I Love this place. Every staff are very polite, the second you walk in they will all be so nice. Swan was a big help ! She offered my friend and I something to drink while we had how pedicure. She is amazing with helping you out with colors and gives a good personal opinion! Not to mention their pedicure are amazing, they have great service at a well price. luxury spa is also very sanitary and clean, no doubt ! read more

Great service but the lashes come off really quickly they don't list anywhere close to two weeks

Went to get a quick polish change and the staff greeted me with a huge smile and got me in real quick. They were Very professional and the lady that did my polish change did an amazing job. I would definitely come here again! read more

Very happy with my experience! Had a walk in for acrylics. Was impressed with their attention to detail! However, because of this, it took an hour to an hour and a half. Was also slightly confused with their pricing-outside on the window says $25 however I was charged $40. Didn't mind paying extra because my nails turned out so beautifully! Will return to this location read more

Luxury Spa - French tip acrylic! - Nail Salons Near Me - Pleasanton, California

i have been coming here for a little over a year now and as long as they stay here i will be a forever customer. my go to girls are Jenny (who is like family now) and Kristen (who is just so sweet, you cant not love her) ! these two ladies do amazing work. As soon as i walk in i am greeted with a smile and a warm hug!! i love the look and feel of this place. they are reasonably priced, and offer so many services. i also love having over 50 colors to choose from every two weeks for my regular gel mani and pedicure. if you come here once you will never want to go anywhere else!!!!!! if i could give more then 5 stars i would! i love you all and this place!!!!! read more

Luxury Spa - Jenny made my toes look super cute!!!! - Nail Salons Near Me - Pleasanton, California

I wish I had the option to give "No" star. I went to this place for the first time to get waxing as well as manicure and pedicure done. I usually go to Mandara nail spa (which is really good) but this one is closer to my house so I thought let's try. The most rudest staff, service was the worst and moreover when I politely pointed out that I was not really happy with their service, they had the most unfriendliest response. I literally just got one hand wax done and left the other hand undone and walked out. The first time ever but the worst experience of any salon so far! I would highly NOT recommend this place and DEFINITELY never going back ever! read more

Love this place. Lyly is great with Nails and eyelashes she always does awesome. I can't wait for her to come back from vacation I need my lashes done. I high recommend this place great service and great work. read more

Let me say it is a large salon with two people working. I was with my daughter and we both need mani pedi (gel). They started immediately then it became apparent what type of service was to come. Both women answered their phone during that service multiple times not acceptable as the client should have their attention. My pedicure was poor no effort barely scrubbing or a final massage. Now the nails my own - I asked that she doesn't file and when she did anyway I asked again and she got angry and spoke in their language which made me think it was about me. Still optimistic asked again about a design (one finger only) saying over and over absolutely no dot flowers as they are juvenile. Guess what? Nails were painted ok - gel chipped an hour later! They shared nail files and I'm Convinced there polish has been tampered with to make it last longer! Ok here is the worst-had somewhere to go their eyebrows looked good so I waxed - At least three times I said clean don't reshape don't want any change!!!!! Even change would have been better than the uneven brows I have the WORST job I have ever had in my life. She showed the mirror and I asked her if she looked at them? She knew I was not please and once again speaking in their language! Clue when you immediately speak in your language it is because you don't want the client to hear your rude comments. Nails can be fixed brows are little harder. Never ever go to this salon should be closing soon no way can two people keep the cost of the large salon (already sharing files and adding product to the polish) open with such piss poor service, unable to take direction which is crucial to please the client as they are paying and total lack of skill needed to be in the industry. Shame -lesson learned having faith doesn't work in nail/waxing salons!! I would give minus stars if allowed read more

Luxury Spa - Dot flower - Nail Salons Near Me - Pleasanton, California

I was not happy with the service. The people were not very friendly and I was disappointed about my pedicure it look like she forgot to paint them all the way and I asked to fix it and she said you must of rubbed it on something. read more

I went to this location on a Friday afternoon around 12:30 to get an acrylic fill on my nails. I work a couple of doors down and decided to try them out. The receptionist told me to pick a color and they would be able to help me right way. I had a seat and Swan started on my nails. I told her how horrible my last experience was at a new shop and I was open to getting a new set if my current nails were beyond repair. She assured me that they weren't that bad and she could fix them with a simple fill and shape. She checked with me along the whole process asking if the shape was too my liking. She was amazing, she did exactly what I asked and wasn't pushy at all like some of the other people I've worked with. The atmosphere of the salon was relaxing and clean. There was no yelling to the other manicurists the whole time I was in the salon. Swan did such an amazing job and she asked me to write a review so here I am. First time here and I will definitely be back. Definitely check them out. Great parking, relaxing atmosphere, great nail work and she was able to get it all done while I was on my lunch break! read more

