This drive-in bay facility is THE best Volkswagen. Pamper your sweet ride by driving in and handing…read moreover your keys to a trusted professional. Sure, you can get your tires or oil changed elsewhere for a slightly better rate. But would you bring your pet pooch to an uncertified vet? No! If you love your car like I love my GTI you'll understand. Lubed doors & hinges, cleaned hubs and wheels & extra wax on the bolts please! The sparkle & shine was complete in one hour. Customer Service had the invoices lined up with roster precision. I felt compelled to smoke a cigarette but we all know it's bad for you.

The selling experience was great...Yudy Abreu was fantastic.. My complaint has nothing to do with…read moreher. My complaint is against the Service Manager, John. I got the Tiguan back in September, and in March it got a flat tire, I call the Service department, he said he was going to order it, and he never did... On top of that, after changing the tires from Winter to Summer, the tire sensor never turned off and as of today it's still on. The slider of the sunroof didn't want to work one day and we had to leave the sunroof open, the infotainment screen not always turn on...And it's May 14, and I haven't received any calls from them. I called the VW Service Line, they advised to call another dealer in town, I called the Hunt Club location, no one answers, the appointment scheduler doesn't work... So, all this to say, if you buy a VW, be prepared to have hard times.

5 stars isn't enough in my opinion. I received amazing service from Kevin Sabourin. He went above…read moreand beyond.

Initially, I was contacting this garage because I wanted to get part numbers and prices for a job…read morethat needs to be done on my vehicle. Dodge is charging me 1600$ before taxes to get the job done. I contacted another garage and they are charging me 920$ for everything. I wanted part numbers so I could try to find the parts elsewhere to save a bit of money. Unfortunately this garage didn't want to provide me with any part numbers. I have worked I customer service, and when a customer asks for a part number... you usually give it to them.. and this works everywhere! I was going to do my maintenances and tire changes here; but looks like I'll be encouraging somewhere else because clearly, Victoria doesn't want your business. Neither does she want to serve you.

Recently picked up our new 2025 Kia K4 from this dealership. Overall, the experience was okay, but…read moreseveral things were disorganized and could've been handled better. Our sales rep wasn't there on the scheduled pick-up day, and we weren't informed ahead of time. We arrived a bit early and let staff know we were there to pick up the vehicle, but it felt like no one knew who was supposed to help us. It wasn't until later that we were told our rep was actually off that day. A quick message saying something like, "Thanks for your purchase, I won't be there Thursday--please reach out if anything comes up," and a proper handoff would've made a big difference. The stand-in rep asked me to sign a vehicle sign-off form but didn't explain what it was. It seemed to contain some important information (possibly a liability disclaimer, scheduling your first service appointment?), and I didn't end up signing it because it timed out... something to be aware of. It also took over an hour and multiple asks to get a quote on all-weather floor liners. One of the people we asked turned out to be the assistant sales manager, who never followed up. When we were eventually directed to the service desk, the 10% promo discount wasn't applied until we pointed it out, and none of the staff seemed to know about it. Definitely recommend double-checking everything to ensure you get any advertised promotions. Our wheel locks also weren't installed. In hindsight, I should've asked for this charge to be removed, as the cost was quite high compared to their own part's website/after market options. That said, when I returned the next day, Patrick (Manager) and Riley (Service) were great--Riley had them installed within 10 minutes. Very friendly and efficient. As a first-time vehicle buyer, this felt like a below-average experience. We purchased at MSRP with the $500 spring discount from Kia Canada, which was a fair price. Really happy with the car at least!

