My wife and I stopped by your establishment last night looking forward to enjoying an evening at Luxe Cigar Lounge as part of our celebration of our 18th wedding anniversary. Unfortunately, we were turned away because I was wearing a T-shirt. Before us, another group of gentlemen was also denied entry because they were wearing jerseys. We were informed that the dress code becomes more restrictive after approximately 6:00 or 6:30 p.m.
I am a retired educator, and my wife is a registered nurse. We appreciate and respect businesses that strive to create a particular atmosphere and maintain standards of appearance and conduct. However, our experience left us disappointed, especially on what was meant to be a special evening for us.
While I fully respect a business's right to establish and enforce a dress code, I would encourage management to reconsider the current policy. Many cigar enthusiasts and patrons come from professional backgrounds and may stop in after work, while traveling, or during casual evenings out. A neat, clean, and presentable appearance does not always require collared shirts or more formal attire.
The cigar lounge industry is built around hospitality, relaxation, and camaraderie. A dress code that is too restrictive may unintentionally discourage otherwise respectful and responsible customers from patronizing the establishment. In today's environment, many upscale lounges and restaurants have successfully maintained a sophisticated atmosphere while adopting a more flexible "smart casual" approach.
As first-time visitors, my wife and I were disappointed because we had specifically chosen your lounge for our anniversary celebration. We would have gladly enjoyed your cigars, beverages, and hospitality had we been given the opportunity. Instead, we left feeling that our attire overshadowed the fact that we were mature, respectful adults simply looking to celebrate a meaningful milestone together.
I believe a more relaxed dress code--one that focuses on cleanliness, appropriateness, and respectful behavior rather than specific clothing types--could help broaden your customer base while still preserving the upscale experience that Luxe Cigar Lounge seeks to provide.
Thank you for taking the time to consider this feedback. I offer it with respect and in the hope that it may contribute to an even more welcoming experience for future guests. read more