The food is terrific, the owners are incredible and the staff is phenomenal. We've been going here…read moresince the early 2000s. The first server I had here welcomed me to Atlanta. It was a rainy day and my dad and I had arrived before I started grad school at Ga Tech. Our server was an Electrical Engineering student at Tech. It was appreciated after the typical chaos of moving to a new city that he happened over here my dad and I talking and he shared he went to Tech. Over the 2 decades since, I've brought friends who live here and from outside the city to enjoy the great serving and kitchen staff. My wife and I have been many times including on the restaurant's anniversary night last fall. We are sorry to hear the landlord has decided to raise the rent and sell the property. Heather has been our server multiple times. She was our server tonight as we celebrated my wife's birthday with her parents, aunt and sister. From calamari to the desert platter and entrees in between, the food was incredible. The fried lobster tails are a must. The mouse has been my wife's favorite for years. The one note is Jacob the General Manager needs to learn to trust his servers. At the beginning of the meal I let Heather know despite being a party of 7 to just bring the check to me and I'll settle up with the other guests via Venmo. And, at as we were finishing dessert, Heather came by letting me know the next party for our table was had arrived and could she bring our check. I said yes. While Heather was getting our check ($490 Food & $600+ after tip) the Manager came by telling us we needed to finish up and have our check brought. When I asked the Manager to not make this an unpleasant experience and that coming by after Heather had just communicated the situation and I had agreed she told me I should share this feedback with the General Manager. She, Jacob (GM), and I stood on the front patio where I explained what I'm sharing now: Trust your Servers. He said they were front facing and so the management likes to meet the guests. Having your Manager tell us we need to get our check and leave is not the way to meet your guests. Chef Jack and his wife (the owners) are hospitable and trust and appreciate their staff. Jacob having his Manager micromanage the servers management of tables is nowhere close the focus on service the owners have had for 26 years. I hope that Jacob and the Manager take this as a learning moment that if you hire talented people your trust talented people to bring their talents to their job. Sure it was busy. But, that's why Chef Jack hired the staff he hired. Jacob the GM needs to increase the communication with his talented team instead of using the excuse of being front facing to ever overstep their bounds on the relationship his servers have built with his guests. Heather introduced herself when we sat down. Jacob did not - nor should he have. Heather did a phenomenal job making us feel welcome, have food and drink we enjoyed, and even recognizing my wife's birthday with her favorite desert. And when the time came she handled coordinating bringing the bill and having us free the table so a new group could enjoy an evening at Agave. Jacob and the Manager need to trust their staff more. Micro-management is never a good look for your staff's morale or your guests' impressions. Please go see them for Jan 31st 2026 when they close. The servers are all wonderful as are the owners. And the food is like nothing else in Atlanta. The management simply needs to trust the talented staff from front to back of house with whom they get to work. If they're ever in doubt if a server is either providing the level of service they expect or turning tables at the rate needed to keep pace with reservations then talk to the server. The server needs to own their tables. Management should truly be of service to their staff - and you can only do that with trust and communication. Customers should never know management had a single question if the sever was doing what's needed. Because it's a bad look to come by twice about being the check. Especially when the 2nd time is in between the 1st ask if they could and the server bring the check. Of note, I already had my credit card out so that I could hand it to Heather as soon as she returned with the check. And in front of the manager, I handed Heather my credit card. Everything else was great. But, why rush guests?

This is one of my favorite go to spots in Atlanta, the food, drinks nor the service never…read moredisappoints. I encountered Brandon the host, he was soo kind. Our party arrived early and he didn't hesitate to look for seating. We landed a seat in the loft. Yayyyy. He later came by to check on us. Corey was hands down the best waiter he was extremely attentive, the food was served quickly. Shout out to the cook and the bar tender (Sharhara, I think )as well!!! Everything was delicious, the drinks ,appetizers , the meals, and the dessert. The manager,Tatum, came up to check on us and this sealed the deal to the best experience ever. The entire staff was just amazing. The ambiance was great, as I stated we landed in the loft overlooking the restaurant. I've been here more times than I can count and I'd never had the opportunity to sit up there. I choose a good spot to celebrate my birthday.

Fast service. Amazing food been coming here for years never any issues true authentic foodread more

The food is always great and Zoe is amazing. She's so funny and it's the whole experience.read more

In my search for a great Downtown Atlanta dinner experience, I came across Alma Cocina and it is…read moredefinitely that: Latin soul food. The ambience is warm and vibrant, and the bar creates unique, fresh cocktails that immediately set the tone. I indulged in the chicken tinga tacos and sweet plantains, and the savory aroma and bold flavors were extraordinary. The colors, the energy, and the presentation transport you straight to a Mexican fiesta. The exquisite food was accompanied by great ambiance and excellent customer service.

The mole was simply tender and amazing. It was the right amount of food after a long day of travel,…read moretoo. A must-try with a flight of mezcal as well. It is a true, balanced, and great combination. The service was equally fun with Joshua. He was very accommodating with the large table and had great energy, too.

Outstanding customer service by the marketing director! My husband took me here for my pregnancy…read morecravings while we were in the area. I ordered one carne asada taco and a juice. The marketing director was the one who took our order, and he was very nice and talkative. While my husband was getting me some mango juice, the manager told us to mix the strawberry juice with some water and ice, and he even gave my husband a drink cup so he could try it. The food came out quickly, and my taco was juicy and delicious and so far the best one out of all the locations! The chips and green salsa were also delicious. We chatted a bit with him, and my husband suggested they bring back the passion fruit juice to the Suwannee location, which is the one we visit the most. Great experience! We'll definitely be back when we're in the area, and I hope to see him at the other locations as well.

