so…read moremany of them!), Bo Patrick came along and whined that he had somehow been mistreated by clients deeply unhappy with his service. Our contract with Fidelity stated that the sale would include artwork. It did not specify oil paintings. We did ask Fidelity to auction artwork, and all the artwork we wanted to offer for sale was photographed weeks ahead of the auction by Fidelity's employees or agents. To be clear: WE DID NOT ALLOW FIDELITY TO PHOTOGRAPH FOR THE AUCTION ANY ORIGINAL OIL PAINTINGS OR ADVERTISE THEM FOR SALE ON THEIR WEBSITE. In his reply to my original review, Bo claims that "The day before the auction [my family] removed $20,000 in artwork and now you are upset because we charged you a commission to do that but that's exactly what the contract allows us to do." First of all, it's quite a shock to read that we owned artwork worth $20,000, because that's not what Bo told us at the time. He gave us a much more modest assessment of the paintings' value. Second, regardless of the worth of the paintings, that is not what happened. I don't know if Bo's memory is so poor that he cannot recall the events of his sale with us, if he is so lazy that he did not bother to check the facts, or if he is sufficiently deficient in honesty that he doesn't care about the facts. But his account is wrong. Bo knew that the oil paintings would not be for sale. We had a Zoom meeting with him and Kelsee more than three weeks before the auction in which he tried to persuade us to let Fidelity sell the oil paintings and our father's home; thank God we never seriously entertained the idea of letting him sell the house. But we told him immediately after the Zoom meeting that we had decided against selling the oil paintings. When Bo originally talked to us about the paintings, he wanted to have an online auction, so that people all over the world could bid on them. But that never happened, because we told them weeks ahead of time that the oil paintings would not be included. Again, to be clear: WE DID NOT ALLOW FIDELITY TO PHOTOGRAPH FOR THE AUCTION ANY ORIGINAL OIL PAINTINGS OR ADVERTISE THEM FOR SALE ON THEIR WEBSITE. You cannot believe anything Bo says. He whines that he "had buyers from all around Arizona and other states drive-in for those paintings.... When they arrived, they were very upset with us as an Auction firm.... You affected our reputation that day big time." But if Bo had people traveling from out of state to bid on items we told Bo were not for sale and did not let Fidelity photograph or advertise for the auction, well, that sounds very suspect to me. It is by no means our fault if Bo advertised for sale things he knew would NOT be for sale. We did not affect his reputation--HE did. If people were upset with him that day, it is entirely his fault. Bo won in our lawsuit against Fidelity not because the contract let him charge a commission (the judge agreed that it was a very badly written contract and did not redound to Bo's favor) but because, as I stated before, at the hearing, the judge allowed one and only one witness to speak: Bo's partner Kelsee Wirtjes. Please read my original review to see what happened next. In the time since I posted my original review, Fidelity has received two more five-star reviews, but three more one-star reviews. Their previously poor rating is even worse now--and it's entirely their own fault. The crucial point remains the one with which I concluded my original review: Why would you hire an estate sale company who is so disliked by most people who have hired it? Learn from our mistakes. Stay away from Bo Patrick. Don't believe his unctuous denials. However much he tries to shift the blame for his bad reviews to the people foolish enough to hire him, the fact nonetheless remains that most people who hire him to run an estate sale are extremely unhappy with his services.

Sold all my pieces and received fair prices. Easy to deal with the brothers and there was no stress…read morein trusting them.

Absolutely a five=start auction house! I have been buying and selling through auction houses quite…read moreactively for over 20 years. There are several top-notch auction houses in the Phoenix metro area - and Ace of Estates is right there in the top tier. The staff is friendly - that's nice. The staff is honest - that's important. As a buyer I depend on the auction house to give me an honest appraisal of the condition of an item as I do not live in the metro-area and seldom have a chance to preview in person. I understand the need for the auction houses to give caveats, but coming from Ace of Estates, the descriptions have always been accurate. The photography is excellent, showing me the important details. The staff is very knowledgeable and always quick to respond to any questions I have. This top-tier auction house has become an excellent source of high-quality inventory for me. THANKS!!

