1.) Partners with JustAnswer tech questions (JustAnswer.com had No Prrmission for my service from Lyft. [JustAnswer is a KNOWN scammer] 2.) My creditor alerted me of a total of $70.00 for user fee and IT services that were NEVER RENDERED! 3.) Pick up time (from home) usually/mostly late even scheduling for 20 minutes in advance to secure the timely ride to (98%) doctor appointments 4.) (Disability Limited Income) expensive rides, late drivers, no Englsh, hiking up prices, and have been jipped by DRIVER cancellation AFTER WAITING 40 MINUTES IN FRONT OF BUILDING ON A COLD, WINDY DAY, and Still Charged ME for the cancellation!! 5.) No Live Customer Service Person and Tech Partner - the same - Just chatbox - then charged $70.00 total fee. 6.) Neither Lyft nor JustAnswer should still be operating under these practices! 7.) FINALLY, when Ending a Lyft Chat, they have the brazen audacity to ask for payment info!! *** USE UBER, other ride-share companies or even, yes a smelly taxi, INSTEAD of Lyft! THAT'S how I'm DISSATISFIED with them!! read more

Lyft is very expensive, disappointed owner of Lyft should be on top of this. Uber is getting better when comes to not overcharge me.

I took ride from home to walmart 10/31/25 over charge $10.91, I need my money back, as soon as .

Left a previous review about how the app kept putting me a mile from airport and when had to cancel Lyft charged $5 and they have made it to where you cannot get that back. They removed any option to chat and when you try to select help for cancellation it replies your cancellation is valid no refund. I have determined to get my $5 back by using only Uber in all my business travels now for the next year or two even if the ride cost double... I hope this warning helps others to stay with Uber (who does work with you if their app causes you an issue) read more

Congratulations on your surge pricing model Lyft! Hope you enjoyed making me pay 5 times the amount I've paid in the past for the same ride home. Also, congratulations for making it impossible to share feedback with you directly (which is why I have to share my thoughts with you here on Yelp.) Enjoy the money I paid - it is the last you will ever receive from me. read more

I just don't get why a 15 minute ride cost $70 at 445am to the airport? When it shows Only around $20+ other times? Seems very high read more

Lyft - Price - Taxis Near Me

If I could give ZERO stars I would.. They are just a company full of liars. I left my phone in a Lyft about a week ago and it was an extreme nightmare to get back because of the "help" of customer support. After contacting the driver the same day I left my phone the chat stops working. Messages began to disappear from the chat daily and I was unable to communicate with my driver at all. I then contacted customer support and told them this very thing and they pretended like I didn't say it but I took screenshots of everything. This is where the nightmare began, first there is absolutely no way to speak to someone on the phone so everything is done through chat. I opened 9 chats with customer service over a week with each of them telling me they have reached out to my driver when in reality they actually didn't. My driver was reaching out to them to find me and they kept ghosting her. Everytime I'd open a chat with customer support the person would ask the same things instead of going back and reading the other 5-6 chats id already opened. Just pure LAZINESS!!! on the 10th chat I actually got someone who wanted to help and not kick the can and I was able to get my phone back THAT SAME NIGHT!! DON'T TRUST LYFT AT ALL. read more

Lyft does NOTHING to support their drivers. I've driven for Lyft for almost 6 years and out of those years, I've approached Lyft with issues and not once have I ever been supported as a driver . They are quick to tell you you'll be deactivated if you turn down a ride you don't want . Example driving 8-10 miles for a 3.00 ride . However l, if your thinking of driving for them, reconsider . If something serious happens they won't support you and just gives you a prewritten script . I was verbally assaulted by a drunk man and Lyft Basically condoned it as nothing was done ! That's the type of support us as drivers get . I had a passenger that left a stench in my vehicle I still have not been able to remove . I just contacted the driver portal and was told that it's been longer than 3 days so ce la vie! Blown off again and I've got a permit stink in my vehicle!!!! If I could leave 0 stars I would but couldn't post with none . So Yelp you should not make us give them some recognition when it's not deserved! read more