I ordered one of their "Specialty Plates" named "La Lolita" which in the description and the…read morepicture contains Street Corn. However there was no Street Corn in the dish which was the main ingredient to which I was craving. When I woman came by to ask how my meal was I explained the issue and she had no idea to what I was referring. The dish is $20+ and should include everything they claim. I will not be back.

After experiencing both the rooftop events and the downstairs dining, I can say Palo Santo is a…read moremust! Its characterized by its opulent atmosphere that sets the mood for an enchanting night. The entire experience from the service to the delectable dishes are very well executed. One of the things that I enjoyed the most was the eye for detail. From the host stand to the dining room, nothing was out place and you could see the contemporary blends of Mexican Artesanía. Although I enjoyed every dish my favorite bites where the steak tartar & the carne asada that is paired with bone marrow. The dishes are cleverly crafted, it's not hard to tell that a lot of work was put into curating the menu. The drinks are just as as delectable. Their mixologist deserves a gold star! To my enjoyment they even provided me with a stand for my purse which was very much appreciated. The service was flawless! As for the rooftop, it's absolutely captivating with a skyline view of the city. They hold multiple events throughout the month that are both vivacious and festive with a striking assembly of beautiful people. Perfect to meet hot new singles in the city! Highly recommend for a girls night out. There are many photo worthy spots throughout the restaurant that would be perfect for photographs to fit your social media needs or just a great pic to commemorate a bewitching evening. They offer complimentary parking which is always a plus not to have that extra cost to my dining experience. Dress code is high end, polished attire. I definitely plan on coming back for both the dining experience and the rooftop parties, as I have a couple cocktail dresses that I'm dying to wear. Palo Santo has truly impressed me and can't wait to be back!

The service and transparency was not there. They charges $11 for water (after gratuity and taxes)…read morewhich they did not tell about at all. Also the food seemed overpriced for the quality. The ceviche was good. Ambience is nice but not worth going for the food for the price as it costs over $150+ for 2

Worst service I've ever had they took my money and never gave me my food after waiting for almost…read more30 minutes someone asked me for my order again after saying i already ordered and had been waiting for my food that asked for proof but was never given a receipt how am i going to provide proof without a receipt other than the fact that I've been standing in your face for 30 minutes when i asked for my money back they refused if i could zero stars i would if you want a good taco go to taco la villa

From the owner: Pan-fried Birria Style Tacos With Chicken, Beef, Salmon and Mushroom Options!…read more Simple Ingredients, Complex Flavors.

We were seated pretty quickly. Food was good with reasonable pricing. Service was nice. They have…read moreindoor and outdoor seating available. Plenty of parking. I highly recommend trying this place!

Good food Great service…read more Great music Nice drinks It's my third time coming to this restaurant

The birria meat itself has a really good taste to it. However, my three baby sized, muy pequeño,…read moremini-tacos should be on the kids menu for $4.99 tops!!!... Don't do it to yourself! Also, please don't bother with the 1/4 bag of chips & salsa for $5.79!!! We paid a total of about $40... and I gotta go find something to eat for dinner now!!

This has been the worst experience known to man doing UberEats, and based on this experience alone…read moreI will not be personally ordering from them again. I arrived at this establishment at 7:27pm on Thursday, Sept 30 to do an Uber eats delivery. I had two orders, one was ready as soon as I arrived and the other they said would be 20-25 minutes. I usually don't wait that long but it was the last trip of the night for me and usually time flies. I go back in 3-4 times, and they're still saying the food isn't ready. When I walked back in for the second time at 8:00pm they said give them 30-45 seconds they're bagging up the order. Then the person giving people the orders stated, "oh you're still here for that erika order.. here we forgot to give you the other part of it"... well I see you all don't check the full order before sending it out. 8:27 rolls by... 8:45 rolls by and I finally get the food order. Remind you it was only 9 items they ordered 2 tacos, a quesadilla, nachos and a drink, etc. nothing crazy and it took 1 hour and 30 minutes! Nearly 2 hours to distribute the food to the delivery driver, ME! This is absurd and awful customer service. I was not offered a drink for my wait time, the manager didn't come out and apologize for the inconvenience, nothing. Just ridiculous tbh, a person from another establishment was more helpful than them. Also, what turned me off this experience was other people everytime I walked in were getting refunds! & I understand it's 30 other establishments within that one building, but it was specifically for Birria- ATL each time. That's the problem! They'll never get my money.. I rather starve than wait 20 years for some tacos and Mexican food. Hard to support a black owned business with awful customer service like this one. Smh. I didn't end up leaving until 8:45 I got there at 7:27pm.. so you make your decision on if you want to try this monstrosity of a place! Ps- the hostess/receptionist guy says this happens everyday, they're backed up daily. Maybe it's time to close down, rethink that business plan and start over from scratch cause this isn't the business for you if customer service and timelessness are not your top 2 priorities when running a FOOD/hospitality business.

We showed up with a large party (17) and no notice on a Saturday and they were able to accommodate…read moreus. The service was excellent and I highly recommend the blackberry margarita if they have they when you go. So good and a generous liquor pour. The food came in a timely manner and all of it was good. Nearly empty plates all around when we were done. I think you should give this place a try. They had a lot of variety on their menu.

Delicious! My guava margarita was so good! We all enjoyed our meals as well. The salsa was tasty…read morealong with the queso. The manager on duty was very friendly and told us to try the brunch. So maybe next time !