Bought a battery from here because I've gotten batteries from O'Reilly before and each time they've…read moreinstalled it for me. It even says they do that on the website. I explained when I walked in that I was looking to purchase a battery and I chose O'Reilly because they install it for me. I purchased the battery and was then told that they don't do installations. Nobody bothered to mention that to me before I spent $200+. I told them the website says they do and they've done it for me before. I was then told that they've never done installations but the mechanic next door will do it for me for "not too expensive". I got to my car and called the Angleton location who said that the employees were most likely lazy and they would take care of me. I drove to Angleton and the worker was happy to install it. I don't appreciate the dishonesty and being lied to when told "O'Reilly has never done battery installations". Please don't insult my intelligence like that.

This store doesn't know what the hell they're talking about. Do yourself a favor and go to another…read moreone. I literally got off the phone with Clute after they explained to me that they don't have what I'm looking for in store, but the Lake Jackson store did have 3 in stock. I drove to the Lake Jackson store immediately (this all happened within 15 mins). The Lake Jackson store didn't know what I was talking about, so they called Clute. Clute then proceeded to tell them they never spoke to me. Avoid these idiots.

Great service everytime. The ladies who work there are very knowledgeable and super friendly and…read moreseem happy to be there. The men, although knowledgeable as well, seem as if they need to put on a gruff attitude.

I go to try & get my car checked alternator, battery etc. & the lady said they don't check those…read morethings as if I was mindless of knowing they have the right Per cautions to do so. she proceeded to say I don't have a check engine light so it won't pop up. Goes inside to get the machine to check the battery & starts helping other customers. very inconsiderate of helping as Autozone Persuades itself to do.

called to make an appointment to get my vehicle checked wasn too sure when I was supposed to change…read morethe transmission fluid and they was great Juanita answer my questions over the phone and was about to get my vehicle checked, will definitely be back for my trans needs.

Thought I could replace transaxle on my own. After disassembling, found axial bearing was rusted…read morein place, common problem. Tried pounding out a couple days . Brought to Coastal knowing chances were low getting it removed at a reasonable price. Coastal removed the bearing/motor mount bracket to extract bearing/shaft [no way I could do that laying under the vehicle, see before and after images]. Also completed the morning after I brought it in and used the non-OEM transaxle I brought it AND at an insanely reasonable price IMHO. Thanks so much David. Highly recommended!!!

Just went in grabbed some things I needed ace the worker was amazing and helped me out. I really…read moreappreciate you today. Thanks for making my day. ;)

I would like to thank Tray for his friendly and professional service. He recommended a new batterie…read moreand had it installed in no time at all! Really helped me out and made my Monday!! Thank you for having such professional staff.

I arrived exactly at 7:30 at the freeport Texas auto zone…read more I asked if I could please purchase a battery for my truck since it completely went death and didn't had someone to help me out. Manager Kim stated she could do nothing about it and basically it was my problem arriving exactly at closing time. I waited until I could get someone to assist me on helping me as I parked in front of store with no help what so ever. Employees inside laughed and thought it was funny. I will never want someone to go trough this ever. Worst feeling ever. This happend today 4/16/2020 Kim was manager on duty and 3 other employees. I would share this hurtful experience trough my media pages and will hope AutoZone stores could train their employees to help those who needed it bad . I understand there is rules as to closing procedures but they clearly knew I was in a urgent need and they could had just stay 1-5 minutes to let me purchase a battery.

Store Mgr Chris and Mr. Juan were so good to me! Check engine light came on while on vacation down…read morehere due to low oil, Chris actually put the oil in for me since I didn't know how. So thankful for these guys!

The older lady that's works there is extremely rude and has very poor customer service. Won't ever…read morereturn to this location.

I've been taking my car to get a oil change at the spot for years then all of a sudden they didn't…read moreput the drain plug in right while doing an oil change and then my engine seized up while I was driving. TJ's loop was the last to do an oil service on my vehicle and yet, they did not want to claim the damages that they had caused. The dealership said that the drain plug was not installed properly along with a bad oring from the plug. They should've told you the issue before anything. It was their fault the engine on my vehicle seized up. It cost me $8000 for a new engine that TJ's refused to claim full responsibility of lack of practice. They may be fast, but their quality work sucks ass. And their claims management team along with the store manager are the worst.

They are quick and professional. This is my go to place for oil changes and state inspections for…read moreall of our vehicles.

Easy to deal with. Got us taken care of quickly. Good communication. Got a great price too.read more

I was dealing with David, a few times over the phone, very friendly and helpful. he said come on…read more in, I will be here waiting. 20 min later walked in and he told his coworkers, his sick, we did a walk around with a lady that just started working there. He never wanted to speak again. I will take my business elsewhere.