Brian The HotTubMan is amazing! My older model hot tub had been out of commission for years and he…read moremade it like new. Cracked wet ends, dead pump and control panel. He helped me assess whether it was more cost effective to repair or replace. He came out, fixed everything up and the total came in below estimate! His troubleshooting is incredible. When a later problem with the lights watchdogged the control board he diagnosed the problem to a single fuse over the phone. He sold me the fuse and showed me where to install it. The whole problem was found and fixed in the same day. Brian is smart, efficient and dependable. I highly recommend The HotTubMan!

Brian and his crew are absolutely the best! I most highly recommend The Hottubman LLC for service,…read moreprofessionalism and fair pricing. It was going to be three weeks for before Brian's crew were available. My tub was leaking, the pump wouldn't cycle, and the weather was going to be below for several days in a row. If the hoses froze, our expensive hot tub would be ruined! Brian walked me through exactly what to do to fix the leak and where to go to get a small enough heater to keep the hoses warm. When my service day came, Eric was right on time, checked the service panel as a matter of practice finding a loose wire and then was able to replace the pump even though near impossible to get to location. Even if I have to wait a month for an appointment, I won't use another hot tub repair company.

Customer service is pleasantly responsive and they've performed several jobs for me. New pool…read morecover, closing, and winter service have been completed when scheduled and the people doing the work are very nice and helpful.

I am writing this review regarding the service department at Sparkle Pools. Tammy was prompt,…read morecourteous, and had the estimate to us within 24 hours! She had the parts needed and due to the urgency of the situation- she had 2 technicians at my home within 48 hours of contacting Sparkle Pools to not only fix the containment piece of our filtration system but to diagnose and fix our pool heater. Both technicians were knowledgeable and were able to communicate what they were doing and how to keep the system running without future issues!! Thank you Tammy- Thank You SPARKLE POOLS!!

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

Get service, wonderful people. Highly recommend. Had a small issue with the cover I purchased…read more(totally my fault nothing to do with Family Pool), worked around the issue and did the most comprehensive pool closing I have ever had. You should use these guys

From the owner: We specialize in weekly cleanings, maintenance, and repairs. We also do liner replacements and…read moreservice spas. We are a family run business so the relationships we build aren’t just around pools. Let us know how we can help you get the most out of your pool.

Very rude company and unprofessional manners not recommend…read moreto work with them they do not have time for anyone. Like we do not do this and hung up. don't waste time with this company

The absolute worst in the business! Don't even bother calling the office as you will only be met…read morewith rudeness. I had hired them to clean my pool but no one showed up. I called the office to find out why and got an abrupt response. They couldn't even apologize for leaving me waiting at home all afternoon when I was supposed to pick up prescriptions for my ill grandmother. Even worse is "Trond" is just as bad as a landlord too. My daughter rents an apartment from him. He is a nightmare. He and his wife care about no one other than themselves. Despicable people!

Nice job with our hot tub - flush. They patiently educated us with maintenance as new owners. We…read morehope to continue working with them.

Fixed my pool pump. The guy who worked on it knew how to re route the broken pipes. The pump is…read morerunning great.