SCAM. They did not answer there phone or give the code to get into the rental my and I did not get my money back. This rental is a scam

HORRIBLE- same story as the others- THE NIGHT BEFORE OUR TRIP they cancelled our vacation. I called them all day to get the check in information, and while I am on the phone they say "check your email" This is what I found- We regret to inform you the rental property is no longer available for these dates. This is information we received from the home owners; as per the signed agreement, you will receive a full refund. Please reply to this email as soon as you can, and we will refund your payment right away. Please let us know if you have any questions. Again, we apologize for the inconvenience this may have caused and will definitely provide a discount toward your next stay! Luxury Stay LLC 1-844-589-7829 TOTALLY BOGUS!!! Don't do business with them! read more

I rented a house in Cresco, Pennsylvania through Luxury Stay, LLC for a two-night business trip in the Poconos during November 2014. The property was seriously misrepresented in Luxury Stay's listing on TripAdvisor. Among other misrepresentations, Luxury Stay asserted that the "house was completely renovated in March 2014 and features 5 bedrooms with 2 full bathrooms" and that it includes "5 bedrooms (which) feature queen size beds, linens and towels included." The house was, in fact, a log cabin in a sad state of disrepair. The listing implied that this is a two-story home. What it does not explain is that 3 of the bedrooms and the larger bath are located in the basement. One of those basement bedrooms had no windows and no heat. There are burned out (or missing) light bulbs everywhere both inside and outside the property. Because we were not about to stay in a basement (and fortunately there were only two of us), we used the upstairs bedrooms and bath. The bathroom is smaller than the bath in most campers or cruise cabins. You literally bump into the wall when using the toilet or trying to dry yourself at the end of a shower. The first floor bath includes a baseboard heater which does not work but is totally crusted over with rust from urine splash. On the other side of the toilet is a toilet brush holder that is also rusted from urine splash. In the kitchen, there was trash in the wastebasket from a previous guest. The side of the noisy refrigerator in the "brand new kitchen" was covered with scratches and dents, and there is a lovely view in the space between the stove and the cabinets ... including the rodent bait. Both inside and outside, this house needs a serious visit from the local building and electrical inspectors. There is wiring to be found everywhere that cannot possibly be up to code, along with the bathroom heater that does not work, and a downstairs thermostat that is missing its cover. The jumble of wires and debris under the back deck is particularly worrisome. Other issues? A broken screen, dirty windows, a broken bed frame in one of the basement bedrooms, gouges in woodwork. Outside, the yard is an unlandscaped wasteland. Nonetheless, this was represented as a luxury property. Immediately after arrival, I called the Luxury Stay telephone number twice to express my dissatisfaction and to explain that I expected a significant refund. They NEVER returned my calls. I paid $980.00 for this two-night rental, which included a refundable $250.00 security deposit. The basic fee also included a linen fee (even though the listing says that linens are included) and a cleaning fee (although I can provide extensive photographic documentation that any prior cleaning was woefully inadequate and unacceptable). According to my rental contract, the $250.00 security deposit was to be refunded with 10 business days of departure. That time has significantly passed, I have not received that refund, and Luxury Stay is once again not returning my phone calls. read more

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I was a little apprehensive when I saw the bad reviews here and elsewhere but I rented a Luxury Stays home through AirBnB over the Thanksgiving Holiday and I had no problems whatsoever. They sent me the welcome packet with all of the instructions and directions to get to the house 7 days before my rental. I had called a couple of days earlier to find out exactly what the house was furnished with and the lady that answered the phone was able to give me specifics about what we needed to bring and what was there. I get the impression that a lot of people expect the house to be truly luxurious (which, fair enough, given the name of the company). It wasn't. But it wasn't a hovel either. The house was nice enough and held all 15 family members who showed up during the weekend. The Luxury Stay people can be hard to get a hold of at times (which is why I took off one star), but when I talked to them, they answered all of my questions, including my questions about why they were getting such poor reviews. I would rent from them again. read more

