No idea why the reviews here ain't higher. Matt is extremely knowledgeable and professional with his work. I was turned away by a couple of installers regarding a remote start on a Land Rover Vehicle. And to those that said they could do the install, not many gave me the assurance that Matt did. Install went very well, and I felt price was very fair for the quality of work. In fact I dropped by earlier than he was expecting and managed to check out the dissected car. He had actually went above and beyond in wrapping my cars parts while they were out of the car, to prevent scratches or damages to it. Even when the car was re-assembled. There was zero rattles, and he wrapped up loose bits in heat insulation and some dynamat. Absolutely satisfied with his work. And will be back for radar and laser coverage soon! read more

I came to luxury details to get my plumbing van ready for the road. In all honesty the end result was better than I thought. Matt, Jordan, and fred knocked it out of the park with everything. From the design and wrap by Fred, to all the lights and interior work by Jordan. This thing definitely stands out on the road and performs just as I need it to. Everything they did was to help me make my job easier when I'm at a customers house. They mounted all my shelving including lights in the shelves to be able to see my stock at night. I can't thank them enough for everything. Highly recommend them for any work vehicle service or new install. read more

Luxury Details - Car Stereo Installation Near Me - Southborough, Massachusetts

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I've been in contact with Matt with regard to an x-pipe he was selling for my vehicle. I live in California, and this was my very first online transaction. Matt made sure I felt safe and made the transaction/interaction really smooth. He took the pictures I requested and updated me every step of the way till he shipped it, then gave me a tracking number, which I can use to track the shipment. He was timely with the pictures, texts, and shipment. Did as he said. He made sure the packaging and contents were well secured and buffered from damages. I would purchase from him again. read more

Luxury Details - Purchase from Matt. - Car Stereo Installation Near Me - Southborough, Massachusetts

I brought my car to Luxury Details in Southborough to get it seal coated. Right from the start, the communication was superior. The owner went above and beyond to ensure my car was pristine. They are one of the most reliable, dedicated and respectable companies I've worked with in a long time. I couldn't be more appreciative of their hard work, attention to detail and commitment to their customers' satisfaction. I couldn't be happier with the seal coat!!! Thank you soooo much!!!! read more

Deplorable customer service. So easy to say "yeah I am sorry" when you don't care. When you don't care if you close early and leave a customer waiting without the keys, when you don't care to call after you realized you made a client wait for hours because you made a mistake, when you don't care about customers to even say a real apology and mend your actions. Do yourself a favor and choose another place, it's not like this is the only one. read more

Luxury Details - Front - Car Stereo Installation Near Me - Southborough, Massachusetts

My estimated wait time for an automatic car starter was 4 hours but it was completed in 2.5. I had to go home to get a second set of keys as they needed that built into the car to "trick" the engine into starting. This was a Groupon for me, and my overall experience was alright. My advice to Luxury Details is if they call/email their clients before an appointment to remind them what is needed, plus later followed up to make sure their experience was satisfactory, then customers would feel happier. If you're stuck waiting for your car to be finished, there's an Aquarium store next door to wander into (which has sharks) and neighborhood streets to jog along close by Luxury Details. read more

Luxury Details - Car Stereo Installation Near Me - Southborough, Massachusetts

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Matt at Luxury Details is the ONLY person I would think of to touch my brand new car. I went to see him when the car had only 50 miles on it. He tinted the windows, added a paint protection film, and added a ceramic coating of the entire car. I don't know how he does it but my brand new 2021 car looked even better than when I first drove it off the dealership lot. His professionalism, helpfulness and attention to detail is unparalleled. Worth every penny. The absolute best custom detail shop I've ever interacted with. read more

If I could give a 10 star I would. I brought my wife's XC90 in to get some work done and get a full paint protection installed. When I say Matt and his team did an amazing job, it's an understatement. They took care of all the minor scratches and marks on the doors and I promise this looked better then the day we got it from the dealership. The cost of the work done was more then fair when you actually look at what was put into this job and the quality of the result produced. I highly recommend Matt and the guys. Everyone is wicked cool and easygoing. 10 out of 10 for me. read more

Luxury Details - Car Stereo Installation Near Me - Southborough, Massachusetts

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Upgraded my Jeep with 2.5 inch lift, shocks, 34' tires and added a full Alpine radio/amp speakers. Matt and his team were great working with me to review a bunch of different options. Very knowledgeable, clean shop, excellent quality and attention to detail. Easy to work with and very professional. While there saw them working on some fantastic rebuilds, some very cool trucks and high end cars. Highly recommend them. read more

