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    Làmay Nail Spa

    4.3 (200 reviews)
    Closed • 10:00 am - 7:00 pm
    Updated 1 month ago

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    Response time

    20 minutes

    Response rate

    100%

    Services - Làmay Nail Spa

    Manicure

    Manicure and pedicure

    Làmay Nail Spa Photos

    Recommended Reviews - Làmay Nail Spa

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    Reviews With Photos

    Natasha D.

    I rarely leave negative reviews, but my experience at this nail salon, particularly with the manager in the aftermath, was so shockingly bad that I feel I need to warn other people about it. I had gone here once and had a great experience the first time. My gels did lift, which had never happened before, but it took a while, and I promptly went in for my second time when they did. My second time in was not a great experience. The techs were clearly overworked and overbooked and rushing to complete my nails before the salon closed, particularly the tech who did my manicure. She was extremely rough when filing around my nail folds and ended up cutting my right ring finger pretty significantly, along with my middle finger. She told me to put Neosporin on it. I understand cuts/mistakes happen, and my manicure looked nice enough that I didn't make a big deal about it. ...until a few days later, when it was clear my fingers were becoming infected: swollen, inflamed, and painful. I kept hoping it would pass, but when they kept getting worse and the ring finger began developing some pus, I went to Urgent Care and ended up paying about 70 bucks (between a copay, antibiotics, and Epsom salts to soak my fingers in) to have it treated. At this point, I decided it was worth asking the salon for a refund for my manicure, as it was the least they could do. I sent an email and was then told to text the specific location I went to, which I found incredibly odd, but I did. I attached photos and explained everything, thinking it wouldn't be a big deal: they'd grant me a well-deserved refund, and I could put it behind me. I liked the salon and hoped they would handle it well. But the manager (?) who responded to me was incredibly unprofessional, dismissive, and rude. Zero apology for the tech cutting me or my ensuing infection, and argued with me for several days about the veracity of my story. She told me the tech denied cutting me and had told her I came to the salon with my fingers ALREADY CUT (?!). She also refused any kind of a refund. After a lot of back and forth, she only offered me 50% off my next manicure (not even a full service), which wouldn't even offset the cost of the medical fees I paid. I told her as much, and I also told her I didn't feel comfortable returning to the salon given that both she and the tech essentially accused me of fabricating my story. Absolutely wild. I've attached some screenshots of part of the conversation, as well as my cut up nail, here as well. Terrible experience all around. It's so disappointing because my first visit was great, and I really wanted to love this salon, but this was so unprofessional that I could never recommend this place in good conscience to anyone.

    melinda h.

    First time here and Chunn was awesome.. she gave me a full gel x set to help me grow my nails back out. She was so fun to talk to and gave me a clean ass manicure! She helped me pick a nice clean girl color and showed me a new mirror like chrome powder.. I'm obsessed! I also got a gel pedicure but I can't remember my techs name. She did a good job but was a bit rough if I'm being honest. I'd prolly try another tech next time

    1.5 weeks after
    Haylee S.

    It's extremely rare that I write negative reviews, but I am really disappointed in my experience at Lamay. My nail artist was aggressive, telling me to relax my hands about 20 times (this is not an exaggeration) throughout my appointment without any sense of wanting to make me feel more at ease. She wasn't friendly, so it made it hard to relax since I was stressed the whole time. For over an hour I felt uneasy and have never once felt like that at a nail appointment before. I don't expect a lot from nail artists to act super friendly or anything, but this was pretty bad that I felt compelled to share. I got gems on 4 fingers, all of which fell off after a week or less. I will say, I was happy with how the nails turned out right after - it was done nicely and with attention to detail. My artist was precise - my review is more so reflecting on my personal experience. My friend also got her nails done at the same time. 2 of her nails chipped or came off within 1.5 weeks which is a lot shorter than other places. Overall, I really wanted to like this place for the beautiful aesthetic & detailed nail art, but I won't be coming back.

    Disney princess sleeping beauty inspired nails
    Vicky K.

    Everything. When you walk in the receptionist greets you with a smile not on their phone.. They have a HUGE display of nail color that you can choose from. If you need a nail tech I recommend Joanna she's so talented and great at what she does. She listens and also puts her nail wisdom and makes your nails so beautiful.. They also give you a free drink and refills which I didn't know. The vibe is also good.. Good music and great customer service.

    Nails
    Jessica S.

    I was referred here by a friend, and it's officially my new favorite nail salon! Chun absolutely killed it! I'm SO obsessed with how my nails turned out. She was quick, professional, and so detail-oriented. I will 100% be back.

    Melody L.

