This hotel was very okay. The Monday morning staff were much friendlier and more sincere than the…read moreSunday evening ones, though to be fair, I wouldn't love working Sunday nights either! The place itself felt like it may have once been luxury apartments that eventually got converted into a hotel. It definitely had that "someone's old apartment" kind of vibe. The bathroom wasn't spotless, the sink drained slowly, I could hear people in the hallway, and the furniture looked dated. I kept the windows closed since the view was directly into nearby businesses, and the A/C unit's light was blinking, likely needing a new filter. I found this hotel through a Priceline "VIP discount," but it didn't feel very VIP. Parking also wasn't included, and when I politely asked about it, the front desk agent immediately got defensive, saying I should have booked it when making the reservation before even checking my file. When I asked how I could tell if it was included, she snapped that "it says it on the website," though I never saw the website since I booked through Priceline. The interaction happened around 3:30pm, so it wasn't even late at night. On the bright side, the Monday morning team was much more pleasant, which helped end the stay on a better note. Overall, it wasn't terrible, but I wouldn't call it a VIP experience or one I'd rush to repeat.

A brooklyn staycation never disappoints. I saw chalkboards, hammock, and a bunk bed and knew my…read morechildren would enjoy. And they did. We spread out and got two rooms. The one with the bunk beds and the one with the hammock. Brooklyn vibes, so that means good customer service. The price isn't as crazy as some other BK hotels. Nearby: -Bedouin Tent has yummy middle eastern stuffed pitas -Debutea - Bubble tea place next door -Absolute coffee -Sottocasa- Pizza across the street, hubby said it was 3.5/5 -If you have small children, the transit museum -Brooklyn Tabernacle church if you are here on a Sunday -Miles End -Lots of nail salons I appreciated: -the mini fridge -coffee machine that offered tea pods -the comfort of the bed -the windows to let the natural light in -the simple but enough breakfast offering -the gym. Didn't use it but it's there -No doubt there is a heavy police precense nearby and that can be annoying or make you feel a little safer. Just perspective. It was a tad annoying but then I looked at it from a different angle. -12 o'clock checkout. For $50 more you can stay til 3:00. Although we stayed local, you are an uber ride away from: -Dumbo -Barclays -Prospect park -Brooklyn Museum -Alamo for a dine-in movie -Pier 6 Nu hotel did exactly what I needed it to do. I would return.

Great location! Close to the city....shopping & restaurants are endless…read more Pleasant and welcoming staff! Clean rooms and nice view. Would stay again for sure! -Amy

I have been a longtime user and guest of Marriott hotels & brands for YEARS, especially the Aloft…read morebrand in particular - the Aloft New York Brooklyn is by far the WORST Aloft/Marriott I have EVER stayed at. Customer service from the front desk and staff THROUGHOUT the stay was abysmal and horrendous. Half the time you couldn't even find someone AT the front desk to help you out with anything, and when they were there, they literally would drag their feet or pretend to do something when they actually weren't! Anytime I requested or asked for something, I would be told it's 'done' and that I'm 'good to go', but inevitably I would find out that NOTHING had actually been done!! This led to me also receiving very rude interactions with the housekeeping managers, who would act like I was in the room without permission due to the lack of communication between any of the staff here regarding my check-out times and other such issues. As for the hotel itself, it clearly is not being properly maintained, and things are grimy, dented, and nasty throughout the rooms and halls. The door handle for my first room literally BROKE, and doors throughout the building all have half broken, drooping door handles...scuffs, marks, and broken bits EVERYWHERE. It shouldn't be that hard to maintain a relatively new hotel if there was an effort AT ALL put into it, but the staff/management here clearly DOES. NOT. CARE. AT ALL. OH - and watch out for scams here when it comes to charges they'll put on your card!! They created a second folio and had multiple duplicate charges for the SAME room and the SAME nights, and have refused to remove them!! I have disputed the charges on my card and filed complaints with Marriott regarding the shady, scam-like activities that the management at this hotel engages in. Needless to say, I will NEVER stay at the Aloft New York Brooklyn Hotel EVER again - and I highly recommend that all of you steer WELL clear of it as well.

Arrived late in a Friday night and there was a line to get checked in. The young woman that was…read moreworking the front desk was pleasant and friendly. She shared that my room had been given away to someone who checked in earlier. Due to this, she provided me a different room and discount due to the inconvenience. Our arrival made us unable to eat from the restaurant and use the credit. That annoyed me. It was raining and I had to walk elsewhere. The stay was good, no complaints. The room was clean and there was no noise issue. The breakfast bar was decent and the staff was accommodating. I would stay here again.

