First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

This establishment is a scam! Paid $800 for living trust service. Have not heard from them since…read more Called and visited their office on many occasions as we are not too far from them but they are always closed and impossible to reach. I'm down $800. Absolutely infuriating and hope the next person doesn't go through the same. Buyers beware!

SCAM - BE AWARE - THEY TOOK HUNDREDS OF DOLLARS AND NOW WON'T RESPOND TO ANY MESSAGES…read more Have not responded in months (literally it has been about 3 months). Hasn't responded to emails, texts, or voicemails. Drove to their physical location during normal business hours and the lights were off and the front door was locked off by a gate. There was a sign saying they would be back at 3 pm so we waited a few hours and got lunch and came back at 330 pm but alas all the lights were still off and no one was there. There's a tailor next door and they let us know that they are practically never there and if they are it's in the middle of the night. Avoid this place at all costs, we are currently working to escalate this place for fraud to government agencies.

I had a great experience working with First Consulting Group Immigration. From the very beginning,…read moretheir team was professional, knowledgeable, and incredibly supportive throughout the entire immigration process. (CR1 spousal sponsor) They took the time to clearly explain every step, answered all of my questions patiently, and made what could have been a stressful experience feel much more manageable. Their attention to detail and commitment to getting everything right gave me a lot of confidence. I especially appreciated how responsive and organized they were--communication was always clear and timely. It really felt like they genuinely cared about my case and my success. * A special thank you to Linh Nguyen (5*), who prepared our case from A to Z. Linh was extremely thorough, responsive, and truly dedicated. I really appreciate all the hard work and care put into our application. I would highly recommend First Consulting Group Immigration to anyone looking for reliable and trustworthy immigration services.

I've used this immigration service twice already, and both times the experience was great. First…read moretime was in 2018 and it was recently in 2024 to help sponsoring my parents. From the very beginning, the staff was professional, patient, smooth, stress-free and genuinely caring. Special thanks to Ms. Hien Nguyen, who guided me through every step of the process, easy to communicate with. Hien clearly explained all the requirements, helped with the paperwork, and always took the time to answer my questions. I felt supported and informed throughout, which made a stressful process much easier. I highly recommend this service to anyone looking to sponsor their family members to the U.S!!!!

Saved my international trip! 3-day turnaround…read more This review is long overdue! I found myself in a major jam with international travel approaching and a passport expiring in five months. Trevor and the team worked around the clock to ensure I had a renewed passport in my hands within just three days of my request. Not only was Trevor incredibly responsive, but he also provided clear, concise guidance on all the paperwork, which took the stress out of a very frantic situation. If you need a passport handled with speed and professionalism, look no further. Thank you, Trevor and the team, for the miracle turnaround!

I thought I had lost my passport so I frantically contact Passport Now - OC…read more I texted the number and got a response right away. The worker that assisted via text was very friendly. Although I didn't use their service - I appreciated the quick feedback. Here is the FEE BREAKDOWN (as of February 2025) Private Hand-delivered service $399 (Plus Government Fees) for 8 business days $499 (Plus Government fees) for 5 business days $599 (plus government fees) for 3 business days government fees range between $195 to $225 per application. I hope this information helps someone out!!!

Extremely pleased with my experience here! Tammy was amazing…read moreand so helpful. We actually called on a Tuesday and was walk-in. Tammy said that Monday is by appointment so make sure you Schedule an appointment before you come. Tuesday, Wednesday & Thursday Only no appointment necessary. Have your application prefilled out, and you are good as gold here. Highly recommend them!

Buena Park City Hall Passport Services made getting my passport renewal and applying for my son's…read moreapplication so easy. Make an appointment online and bring your completed forms. Additionally, me and my son's photos were taken during our appointment. Darlene was so helpful and amazing- great customer service! I'm so thankful this passport service is here because renewing your passport and getting a new passport for your child can be very confusing with the forms but Buena Park City Hall Passport Services made it so easy and convenient. Thank you for offering this service!

Quick and efficient service. Alen went out of his way to assist me with a rush visa. Would…read morerecommend them to anyone looking for assistance with a passport or visa!

We planned to go to Vietnam and needed visas to do so. We tried to apply for them online but their…read morevisa website was particularly confusing and frustrating to use, so we decided to just pay someone else to do it. We found Delphi which was close by and made an appointment. We brought our hotel info, flight info, and passports to the appointment. Alen helped us out and took our photos as part of the process. It was estimated to be completed within 5-7 business days and it was just about that time. They responded quickly to our inquiries and were very friendly. Overall, we paid $65 each for the Vietnam visas and $95 each for the application so it was a total of $320. Between the customer service and the quick turnaround, we had a great experience with Delphi!

Excellent service! Unfortunately I did not get the friendly girl's name that helped us today (3rd…read moreyear UCI student who speaks Mandarin and Cantonese!) but she was so sweet and highly skilled at her job! The entire process took about 10 minutes. She meticulously checked all our documents to and explained the process in detail including the ETA of the renewed passport. Tip: Bring copies of your documents to avoid a $1 photocopy fee :)

Sau was super helpful and treated my 6 month old son with kindness. My husband and i were given…read moresuch a hard time other the Post Office and wasted two weeks for no reason due to an incompetent worker there. Needless to say, our process was swift and easy here. We made an appointment 12 hours in advanced, and was in and out within less than 15 minutes for our son's first time passport application. We are now eagerly waiting for his booklet to arrive home, hoping for a smooth sailing process from here on out until our trip to Belize next month! Prices are higher, but totally worth it. Thank you again, Sau!

