First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

I recently faced a stressful and unexpected issue while applying for my Vietnam e‑visa. Despite…read morehaving visited Vietnam two years ago on a cruise and clearly exiting the country in 2024, the system repeatedly flagged me as a temporary resident in Vietnam and refused to process my application. No matter how many times I revised my submission, the same error appeared, leaving me stuck and running out of time. That's when I found Jenny, and she was nothing short of extraordinary. Jenny didn't just assist me -- she advocated for me. She contacted offices in both Hanoi and Ho Chi Minh City, navigated layers of bureaucracy, and pushed back when officials insisted on an outrageous $500 "fee" to fix a mistake that wasn't mine. She persisted, sent proof of my exit stamp, and refused to let the issue be brushed aside. Thanks to her determination, the visa was finally approved. Jenny quite literally saved my trip. Without her, I would have missed Hanoi yet again and lost the chance to finally visit Ha Long Bay -- something I had been looking forward to for years. Her professionalism, tenacity, and genuine care turned a near‑disaster into a success. Jenny went above and beyond, and I cannot recommend her highly enough.

Xin chào tất cả các anh chị. Em tên Thùy Dung, chồng em tên Jesse. Vợ chồng em xin gửi lời cảm ơn…read morechân thành nhất tới chị Jenny, người đã trực tiếp hỗ trợ hướng dẫn chúng em hoàn thiện hồ sơ làm thẻ xanh trong mấy tháng vừa qua. Jenny rất thân thiện, nhiệt tình, thẳng thắn, kĩ tính, cẩn thận. Chị dặn dò và hướng dẫn rất chị tiết cách chuẩn bị mọi giấy tờ. Vợ chồng em gặp trao đổi lần đầu với chị ngày 20 tháng 3, nộp hồ sơ xin thẻ xanh 24 tháng4, thật sự tụi em đã rất may mắn có cuộc phỏng vấn ngày 9 tháng 9 rất thuận lợi. Tại thời điểm e viết những dòng cảm ơn này, bản thân đã có mail xác nhận approval cả 2 đơn I30,I485. Em xin nhả vía cho các anh chị đang làm hồ sơ sơ cũng thật nhanh nhận kết quả tốt nhé. Sau 1 năm 9 tháng nữa chị lại hỗ trợ e nha!

This place is a scam!!! I went there to make a visa and they said it will be 3-4 days but never…read morereceived anything. Tried to call them but they never pick up. I will call police about this place. I should read the reivewsss.... Yelp shouldn't have their business on here.

SCAM - BE AWARE - THEY TOOK HUNDREDS OF DOLLARS AND NOW WON'T RESPOND TO ANY MESSAGES…read more Have not responded in months (literally it has been about 3 months). Hasn't responded to emails, texts, or voicemails. Drove to their physical location during normal business hours and the lights were off and the front door was locked off by a gate. There was a sign saying they would be back at 3 pm so we waited a few hours and got lunch and came back at 330 pm but alas all the lights were still off and no one was there. There's a tailor next door and they let us know that they are practically never there and if they are it's in the middle of the night. Avoid this place at all costs, we are currently working to escalate this place for fraud to government agencies.

I had a great experience working with First Consulting Group Immigration. From the very beginning,…read moretheir team was professional, knowledgeable, and incredibly supportive throughout the entire immigration process. (CR1 spousal sponsor) They took the time to clearly explain every step, answered all of my questions patiently, and made what could have been a stressful experience feel much more manageable. Their attention to detail and commitment to getting everything right gave me a lot of confidence. I especially appreciated how responsive and organized they were--communication was always clear and timely. It really felt like they genuinely cared about my case and my success. * A special thank you to Linh Nguyen (5*), who prepared our case from A to Z. Linh was extremely thorough, responsive, and truly dedicated. I really appreciate all the hard work and care put into our application. I would highly recommend First Consulting Group Immigration to anyone looking for reliable and trustworthy immigration services.

I have had bad experiences with attorney, lawyer service before which kept me skeptical when…read morelooking for a new one to help. When I first came here, I was coming in as a walk-in and got seen almost immediately. The lady that helped me was very nice, upfront about the cost and if my case would be successful or not. I decided to trust them and proceed to do my documentation with them. They have a few locations not only in the U.S but also in Vietnam, which makes in more trustworthy. They alway response and follow up with me about what is missing for my documentation. Everything was fast and precise. What was supposedly takes 6 or more months, I was able to achieve less than that. To the bottom of my heart, I am very thankful for the help and the amazing work.

Saved my international trip! 3-day turnaround…read more This review is long overdue! I found myself in a major jam with international travel approaching and a passport expiring in five months. Trevor and the team worked around the clock to ensure I had a renewed passport in my hands within just three days of my request. Not only was Trevor incredibly responsive, but he also provided clear, concise guidance on all the paperwork, which took the stress out of a very frantic situation. If you need a passport handled with speed and professionalism, look no further. Thank you, Trevor and the team, for the miracle turnaround!

