Flew in from 25 hours or flying. Driver no where to be found. Waited on hold with dispatch 30…read moreminutes told they couldn't they couldn't find driver either. They didnt have a substitute. Uber was 4 minutes away use them instead and save the headache

I'm sorry I booked with them. They called me while I was flying back to Pittsburgh to inform me…read morethat my reservation was cancelled because they didn't have a driver for us. They also didn't automatically refund my deposit, they told me I had to call to get a refund. I've called twice and still haven't received my refund.

We used Tortorice Limousine for our bridal party transportation on 10/27/18. I cannot recommend…read morethis company enough! They were really great to deal with, extremely responsive, flexible, and helpful. On the day of my wedding, Rex (our driver) arrived perfectly on time and was more than happy to accommodate our change of plans due to the weather. We got a 24 person limo and it was nothing short of amazing! It had lights, music, and a video screen. It came stocked with champagne, pop, and champagne glasses! And Rex was just amazing! He helped us in and out of the limo in the rain, gave my husband and I an umbrella and stood in the rain waiting for us to finish pictures. He doubled checked with us to see if we minded strangers taking our photos (we didn't!) and literally rolled out a red carpet following the ceremony. No detail was spared and it was much appreciated! Seriously, go with Tortorice for you wedding!!!

I was in a wedding party who recently used this limo service. We were supposed to be escorted…read morearound the city between the church and the reception. The driver, who I'd describe as uninterested and frumpy, would not take us any further than the hotel after the ceremony. He mentioned that his shift was over so he wasn't driving us any further. We even offered him additional money since we had time to kill. He dropped us off at the hotel over an hour early and didn't want to help us out in any way. The poor bride was so upset during her encounter. She was crying her eyes out, pleading with the man and the company but I guess they wanted to ruin her wedding day. This is a sad excuse for a limo service. If you'd like them to ruin your event, I'd suggest giving them a call.

A reservation was booked on 11/27/24 for a May 2025 wedding. The itinerary was clearly given to Red…read moreCarpet Limo: Omni Hotel to Allegheny Courthouse (.1 mile); Allegheny Courthouse to Omni (.1 mile) for quick lunch, the driver was welcome to join the wedding party & family; a 3 hour round trip to the groom's mother in a nursing home to include her in his special day; and finally the Omni to the Art Room (1.1 miles). The groom's mother unexpectedly passed away in 02/25 resulting in the round trip no longer needed. The reservation was cancelled on 02/28/25. Yes, I signed a contract the deposit was non-refundable. Due to the circumstances, I inquired if they would consider refunding the deposit or even a partial refund. I was told because the reservation was booked 11/27/24, they wouldn't do a refund as they had turned away reservations for the 14 passenger bus. I told her we weren't going with another company, the groom's mother unexpectedly passed away and there was 3 months before our reservation date to rent it. She told me, I didn't know if they would be able to rent the bus and there would be no refund and hung up on me. I immediately called back 3 times and was put on hold twice by the same person, she was playing the how long will she stay on hold game and then sent directly to voice mail. My issue is not that they wouldn't issue a refund, my issue is the LACK OF PROFESSIONALISM shown by HANGING UP ON ME and then refusing to take my call.

We have now used this company twice for family events. Both experiences were great! The driver this…read moretime, Brian, was very accommodating, professional and pleasant. The reservation and plans were easy to make, and they even allowed for a small last minute time change. Highly recommend them.

If you need fingerprinting for a job or volunteer position in the Monroeville area, this is likely…read moregoing to be your go to location. I highly suggest that you make an appointment instead of coming in as a walk in. Just because you have an appointment doesn't mean that you will actually be taken at your appointment time, but you will be taken ahead of any walk ins (regardless of how long they are waiting). The was the one down side to my experience here. I had a 10:30 appointment. I arrived a few minutes early, and there were three or so people ahead of me waiting to check in. When someone came to check us in, they did ask who had an appointment and two of the three of us did, so they checked us in before the person without an appointment. They were busy, so I was taken back about ten minutes after my scheduled appointment. As long as you come with the appropriate documentation for your requested service, the fingerprinting is digital and fairly quick. They don't send or receive any results at this location (and, unfortunately, can't answer questions on status if you have them). Your results are mailed and emailed after your appointment. They told me it could take up to a month, but mine were sent in about a week. You can also schedule an appointment for TSA precheck requirements here, but I don't have personal experience with that service.

With as much traveling as I had been doing recently I decided it was time to register myself for…read moreTSA Precheck. Getting started is easy, it's the follow up that is horrible. Starting out it is all online. It goes fairly quickly and then you are kind of on your own. They tell you of nearby offices that will assist you with completing the precheck, but it kind of goes a bit haywire for the person and can be overwhelming. First, the location of this one that is located in Monroeville is so odd. Literally they tell you on the website that it is in the plaza next to Elmer's. That's fine and dandy, but that plaza has several businesses. Honestly, you would not know to come in here as the outside of the building is unmarked and adjoined to a Farmer's Insurance office. In fact, they are technically two different addresses with two different doors, but when you go inside it is all one shared space. Second, when you go inside there is no one at the reception desk. You just go in with hardly any direction and kind of figure out what to do. The whole time I was here, I didn't see anyone approach that reception desk and was worried that I wasn't going to be seen. Somehow, by miracle of miracles, someone did come and get me. What is odd is that everything you answered online, you will have to answer again here. Like every single question. Instead of all that information transferring in and being able to make this a quicker visit. The employees can be a bit terse, so I think Nancy can sit down for a minute. Looks like you just came on here to write a review to offset what is reflected. Unlike Nancy, my appointment wasn't for the next day and I had a wait a few days to get an appointment as I have a life that doesn't revolve around typical business hours for an office. I did receive my TSA approval rather quickly. Faster than what they report on the website. I think they claim anywhere from five to ten business days. I had it by the end of the week that I had my appointment.

Driver Dan was awesome! Me and 2 friends to a concert. Showed up on time was polite and courteous…read more I already have a van set up for my next concert trip. I would 100% use again.

NOT RELIABLE! Scheduled driver to take us to airport for early morning flight and he never showed…read moreup. We were forced to drive and park car for over 1 week. No response from dispatch service when I called to report this

You guys are great!!! I have yet to wait for a shuttle and the drivers are so kind & helpfuI. I…read morereally appreciate the local information and updates that the drivers are willing to share to make my travels go smoothly.

I waited over an hour to get on a shuttle and then the shuttle took forever to leave the lot. It…read morewas packed in like sardines, no more space for luggage but kept stopping for more people. Horrible experience.

I previously wrote a review about my experience in renting a car and having problems without…read moreresolution. The District Mgr Brendon at the Lower Burrell office and Maggie kept their word and persued an intervention from corporate to satisfy our experience. They went above and beyond and it is greatly appreciated Thank you Sharon

Car was clean and in excellent condition. I was unsure of…read moresome of the features, and the manager provided instructions without any hint of impatience, which I really appreciate. Check-in and return were quick and easy. Recommended

Great at always! Highly recommended. However I cannot BELIEVE the number of people who do not tip…read morethe drivers. Especially families with lots of luggage and strollers! Rude and inconsiderate.

One dollar per day more than BWI long-term parking For that…read moreyou get car to door service Help with luggage. No waiting at the airport in the freezing cold ALSO: You get free days after so many paid days