Do not use. The driver Michael, told my daughter that his gps app that showed the route and calculated payment was "down". She told him how to get to our house and he asked her to pay him cash. I used the service the night before with a different driver from the same location and was charged $20. A cab gave my daughter a quote of $35. My daughter agreed to pay Michael $40 in order to add in a tip for him. The next morning we had a notification on her phone that said she was also being charged $80 to her cc. We contacted the Lyft through the only phone # they provide and the person refused to give us a customer service phone #. Instead we were told to send an email. We did that and explained everything. Two days and NO reply from Lyft .... and they automatically charged us $80 without even making any attempt to contact us. We are disputing the charges via the cc company. Please do not use this service in Nashville. read more