I read reviews on this business and decided to call them for some information on having an estate…read moresale. I called three times and each time had to leave a voicemail. My three calls, voicemails have yet to be answered. I'm not feeling good about them at all. Moving on

It was extremely important to me that I find a company I could trust. Honesty and integrity are…read morekey when I'm going to give access to my parent's home and all their contents. Also, the financial aspect of dealing with cash requires the utmost in honesty. I'm so relieved to have found EstateSalesAZ! My parent's house was VERY full of everything collected over the lifetime of having a family. A husband who loved audio/video equipment and enjoyed having every tool and power equipment. A wife with hobbies and a hesitancy to throw anything away. The home was wall to wall with furniture and household items. An estate sale seemed overwhelming and we knew we needed to find an estate sale company. After interviewing 5 different types of estate sale companies which included online auctions, in-person auctions, consignment sale companies, buy-outright companies, and traditional estate sale companies...we carefully decided to hire EstateSalesAZ. We were impressed with their straight-forward flat fee pricing with no hidden costs. Other companies wanted to nickel and dime for every small item...not this company! Everything was included in their flat fee...credit card transaction fees, handling donations, garbage removal, clean-out and clean-up at the end. The owner, Joe Cestaro, is efficient and high energy. He went through the whole house to sort, organize and stage. He came with all the tables, he set up quickly and it all looked amazing when ready. He was smart about prices and researched those that he didn't know. He was personable and you could tell that the customers at the sale really liked him. He ran the sale on-time each day. He advertised all over the internet and it all lead to a great turn-out. He sold items that we never thought in a million years would sell...and for prices we never believed he would get...but he did! The sale was a huge success, almost everything sold and we made more money than we ever expected. At the end of the sale, everything was out of the house...just as promised. Walking in...I couldn't believe it was vacuumed, mopped, super clean and even smelled lemon-fresh! The only negative I could comment would be that Joe had a few equipment glitches with his computer and printer but he worked around the issues and was able to fix them quickly. I also think he could have used a little more help on the first day of the sale...his advertising and signs worked almost too good...people were everywhere! But, I'd say that was a high-quality problem to have as I was happy and relieved to see the big turnout. I am a happy customer and will be telling everyone I know about my experience...one of the reasons I'm leaving this review for others to see.

Biggest problem is the manual windows were left down for 3 mos! Come on guys, don't you think you…read morecan get more for a vehicle that hasn't had the interior trashed? Shame.

Absolutely worst customer service I've ever experienced, terrible communication, and bad attitudes…read more If I could give zero stars I would. The women working there give absolutely no fucks. They don't give you all the information you need to know about retrieving items from your car. I told them we're the registration was in the car they came back said it wasn't there. Had to leave go print it out myself I get back 4 HOURS later to see my purse, my property, mind you sitting on the counter in their office still! People come in and out that place and they just left it there not returning it to my car for hours. They will let you sit and wait out in the sun for way longer then you should because their too lazy to actually help you. Not surprised this is the service the police use because they are absolutely not help. Advice to you bring water be prepared to wait in the sun, and don't try to be a decent human being, they respond better if you act like a dick. Don't be afraid to go up and ask what's taking so long... they will forget you exist. Have ID, registration, or Title printed and ready to go. God forbid they have to get their lazy asses up and walk two feet to the printer to print out a copy for you. God bless you with patience because you'll need it! Good luck

The rug has been delivered! Love it. Finally finished with this transaction. Relief for all of…read moreus for sure! . Bek thank you so much for hanging in there for all these months as we worked through the replacement process. You were always professional and kind and showed exemplary customer service. Very much appreciated. Ed we appreciate your assistance in closing out this transaction. We will certainly be back for additional purchases. I have several rugs I still need for the bedrooms. . Thanks again to all at Arizona Rugs!

I could not be happier with the cleaning of our area rugs. I had 7 area rugs picked up to be…read morecleaned and repaired. I did not expect the white rugs to come back looking brand new, but they did. The pick and delivery service went smoothly. The staff were friendly and professional. They even helped move the furniture back. The price was less than I expected. We got rid of the old waffle style mats. The rugs now stay in place thanks to their suggestion. We definitely will definitely be using Arizona rug company again.