Luxury Details - Car Stereo Installation Near Me - Southborough, Massachusetts

I was disappointed to experience poor customer service here - without even setting foot in the door. Maybe it was a blessing in disguise. Maybe it's Luxury Detail, but it's more like Poor Service. I called Luxury Details in Framingham asking to set up an appointment to get my windows tinted. I drive a luxury car so luxury in the title made sense for me. The gentleman...excuse me...boy who answered the phone told me that he'd call me back to schedule an appointment but never did. Okay, whatever. I called today to ask about the insurance inspection, and I got a very rude: "Not today." and then it was quiet. I asked, "Why?" and he said: "We're closed today." ... Okay. No offer to reschedule or since he answered the phone, to pencil me in later this week. This place lost my business not only once, but twice. Without even setting foot in the door! Hopefully the owner sees this and makes a few changes in how his employees work the phones. Basically, poor customer service means you're turning away cash flow. Business 101! read more

UPCHARGE on everything!!! Poor customer service, was charged $$70 extra for who knows what, and the remote options still don't work. Called and he told me to have the remote options work it's a $40 fee on top of the $70 I paid... On top of the $129 + groupon. TOTAL SCAM! Beware you've been warned stay away from this place!! Oh and to top it all off I had to repair the steering column plastic in my car myself as they left it undone and making a weird noise when I turned (not a big fix but annoying none-the-less) careless!! read more

Spoke to owner Matt Kouyoumjian about putting on running boards, lighted door scuffs, and film on new car. He explained all the details and pricing. Made me feel very comfortable. Showed me his shop which was very busy but very clean for a garage. Only expensive cars could be seen in parking lot. He came in on price but could not deliver on time as this was the first time he had done this brand of running boards, which were from Korea with hard to interpret instructions. Took a couple of extra days. Everything on car worked and looked like it was supposed to. The only slight negative I had was there were some smudges of dirt on seats from guys working. Took a damp cloth when I got home and everything came off. Highly recommend Matt and his crew which were all upbeat and very polite. read more

Living social had a deal for detail ($120) so figured I would try them out. Not impressed. My car has 90k miles on it but looks almost new. Quite honestly, it did not look much better after their detail. I emptied all of the compartments (doors, center console, etc) expecting them to vacuum and wipe them down. Nope. They did wash and wax the outside so at least it has a coat of wax before winter. Definitely not worth the money though. I think they are more into electronics and just did the detail thing to make a little extra $$ (but that is just a hunch). When I dropped it off at 9 am, Guy said he would call when it was done. I finally called at 4 and he said it had been done a while. Oh, gee, thanks.. read more

Got my Jeep lifted there last November. Lift was done completely wrong, had to bring to another job to get the entire thing realigned. I have tried to get in contact with Matt several times over a radio I had done there that doesn't work 60% of the time. Definitely do not take you Jeeps here. read more

Very Poor service First of all These guys promised me one part and then while installing they installed something else as it was not very bad after all After I agreed to live with the fake part i realized the part was not working well and they gave me as much hard time as they could to get this fixed. This is a shady place. I would pick someone better over these guys read more

This company is complete trash. They charged me over 100% of the groupon cost to install a remote starter that I bought on groupon. I did not know this cost would be so high until after it was installed. DO NOT GO HERE!!!! read more

I have had many services done over the years. Matt knows his stuff and does quality work. Customer service has been great, tints, audio, custom work, all A+. Only place I trust to detail my vehicle. read more

Honesty and Integrity are the first thoughts that come to my mind. The incredibly friendly service and truthfulness in their approach won over me. Matt is very knowledgable about what he does. I had a remote starter that went bad and got all kinds of quotations from several places stating they would have to tear apart my dashboard, etc. etc. to troubleshoot and fix the issue. I took a chance and decided to go to luxury details. Matt took my car and 15 minutes later brought it out fixed and charged a very nominal, negligible fee for his time. Next time I know I am undoubtably patronizing his business as well as recommending him to my friends. read more

Had a remote starter installed as a gift for a parent and was OVERLY IMPRESSED. Not only is the staff professional and knowledgeable but they are friendly and inviting. The quality of work is second to none! Worth every penny. Looking to go back for a detail on my vehicle if it ever stops snowing read more