Great experience, Riley was very professional and very helpful. He made everything very smooth and…read morepleasant for me. Dropped my car off and he called an uber to drop me back home and pick me back up after. awesome

The worst car dealership I've ever been to. Rude, unprofessional staff. Overpriced and inadequate…read moreservice. One guy left us waiting while he chatted to all his co-workers and ate some cake. The best part? I brought my car in for winter tires and the mechanic accidentally "forgot" to tighten the bolts on the tires. My dad drove down the street and nearly crashed. If he would've died, would they have taken responsibility? Most likely not. Irresponsible, ignorant, and stupid workers. They know NOTHING about cars. Go somewhere else or risk your life.

purchase an Explorer also bought the extended warranty, the main belt broke in Montreal and Fortier…read moreFord in Montreal fixed it, but I had some inconsistencies with some electronic, went to Jim Key thinking about my extended warranty... the truck was 2 years old with 56 000km this is what I got from them... Fortier Ford work previously on the Explorer, go back there and ask them to repair their wrong doing...!? End up getting it repaired in Gatineau under the warranty!!? bought a Lincoln LS v8 somewhere else and had some piston issue, after $5000, and the car stated to have the same shaking problem in Jim Key parking lot( I had just pick it up. I contact the Vice President of Ford canada( lucky for me, my wife was selling inscription software to ford at that time)and explained to him that I had 4 visit at Jim Key and after $5000, the car was still vibrating... 2 days after I got a call from the dealership to go back and drop my car, their give me a loaner, repair the car and gave me $3000 back, this Is because the VP put pressure, the Service manager did not seem happy with me, went I picked up the car back that was my las visit at that dealership i'm still a Ford Guy, but my F-150 come from Embrum Ford!!!

Le service a la la clientèle est exceptionnel de la vente au pièce et le service après vente…read more Nous avons acheté notre Mazda CX-05 en 2023. Depuis nous avons utilisé le service des pièces pour l'achat d'accessoire d'origine. Aujourd'hui des pneus d'été avec les services saisonnier. Je vous garantie que le service de A à Z me rappelle le service que j'étais habituer de recevoir a l'époque. (Autre génération) Bravo Mazda j'apprécie votre service

Haven't done the work yet. Upcoming appointment in 2 weeks. The Service department person who…read moreanswered my call was very polite and quick. Going to update my onboard computer. Hope they do a good job and good price. The gentleman said it would take about an hour. Stay tuned. This will be my first visit to them.

These guys are the absolute best. Don't buy a Mazda anywhere else! From sales to service, I…read morecouldn't have asked for a better experience all around. They're honest, respectful, and transparent. Ask abyone a question, and they will do anything they can to help!

Recently leased a 2024 CX-90 from performance mazda and the level of true family really comes to…read moremind throughout my experience. We were met by the sales rep Cambrin Kuhn, who took us (my wife and I ) on a test drive with the vehicle. Throughout that time, he showed his professionalism and knowledge. Paperwork was done quickly, and through docusign as it was difficult to get back to Orleans Mazda at the time. Pickup was smooth and the staff there, including Peter K really cared about my family and gave us some souvenirs for my 2 little boys. Needless to say, it was a very pleasant experience, and everyone had a genuine smile on their face. Didn't feel like I was being pressured into anything. In fact - was told to take the time needed to think about all the facts and come up with a fully fledged decision based on our individual needs.

Excellent experience buying a 2022 Corolla Cross. Joey is a straight-shooting, no pressure sales…read moreperson. This young man will go places because he treats his customers with respect. Also, their finance guy, Asher, is great. It is highly unusual when a finance guy doesn't try to push you to take an extended warranty. He showed me all the possibilities, without the smoke and mirrors, and the financing process was pretty pain-free.

Very disappointed with terrible service from new car sales department. Was forced to accept price…read morechanges after signing sales agreement. Price kept increasing and i had to accept higher price to keep car.The Sales manager said any further efforts to correct their mistakes would result in their dealership losing money so they would rather just sell to next customer.This was the 3rd vehicle I leased from Orleans Toyota. My girlfriend has leased 2. We wont be back. There are better options in Ottawa to buy your new Toyota. They do not care about their customers, only profits. Update: Purchased new Toyota from another Ottawa dealer and got stellar service. Please also take note that Manager at Orléans Toyota has not replied to negative reviews recently. Im surprised as everytime I have purchased a vehicle before at Orléans Toyota they always asked us to submit a 5 star review here