Unprofessional, overpriced, and inaccurate...would not recommend…read more This agency lacks professionalism and below basic customer service. They attempt to handle too many services without adequate expertise, which resulted in inaccurate travel information and pricing that was significantly higher than market rates. Lan was rude, dismissive and difficult to work with, adding unnecessary stress to an already important travel process. I regret trusting this agency and wish I had reviewed prior feedback before moving forward. I would strongly advise others to look elsewhere.

If you're not familiar with the process or aren't sure what you're doing, this is not the place to…read morego. They will mislead you, pressure you into unnecessary services, and overcharge you instead of being honest and transparent. I called to ask how much it would cost to notarize a Power of Attorney. The woman asked what type of document, and when I told her POA, she immediately quoted $200. I clarified: $200 just for notarization? Because multiple other notaries quoted me $30-$40 for the same service. Then a man jumped on the call and started giving me misleading information, claiming the document must be notarized through them because they "notarize then mail it to San Francisco" and that the SF Consulate wouldn't accept my form otherwise, which is not true. I have completed this process many times before for my family members. After I explained that I've done this several times already, he changed his story and said they "don't just notarize" POAs and that I would need to purchase an entire "package." This felt like dishonest upselling and misinformation to pressure customers into paying more than necessary. Very misleading and not trustworthy. Nếu bạn không rành quy trình hoặc không chắc mình đang làm gì, thì đừng tới chỗ này. Họ sẽ nói vòng vo đánh lạc hướng, hù dọa ép bạn làm thêm dịch vụ không cần thiết, rồi tính giá trên trời thay vì làm ăn đàng hoàng, minh bạch. Mình gọi hỏi giá công chứng giấy Ủy Quyền (Power of Attorney). Chị nhân viên hỏi mình giấy gì, mình nói POA thì chị đó báo giá liền $200. Mình hỏi lại cho rõ: $200 chỉ để công chứng thôi hả? Tại vì nhiều chỗ khác mình hỏi chỉ $30-$40 cho đúng dịch vụ đó. Xong có một anh nhảy vô cuộc gọi và bắt đầu nói kiểu dẫn dắt sai sự thật, nói là phải làm qua bên họ vì họ "công chứng rồi gửi lên San Francisco" và nói Lãnh sự quán ở San Francisco sẽ không nhận giấy của mình nếu không làm qua họ -- cái đó không đúng. Mình đã làm quy trình này nhiều lần rồi cho người nhà nên mình biết rõ. Sau khi mình giải thích là mình đã làm nhiều lần rồi, thì ảnh lại đổi giọng, nói là bên họ không có công chứng riêng giấy POA, mà mình phải mua nguyên một "gói dịch vụ" mới làm. Cảm giác rất không trung thực, kiểu cố tình nói sai để upsell, ép khách trả tiền nhiều hơn mức cần thiết. Rất dễ bị lừa, không đáng tin.

No muss, no fuss and, most importantly, no line. The agent was very friendly and helpful.read more

Making an appointment was easy, but they don't make it clear that you have to pay with a check…read more(something not many college students carry). I tried to call to confirm the exact amount to put on a cashiers check, but I don't believe they even have a phone that rings. It would send me to voicemail and say they were busy so I had to drive there and ask a simple question. Just so anyone knows- the check fee is the exact amount listed on the site. I called while I was there and no phone even rang- the front desk person was just chilling on their phone :/

Great travel service. Janet helped my parents fly to Vietnam and back safely and with no issues…read more Would recommend their service!

They are the worst service and personality I have ever encountered. They screwed up the ticket for…read moremy under-age sister, who was forced to shell out $2,300 for a crappy economy ticket on a last-minute flight back to the USA at the VN airport. They denied any wrongdoing and accused my mom of using a VN passport for my sister, even though she had a valid visa that they had sold her with their shady business. And my sister checked-in by visa. They disregarded the evidence that my mom presented and screamed at her like lunatics in front of everyone. They even had the nerve to call the police and lie that she was causing trouble for their business. Hệ thống phục vụ khách hàng rất tệ, vô văn hóa khi chỉ tay nạt khách, phủi bỏ trách nhiệm khi book vé sai cho khách. Kiều bào mình sợ book online không an toàn nên mới cần những dịch vụ bán vé để giúp đỡ, vậy mà làm ăn không tử tế còn cãi cùn cãi cố, tới khi đuối lý thì kiếm chuyện đổ lỗi cho khách. Muốn đổ cho khách thì bước ra khỏi máy để khách tự vô ngồi book vé luôn đi. Làm sai không 1 lời xin lỗi, cứ kì kèo gia hạn đợi giải quyết. Người nhà mình tới khiếu nại họ cố cãi cho bằng được dù nhà mình có giấy tờ bằng chứng rõ ràng, sau đó họ còn gọi cảnh sát tới đuổi đi nữa. "Tôi không giải quyết cho cô, cô muốn thì đi kiện đi." Ai đời chủ đại lý mà ăn nói vậy không mọi người, tồi tệ thật sự. Thất vọng vì thấy lòng người và trách nhiệm con người quá bạt bẽo.