Unpleasant, uncomfortable, disappointing experience with Sue.
Paid $400 for a keratin treatment. I noticed absolutely no difference in my hair immediately following the treatment, other than having broken hair. It was also an unpleasant experience, with someone I found to be unfriendly.
Petra, the owner, was incredibly accommodating, and offered to get me back in the salon for a redo. She was flexible and worked with me on scheduling a follow up redo appointment. She was extremely friendly, helpful, and apologetic.
During my follow up redo appointment, Sue blamed me for the results of the initial keratin - it was my fault because I have color in my hair, it was my fault because I dont use the right products (I bought the two recommended products she sold to me during my initial visit), (and I use sulfate-free pureology shampoo and conditioner, along with a Drybar spray and Aveda oil). It was my fault because I came in with wet hair. She said to me "I told you so", indicating it was my fault for having expectations that a keratin would have any kind of noticeable impact on my hair. I have had about 10 keratins, so I understand the typical results. She never apologized or expressed disappointment that I was unhappy with her service - instead, she just blamed me.
The keratin redo turned out nice. It resulted in smoother, sleeker, less frizzy hair - exactly what you want and expect from a keratin. I dont know why there was such a difference between the results of the two treatments (I did notice slight procedural differences between the two, but wouldn't have thought that would make such a difference). Ultimately, I was happy with the second results, but unfortunately, my two big events (in hot, humid climates) for which I was getting the keratin, happened before the redo, so it was still a waste of time and money.
Overall, I was made to feel, by Sue, that her initial
ineffective keratin was my fault - not hers. Both appointments with her were uncomfortable and unpleasant. It was really just a sad experience,
and I was relieved once my appointment was over, and to be able to get out of the salon. I wont go back, and I'm sure Sue would be very happy about that.
Thank you to Petra who gave 100% to ensure her customers are satisfied. Thank you to Petra for getting me back into the salon for a redo. Petra did tell me that Sue is a good, experienced stylist, so maybe this was just a one-off unfortunate clash and mishap. read more