    I came here with two of my friends about a week and a half ago. I left happy with how my nails looked, but unfortunately they've already started chipping from doing something as simple as washing my hair. What made the experience worse was how my friends were treated. One friend's nail tech kept telling her to stop moving and repeatedly brought up how another customer had called her aggressive, asking us if we thought she was too. Honestly, she was. My other friend's nail tech used the wrong color and said she'd have to pay to remove it. She even told her, "Girlie, you're being indecisive and it's getting kind of late," even though our appointment was at 5:30 and her nails didn't get started until after 6. Overall, I was disappointed.

    reference ( this is me)

    I can not speak on nail services but please do not get lash services from here. I work 6 days a week. My only day off is Saturday. I booked a 10 am lash service with Rae and it was the worst experience I've had at any salon. I always stay with service providers for years. I've been seeing my hair dresser, nail tech, masseuse for all over 3 years. My lashes looked nothing like my reference picture. Your eyes are closed the entire service. I saw my lashes for a total and 15 seconds before being walked to lobby and she let in another client. When I realized they were not what I asked for, I walked back in, minutes later. I told the front desk lady that we're not what I asked for, showed her the picture, and she agreed. I was told to wait and she'd reach out to the manager. 40 minutes pass and I walk back up, she said Rae will remove them in 30 minutes. 30 minutes pass, I walk up. I wait another 15 minutes. I am told Rae took too much time on her last service and I will need to wait another hour. I understand Rae being busy, but a salon only having 1 lash tech is not ideal. I would've preferred a response saying there was no time whatsoever instead of waiting over an hour and a half. I ended up going to another salon (lashes de Anna) in Burbank. And got the lashes removed. I was told by receptionist at Làmay to text for refund. And was denied a refund by the manager. I am not a perfectionist. I understand that each beautician has their own interpretation. To me, it wasn't a different interpretation, it was a completely different look. I do not wear heavy makeup, ever. They were not ugly, they were just simply too different than what I asked for I left their salon in tears after sitting for over an hour and a half waiting to get them removed. Management refused a refund, but offered me to drive to Korea town or dtla to get them redone (I live in Granada hills, this is a very far drive for me) I also wouldn't want to book with a studio that gave me something so different than what I asked for. If you work a lot and value your time do not come here. I don't blame the lash tech directly, but for there to be no other tech to adjust or remove services is disheartening. I do not blame the lash tech directly, the salon management has bad business practices and they're understaffed.

    My hands have eczema on them, and they were super kind and it did not bother them. Thank you so much Sarah for doing my mani!
    Jessica W.

    Made an online reservation a day before and it was super easy. My nail technician for mani was Sarah who did an amazing job for me!! I had inspo pics and wanted to add a Leo homage for my husband on my nails. She got the constellation for Leo and added little gems. This was my first time ever getting Gel X (or any kind of extensions) done and I had such a wonderful experience. Min did my pedi (I just got the same cat eye done on hands on my toes) and Min was super funny and bubbly, I really appreciated that because I am so self conscious of my feet. I've always worked in restaurants so I never really gave myself a lot of nail attention :') so they were a little rough lmao. Overall, the location is so great for me, and I think I found my go-to spot from now on! All the workers were coming to look at my nails and hyping the artists up and myself, it was really fun. Amanda, the receptionist is also soo kind and really made me feel welcome. Thank you so much yall! I love my nails!!!

    Andrea O.

    I had such a great experience here! My nail tech, Armine*, absolutely nailed it (pun intended). I brought in an inspiration photo and she recreated it PERFECTLY like, spot on. I'm honestly obsessed with how my nails turned out. The shop itself is super clean, which I really appreciated. There was someone cleaning consistently throughout my entire service (about two and a half hours), which made the whole experience feel extra professional and well cared for. On top of that, the music was great! Kudos to whoever is in charge of the playlist. Another thing that I loved is that I could book online! The website looks like it's still a bit of a work in progress (you can't select a nail tech). Overall, an amazing experience from start to finish!

    Kat R.

    Let me tell you something! I am very picky when it comes to nail salon/ spas because I'm on my feet all day every day so nail care is important! Làmay is my dream come true! I added a last-minute service in the morning via phone call and they were more than accommodating! They even sent me a quick little text to let me know if there was earlier appointment appointments, which I do appreciate. When I got there, the receptionist was super sweet. She remembered me by name and explain the whole process of how to check in and the different options that they have! I picked express Mani and signature organic herbal pedi. And OH MY GOSH first of all Ethan absolutely amazing! Like I am actually booking out for next month so he can do my pedicure again. I'm literally talking all day at work so I was able to disassociate and read my book while he focused on doing my nails and giving me amazing service ! The person that did my manicure think her name was Una she was really quick and efficient, and I was always mindful that I did not ruin my color. Overall, super peaceful, super clean , everyone was really nice. I can't wait to become a regular at this location already recommending it to my friends.

    The front of the menu
    Alivia A.