Luxury Spa - Swan at Luxury Spa - Nail Salons Near Me - Pleasanton, California

This place is incredible. Under new ownership and I approve. I've been here a couple of times before, about 2 years or so ago and it was ok, but this is a totally different vibe with waterfall walls, plenty of pedicure chairs and nail stations. Very clean and organized. It absolutely has that spa feel and is not just another nail salon spot. I was even offered champagne....very nice. The services offered are reasonable and the service provided by the staff is the best. They go above and beyond. These ladies are accommodating, kind, super friendly and important to me...funny! I felt comfortable, I was relaxed and I totally enjoyed this awesome experience. Mindy and the other women here are true professionals. I'll definitely take the drive from Berkeley when it's time for my mani/pedi from here on out. Thank you ladies!!! read more

Didn't know there was a name change, but still received great service from Jenny. She is very kind and always listens to what I would like to have done. She has corrected anything that I asked for in the past as well. So for those with bad reviews, talk to them and give them a chance to correct any imperfections. read more

Only 2, because they don't massage your feet! Just legs....waist of money. The whole point of getting a pedicure is to get feet massage. ....not happy! read more

This place is a JOKE! I have never had a worse experience. Don't let the 5 stars fool you! My toes are cut super short. They are painted with polish all over. Looks like a child painted my toes. My manicure is awful I told her not to paint my nails after I saw what she did to my toes. My cuticles look like a mess. She filed my nails crooked. She buffed my nails and you can see the buff marks. When I left I had wet pants on my lap from the towel. I'm so upset and embarrassed that I spent money here and now have to go somewhere else to fix this mess. Absolutely horrible experience!!! I recommend not going here. You are better off somewhere else. All of the positive comments are not even accurate I would guess. I post a negative comment and then all of a sudden several people comment saying how great it is but I should communicate better. I've received several messages from "management" after posting my review giving me excuses as to why I had a bad experience. One of the excuses was the tech last of English and I chose a polish that shrinks. Obviously they have no idea what really happened and are coming with excuses to justify this. Trust me. This is not the place to go. I had a regular mani/pedi. Nothing special and they couldn't even do that right. read more

My first visit today was wonderful. Stopped in for a shellac mani/pedi. Jenny is unbelievable. Best pedicure I've have ever had!!

They are Very warming and clean . Their prices are a little bit more expensive but I prefer to pay for better quality.I'm really recommended. Kristine did me the pedicure she is so nice and funny as well.. read more

Horrible customer service and they didn't even touch my nails! I called Saturday to make an appointment and asked if I could be booked for their special on the window I saw . And they said no only weekdays were to busy right now and the man hung up in my face . I was extremely pissed, on a time crunch I said forget it my nails aren't that bad I'll drag it out til Monday . Today's Monday I just walked in to see two people in the shop giving pedicures and telling me nobody can service me til later tonight! Why only have two people in a spacious nails salon. And on a day like Presidents' Day where people will be out of school and work and wanting to get their nails done . I am shocked by the lack of service don't know if I even wanna give it a 3rd times a charm read more

Swan did my nails today, she was amazing! They turned out beautiful :-) This is my new spot to go to they are very affordable. She took her time and did a very thorough job. I even changed my mind on the color and she did not get mad she had the same thoughts as i did. Her and her daughter were very helpful on picking out a color. This is the best and nicest nail spa i have ever been to. I highly recommend Swan she is the best one there. I will only be using her from now on. Thank again for making my nails look fabulous! read more

I came in to get acrylic nails. I walked in at a busy time and they had told me to come back in half an hour when there would be someone to assist me right away. I didn't mind because I had other errands to run which could be finished in that time. When I came back there were people waiting but they assisted me first which was nice. The man who did my nails was very rough on my nails. He filed them down very rough which was a little painful. Also my nails came out shorter than what I wanted, but that was ok since I knew they would grow out. Aside from being rough, my nails were fine. When I got to my car I had realized I left a little early and didn't allow my nails to dry. I didn't want to be a bother and go back in to get them fixed( more people had arrived for a bday). I went home and just repolished the two nails that had gotten messed up. A few days later my nail broke while I was at work. I was upset not only because it was less than a week, but my nail wasn't on very well because it didn't hurt one bit when it had popped off. At that point I went back to the salon to see how much it would be to replace that nail and repolish them( I had done a terrible job repolishing them) In the beginning they were going to charge me $15. I did think that was a bit pricey since I was also going to leave a $5 tip. $20 bucks when I had originally paid $30 for a whole set? Then later Jenny was very sweet and only charged me $10. In the end I did like my nails very much. The place is very clean and has a welcoming atmosphere. It wasn't the best experience but I have had worse. I do recommend coming here but I don't know if I could say this will be my go-to spot. read more