My reservation was mad three months in advance everything was paid by the given date on the contract. Three days before my scheduled trip I receive an email stating out reservations have been cancelled. Very unprofessional. The contract states that when you rent the property is 100% confirmed. I met the requirements needed in order to rent the property and according to their contract was guaranteed reservation. They did not give us reason to why they cancelled contract states that when you rent the property is 100% confirmed. But that was a lie. Paid for the property in full and received confirmation but due to the owner not wanting to rent to my kind ...my reservation was cancelled. I am truly hurt by the owner and this company I booked through. I warn everybody to be cautious when booking through these people. All they could do was offer us 10% off our next stay which was a joke. Sarah the office manager was very rude and heartless and her office attendant who was male was racially profiling us trying to talk around the issue. This was very disappointing. My trip was for the Christmas weekend so much for Holiday spirit. PLEASE BE CAUTIOUS!!!! If renting through this company their service was deplorable and has left me unsatisfied and sadly a bit down for the christmas holidays.... I DO NOT RECOMMEND THIS PLACE AT ALLL!!!! read more

10 days before ouR trip they say the house we rented is no longer available. They offer a different house that they say is newer. Such a lie! They put down new carpet and painted. There was nothing nice about this house. Trash in the yard. Toilets backed up. Supposed to be 6 bedrooms but there was a bedroom inside a bedroom. Totally not enough room for the entire party. Sarah the booking manager was unprofessional and didn't return my calls. Finally she did and was useless in resolving my issues and only offered a 10% discount on my next stay. Why would I ever book wiht them again?! NEVER USE THIS COMPANY!! read more

I felt the need to write a review because this company is not as bad as yelp is making them seem. Yes it may be hard to contact them at times, however this past summer my family and I rented a house and we had a good time. They provided us with the house that we rented and it had everything as promised. The only thing is that I feel they should have had more maintenance done to the house. The house itself was clean but the front door was covered in cobwebs, the front door knob kept coming off but it worked.. The pool table had a stick that was broken in half. Some of the fixtures needed new light bulbs. I think that Aside from hiring a cleaning crew they should have a handy man come in a change some things that need fixing prior to someone's stay. Overall it was a good experience and I would rent through them again. read more

This company cancelled my vacation 3 days before hand. They did not give us reason to why they cancelled it. The only comment she did is that the owners do not want to rent to our kind. The contract states that when you rent the property is 100% confirmed. But that was a lie. I am 25 years old which is renting age. Paid for the property in full and received confirmation but due to the owner not wanting to rent to my kind ...my reservation was cancelled. I am truly hurt by the owner and this company I booked through. I warn everybody to be cautious when booking through these people. All they could do was offer us 10% off our next stay which was a joke. Sarah the office manager was very rude and heartless and her office attendant who was male was racially profiling us trying to talk around the issue. This was very disappointing. My trip was for the Christmas weekend so much for Holiday spirit. read more

Got to be a scam. They have a new name now. I stupidly made a deposit but they did refund... crisis averted. ... all the reviews on home away are fake. Look they sign up & only make one review read more

I found Stay llc through airbnb and was planning on booking my birthday trip. I was told to book 3 weeks prior to my arrival so I tired to book 3 weeks prior and they told me to come back in 2 weeks & that the age limit to book was 25 years old. When I went to book 2 weeks prior to my arrival date the booking manager Marianna told me that the age limit to book was 30 years old & she was EXTREMELY RUDE AND UNPROFESSIONAL. Marianna and the lady over the phone at stay llc told me 2 different things and Marianna took it out on me. I've been planning to book with them for 2 months and now I'm trying to find a place to stay at the last min. I would never book with them and I advise no one else to book with them! This was the worst experience ever! NEVER AGAIN! read more

I rented the Lodge on Moonlight Drive from the weekend of 3/20/15-3/22/15 with a large group of friends. I can only say great things about this rental. The house was clean and everything in the house was available for us to use. The family room was large enough for everyone to sit around the fireplace and watch tv at night. The gas fireplace was awesome and definitely came in handy as one of the nights was bitterly cold and snowy. The rooms were large and the beds were decent. There was a separate entertainment room that included a ps3, ceiling projector, and a small poker table off to the side. There was a large porch out front, and a very large deck in the back of the house, including a grill. Unfortunately, we did not get to use these great amenities as much due to the weather. There was also running creek right next to the house that added to the picturesque environment surrounding the cabin. My friends and I are already discussing a return trip to this house in the upcoming summer months. I would definitely recommend this rental to anyone looking for a large, functional house for a large group of people. It has everything you need under one roof. read more