Driver would not take me to my hotel said it was too close He told me to take non existent shuttle, it does not run after 10. No one at the airport office for 20 minutes. read more

Where do I start, awful. I travel frequently for business and pleasure, the yellow cabs in Nashville are the worst I've ever experienced. Borderline criminal activity, avoid the cabs if at all possible. 1. They shut off the meters, quote ridiculous flat rate prices. A mile request was $35, Uber was $7. 2. Took cab from Grand Ole Opry to Downtown, asked price and was told same as Uber, I told him Uber was $35. Arrived on Street near hotel as was told $60, I told him $40 was more than fair. He has automatic door on a van and would not open the door. I opened when I told him I would press charges and took a picture of him. 3. A third time was quoted $35 for a 1/2 mile, it was cold so wanted a cab, said no. Where are the leaders in Nashville? This is a wonderful city and this needs to be fixed. Hotel folks all warned stay away from most of the Yellow cabs. read more

The driver nearly hit our car when changing lanes and then farther down the road passed us on the shoulder! When I called to report the driver to the company I was dismissed and told " l'm sure taxi drivers aren't the only bad drivers on the road!" Then they hung up on me. If this is how they run a business and hold their employees accountable I think I'll walk!! read more

Yellow Cab Metro - The taxi that nearly hit us twice! - Taxis Near Me - Nashville, Tennessee

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Horrific bad bad bad!! Uber only in this town. do not take a yellow cab at any cost. We travelled .75 mile and the crook driver said $25 which was waaaay over, it's half way to our hotel which is a $8 uber ride, their website says $5 to start $2.50 per mile which would make it $7 .... Disgusting crooked rip off treatment of tourists, City of Nashville should intervene in this overcharge rip off practice!!! Uber only!! $8 vs $25 all day long read more

Biggest scam ever. I'm to blame for not challenging but no meter turned on from broadway downtown to gulch. Less than a mile and he charged $70 which I didn't realize until I saw credit card receipt. Yellow cabs in Nashville are pure theft, avoid at all costs and walk. read more

AVOID THIS CAB COMPANY. IT IS A RIP-OFF. My friend and I called an Uber from La Quinta Inn & Suites by Wyndham Nashville Downtown/Stadium to take us to Tootsie's bar downtown. The ride was only 1.5 miles and cost $10.00. When we were ready to come back to La Quinta, we caught a cab that was sitting on main street. (yellow cab metro) He never turned on the meter and when we got to the motel, that one and a half mile ride turned into a $40 charge!!!! When we confronted him about not having the meter on, he just kept saying, "You owe me $40 dollar" in broken English. We paid but when we visit again, we will never use this cab company again. The driver was a complete thief and gives Nashville even a worse name that it already has for getting hustled. No wonder Uber and Lyft have cut into cab business when cabs are allowed to pull this. read more

HUGE RIP OFF! PRICE GOUGING TOURISTS! Driver was not friendly! The ride was just under a mile and we charged $30 Uber was way cheaper, more professional. Stay away from this company! read more

This is to warn Anyone who has a yellow cab called for them when they are needing a ride anywhere especially a ride home from the hospital. A yellow cab was called for me in order to get home from the hospital, and another patient was also in the yellow cab that the hospital called for us . The cab driver 1. ran every red light from summit medical center hospital straight through to Smith Springs road and bell road 2 Running off the road at high speed because they were about to run into the back of the car in front of us While on bell road and elm hill pike cross section. - Ran off the road at high speed because the driver was about to rear end the car Infront of us - Drove at dangerously high speeds I called the hospital once I got home to try to make an incident report And they said that they did not handle situations with the yellow cab company. I have been trying to recover from pneumonia since I was released from the hospital late late Sunday evening and called today at yellow cab to ask to speak to a manager, and I was 1.cussed out 2. Screamed at for not calling sooner and was told that I was full of b******* And promptly hung up on. I don't know who to call to make a report but I don't want any other patient or person to be put in a yellow cab with a dangerous driver like myself and another patient had. I am so infuriated and upset, because I'm trying to prevent that person from having a Driver's license and causing harm 2 others. Signed, A terrified passenger read more

No meter overcharged!! Rude driver that did not follow traffic rules. They should be shut down .