I've been here before and received good enough service to come back, but that will never happen again. I made two appointments for me and my daughter. When we arrived it was obvious they took other walk-ins before us and my daughter had to wait over 30 minutes before they even started on her. Their gel polish is also very old. They tried to do thick coats to make it cover and it ended up dripping down the side of my nails! The tips have big blobs of paint on them and look horrible. To make it worse, the top coat dried with tons of tiny bubbles all over my nails. I will never come back! read more

They do a great job with pedicures and each time I've gone has been consistently good. Reasonably priced and have different types of services and prices. Very clean and neat. There's usually about 3-4 technicians when I've gone, but I've also done a walk-in and was quickly accommodated for. read more

Love this place! It has been hard for me to find a place where I feel completely welcome, has great quality and service, and doesn't break the bank. This is now my go to nail salon. I have been here about a dozen times and have always had a great experience. Everyone is great and lovely, but Natalee is super!! I live in Livermore and still come over here. read more

Luxury Spa - Enjoying the mango pedicure (with a glass of sparkling). Life is good! - Nail Salons Near Me - Pleasanton, California

Just had my 1st appt and was very very pleased with Lyly's work. She is very talented. She listen to what I wanted and gave me just that.

Hate hate hate this place!double standard # rude# very talkative staff. No scrubbing, no massage, not even good nail work. Don't go here....I bet u will spoil ur day. No wonder they have no customers, I wish they close soon. Hated it It's a waste of money read more

The workers there are very good. They are heart warming people and they are always smiling. To the people who have bad reviews, I am sure these ladies have tried their best to fix their mistakes but you guys just didn't give them a chance to. I honestly think the nail techs at Luxury are very welcoming to their customers and always try their best to please them. read more

The people that work here are all very nice. I've had my nails done by 3 different people...2 gentlemen and 1 woman named Alicia. Alicia is great! Always does a good job and is very sweet. I've had my nails done by others only when she wasn't available. One gentleman did good while the other was terrible. Unfortunately I did not get his name but when I went to get a fill on my gel nails, I went from a dark to lighter color. My nails came out uneven, you could still see my old polish under my new one, and he made me bleed during the filing process. I went back a few days later and Alicia fixed them for me and they looked perfect! Lesson learned so I will only see her from now on. read more

Negative, negative, negative! The service here is subpar! The woman who did my nails paid no mind or no attention to me! The decor of the place is decent but the nail manicure was just awful. I had broken a nail and asked for a fake one to be placed on my thumb. The woman placed a plastic nail 2x bigger than my actual nail!! When I expressed my concerns to her she said my nail was like that when I had came in?? The manicure itself was blotchy, and uneven. I paid the unreasonable price and scrammed out of there please avoid this place read more

HIGHLY RECOMMEND! I have been to so many nail salons, had bad and good experiences but this one was unexpected and truly relaxing. My nails were done beautifully, there was no pain with filing or hitting cuticle, there was no burning and they lasted almost 1 month! They also gave me a complete neck, shoulder and arm massage with a hot towel. I really felt like I was being treated like royalty or I was famous, it was awesome and I have since taken my husband for a pedicure and he said, dang, you weren't kidding, that was really nice. read more

I have been coming here for well over a year and always had a great experience. Today was different. My daughter and I walked in to the salon around 3:30. It was empty and the owner and another employee were the only ones in there and not to mention one was sleeping! I asked to get a acrylic full set and a pedicure. The lady stated that I could not because the lady that does that only works on Friday! So you mean to tell me, not one of them knows how to do acrylics? Why are they even open!? I was extremely disappointed since I am such a loyal customer, but after today I don't think I will be coming back. Wonder how much business they are losing by denying people and telling them they can't do certain nail services. They should really think about having people who can do all kinds of stuff and aren't they trained to do all types of nails!! read more