Used Lyft while out of town with my daughter and got dropped off at a completely different address then I submitted. 10 blocks away. Was told I needed to order another ride to get to our final destination. When I contacted Lyft to ask for a refund on the additional ride I had to request due to Lyfts error, I was told they would unpair me with the driver I had and that was their solution. This was not due to the driver. When I continued to push the issue they came back saying the additional stop Lyft made was at an address that I never even entered and we were dropped off at the address I submitted. But according to Lyft I was dropped off .1 miles away on a different street I brought up that this just confirms that something is wrong with their data and how it filters through. Lyft washed their hands of their mistake and refuse to make it better. So, they took my money for the first ride that went 10 blocks out of the way and then they took my money for a second ride to get us back to our place. Do better Lyft. Being in a hood you're not familiar with at night, with my daughter and the driver won't take you to the actual address provided is not cool. Will not use Lyft again and be placed in this type of situation. read more

If you think they're immature and terrible as a service, you should try sharing the same building for your work! They're constantly honking their horns in the parking lot driving the other tenants nuts. When you complain, they only do it more. Very questionable personnel hanging around the building at all times. Makes you wonder if you should run to your office for safety or need to call security. Always loud and obnoxious in the corridors and out in the parking lot. Who wants someone who acts like a 12 year-old driving them around? read more

this is terrible for drivers 2x in a row now it purposely takes you away from streak zones and then refuses to give trip till the first minute after the streaks end I will now resort to being the guy who cancels multiple times till I get the advertised benefit no incentive to have high acceptance rate when the driver is the one who takes the L read more

Received a discount through email from Lyft and when I used it on the same trip I've used in the past multiple times the trip cost me a lot more than normal making the discount not only useless but more expensive. Going to start using Uber. I don't like being tricked. read more

I have never had an issue until this Morning's experience. I have never had to pay over $40 for a ride but this morning was ridiculous. A $100 fare for a 26 min ride. Because the policy states whatever the price is at that time and driver availability? read more

Lyft - Taxis Near Me

2 of my last 3 rides with Lyft have been horrible. Drivers spent more time looking down at their phones instead of out the windshield. they did not use the phone holders they had coming out of the vents but drove one handed looking down. I have contacted Lyft to leave a complaint and they offered my $5 whoop di do. And they were proud to tell me they received my complaint whoop di do. what i fine absolutely amazing is both of these drivers had a 5 star overall rating. don't believe it. my driver tonight spent most of the ride exceeding the speed limit by 15 MPH while looking at his phone in his lap. Lyft has lost their customer service bearing and should be shut down. they claim to care about rider safety, but I am not drinking that cool aid. it is time for folks to start giving the drivers realistic reviews. I am done read more

I driver name. Adam. Pickup at. Lambs ln. Ceader Park tx . When I got in the car I asked the driver if he knew he was going driver said to me and I quote I know where the f*** I'm going I've been doing this for 15 years driver was continuing to make wrong turns which I tried to correct driver got frustrated and driver told me well I should just get out let me off 3 mi from my location oh by the way I am a veteran and I am handicapped and I'm also 65 years old most unprofessional driver I've ever seen read more

I will use Lyft from time to time. My girlfriend and I were in Atlanta,GA and we decided to use mainly Lyft. One day during our vacation we needed a ride to the Atlanta Braves game. I tried three times in a row to get a Lyft ride to the baseball game. Three Lyft drivers in a row accepted it and a few minutes later canceled on us. We had to use Uber and the Uber driver showed up in a timely manner. The Uber driver saved the day for us. I contacted Lyft about the three canceled rides by their drivers and they did nothing to make it right by me. I'm very disappointed with the customer service that Lyft provided and the flaky Lyft drivers.Use Uber and you will receive better service. read more