Guy behind the counter was great on the phone, but when I got there he tried to sell me every service/part possible. $25 for a wiring harness you can get online for $3. I was in a jam and needed it asap. He said he would wire everything for me when I got there (harness to harness to wheel controls) as if he would do it as a courtesy and warned me not to fry my ECU. Thanks bud, did it on my own in no time. read more

I meet Matt, the owner of luxury details, about 6 yrs ago. I have been an auto enthusiast my whole life and he has helped me with a number of projects through the years. His work, professionalism, and understanding of an auto enthusiast wants, and needs, gained my life time loyalty. I recently dropped off my newest addition f13 M6. He offered way more services than I expected. I ended up getting a clear bra, passport 9500 ci radar / laser jammer with rear mirror display ( I have no idea how he did that but very cool), tinted windows, tire install, and valved meisterschaft exhaust, I was hesitant about getting the exhaust because of a previous citation for modified exhaust. He explained to me he could put a valve on it for quiet mode. He also did some minor dent removal for me as well What ever it is you want he can do it for you. He also was kind of enough to provide a pick up drop off service due my busy schedule. If you are a car enthusiast call matt you wont me sorry Dr John R Pallotta DMD read more

I read all the reviews and still bought the Groupon. Let me start off by saying the people complaining about the remote start have clearly not done the following: 1. read the terms and conditions 2. researched the installation procedure for a remote start Most of their frustrations would have been resolved with doing either of those. All newer vehicles with chips in the key require you to sacrifice a key, or pay more for a thingy that mimics a key. Matt was great he soldered all connections and was showing me how the cheap plastic connections are more likely to fail. I got exactly what I expected because I read everything before I purchased the Groupon. Don't be scared just do a little research to save some unnecessary frustration. My trunk pop was also include at no extra charge. Communication was what I would typically expect and it was ready when promised. read more

Matt did an excellent job installing a remote starter. Very courteous and prompt service. Pricing was very fair and he gave me two remotes which do more than I expected. This is a great place to get a remote starter! read more

They installed a Remote Control Starter Excellent Job!

I have been going to LD for about 10 years or so now and they have never disappointed me. Multiple details and stereo installations/adjustments, Matt and his team have done nothing short of stellar work. I recently got a new vehicle and had tint, front film protection and wheels/winters put on. Everything was done perfectly and I will be back soon for more services. I have and would again recommend them to friends and family. read more

I have had two remote starts installed in my vehicles and have recommended the place to many others. I've read what other people have said and if you've never been to a car audio place you may not know this is a typical place. They do great work and I don't have any complaints. read more

Matt was impressive from the start. He answered all of our novice questions about audio installation before we even owned the car. We visited other shops and never got the same feeling of customer satisfaction that we got from Luxury Details. We had an amp, front component and rear coaxial speakers, and subwoofer installed to the factory navigation head unit. He also recommended sound deadening in the doors and trunk due to being a commuting car. What a difference the sound deadening does for a commuter car! The audio came out so much better than expected! We were blown away. The install was very clean and there was no damage to the interior. He also installed LED ambient lighting throughout the interior that came out really well too. We came back for a window tint a week later that came out great. At the same time he fixed an issue with a hiss coming from the factory head unit at low volume. He didn't stop until it was fixed and we were completely satisfied. This is a rare trait these days. We highly recommend seeing Matt for a quality install and customer experience. read more

Good service,hassle free and so far no problems . Had an auto start installed 2012 so far all is good.

I'm sure customer service is important to you. It certainly is important to me even more that it seems to be going away almost everywhere. Not at Luxury Details Custom Car Audio & More though. I was cruising around Framingham on Sunday, 5 July and happened to run into Matt going the other way. I turned around, caught up and followed him to his shop. I had every intention just to say hello and catch up. After catching up, Matt surprised me by asking how my stereo system was operating and helping me with a couple of questions. He then pulled my cargo matt out of his shop and trimmed it to fit around my sub. All of this on his day off. Oh, and I caught the chance to meet and talk with his lovely wife. There are more than a few shops in the area that do custom auto sound. There are no other place though that treat you like Matt does. If you are looking for custom auto sound for your ride, give Matt and Luxury Details a shot. read more