The 1 star is for the nice shop nothing more I should have listen to the other review I read about the staff being RUDE and obviously she charged more when she figured I wouldn't tip even tho she quoted me different so I had to leave with Miss matching polish to not get ripped off . walked in in a great mood I have never left a shop feeling sad and po'd at the same time due to terrible customer service they obviously lying with a sign that says cash only system down when she saw I would have to walk out cus I didn't bring cash she changed her tune and said oh no we can take card I sat and watched her do it to another customer as well when she asked about the sign and not having cash but ya they took her too cus their Machine wasn't down in the first place :/ I didn't get to relax during my pedicure because I had to hold everything for the guy doing my mani rite while getting my pedi instead of sitting me at a table so I could relax and read a magazine but nope I had to listen to the lady complain in her foreign language the entire time like we don't know you talk about us in our face but we speak fluent English needless to say I would highly NOT reccomend this shop and I will NOt return !!! NoW back to enjoying my day hopefully my next stop will be pleasant with people who appreciate my buissness and enjoy theirs Toodles read more

Came in for a gel fill and pedicure. These ladies did an amazing job! It was my first time there and I will definitely be back on a regular basis! read more

My pedicure done by Jenny was amazing she gives a really nice massage and is as sweet as can be. I really wanted to make this my new nail spot but my experience with my nails was terrible. Annie was so rough and was yanking my hands in every direction like I was a rag doll. When she put the nail primer on my finger it started burning because she put it directly into the cut and when I said something she looked annoyed and barely whispered an apology. Not only did she take longer which would be ok if my nails came out how I wanted but she managed to drop the damn gel cure on my hands and didn't even apologize or acknowledge it whatsoever! I didn't even ask for gel I wanted matte and before I could say anything she was putting gel on and shoving my hand into the cure. I'm only giving any stars for Jenny she was perfect. Top it off the only time she stopped glaring at me was when I was walking back to give Jenny her $10 tip reached for it when I was clearly handing her a $5 (even though she didn't deserve it). Really disappointed in my acrylic experience. read more

I love Luxury Spa because of Jenny! I have been going to Jenny every couple of weeks for the past 10+ years for my manicure and pedicures. (I followed her from her previous nail salon in Livermore.) I am extremely picky, and Jenny has never disappointed. Jenny does a fabulous job from beginning to end. You not only get a BEAUTIFUL manicure and pedicure, but you get the best hand and foot massages. Luxury Spa is clean, the staff is friendly and their prices are competitive. I recommend Jenny at Luxury Spa to all my friends and family! Go to Luxury Spa . . . you won't be disappointed! read more

Nice clean place......really nice environment. Swan always takes care of her customer. I would definitely recommend this place.

I usually don't write reviews but, if I can help one person avoid what I went through it will be worth it. I asked for a pedicure and a new full set since there was no plastic nail left, just my natural nail and what was left of the gel, which was obvious because I hadn't had my nails done in 2 months . First it was the pedicure. She left to go get the scrubs but, they have a leak issue with at least 2 of the foot tubs (it happened to me last time as well). I finally noticed it as it was soaking into my boots and socks on the floor. I had to get up out of the tub with wet feet to move them out of the line of fire as the manicurist and trainee were sitting there talking about the shape of her nails. All the pedicurist said was "I know it's leaky" and moved on. My manicurist was training a new guy so instead of checking my nails before she sent him over to put nail polish remover in tin foil tips on my fingers while I was getting my pedicure, she was sitting in her chair watching tv on her phone. He obviously didn't know what he was doing but, I felt bad, everyone has to start somewhere. He took so long that I actually ended up getting a 15 minute massage on my left leg and then a 3 minute massage on my right once it was almost done. I knew they were trying to distract me but, I can still tell time. The manicurist finally comes over and starts throwing a fit because she misunderstood me and thought I said that I just had nail polish on. I apologized but, told her what I originally said. She kept on berating me and I said sorry one more time and kept telling her I understood. She kept doing it. I finally told her "I got it" 5 times with an increasingly sterner tone. I couldn't believe she would treat a customer that way. I told her it must have been a misunderstanding but, in reality she was just lazy and watching tv before she actually bothered to get up. She kept telling me that I needed to come in more for a fill. I looked at her and said I've already told you that I've been busy and haven't had the time. I was working 13 hour days and in the office almost 2 weeks straight. She also tried to convince me 4 times to get a different shaped nail than the one I wanted. Who did this lady think she was? I looked at her and asked if she could fix it, she said yes and I said ok well let's get it done then. Her trainee came back and she then started to talk about me to him in her native language. I looked at her and said I can understand you. She kept doing it. As the time was going forward I witnessed another woman get up and go because she didn't trust the trainee and another woman was pissed because she made an appointment to have her nails and toes done at the same time and wasn't getting her way. By the end of the 3 hour ordeal I needed to leave. The lady got nicer by the end of the session because I'm sure she was trying to salvage her tip. Needless to say, it's the first time I haven't tipped and I won't be going back there again. read more