Beware of registering with or using Lyft! While on a trip in March of this year my wife registered with Lyft so we would have an option if Uber didn't work out for us, big mistake. Understand this, we have NEVER usedLyft, she only registered with them. It is now mid-May and on a regular basis Lyft is charging our account between $2 and $18 to "verify" funds available on our account. When they do this they hold our money for several days then put it back. As of today there are two separate charges totaling $25 pending on our account. There is no phone number to call and talk to customer service and the emails we are sending are not being responded to. We are at the point where my wife is going to need to cancel here bank card and get a new account number to stop this as our bank stated this is the only option for them. The only reason I gave them one-star is that no star is kot an option. read more

It was 5:00 on a Friday, I needed to get my car out of the body shop right now...checked Uber-$47 bucks to go 3.5 miles which I though was ridiculous. About $25 w Lyft-fast courteous driver on time and could not have been nicer. EVERY time I get in a ride service I ask the drivers who all they drive for...they always reply with 2-3 companies and always uber......so same drivers, same cars, cheaper price...what am I missing here? bye bye uber read more

Having used Lyft and Uber in various cities, I can say Lyft is the best option. In San Antonio, they are a solid option. I've used them for various reasons, ride to airport so not to pay for parking and when my car was in the shop so that I could get to work. Their wait times have never been more than 10 minutes. The drivers are nice and the cars in good condition. They also offer referral codes for spreading the word. If you're a new user, click this link and you'll get a $15 credit. https://lyft.com/ig/JAMES109326 In my opinion, when comparing transportation options in SA, Lyft beats the others hands down. read more

They banned my account. Hell the lady let me play with her tits. She's could say no the first time. All of sudden they deactivate my account. By the way that lady smoking weed on job. She's not suppose to do that on her job. I wish can put my two cents in but I'm a African American man. I will lose against Lyft. I been with them a year. It's your driver fault. She's the one say yes about touch her breast. I been a loyal customer over a year and y'all are doing me dirty. Lucky I give them one star. This piss me off how they are doing me dirty. Your driver should get suspended for let that allow. I understand the policy. Your driver have to follow y'all policy. read more

Lyft has a new policy of using ambassadors to pull Uber drivers out of the queue at San Antonio airport. unfortunately they're also pulling their own drivers out of the queue as most of us drive for both Uber and Lyft. causing us to lose money and time I will never ever work for Lyft again!!!!! This policy is some of the worst management decisions I've ever seen made by a large company. I urge you to Deactivate Lyft. read more

Been on phone for almost 30 minutes, with Lyft corporation office. Why should drivers continue scheduled rides when someone else pickup your passenger and you don't get paid? This is absolute bullshit. Drivers out here making less and less money how are we suppose to support our family! This happened more than 3 times. Then they lie to you about another driver picked up passenger, which is bullshit. Lyft do better, this ain't rocket science. When you have a rental you never get paid rental reward, wtf. Thanks for screwing us over Lyft and taking our hard earned money! read more

This Lyft driver left their dog in 110 degree direct sun for almost 20 minutes in mid July. The 20 minutes were how long we knew about, but how long before we got there?? Temperatures rise by 30 degrees in 15 minutes in a car even with windows down a little. 110 degrees that day + 30 degrees after 15 minutes = 140 degrees!!!!!!!! This happened 2 days ago and lyft doesn't seem to care. 6 people were finally surrounding the car running into all the nearby businesses to find the human companion. She comes out after almost 20 minutes acting like it's no big thing. Unbelievable- 911 was taking forever. Just horrible. Pictures are above. The grey Scion. read more

Lyft - A nice customer trying to help the poor dog in 110 degree heat. - Taxis Near Me

See all

Awful customer service! don t even read the email you send and reply with some stupid answer I Send a screen shot of my issue and they reply asking a screen shot Very condescending reply Like you do know what you are doing or what you are talking about ....No apologies about my issue ... They messed up my finances because the web browser does NOT allow you to switch your payment YOU have to install the app and I had to have several email back and forth yes 5 emails just to get the I stupid answer THEY are Terrible read more

they have the worst customer service as a driver. I go to a pick up location and I wait and the customer no-show they want give me a no-show fee because it said I wasn't at the pin and I can't get to the pin because it's complex I can't drive there. They'r the worst. read more