We just took a taxi (Taxi #85) from the Ryman to the Courtyard - 15 minutes. We paid cash, and the driver didn't meter it but charged us $50!! read more

I called a few minutes ago to get a cab to go to my bank in Goodlettsville. I am elderly and my car won't start. After the person asked where I was going, he rudely told me there was nothing available and hung up on me. I would not recommend them if they were the last company available! read more

Overcharged! Do not use! Driver quoted different than meter. Went 2 miles. Stick with Uber and lift. Had to listen to his life story.​

This taxi cab service in Nashville is a joke they left me stranded for more than an hour. When I called back into their dispatcher very friendly he told me you must be calling everybody and you're a liar. They totally left me stranded even though I have medical issues and I explain that to them. I called another taxi service music city taxi and they had someone there in about 10 minutes. When I called back to complain they didn't even careIf you use this taxi service expect problems they will lie to you and leave you stranded how read more

DO NOT USE THIS SERVICE! Like many other reviews say, they turn the meter off and when confronted the driver became aggressive.

I waited 40 minutes, and no one showed so I called the dispatcher. The dispatcher said you're next on the list and I asked how long until they arrived and she just said in an annoying tone "I don't know." I cancelled the cab. No apology, just annoyed that I would aske read more

I took cab #86 from the airport to my hotel, with one stop along the way to purchase some refreshments for my group. As soon as the driver heard my destination, he angrily complained that it was not a long enough fare to make up for the four hours thar he had spent waiting. He complained VERY LOUDLY the ENTIRE TIME. Wore his mask as a chin strap, covering neither nose nor mouth. Did not even help me to get my belongings out of the vehicle. When I called the company to complain, the dispatcher knew exactly who I was talking about. Apparently, a lot of people have complained about him. Yet, they continue to keep him as a driver.I will never, ever EVER ride with Yellow Cab again if this is their standard of service. read more

Absolutely awful service. Got picked up to go 1 mike and he immediately said 35 dollars. I noticed the meter was not on and asked him to turn it on. He replied that it was 35 dollars. I have seen this overseas and knew the scam so I knew what he was doing. I asked him again to turn on the meter and he said we could get another taxi and pulled over. We immediately got out. I will never use them again. What a rip off read more

An absolutely terrible cab company. I called for a cab, was told one was on its way, and then I waited for 25 minutes. I called to get an ETA and was told that they decided not to send the cab because they didn't want to send one to my area of town at night (keep in mind, this was 10 at night, not 3 in the morning). They didn't bother to call me and let me know this, though, even though they took my number. When I complained, they said they would send a taxi in the next few minutes. It never arrived. Since a cab company's entire job is to provide a cab when requested, I would say this company is a complete failure. Do not use them. read more

They sent two drivers to three wrong houses before they finally got one in my driveway. Even he was down the street honking at my neighbors for a few minutes before he called to make sure it was the right house. Luckily, it's almost impossible to miss a flight at BNA. I know that most cab companies are a little low on customer service, but this one stood out among the crowd. read more

Had to give them a star, would have given them none of I could. Called to get a cab from downtown out to the airport. After waiting 15 minutes, I called again, Dispatcher, "I'll send another one." Send another one? None came the first time.... Gave up after 30 minutes and called another cab co, oh and yes they came. read more

Completely unreliable! This cab company's no-show, after reserving one of its cabs a day in advance, forced us to drive ourselves to the airport and ended up costing us over $150.00 in airport parking fees. We never received a courtesy call to say they were unable to keep the appointment. We will never use their services in the future. read more

Our hotel suggested yellow cab. Waited on hold for 45 min to schedule a pickup the night before a morning flight. Finally gave up. Called the next morning and waited for 30 min and finally gave up. Called checker cab and they answered right away and had a cab there in 10 min. Don't rely on yellow cab. read more

We first called Checker Cab and waited for over an hour. I called them two more times and they still didn't show up. So I called Yellow Cab Metro and they came within 15 minutes. The dispatcher also gave the address where I was and repeated my phone number back to me. The driver was nice and got us back without any incident. It was $.20 more but who cares. We got there in a decent amount of time! Sometimes you get what you pay for. read more

I never call yellow cab again. My cab was order 2 hours bevor. But the driver don't show up. When I call the dispatcher he toll me he don't no why the driver was not coming. I miss my doctors appointment. read more

I went against my better judgment and trusted yellow cab to pick me up at 5 to make my flight......guess what didn't happen. After waiting till 510 I called to see where my cab was. Turns out the driver never "took the ride" so says the man who answered to phone. Don't waste your time Uber was here 5 min later. DONT TRUST YELLOW CAB read more