Can't speak highly enough of JP and his team. I'm a chronic procrastinator and needed to get my…read morepassport within two weeks for my vacation, and they delivered. The process was straightforward and super quick, and the whole team was responsive even during off hours. If you're in need of a quick turnaround, look no further!

Exceptional Customer Service - Ralph at Buena Park City Hall Passport Services…read more I want to take a moment to recognize Ralph from the Buena Park City Hall Passport Services because employees like him deserve to be acknowledged and celebrated. We made an honest mistake and showed up on the wrong date for our passport appointment. We had already taken the day off from work and school specifically for this appointment, so we were understandably worried and disappointed that we might have to reschedule and lose another day. Fortunately, one appointment did not show up, and Ralph went above and beyond by kindly accommodating us. What could have been a very stressful and frustrating experience turned into a positive one because of his compassion and professionalism. Ralph was calm, patient, respectful, and genuinely kind from beginning to end. I also watched him assist the couple ahead of us, and that really stood out to me. He was just as patient and attentive with them, taking the time to answer their questions and make sure they understood everything. His patience did not feel forced--it was clear that he genuinely cares about helping people. That level of customer service is rare and deserves recognition. Ralph is truly a model employee and an incredible asset to the City of Buena Park. I strongly believe he deserves to be recognized as Employee of the Month and should absolutely be considered for advancement and promotion. His professionalism, patience, and willingness to help represent exactly what outstanding public service should look like. Please make sure Ralph knows that his kindness did not go unnoticed. In a world where customer service can sometimes feel rushed or impersonal, Ralph reminded us how much of a difference one thoughtful and dedicated employee can make. Thank you, Ralph, for going above and beyond and for treating us with such kindness and respect. You made a stressful situation so much easier for us, and we are truly grateful. Buena Park City Hall is very fortunate to have you! Ralph deserves to be recognized, appreciated, and celebrated. Thank you for your outstanding service!

Extremely pleased with my experience here! Tammy was amazing…read moreand so helpful. We actually called on a Tuesday and was walk-in. Tammy said that Monday is by appointment so make sure you Schedule an appointment before you come. Tuesday, Wednesday & Thursday Only no appointment necessary. Have your application prefilled out, and you are good as gold here. Highly recommend them!

We came here to get our photos taken for Canadian Citizenship, they were amazing! I came with my 4…read moresmall children ages 3-7, we were able to get the older 3 to take the photos perfectly but my youngest wasn't cooperating so I decided to come back the next day and try again, they were very understating. I came back the next day, I was nervous that my daughter wouldn't cooperate but Nina was absolutely amazing! My daughter loved her, she listened to everything she said and we were able to get the photo! The patience Nina has is so comforting, she went above and beyond for us and I am so grateful :) I highly recommend Delphi passport and Visa Services.

The service was here outstanding! They deserve 10 Stars…read more My wife and I needed passports and called Delphi. My wife spoke with Nina, made an appointment for the next day. We saw Alen and Nina, the process was easy. They typed the application, took the photos, they sent in the applications. A few days later, we got text messages saying our passports were approved and exactly one week from the calling Nina our passports arrived by overnight via UPS. If you need a passport, visa, etc. call them; you will be glad you did.

Was able to do a walk-in appointment to do a baby passport. I filled out the paperwork online and…read morewas able to get through the photograph taking process pretty quickly. Staff were friendly and welcoming! Definitely a faster process than probably going to a post office. See you in another few years when baby is no longer a baby and needs the next passport renewal!

The passport application office was very organized and incredibly kid-friendly. They have a nice…read moreselection of books to keep children entertained while waiting, which made the whole experience much easier for our family. The staff were welcoming, patient, and professional throughout the entire process. They answered all of our questions with kindness and made updating my child's passport quick and stress-free. Highly recommend this location if you're applying for or renewing a child's passport!

Lady at front desk was insolent, arrogant, telling customer to shut up in the office. Offered the…read morehighest price tickets. Never offered to help .

Unprofessional, overpriced, and inaccurate...would not recommend…read more This agency lacks professionalism and below basic customer service. They attempt to handle too many services without adequate expertise, which resulted in inaccurate travel information and pricing that was significantly higher than market rates. Lan was rude, dismissive and difficult to work with, adding unnecessary stress to an already important travel process. I regret trusting this agency and wish I had reviewed prior feedback before moving forward. I would strongly advise others to look elsewhere.

No muss, no fuss and, most importantly, no line. The agent was very friendly and helpful.read more

Making an appointment was easy, but they don't make it clear that you have to pay with a check…read more(something not many college students carry). I tried to call to confirm the exact amount to put on a cashiers check, but I don't believe they even have a phone that rings. It would send me to voicemail and say they were busy so I had to drive there and ask a simple question. Just so anyone knows- the check fee is the exact amount listed on the site. I called while I was there and no phone even rang- the front desk person was just chilling on their phone :/