***1 Star - Avoid This Company**…read more
I would never use Rite Move again, and I cannot recommend them to anyone.
Before booking, we were asked a series of questions, including whether we had fewer than 25 boxes (we did) and how many rooms we were moving (one bedroom and one living room). Based on those answers, we were quoted **$680**, which we paid with the understanding that this was the agreed price for our move.
After everything was finished, the owner, Joe, informed us that the total was actually **$1,000**, including **$170 in travel time**. We were then told that the $680 quote only covered three hours. That was never how the pricing was presented during the booking process. The questions focused on the size of the move, not on an hourly estimate. It felt like the terms changed after the move was already complete, leaving us with no real choice but to pay.
To make matters worse, they **did not even move everything they were hired to move**. Several pieces of furniture, boxes, and other belongings were left behind, forcing me to find additional help to finish the move myself. After paying $1,000, I certainly did not expect to have to arrange another move for the remaining items.
The moving crew was also disappointing. One mover worked incredibly hard from start to finish and deserves credit for his effort. Unfortunately, the other mover spent a significant amount of time sitting in the truck while his coworker handled most of the physical work. On top of that, he was rude and unprofessional throughout the move.
The most upsetting part of the experience was how Joe treated my **80-year-old mother**. There was absolutely no excuse for speaking to her in such a rude and disrespectful manner. Customer service should never look like that.
Between the unexpected price increase, questionable billing practices, leaving part of our move unfinished, poor professionalism from part of the crew, and the disrespect shown to my elderly mother, this was one of the worst customer service experiences I've had.
I strongly recommend getting every detail in writing before hiring this company--or better yet, choosing a different mover altogether.