On 6/27/24 I reached out to Luxury Restrooms regarding information to reserve a five unit luxury restroom for my daughter's 9/14/24 outdoor wedding/reception in Redlands.
Due to being based in Redlands Luxury restrooms dropped the price $300.00.
A 50% deposit was made on 6/28/24 and the remaining balance was due 2 weeks before the 9/14/24 outdoor wedding/reception... The remaining balance was paid in late August
Let's fast forward to September 2024 ....
9/5/24 the Line Fire started in Highland, when I checked on 9/7/24, 700 plus acres had burned the morning of 9/8/24, 17,000 acres had burned with very minimal containment.
The unexpected firethrew us for a loop, the air quality was very unhealthy in Redlands and a decision had to be made.
I made the decision not to hold the wedding/reception outside due to the uncertainty of the fires and at that time there was minimal containment. I was really concerned about everyone's health and safety (especially those with respiratory issues).
I shared this with my wife, daughter and her fiance (they were all heartbroken) this location for her wedding had been a dream since 2012 when she was a bridesmaid for a wedding at this venue. (Estate at Sunset Hills) Not too long after the 2012 wedding our daughter mentioned if she ever got married she'd love to have ot there.
Within 48 hours I was able to find an indoor facility to accommodate 300 plus people (my daughters fiance is from Miami) he had over 100 people who'd made hotel/airline/airbnb reservations, etc
It's was a stressful few days!
After securing an indoor venue with restroom facilities, I contacted luxury restrooms regarding cancelling my reservation. I spoke to Austin explaining my concerns, he listened attentively and understood.
At the end of my conversation with Austin he said Lester Im sorry for what you're experiencing and I'm going to give you your entire payment back. I wasn't expecting this at all, but was very grateful. Often times it's not about the money it's the principle.
In this day and age you don't find people who genuinely care for others
I want to thank Austin and Taylor for their exceptional customer service, professionalism and more importantly genuine care for me as a customer. At the end of the day that's what truly matters. Money is a tool but has no feelings.
I'd recommend anyone looking to rent restroom facilities, please reach out to them! read more