I bought a Groupon for a car starter. I reached out on January 29th by email to get a time slot for install as the phone number went straight to voicemail every time I called, regardless of time or day. On February 13th I received an email back stating I needed an additional bypass for $125 and earliest install would be March 30th. Whatever, I figured there would be a catch. The weekend before my appointment I tried to reach out and reschedule as my basement flooded and I had my hands full trying to dry out and rebuild my home with a newborn in it. Still no reply, phone number goes straight to voicemail with ZERO call backs. Worst customer service I've ever had. They may have so much business they can't get to everyone? Maybe that explains the lack of contact. After waiting for a call or email for 3 weeks I cancelled the whole thing with Groupon and got my money back. I would never do business with them. To date, still no reply to email or phone call. It's been 4 months. read more

I was very impressed with Luxury Details and with the owner, Matt. I shopped around Boston for a new DVD/GPS/NAV head unit + back-up camera for a new Suburban. Matt's prices were the best and he was a pleasure to work with via email - super fast responses and he answered my endless list of questions. After installing the unit, the face plate around the device did not allow for the system to eject, I also wanted him to move the remote microphone. He ordered a new face-plate, no questions asked, and then resolved all of my concerns - not charging me anything for the microphone move or rear-camera adjustment (as I (or one off my children) had hit it). I dropped off the car and left it for the day, so there was no issue for me with the wait time. I would highly recommend Matt and L.D. and will plan to use him again for any related upgrades/modifications. read more

I have no complaints about their customer service. I will complain about the quality of work as I had to drop my car off at the dealership after having issues for a week where it would take several attempts to start the engine. I just found out after they spent several days working on it/diagnosing the issue that the remote starter that I had installed at Luxury Details was poorly installed- two wires were crossed that caused this issue and its going to cost a lot of money to replace two parts on my car due to this. Not to mention that I will lose my ability to use the remote starter which I haven't had for very long. I rarely write reviews but I was so upset about this--Very disapointed! read more

Cannot say enough good things about this shop. I have taken three of my new vehicles over the years here and every time the work is spectacular. Kudos's to Matt & Jordan read more

Matt knows his stuff and clearly takes pride in his work. He did a very clean installation of a new stereo in my daughter's 06 Jetta. He takes the time to explain all options to the customer - i felt that i arrived at a good choice under his patient explanation of the options in my price range. He is very courteous and professional. He provides a broad range of services on cars from regular cars like my daughter's Jetta to exotic high end Europeans. read more

Before I read the reviews here I went to ask how much they would install a custom dash for my nexus tablet....the guy said $600....really for my crappy Saturn ion?...lol no way pass!!! Went to another place and they did It for $250. read more

Had sound system upgrade on my 2014 Accord coupe in 2 stages by Matt and team. Matt is a friendly owner/installer/fabricator who really knows his stuff and true to the name paid attention to the details! His installation work is very neat and clean. He worked hard to get the Metra harness right to integrate the new HU with stock display and steering wheel controls/bluetooth calling. When months later I bought the JBL MS-8 dsp direct from Harman he had no problem installing and helping me configure it when there was a glitch. Matt is a "can do" guy when it comes to the many features in modern cars and likes to respond to questions with "of course!" read more

I was in the midst of selling my 06 infiniti g35. The front end of my car had unsightly damage from road debris we routinely experience in Mass, and my headlights were scraped up and pitted. They did an excellent job making the pitted front end disappear and sparkling up the rest of the car. I would highly recommend them for any detailing work, I plan to take my Volvo here for paintless dent remover and exterior touch up soon. Happy hunting read more

I had my car waxed and detailed. They did an excellent job. I'm very picky about the way my car looks...I highly recommend Luxury Details. Customer service was great. Price wise they were very reasonable. read more

I've gone to Matt for work on all my current vehicles. From the remote starter in my wife's Pilot to the killer sound system in my Jeep to my most recent Alpine nav with rear-view camera install in my baby (Mustang), I've always been impressed with the quality of the work and Matt's focus on a great customer experience; he's a true professional. Matt has always taken the time to really consult with me when I have a project and not only steers me toward great products, but takes the time to walk me through everything and answer all my questions. I've used other places in the past for work on previous cars, but Matt is the only place I recommend to friends. Thanks Matt! Can't wait to come back and take the Mustang to phase two! read more

The fact that after a few years it's still working correctly and no issues makes me give them one extra star.