    My first time coming here and I had Mytha work on my manicure and Min work on my pedicure. Both were very sweet and did a great job. The place looks clean and we were even offered complimentary drinks such as water, hot tea, mocktails, or Vietnamese coffee. Manicure (gel) : $50 Pedicure (gel): $55

    builder gel on natural nails
    Eleanor D.

    i don't usually write reviews but i'm super picky when it comes to getting my nails done and chunn is truly the best!!! i've gotten both gel-x & builder gel from her -- she's incredibly skilled and meticulous but also super efficient with her work. she's clearly so knowledgeable and dedicated to nail health as well (which i'm super thankful for as someone beginning my nail biting recovery journey). also just truly a lovely and super funny person, so easy to talk to and nonjudgmental about my short and weak nails. i'm really happy to have finally found a salon & nail tech that i can rely on for consistent, clean, great work go see chunn!!! can't recommend her enough.

    Cindy O.

    I was hesitant to write this review because I truly believe there are talented people working here, and I always try to give grace when I can. I want to start by saying Melissa was one of the techs I had the immense pleasure of meeting and interacting with. She was warm, engaging, and kind -- so much so that my young one said she was the best part of the entire experience. Làmay Nails in Burbank absolutely has exceptionally talented technicians and artists -- no doubt about that. The salon offers an incredible variety of beautiful colors and designs, and they are clearly capable of bringing creative visions to life. Unfortunately, the negative part of my experience had to do with the level of customer service I personally received. Since it was my first time booking, I called ahead with a few questions to make sure I correctly scheduled multiple people with different services and designs out of respect for everyone's time. The person I spoke with on the phone came across as defensive and rather hostile, which immediately made me feel uncomfortable for simply asking questions. When I arrived for my 4:30 appointment (I walked in around 4:32 due to parking farther away), I had received a text confirming my ETA and let them know I was there. However, upon checking in, I was told, "I'll let you know when someone is available for your service," which honestly left me confused because I had specifically scheduled services for two people at 4:30. Forty-five minutes later, I still had not been assigned a technician, while several walk-ins who arrived after me were already being helped. I genuinely tried to remain patient and understanding, but I couldn't help feeling hurt and overlooked by that experience. To add to that, despite the salon priding itself on guest service, no one offered even a small gesture of hospitality such as water while we waited that long. At the same time, my 15-year-old was being serviced by Chunn. I will say she is incredibly talented at what she does -- possibly one of the most skilled nail techs I've seen from a technical standpoint. However, her demeanor and overall manner toward my daughter were very disappointing. This was my girl's very first manicure set as part of her birthday celebration, and while the nails themselves came out beautiful, the experience emotionally fell short. The way she spoke to her, shuffled her arms around, and interacted overall felt cold and dismissive. We remained polite the entire time, but it honestly made us feel uncomfortable and distant. Again, Melissa was the complete opposite -- sweet, attentive, and genuinely welcoming -- and I'm grateful we encountered at least one person who made us feel seen and cared for. Overall, the artistry here is undeniable, but customer service and kindness matter just as much as talent. I truly hope management takes experiences like this into consideration because the environment and interactions can deeply impact how memorable a visit becomes -- especially for first-time clients and young guests celebrating special moments. As verification that I was in fact a real client I've attached my receipt for services. And individually tipped via Zelle as merit. Also, as a side note, I thought it was worth mentioning because it was the first time I've personally encountered this -- my daughter had regular blue nail polish on both her hands and feet that she had done herself at home. We were charged for "regular gel removal" twice ($5.03 x2). It may seem minor, but after everything else throughout the visit, it unfortunately added to the feeling that the overall experience lacked attentiveness and transparency.

    Nail art with Sam

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    Page 1 of 5

    Ask the Community - Làmay Nail Spa

    Hi! I was wondering how much you charge for a full set of acrylic nails with nail art? 😊

    We are a non-toxic salon, so we do not offer acrylics. Instead, we provide healthier options for your natural nails, including builder gel, Gel-X, and dual form extensions. Please view our full menu here: https://lamaynailspa.com/services.

    What happens if gel x nail pops off/chips same week of getting them done?

    Hi there! We stand behind our team’s work and offer a quality guarantee, so no worries. Our team is highly skilled, and we’ll make sure you’re in great hands. You can check out our team’s work on Instagram at @lamaynailspa :)

    Does this salon use cruelty free products?

    Hi yes we do, we’re non-toxic nail salons :)

    Hello, does the builder gel on natural nails include a color or just a clear base in the price ? Thank you !

    Hi builder gel price does include a gel color :) Please call our team at 818 245-5226 for any other question

    How much is a gel pedicure?

    Hi gel pedi costs $55. Please check our full menu services here: https://lamaynailspa.com/services :)

    View All 6 Questions

    Review Highlights - Làmay Nail Spa

    “Timing is huge so when booking nail art, call the salon to make sure you booked enough time and go with Emily Tran!”

    Mentioned in 33 reviews

    Read more highlights

    Làmay Nail Spa - othersalons - Updated October 2026

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