Hi my name is John Pangalos and I live in Toms River, NJ. I had been looking to upgrade my standard 5' X 8', 40+ year old bathroom so I contacted Luxury Bath of NJ/PA, Bath-Fitter, Re-Bath as well as a couple of local other companies for estimates. By far, Luxury Bath stood out as the company for me "RIGHT" from the start. I met with all the companies about 6 weeks before I was scheduled to "snowbird" to Florida for the winter and explained to each 1 of them, that the work had to be completed before I left, no exceptions, no excuses. Only Luxury Bath would commit to a schedule and guarantee the work would be completed 100 % before my departure.
I met with Rob from Luxury Bath on 8/17/2020. Rob, was on time, professional , respectful, highly enthusiastic, extremely knowledgeable and personable. What I noticed the most about Rob, was his conviction that the Luxury Bath products and materials (especially the surrounding shower walls) were far superior to Luxury's competitors and I believe he is 100 % correct. He brought some samples and you could actually feel the difference. The "GROUT EFFECT" looked and felt more "tiled like" than the competitions. However, at the end of the day, Luxury's quote was quite a bit "higher" than some of the competition. When I say "higher"- I mean pricewise. I mean deceptively higher. For example, the competitor's quotes included shower rods instead of shower doors. Without any sales pressure, Rob took the time to walk me through the quotes, line by line, item by item, etc so I could have a CLEAR comparison with the competition's materials, products, & quotes. Still, once again Luxury came in a little bit higher price-wise. Rob went to work and offered quite a few alternative options, working within my operating budget' He found new incentives and discounts, negotiated, and provided me with 18 month free financing as well. At the end , for me, the decision became CRYSTAL CLEAR., the choice of LUXURY BATH was a "NO BRAINER". I was getting a SUPERIOR product and "VISUAL LOOK" for the same pricing as the competition but also with 18 month free financing.
After that, the rest was easy. The next day Bill came to my house to confirm the measurements, contract details, and possible installation dates. Dallys from the office kept me informed weekly on the progress of the material delivery and the installation date. On Monday 9/29/2020, the work was completed 3 hours ahead of time (Luxury Bath guarantees the work will be completed in 1 day - about 10 hours). The INSTALLERS also did a a FANTASTIC job, removing all the old material, upgrading and replacing any piping, drains, sheetrock, materials, etc needed and leaving the house SPOTLESS when they left.
I AM ABSOLUTELY THRILLED WITH THE WORKMANSHIP, PRODUCT/MATERIALS, & THE INNOVATIVE LOOK OF MY NEW BATHROOM. I HIGHLY RECOMMEND ROB, BILL, DALLYS, THE INSTALLLERS, & THE ENTIRE LUXURY BATH OF NJ/PA TEAM.
JOHN read more