On October 10, 2020 my foot was ran over by a Lyft driver as I was loading my children into the car. I had contacted the Lyft company immediately and took pictures for their records. The first person I spoke with said they would send me a medical form through email to provide to the hospital if I chose to go. I never received this email. Three days later (which is funny since they conveniently waited until my Lyft Pink subscription was auto-renewed and paid) I received an email from Lyft stating that I would not be refunded for that ride or given any other ride credits as compensation for the incident. Lyft made it very clear, in fact, that they would do nothing to make it right. The only form of reassurance I was given was that they had "appropriately dealt" with the driver - whatever that means. Long story short, one of their drivers caused personal injury and endangered my children yet I was still expected to pay for that ride (meaning the driver still got paid) while Lyft made zero effort in customer service to right the wrongs caused by someone contracted through their service. Because of not being able to afford the medical bills, I avoided a trip to the hospital by spending the next 48hrs with my foot elevated, wrapped, and iced. Thankfully enough, the swelling went down but the area is still bruised with a possible metatarsal fracture. I am glad I didn't go because it has been made apparent that there is a good chance I wouldn't have been reimbursed at all. With no medical document provided as promised, and the canned email stating policy and terms in lieu of basic customer service, it seems as though the only way this situation would be made right is through a lawsuit. After reading multiple reviews, it seems like the issue of rider safety is a common occurrence - all with similar results of Lyft still paying the driver in question and providing the injured rider with little to no compensation or peace of mind. I don't know about you, but I definitely can not condone supporting a company that continues to capitalize while putting their loyal customer's safety at risk. For the record - I was an Uber Diamond user subscribed to Uber Pass for years. I never had a safety issue like this with Uber, but whenever ANYTHING went wrong I could contact Uber's customer service and they would immediately refund me for the ride and do whatever they could to make it right. I only switched to Lyft for the price (the base Lyft price was cheaper than the discounted Uber price. With Lyft Pink, the service was even cheaper). After this situation, though, I would rather pay the few dollars more to ensure my peace of mind when it comes to my family's safety. read more

For those whom live in or around the Austin, Texas area; I myself have the very best to say about the great people whom are LYFT ride drivers. I just had a very pleasant ride with the very pretty and sweet; Aralynn. She like the others is a very considerate person whom indeed takes pride in the HONORABLE service that she is providing for others. read more

I don't recommend anyone using Lyft because I used it during Christmas Eve and New Year's Eve and was charged one amount but on the way back home I was charged a higher amount so I contacted customer service and was told rates went up without letting the consumer know. You are better of taking Uber because Lyft does not use the correct address when picking up or dropping off. Thank you!! read more

Yay for San Antonio ride sharing! In an effort to reduce drunk driving in San Antonio, our legislators made the right choice, and ride sharing is here to stay! Lyft is so much more friendly than the competitors, it seems. They're always eager to hand out free or discounted ride offers online or at festivals. It's fairly easy to get some free rides during Fiesta! I always appreciate the pink fluffy mustache that adorns the front of some of the cars driving around. The drivers are always friendly, and talkative. I've never ridden in a dirty car, or with a rude driver. I realize that this isn't the rule, and there are always going to be some bad apples in the cart, but I've had good luck. Some of the drivers have even had cold water, and snacks in the back ready for riders! Deluxe!!! It's the best option when heading for the airport, since taxis have to pay some sort of taxi fee or surcharge of some sort. read more

Lyft app is the worst. Set up three payment methods the day before I needed the ride. Moment of Truth comes...there was an error with Google pay. The fine credit card I entered was not enough,, it wanted a second one. And when I tried to switch to PayPal after panic walking three blocks I could not realign my pickup location. Screw it. I'm deleting the payment methods, and the app. Never again. read more

From a driver's perspective Lyft is terrible. The market is very very over saturated and they continue to add more and more drivers. How can anyone make any money at all? I'm unfortunately very disappointed with my entire month long experience and I would highly recommend that you pass on Lyft driving. read more

