Do not do business with Patrick Edwards, M4 Auto Restoration, 11035 Iota Drive, San Antonio, Texas 78217. He is a cheat and a fake.
On December 23, 2020, I took my 1998 Jeep Grand Cherokee to M4 Auto Restoration with a list of service requests to include completely reupholstering the driver's seat. Mr. Edwards estimated a cost of $450 for the task. The actual final cost on March 12, 2021 was $325, because--as I irritably discovered--the driver's seat was not completely reupholstered as I had requested. I complained that I must then hire someone again to fulfill my service request and should not pay twice for a service when my original request had clearly been unfulfilled. Mr. Edwards agreed.
To remedy the discrepancy, Mr. Edwards promised to fully reimburse me for his blunder. Although he should have reimbursed me immediately, on July 20, 2021, 4:14 p.m., I amiably sent him a receipt for the completed/fulfilled work. Despite repeated correspondence and promises to reimburse me $325 by PayPal or check, more than 6-months, and 13-days have passed and I have not been reimbursed.
Perhaps I am naïve, but the resolution seems simple: If I were the business owner, I would simply do what I said I would do to make it right for the customer and then be done with it once and for all. Lying and delaying the reimbursement will not make the obligation go away, but will only further irritate the already displeased customer. Such a customer will then file a consumer protection complaint with the State Office of the Attorney General and the Better Business Bureau. Such a customer will also post a negative Internet review and thereby create a permanent, worldwide record of unsatisfactory customer service. The cumulative overall effect would be a decline in customer patronage and eventual ruin. Apparently, neither providing a stellar customer experience nor business foresight is how Mr. Edwards operates.
Thus and in closing, I issue this warning: Do not do business with Patrick Edwards, M4 Auto Restoration, 11035 Iota Drive, San Antonio, Texas 78217. He is a cheat and a fake. read more