I have been getting massages for over 15 years on a twice a month if not once a month. The staff…read morewas friendly, clean work space and as you walk in feels more of an earthly/incense store vibe. However as we got into talked the hot spots I would like to focus on, and which was odd for me as usually that's where someone would start or have you lay face down, instead it was face up. Where I feel it was like a massage envy type vibe where they don't just give you fully what you want and try to make you come back for another one. The hot towel and cupping was great however didn't seem like the person knew what they were fully doing. Lastly I know the cost of living has went up, but this was my first and last visit as no reason why someone should be paying $200+ for a massage period. I have found and had better from others in the area. Update: management did reach out in attempt to help solve future issues and provide a complimentary service.

I can't express enough how much I love this spa! They have top-notch policies, customer service,…read moreand of course masseuses. Many other businesses could learn from Ballaura. First, their policy is extremely flexible. I was a massage member and have a busy schedule. They will allow you to transfer/gift your membership to someone or roll it to the next month if you don't use it in the current month. Second, customer service. They greet you when you come in and provide you with a warm neck wrap. I had to cancel my membership recently due to a move and they easily let me cancel and offered a complimentary sauna session before I leave! Third, the masseuses are always so nice and all of the add-ons are free. The atmosphere is perfect for a relaxing massage. I will certainly be back for massages when I come back to visit!

Stacey is a great stylist, she has over 20 years under her belt with knowledge in the hair…read morebusiness. I recommend her especially if you are getting highlights .

They use lovely Eminence products and have experienced professionals working here. If you are…read moresearching for someone who knows what they are doing you can trust these ladies.

While the monthly rates are quite pricey, such is the case with almost everything in Washington…read more Not sure if I could afford to continue coming here but if I did, it would be specifically to this location in Lacey. I've been to other massage places in Washington, all insanely priced, but this so far has been my favorite. Chasden's massage was pretty much perfect. He listened to my specific needs and was able to massage the tension in my upper body with precision. The receptionists were also especially delightful and full of the whimsy I prefer to be greeted with.

I have bad and good experience for this place. For Massage Therapy, I would give 5 stars to Lacey…read more I am pretty satisfied for the service. I have been going to her since last year. However my Facial therapy was completely the opposite. At first, it was a waste of money and time. I gave it another chance but I got scammed. I booked for classic facial and the lady who did my facial asked if I want to upgrade into Diamond glow! I asked her how much would I be paying. She said $150 so agree with the upgrade. It wasn't much of a difference that regular classic facial except the machine that clean dead skin on the face. Not too impressed with the service. The reason why ai said I got scammed because they charged me $89 plus $150 total of $239. I believed that is not explained very well and there is nothing I can but to pay the full price. I will not be returning to this place for a facial.

I'm so glad I joined the pedicure club! Every month I look forward to my essential pedicure…read moreappointments and getting pampered by Emily. It's so relaxing and such a treat for my feet. I also love how the scrubs/treatment offerings change seasonally.

I had a great first experience at Blossom Spa Retreat. My…read moreservice was provided by Gessica. I found myself literally in the hands of a very gifted, experienced esthetician. Great experience.

What a treat, only had 1 night very enjoyable. A bit of Gilded age. Host is lovely, rooms are…read morecomfortable, breakfast was delicious. So much better than a hotel.

It was like a step back in time, not only the beauty of this Queen Anne Mansion and it's decor, but…read morethe owners complete the experience with their charming hospitality and service with a personal touch. I am so glad I discovered this place and will return again.

This is a wonderful little spot. My sister and I have been seeing Heather for YEARS, before she…read moreopened her own day spa. It is so cutely decorated and peaceful in here, and Heather is SO sweet. She really takes care of her clients. She's been in the field a long time so her appointments are quick and efficient, but thorough.

Great service. Booked a facial on their website which was so easy to use. Was able to get in the…read morenext day. Heather was ready for me when I arrived (no waiting). Very knowledgeable and experienced aesthetician. Facial was relaxing and my skin looks fabulous. Reasonable pricing and lots of service options. Highly recommend this business.

Tina has done my nails for YEARS!! I love her work and her artistic ability! The entire staff is so…read morewelcoming and accommodating. 10/10!!!

They were wonderful. We brought in two 9 year old girls, for a birthday gift. They were treated…read morevery well. They both said, "it was a lot of fun.

Kristina is absolutely amazing. She's very kind and professional. Her hot stone massage is also…read moreamazing. The facility is also very clean and relaxing.

In all the spas I've been to around the world -- from the Four Seasons in Florida to $2 street…read moremassages in Thailand -- No trained professional has left me in tears. During my session, my right foot, which is missing the toes due to a lawnmower accident 20+ years ago, was completely skipped over, even though nothing had been requested or needed to be skipped. When I followed up within 30 days, hoping to resolve the situation kindly, I was told it was too late to request a refund. On the call, I was offered an apology for how the experience made me feel; there was no acknowledgment of the massage therapist's actions or any assurance that the issue would be addressed. It was clear they didn't truly understand the situation or have an ethical process for handling it, leaving me feeling embarrassed for spending $120 here. If you have specific care needs or any unique situations, I would think twice before booking here. This experience was dismissive and showed space for improvement in situations like mine. I want others to know so they can make an informed decision about whether this is the kind of service they want to support. Thanks for reading, and I hope this matter was taken seriously behind the scenes of management even if not openly acknowledged with me, so no one else in the future has a similar experience at this establishment.

Sadly I stopped going here. Not because of the pedicure but because I was very uncomfortable. I had…read morealways had Dan greet me and provide my pedi. He had finished up and said sit here for 10 minutes to dry. I jokingly said, ok, and then your gonna kick me out and laughed. He got very serious and said no not going to kick you out. I said I'm joking as he turned to go in the back. He had always said bye but didnt that time. The next time I came in, not only did he not provide the pedi he didnt speak to or look at me which was a first. I went 1 more time thinking it was just a fluke. Nope. Anyway, great pedicures but do not joke!

I took my mom to get a pedicure and the moment we walked in they treated her like a queen. She has…read moreParkinson and struggles to talk. They took really good care of her. Ask for Dan. He was wonderful.