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    Lyons Do It Best Hardware

    3.3 (3 reviews)
    Closed 12:00 pm - 5:00 PM

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    Harbor Freight Tools

    Harbor Freight Tools

    (3 reviews)

    A lot of what goes on here not the fault of the employees. However, they're in the dark as are the…read morecustomers when it comes to the availability of products. The store is okay for small items but if you have to order something, God help you. You can see this on Better Business Bureau and consumer affairs.com. Yes, I agree they should know but they don't. I only have one example and that is a folding trailer. They have one in the store on display but they do not have any in stock and neither this store or the nearest one in Lexington knows when one will come in because the truck just comes. There is no way to know in advance what is on that thing and this product and several others require in-store purchase. I went to their competitor's website, Northern Tool and was able to order one although it is not the same price.

    Was super excited to see a Harbor Freight open locally. Hadn't had a chance to stop in since they…read moreopened but got a flyer full of coupons and notice about a 3 day "parking lot" sale starting today. We pulled up, coupons in hand, ready to shop in the great outdoors, hopefully avoiding the Corona Virus and nope... nothing actually in the Parking Lot. Ok... I'll give them it's been raining so they are holding it indoors... Walked in and there are signs everywhere but the "parking lot" sale is spread ALL OVER the store... things we'd been looking for were hidden on regular shelves, not out with the sale items... basically using, predatory sales tactics to get us INSIDE the store, looking through the whole store hunting for the sale items and hopefully finding other non sale items we absolutely must have. Now, we'd also decided to buy a large ticket item while we were there... we had a 20% off coupon after all! We found what we wanted and it said to ask for assistance. We did and were asked for the item number... hmmm didn't know that was my job. Purpose being they had to look and see if the item was in stock. Ummm.. there's one on the shelf, I say.. ignored... nevertheless, they have to see if it's in stock. No, none in stock, they need our info to give us a rain check. Ummm.. I say again... THERE'S ONE ON THE SELF! Oh, ok.. we'll have someone get that for you. Yeah.. that's what we asked for 15 minutes ago... ASSISTANCE! Oh, and by the way, the 20% off coupon doesn't apply to big ticket items... So. Not. Impressed... They could have had 2 new customers... instead, neither of us will be returning.

    Edmondson Plumbing & Electrical Supply

    Edmondson Plumbing & Electrical Supply

    (1 review)

    Terrible customer service. This company does not follow instructions and misrepresents what is…read morediscussed over the phone. Buyer beware. When placing an order online, I requested a shipping change: if they could refund their shipping charge (which would have covered standard UPS Ground), they could instead ship using my own UPS account via 2nd Day Air. I followed up with a phone call to confirm and clearly stated that if it was too much trouble, just use their regular ground shipping and ignore the change. Over the phone, they confirmed the order would ship via UPS Ground using their free shipping. However, after the item shipped using my UPS account, I was told they could not refund their shipping cost -- despite the fact that I was eligible for free ground shipping in the first place. I spoke with the same person again, who gave no clear explanation as to why a refund couldn't be issued. This is a small business, not a large corporate chain, yet they act as if they have no flexibility or accountability. This isn't about small $10 shipping charge -- it's about honesty and doing the right thing. They profit by refusing to refund money they shouldn't have charged, and then hide behind a false lack of options. Unprofessional and dishonest. I strongly recommend staying away.

    From the owner: Visit our showroom to see our line of Moen & Delta faucets, Aker tubs & showers, Tradewind…read morewhirlpools, vanity tops, and more. We are an Authorized Independent Stihl Dealer offering a full line of Stihl Power Equipment and service.

    Lyons Do It Best Hardware - hardware - Updated May 2026

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