HONESTLY WE DON'T CARE ABOUT OUR CUSTOMERS!! I only gave Lyft a 1 because Zero wasn't an option!! Lyft is no Amazon!! Amazon knows what Customer Service means, Lyft wouldn't know Customer Service if it bit them in the nose!!! On their website and Facebook page, Lyft claims their Customer Service is available 5am -9pm PST, what a crock, they have absolutely no customer service and hide behind their computers! My question to Lyft is, do you even know what Customer Service is? I don't think Lyft has any clue what Customer Service means!! They don't have a phone number Customers can't call to address issues, like stolen property, they don't follow up, and when someone claims a loss, they allocate the responsibility to the Lyft driver to get back to their customers and don't follow up on claims by their customers! Oh but they do have a hotline for Service Animal questions but if you have a real problem, they tell their customers, your loss is not our problem, report your loss to the police and claim the loss on your insurance policy. Lyft's Motto should be "Honestly, We Really Don't Care about our Customers" More specifically, last week, less than 24 hrs prior to her intention to fly home for the holidays, my daughter took a Lyft to pick up her car that she had to leave at a local restaurant the prior evening as her battery died. Bottom line, she accidentally left a very expensive Pink handbag in the backseat of the Lyft. Unfortunately, to make matters worse, inside that Pink handbag was her work Laptop, prescription glasses, Air Pods, Prescription Meds, more than $4,000 worth of merchandise in total. Less than an hour after being dropped off by the Lyft driver, she realized she had forgotten her bag in the Lyft and immediately reported the lost/stolen bag via the Lyft App. She then searched for a phone number to call Lyft to report her loss but Lyft, who claims to be Customer Service driven, has absolutely no phone number to call to report grievances, emergencies, lost items, complaints or any other issues that a normal service oriented company addresses on a daily basis. Long story short, after sending multiple texts, later in the day, the driver who, according to Lyft "Customer Service" was supposed to call her back and has yet to even attempt to return her call or texts. She was finally able to reach him on his cell phone, but he just yelled obscenities at her and claimed he doesn't speak English and click, he hung up on her. Since then my daughter has filed a Better Business Bureau complaint, reached out to Lyft customer service to complain about the way she was verbally abused over the phone by the Lyft driver via the Lyft App and the only thing Lyft offered for the $4,000 worth of personal property the driver stole was to give her a $15 credit. She followed up her complaint with several more complaints. It's pretty clear a robot responded to her complaint as they asked for her phone number so the driver could supposedly call her back even though she already told them the driver claimed he didn't speak English, thus it's quite apparent that the "Customer Service" department didn't even read my daughter's complaint. With the drivers name Gamalier, listed on the Lyft App, and after an extensive google search, my daughter and her work colleagues were able to find his last name. Apparently Gamalier is from Puerto Rico and speaks Spanish. My daughter has a friend who speaks fluent Spanish, draft a text to Gamalier in Spanish which was followed up with multiple phone calls to the driver and Gamalier not only hasn't responded to repeated texts, he appears to be avoiding any form of communication. I have to believe the reason Gamalier refuses to answer his phone or respond to texts, is that he is in possession of my daughters property and has no intention of returning it to her. I guess when you work for Lyft, its ok to steal customers property! It has now been a week since her property was stolen by Gamalier and my daughter still hasn't heard from anyone at Lyft, not the driver Gamalier, not customer service nor any employee of Lyft. Due to the loss, my daughter had to delay her flight back home to see her Mom and was unable to work for several days without her work issued laptop. Where is the Customer Service Lyft? read more

I had to use Lyft the other day when my car was giving me trouble. Driver arrived quickly and was super friendly! If you have never used Lyft, well use code: LYFT2EVENTS and get a discount off your very first ride! Love them! read more

