All though they were not able to help me find a discontinued item, they sure did try and I wasn't…read moreeven a big customer. I just need a couple of boxes of flooring. And they would have to ship it to me as well. I was impressed that they worked so hard for nothing in return. They didn't make a dime off of me but put a lot of work into trying to help me out. A++++++++

We had a good experience with this company. We had them do a large flooring job in our home that…read moreincluded reflooring the majority of our home. We shopped at several other flooring ships and the floor store chain was $4000 more than Carpet Center. Same brand. Same quality. Same color. They are a smaller shop so installs and scheduling can take longer or be a little iffy but if you communicate clearly and regularly with Kitty she will hook you up and make sure it goes well. Our install looks amazing and it was done very well.

Gave an estimate, recommendation to lower the invoice…read more Still looking at start date. Arrived on time, discuss several options and would recommend this service.

Our job required patching our original hardwood floors from 1984. We also wanted to refinish the…read morefloors with a lighter natural finish. Brad worked with us to pick the finish and did an amazing job. The floor is beautiful and the patched areas match so perfectly there's no way to tell it's been patched. Brad suggested we extend the refinishing to the kitchen area but we were planning to replace the hardwood there with tile. We should have listened to Brad. We loved how the floors turned out so much that we called him back to do the kitchen. In addition to the high quality workmanship, Brad is professional, very responsive, flexible and a really friendly guy. I highly recommend Rich Hardwood Floors.

Gustavo Guzman and his wife Elizabeth installed LVP and baseboards in a two bedroom rental. If they…read morehad a question they communicated it instead of assuming... so appreciated. They did a beautiful job without a spec of debris left behind. Can't wait to have them do a project in my home. Thanks you two!! Alan, you are the best!! Thanks so much for your patience with everything!

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

Mark and Noah are amazing! They listened to our concerns and observations. Technician Noah is…read moreextremely detail-oriented. He updated us at each decision point to verify we're on the same page. The bathroom grout in the shower and floor look brand new--not 30 years old. Also as the hazy marble countertop we just accepted as the best it can be--is now actually shiny. I highly recommend this company.

Great job in cleaning and refreshing the grout in my 3 bathrooms! Looks brand new! The price was…read morereasonable and repair person was professional and courteous. Definitely saved me tons in having to redo the entire bathroom.

I used Redeemed flooring to replace my flooring in San Francisco. I worked with Nestor, Rudy and…read moretheir team. They we diligent, professional, and did an outstanding job! I would use them again and recommend them to anyone who needs flooring work done at their home. Great job!

Before installation began, Nestor was responsive, professional, and worked hard to keep the project…read morewithin budget. During the sales process, the quality of work was emphasized heavily. However, once installation started, things changed significantly. The crew arrived late every day -- typically 30 minutes to an hour and a half -- without any prior notice. Communication with the contractor during the project was difficult to maintain. The project was quoted as taking 1-3 days but ended up taking 6 days. While some of the delay was due to necessary leveling work, the first day consisted only of carpet removal with less than 4 hours of actual work. The flooring itself looks great. However, the finished work left several issues: gaps along the baseboards, paint damage on the walls, and pink staining in multiple areas. One gap measured nearly 1/4 inch and was only addressed after I raised it myself-- it was not proactively caught or fixed by the crew. Additional smaller gaps remain unresolved. The walls and baseboards were noticeably more damaged after installation than before. The initial impression was positive, which made the overall experience all the more disappointing. Based on my experience, I would not recommend this company.

Steve's Hardwood Floors did a great job replacing old carpets with new maple floors in 3 rooms…read more Steve and his crew were skillful, dependable, and Steve finished the job quickly, with excellent results. We love our beautiful new floors.

We had Steve come and fix original floors that had been covered up with carpet and lots of paint,…read morehe did an incredible job and all the work he did was top of the line high quality! He ensured the color finish we desired was exact. If you're looking for someone to do your floors look no further than Steve!!

I've hired Mattie's Hardwood Floors three separate times over the past six-ish years, and each…read moreexperience has been consistently excellent. Their craftsmanship is top-notch--they pay close attention to detail and clearly take pride in their work. It's obvious they care about the final result and making sure their clients are truly happy, not just "done with the job." John and his team are great communicators and have always been 100% reliable with timing. Georgio (one of John's team members) did my kitchen floor recently - he is very pleasant and trustworthy. Great combination of skill, professionalism, and kindness. I wouldn't hesitate to recommend Mattie's Hardwood Flooring again and highly recommend them to anyone looking for quality hardwood floor work.

I've been a contractor for 45 years. And I thought by now I knew guys in every single trade. But…read morewhen I needed my hardwood floors redone I realized I didn't have a guy for that. I went on Nextdoor and asked for referrals. I got more for Mattie's than anyone else. They raved about him. John came to my house in Petaluma and looked things over and was able to very quickly explain what was needed. I received his proposal the same day. His crew started on a Monday and finished by Friday, working their tails off all day ever day. They even exceeded my expectations by replacing some of the hardwood rather than refinishing it. No extra charge. My floors came out beautifully. It's my family home, in our family since 1940. I'm proud to show it off again thanks to John and his guys. The price was totally reasonable as well. I can't say enough about these guys. Total satisfaction.

Fantastic experience - from quote to end of job!! Had entire house carpet ripped out and vinyl…read moreflooring put in, along with 2 new bedroom carpets. Murnane was efficient, prompt and worked within the quote. Super easy to work with. Have had bad experiences with box stores and how they contract out the work and then no one takes responsibility for any customer service. With Murnane's installation team, they work for the store and the team shown on the website is who exactly shows up . No hidden costs, no surprises - Highly recommend - 5 stars!!!

We chose these folks based on the other reviews, and they were spot on…read more From the moment we stepped in to the time when the team left our house having carpeted two rooms and put a new wood floor in the third they were awesome. They arrived when they said they would, quoted and provided great options and advice. What I liked is they talked us down from what we thought we needed to a great choice. Thanks to the whole team.