Stayed over on a Saturday night. The room was nice. Literally no place to pull up and unload the…read morecar. They advertised the space as an Airbnb, which i think is crap. Then they charged us a resort fee, this is no resort. The 40$ each could only be spent on food No resort there, couldn't connect to WiFi, I'm platinum on Hilton and they talked to me like a peasant

Stayed here on a recent trip to Brooklyn. The inn is old but spotlessly clean in that 'Grandma's…read morehouse' kind of way. The manager was polite and unobtrusive and check-in and check-out were easy. The room was very comfortable after the A/C had a few hours to catch up. There is a kitchenette on the top floor with dishes, refrigerators, etc, making extended stays very tolerable. We had the top floor to ourselves so the shared bathroom was not an issue. Best of all, this price is very affordable and it is handy to everything. Will definitely stay again!

This inn is a beautiful, old brownstone on a quiet block near the Prospect Park Subway stop. Price…read morewas about half of the nearby hotel chains, who were holiday price-gouging.My (upgraded) room on the second floor was large and comfortable, with a sitting area. The bathroom was shares with another room, but large, updated and kept clean. There is a kitchen well- stocked with coffee, tea, cereal, etc. but no breakfast served. Only downside was hearing the noise of other guests in the wee hours, which might be remedied with some rugs or carpeting on the stairs and in the hallways. Shannon, the young woman who worked there, was delightful and extremely responsive. If she chooses a career in hospitality, she will be awesome. Overall, I recommend the place for its location, comfort and value.

Beware of Hyatus Rental and Limited Refund policy. From the start, within 24 hours of making your…read morereservation they charge the entire amount of planned stay to your credit card. Then even if you have to cancel your reservation 2 1/2 weeks before your planned stay Hyatus charges you 50 % of the total charge and offers only a 50% refund.

Unbeatable STR property management when i say they transformed our property and completely changed…read moreour ability to operate in this space I am not exaggerating one bit

Really unique glamping experience in NYC with amazing waterfront views. The tents are comfortable…read moreand the setting feels like a true escape from the city. A few downsides. It is expensive, service at the restaurant was slow, and there was a party boat going late into the night which made it less quiet than expected. We stayed out when they first opened and loved it so much but then didn't have any issues with boats, and also the price was half the cost then which makes much more sense for the experience. Still a fun and memorable stay, just not quite as relaxing as it could be.

The Collective on Governor's Island was a little staycation adventure that I took with a few…read morefriends. The ride on the ferry is included in your booking and there is a golf cart that can bring you from the ferry to the "campground." Some folks who packed light opted to ride in on Citibikes. The walk from the ferry was nice but could be long if you have small children or elderly people. We started off on the wrong foot since our accommodations were slated to sleep up to 4 but there was only one bed. We ended up having to add a cot that tacked an additional $100 fee to the bill. Therefore when booking, I would recommend that you contact them beforehand to ensure your party will be suitable to the room. Our booking was for August and it did get a little cool so bring a sweatshirt just in case. The room was cute and had lots of seating and pillows. Towels, hand towels and washcloths are set in your room so do be sure to ask for any extras that you may need. I recommend booking a dinner reservation for the restaurant on site as you will not find many other options. Those options are not a short walk away and have limited hours. Would I go again? Absolutely, since I now know what to expect. The Collective is a nice option to camping in the City where it feels as if you were not in the middle of NYC. Is it fancy? Not really. Is it expensive? Yes. Is it worth a try if you want to try something new? Sure. Pro tip: There is NO access to refrigeration on site. They do provide a sizeable cooler in the tents but you will need to request a lot of ice and they were not very giving when I was there. #2) Bathrooms are a short walk from the tents but there's a gravel road with grass and its a bit annoying if you need to pee in the middle of the night!

I had a horrible experience. Booked an apartment for two weeks since we had to move out of our…read morehouse due to a home renovation. I called a week early and tried to adjust our dates and was told that the agreement could not be modified. On the day of check in, we showed up and was told that they first needed an id. I had already uploaded a copy of my valid passport which they would not accept. I did not have my drivers license on me. They would not accept my husband's drivers license. Then they wanted me to sign a new agreement (short term lease) which included a no pet clause even though we had paid a pet deposit. This went on for over an hour and required multiple back and forth calls to their billing department. When we asked to just cancel the reservation we were told it was non refundable. It was a horrible customer experience

This entire chain is horrible. Now. Don't get me wrong. The rooms are fine but there is no front…read moredesk, no one who will fix anything that's gone wrong, the voicemail for your helpline is always full, If you actually get a hold of the "after hours emergency person" they will very sweetly tell you how sorry they are and how they are going to help you immediately, but then ghost you. Really not help you in any way. I was locked out of my room because the batteries in the door lock were dead, notified them of this and it took them almost 2 1/2 DAYS (!!!) for someone to respond and let me back into my room. That's unacceptable. We had a contract for services and they totally dropped the ball. I've been home now for 3 weeks and still no one from Global has even tried to contact me.