Many of the drivers Don't speak/understand English or where you want to go. They are programmed to take you downtown and get upset when you don't mean the main drag or have a specific/address they get peeved. We have had a difficult getting around town, particularly with door-to-door service due to a handicap person in our party. We asked to be taken to a specific location, but evidently there are multiple locations. So I specifically gave the driver the address and was driven to a different location 20 minute the wrong way- so a total of 40 miles out of the area where we wanted to go. Very frustrating! read more

Waited a total of an hour for a cab to arrive (after calling to check and being "reassured" multiple times). Just unacceptable- especially in 40 degree weather. We were told that the reason it took so long was that the initially assigned driver was "unreliable." Seems like the type of person a business wouldn't want to keep around. Will NEVER be calling Yellow Cab in Nashville again. Suppose we should have just gone with Uber in the first place. read more

I missed my appointments on Thursday and Friday, l called them today to see if I had cab on the way, he told me lie that the guy on the last shift gave me the wrong information and it was the same guy I talked to at first. On Thursday the cab came to pick me up the African female driver said I couldn't bring my knee scooter, that's how I get around. I just went back into the building and called for another cab. I will no longer call yellow cab for rheir services. read more

I was kept waiting for 2.5 hours today... I had to have someone pick up my 4 year old because of that complete waste of breath dispatcher. Never in my life have I been lied to over and over by a cab dispatcher!! My iPhone had run out of juice or I would have just called another cab company. Finally someone called allied cab company for me and they were there in less than 20 minutes. All the dispatcher had to say is that there were no cabs available and I would have called someone else. Do yourselves a favor and save the frustration..... Call anyone else!!!!!! Ps.... They never did show up and yes I was the guys over the zoo. read more

I called this company to come pick me up and because I was only going 3 miles they said it wasn't worth thier time I really don't want to give them one star but I could post this unless I rated I would give them zero stars read more

Last night 11/26/2019 at 1230 am coming back from the airport to downtown Nashville we encountered a yellow cab at the airport he worn no seatbelt the taxi was full of trash and no meter wanted only cash had no I'd displayed and jacked us for 40 bucks when on our way out of town five days earlier our taxi fare was only 32 bucks and we got a receipt never again and will walk down the line at the airport and find someone legit cab number 38 beware read more

dispatcher was nice. I live 5 mins from downtown and needed a ride to the airport which is 10 mins away. Dispatcher said 15 which was ok since i called with plenty of time. Taxi was a no show after 28 mins. Called them and dispatcher said. "Well you called 30 mins ago" i was just thinking " no, sh* t you guys suck." I thought to yell but decided to yelp. Music city cab for life or when i need a taxi. read more

Cab driver "accidentally" charged $100 instead of $10 for a ride to our hotel LESS THAN A MILE AWAY!!!! Now Yellow Cab refuses to give money back. Your company is horrible. Hope that hundred bucks last you till Uber and Lyft run you out of business, ass hat. read more

I have a mixed review here. The first time I used them to get me to the airport for a 6 am flight, the driver was punctual, but his cab reeked of cigarettes. He was nice though, so that is the reason for the 1 stars. The 2nd time I used Yellow cab to take some out-of-town friends to experience Broadway. The driver took forever to show up, then proceeded to insult me and my guest. I couldn't really believe what I was hearing, I'm pretty sure he called me a dog beneath his breath. He also made some sort of racial slur towards my friend. After my 2nd experience and from what I've read online about Nashville Yellow Cab, I would recommend avoiding this company like the plague. Not a fan at all. read more

I needed a cab and THEY HUNG UP ON ME because I was at an intersection rather than a physical address. They continued to hang up on me, even after I gave a physical address. I have used Yellow Cab before, but never again. read more

Don't waste your time. They don't respond to calls. I waited for over 90 minutes and they still were making excuses Friday midday. Horrible service. read more

Terrible service. Driver was okay, glad I didn't eat much before the ride. Nausea would have been substantial. Called night before for an early cab. Driver was 23min late for an airport trip. Couldn't figure out my apt complex gate system to get buzzed in so I had to walk out about a block to him further adding to the delay. Never will I make the mistake of using their services again. read more

This cab company is great, they take very good care of there customers. With all the cars on the fleet they can service the whole city efficiently. 5 stars all the way read more

Literally made a Yelp account to review this horrible company. Waited for an hour and a half only to cancel our cab. Guess I should've looked at all the reviews before calling. Everyone else here wasn't kidding; they actually suck. read more

Completely unorganized and misleading. Missed my flight and had built in a bonus 45 minutes to the schedule. Unfortunately, this makes Nashville as no option to plan a conference or business. Never returning! read more