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    Luxe Vision Care + Optical

    4.1 (10 reviews)
    Closed 9:30 am - 6:00 pm

    Services - Luxe Vision Care + Optical

    Eye exams

    Eyewear fitting

    Laser vision correction

    Luxe Vision Care + Optical Photos

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    Review Highlights - Luxe Vision Care + Optical

    Blanchard was so thorough and explained the eye exam and every detail to me.

    Mentioned in 5 reviews

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    Bristol Family Eyecare - Bee Cave

    Bristol Family Eyecare - Bee Cave

    4.1(58 reviews)
    1.3 mi
    $$

    Absolutely loved my experience with their staff! Dr. Kindla was so kind and amazing! The team was…read moreextremely helpful with helping me pick out two frames and contacts! They have so many great options with frames for glasses. I can't recommend this team enough.

    I really wanted to have a better experience here, but unfortunately, it turned into a long and…read morefrustrating process that never resulted in a proper outcome. I initially came in for an eye exam in August 2025 and had no issues getting my contact lens prescription, which I use daily. However, when my allergies flared up later in the year, I reached out to get my glasses prescription so I could switch over. That's where things started to go wrong. The prescription I received included a pupillary distance (PD) that was not actually measured--it appeared to be defaulted. At the time, I didn't know this, so I used the prescription to order glasses online. When they arrived, I couldn't see out of them at all. When I went back in, the PD issue was acknowledged as a likely cause, but I was also told the prescription itself was "accurate," which was confusing given the incorrect measurement. To their credit, they remade the lenses for two pairs of glasses, and I also purchased a third pair in-store using my insurance. Unfortunately, even with updated PD measurements, none of the glasses worked. My vision felt completely distorted--like looking through a funhouse mirror--and it was honestly not safe to drive. I returned multiple times for adjustments, including changes to the prescription, but nothing resolved the issue. I was repeatedly told to "give it time," even though the problem clearly wasn't minor adjustment discomfort. On top of that, communication and wait times became another issue. During one visit, I waited about 45 minutes without any update, only to find out staff was tied up and short-handed. That should have been communicated upfront. I will say that Kevin and Ashley were kind, empathetic, and genuinely tried to help throughout the process. I appreciate their efforts. However, the overall experience still fell short. What was most disappointing was the response when I called to ask what could be done about the money I had spent on lenses that still didn't work. I was told it might be best to "put a stop" to further adjustments since they had already paid out of pocket--despite the fact that these issues were not caused by me. That response felt dismissive and unprofessional given the situation. I ultimately sought a second opinion elsewhere and immediately experienced a higher level of care, attention to detail, and accuracy. I think the biggest takeaway is this: when it comes to vision, precision and thoroughness are critical. Measurements like PD should always be properly taken, and when something clearly isn't working, patients should feel supported--not dismissed.

    Photos
    Bristol Family Eyecare - Bee Cave - Para Optometric Technician
 Carly

    Para Optometric Technician Carly

    Bristol Family Eyecare - Bee Cave - Office Manager Amy

    Office Manager Amy

    Bristol Family Eyecare - Bee Cave - Office Administrator  Addie

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    Office Administrator Addie

    Luxe Vision Care + Optical - optometrists - Updated August 2026

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