Lyft - Taxis Near Me

Horrible aggressive driver license plate # JKB5982 in a silver/white 4 door vehicle, he was a man. We were driving on a two lane highway. About a mile ahead our two lanes merged. He was driving below the speed limit, so I decided to merge ahead of him instead of last second merging the mile ahead. The Lyft driver attempted to match my speed, to remain side by side with my vehicle, so that I would not be able to pass. I then ended up ahead of him, however when the lanes merged into one, he forcefully inserted his vehicle yet again side by side to mine. Keep in mind, my vehicle was already in front of his. He ended up forcing me to swerve into the shoulder. He drove his car so close to mine, that I could have my hand out my window and be able to touch his vehicle. THAT is how close he forced himself toward me. I had to swerve, if not, he would have swiped my entire car from back to front. He then rolled down his window and flipped me off as saying, "F*** you." He was reckless and aggressive and NO ONE with public transportation such as Lyft, should be driving in this manner. read more

Lyft - Taxis Near Me

First time using lift and have been stranded at the Alamo dome for 45 min. Called the driver 4 times and texted twice, they never answered and left us here and charged us a no show fee without looking for us or trying to contact us. Will not use their service again. read more

Taxis have never been my jam. I still have nightmares of my first trip in a taxicab playing Russian Roulette with Dallas traffic for a terrifying 28 minutes (and charging more than $50 to go 10 miles). When Lyft came to town, I was so thrilled to try a new transportation alternative that I used it six times in two days. Since then, I've met drivers from all walks of life and residences in the city and never felt safer in a stranger's hands (or vehicle). Fares are up to 50% lower than taxi prices and payment is made directly through the free Lyft app, meaning you'll never be subject to price haggling ever again. Sure, it's not entirely legal right now (though I'm willing to bet the taxicab lobby can only fight innovation for so long), but you as a passenger can't get into trouble for using the service, so why not save yourself some money and some time! read more

Let me preface by saying that I have had no problem with the actual drivers, but their customer service has been such a terrible experience for me that I highly doubt I will be using their service again. They charged my card when they never should have in the first place, and it has taken way too much time and effort to correct the problem. Even then, after explaining my situation time and time again, they send me the same response they does not even address my original concern. I had no problem before this incident, so if you get lucky neither will you. Just pray that you never have a problem with your card or any charges because it will take forever to fix. read more

Arranged ride home from airport 24 hours in advance. Driver picked up another passenger at least 15 minutes before I had scheduled the ride for. So not only was I stranded at the airport, but was charged for another passenger's trip. Avoid at all costs. Would give 0 stars if Yelp would allow read more

I had the WORST experience with Lyft! I will neverrrrrr use them again. My friend and I went out drinking last night and didn't want to drive. We took a Lyft out there and the car was SO HOT. I asked if she could make it cooler and she said this is as cool as her old car gets. I could see the blower knob and it was on the lowest setting. It was all I could do to keep from throwing myself into the front seat and cranking that shit up! So hours later we are ready to leave and call a Lyft. He can't find us. I'm like ohhh my goshhhhhh I'm standing under this sign, this is across from me, my friend is wearing a cowboy hat , wave your arm out at me or something? I can also barely understand his English. It's a no go. I tag a second Lyft. SAME THING! He can't find us. I asked him what does he see right now, what is he looking at? AGAIN, I can't understand his English, it was even worse than the first driver. I had 800 landmarks, besides the cross streets we were literally standing at. We got an Uber at that point and he came right to us. He said, you told me your friend had a cowboy hat on, easy to find you! I was like, THANK YOU!!! read more

On Saturday, March 24, at 1:45 PM, in San Antonio, Texas, I and three of my friends called for a Lyft ride. We were on East Houston Street, by the Emily Morgan Hotel. Our driver was "Mark" and he was driving an olive green Ford Flex. When he arrived approximately 5 minutes later, he slowed his car down, rolled down his window, and stated, "I don't give rides to racists and bigots." Then, he drove away, leaving us standing on the sidewalk in stunned silence. I might add that my friends and I are the furthest imaginable from being "racists and bigots." Nor were we wearing any apparel or bearing any insignia that would identify us as such. This driver's behavior was grotesque and inexcusable. read more