I've shopped Potetz for years and they don't always have the item I need but its quick in and out…read moreshopping when they do. Often they ask if help is needed when entering and I've had help finding items in the past. Evidently, they must really dislike cutting vinyl to not sell any that is right there in stock, with employees available.? They have a sign posted near the machine that they don't cut vinyl after 4, which an employee stated he gets off at 4 as he pushed the button for me to see one of the styles. Not a problem since it was 3:40. I didn't linger or need a complicated order. Just one cut across and I take the whole piece. I turned to say how many feet and he had walked off to go talk to the cashiers. I went over and asked to get flooring cut and one of the ladies said, "We don't cut after 3pm, but I can get you a quote." With the time changed from 4 to 3, it was then past their cutting time so I couldn't buy it. There were no other customers in sight, a couple other employees including the guy who cuts it standing right there. Not that it isn't a task any could do. No one offered to help, and I am not sure why it was an inconvenience or why the end time changed by an hour. I didn't mean to inconvenience them buy going into the store to buy something, so I won't again.

Great people work there and are knowledgeable about what they are selling and always great service…read more Feels like a family store

I called up to the store & was greeted by Amanda who was not only incredible willing to help, but…read moreI'd bet she has more product knowledge about an-and-everything in that store. The REAL question is why this girl isn't running her own store. I run a service business & Amanda is what someone who cares about the company & customer looks like. We won't go anywhere, nor talk to anyone else for our needs.

McCoys is not worth the trouble. Go somewhere else and save yourself a lot of frustration. From…read moretheir stupid credit card rules to the I don't care attitude of Brian Oney. My contractor Roy drove 30 minutes to get there and they wouldn't take a credit card over the phone. I talked with Brian and he told me this is a nation wide policy. If it is McCoys is way behind the times and technology we all enjoy.

Highly recommend! Only place we buy treated lumber! Will continue to shop local here!read more

I needed lumber within a strict budget. Red Barn was the best value for the wood and delivered it…read more Nice guys all. Cathryn

My family and I drove nearly 40 minutes from Bridgeland--through traffic--because we had a gift…read morecard to The Container Store. We hadn't been in years, and we thought it would be a fun family trip to revisit a store we used to enjoy. When we first arrived, we were greeted warmly by the store manager, Christi, who was kind, professional, and had a genuine smile that set the right tone. The store was not busy, so it was fairly quiet, and you could easily hear my children's laughter echo through the aisles. My son is four--curious, energetic, and, like most toddlers, has a knack for exploring things he shouldn't. My one-year-old daughter giggled as he climbed into one of the large bins--yes, the sturdy, weight-bearing type designed to hold storage items. Of course, as any parent would, I told him to get out. He didn't listen immediately (because, well, he's four), but he wasn't hurting anyone or causing damage. Had anything happened, we're responsible parents and would've made it right. That's why I was completely shocked when an employee named John came marching from the opposite end of the store with a stern, unpleasant expression. Without so much as acknowledging us--the parents--he looked directly at my children and said, in a sharp tone, "Hey kids, get out of there because if you break, you buy." Then he turned and walked away. Not only was this incredibly unprofessional, it was completely inappropriate to speak to someone else's children in that manner. You don't approach toddlers with jargon they don't even understand. You address the parents first. His tone, body language, and delivery made the situation feel unnecessarily hostile and condescending--especially toward two very young kids who were simply being kids. Whether John was having a bad day or just lacks basic customer service skills, it was unacceptable. It left me embarrassed, upset, and frankly appalled that this was how a paying customer and her family were treated--especially in a store that prides itself on organization, sophistication, and service. Although Christi was not aware of what had happened during our visit, her calm and gentle spirit at checkout reminded me what great customer service should feel like. She treated us with genuine kindness and professionalism, completely unaware of the negative experience we'd just had with her employee. Unfortunately, her warmth wasn't enough to undo the damage caused by that interaction. This experience has completely changed how we view this location, and sadly, it will be the last time my family and I shop here. I sincerely hope The Container Store addresses this type of behavior and ensures no other family is ever made to feel the way we did that day.

I love this store! It's always a great shopping experience. The 1960 store is so convenient and is…read morealways organized and tidy. The staff is great too.

Rude service. They comment on my piercings, and from the looks of it the store could be a bit more…read moretidy... just go to ikea' for rugs, they have much more patterns.

Great selection! Huge inventory. Staff is very knowledgeable and customer friendly. I would…read moredefinitely recommend this store to family and friends.