I lived and called the Venue @ Stonebridge Ranch for over 4 years my home with my girlfriend. We first lived for 4 months in a one bedroom apartment, then transferred into a two bedroom for more space, in which we stayed for 2 years, then back apartment into a bedroom apartment because of the pricing, and stayed there for another 2 years. We really loved this place. However the entire time we lived there, they had at least 4 different office staffs members (I mean not just one person, whole new crew including maintenance staff), so every time, it became a real pain quickly to constantly having to explain to some new about my apartment issues, since the previous ones never updated our file. Surely this entire place went to hell within the last year and a half. The craftsmanship of the apartment is very poorly. The Venue states, that they are a luxurious apartment, however you can tell right away, that all the material used are of the cheapest quality. You are being force to use their electric company (Co-Serv), and the Venue provides you with a trash bin, that you can place outside your door at night for the trash collectors to empty out. That's great, but the trash collection costs you $30/month, you can't opt out of it, and the collectors only will pick up the trash Sunday night through Thursday night. And if there is any report of possibility of inclined weather, they won't even show up. Anyways, the last apartment we moved into (1 bedroom), we were given only 24 hours to check the apartment for any damage, and to say at least that apartment was not move-in ready. We had stains in the carpet, on the kitchen counter, on the walls (which was due to water damage from a leaky roof), cracks in the ceilings and walls, and a few doors that had multiple colors on them, not sure if the previous person was indecisive what color the door should be or what. The stove and oven were left dirt, stuff caked/burned on, so we had to clean them first like crazy so we can actually use them. Fridge was also filthy, and under the sinks and inside cabinet drawers there were several stains and/or water damage. Had a big noticeable dent in the wall behind the entrance door of my apartment from the doorknob that was created from the previous resident, repaired it myself, since asking for repair seems futile. I have notified the management regarding my additional findings, and asked them to add those to my file. I was informed that it will be done, but found out now that it never happened. Luckily for me, because of previous bad experience from another apartment complex, I was able to contact my own walk-thru before the move-in with video/picture footages. I notice that while moving into the 1 bedroom apartment that there were several hornets flying around, at times preventing myself and my moving team from commuting up and down the stairwells. Luckily for all of my moving crew, nobody was stung. Found out later that several Hornet colonies have nested in the crawlspace under the roof. I had to remark to the management several time of maintenance repairs, like burned out lights, or their timer for the outdoor lights not turning off and staying on all day, and then turning off at night leaving the entire place in solid darkness. I also complained to management regarding kids playing in between cars, and then running into the road, and how dog owners would not clean up after their four-legged friend, and all my complains went unanswered. Same when I noticed non-residents entering the complex and using the services, which I pay for, like pool, gym, etc. The Venue claims to be a gated community, but it surely is not. There is a clearance by the fire station without any fence or barrier that you can simple walk right onto the apartment grounds, and behind building 9 & 10 is a creek, and NO fence again either, so again you can simply walking onto the apartment grounds. Not really that safe. I address my concern to the staff, but I just get blown off. I never received a call, but instead a bill. Here are the charges, from counter resurfacing - $191, carpet stain treatment - over $80, and get this, a whopping $15 for a cheap showerhead (found out from a maintenance worker that the shower heads are only worth at most $5). I don't think that the previous management updated my file of my previous findings, and now I am being charge for the previous residents mess and their screw-ups. I contacted the Texas Apartment Association for help.Well, I guess we'll have to see what will happen. It is sad that the entire time, the staff will kiss your butt, but after you inform them of moving out, the Venue will treat you like dirt, charge you for fraudulent claims, and scam residence out of their deposit even if you have photos or videos like me, they don't care. So to conclude, do yourself a big favor and stay clear of the Venue @ Stonebridge Ranch if you don't want to get your wallet cleaned out by them. read more
