I was a new client with an appt on 6/21/15. I was scheduled at 10:30 am and I arrived at 10:15 am because I know how valuable time is and I didn't want to be late. You greeted me and asked me to have a seat. I sat for over 30 minutes before you came over to look at my hair. When you asked me what I wanted I explained to you that I've had the same stylist for over 20 years without any damage to my hair. I showed you the current damage from 2 previous salons here in LA . I explained that I want NO yellow NO orange and NO purple. I simply wanted my roots done. I felt rushed in your assessment of my hair and that you weren't really paying attention. You asked me to have a seat again. I sat for another 30 minutes before I was finally in your chair. You said you didn't want to use bleach and that you could lighten my hair using color. I trusted you. After the 5 min color application you told me to sit for 45 mins... Which I did and then some. Finally an hour and 15 mins later the color was getting washed off. Was I supposed to tell you when the 45 mins was up... I certainly hope not. After 2 more applications I was finally back in your chair and when I removed the towel my hair was PURPLE with GOLDEN blonde roots and PINK tones throughout. It was written all over my face that I was freaking out but I tried to remain calm and hopeful because your assistant said once dried it would NOT BE PURPLE. She dried it and it was still purple and my roots a brassy golden blonde! You said blonde is your "specialty" and looking at your pictures I believed you. When you came back over to me you started curling my hair and I said my hair is purple and you said it will wash out after ONE wash. I explained to you that the last stylist told me the same and my hair was purple for 3 WEEKS! You said no just one wash. I shouldn't have to leave a salon being told that my hair will look right after one wash. I should leave the salon with what I want and what I was told I would get and what I paid for! I have now washed my hair 3 times since yesterday's appt and it is STILL PURPLE WITH STRAWBERRY BLONDE ROOTS! It is NOT platinum blonde by any means. All you kept saying is one wash and if you don't like it we can FIX it in 4 weeks. Three washes later I can tell you I hate it and I can't believe I have to go to work tomorrow with purple hair! The whole experience yesterday was awful. It was chaotic, unorganized and basically a huge disappointment. Your assistant is the best thing about your salon. Very sweet and accommodating to your every need. She definitely is an asset and does an amazing blow dry. Too bad I had to wash it out when I got home. *After reading how you have responded to my feedback. One thing I know for sure is even the best of the best in any profession can at one time or the other have a bad day. Your level of professionalism is wanting and leaves a lot to be desired. Having rave reviews and not looking to correct the negative reviews is a testament to your ego getting in the way of possibly a great talent and gift. Hiding behind your friends and family or "community" and making fun of me after the fact in front of other patrons is tacky. Over emphasizing on how great you are at what you do, even when a client is not happy with the results, when you added color that I did not ask for, insisting that after a few washes it will improve over time just creates despair and emotional distress for them, I still have your text message and photos of my hair I sent you and the aftermath by the way. Bashing honest reviewers just to up your ratings over time will diminish your reservoir of good will and potential new clients outside your current "niche". Every business including your "acclaimed" thriving one needs new client stream especially if you can appreciate diversity and not label non-Armenian as "suspect" rivals or competition from other salons. This might help make your case objective. You are stooping too low when you bring out your worst commenting venomously on yelp reviews that give you their individual experiences and first impressions instead of focusing on customer recovery. You possibly are well on your way to becoming a victim of your own success and platitudes unless you work on how you handle new clients. ALL CUSTOMERS MATTER! read more

I've been coming to Luxbae salon for the past 6 years and. From the moment I walked in, I was impressed by the stylish and welcoming atmosphere. The staff was incredibly friendly and attentive, making me feel comfortable and valued. My stylist, Suzzie, truly worked magic with my hair. She listened carefully to what I wanted and offered expert advice to achieve the perfect look. I went from brunette to blonde in one day! The precision and skill they displayed during the haircut and coloring were remarkable. I left the salon feeling like a new person, with a hairstyle that exceeded my expectations. Until today, I get compliments whenever I travel or stay local. The attention to detail at Luxbae was evident in every aspect of my visit. The salon was immaculately clean and well-organized, and the use of high-quality products ensured my hair looked and felt fantastic. Additionally, the salon's commitment to staying current with the latest trends and techniques is truly commendable. I can't praise this salon enough for their exceptional service and talent. If you're looking for a top-notch hair salon with a friendly and professional team, I highly recommend paying them a visit. I'm already looking forward to my next appointment! read more

I have been platinum blonde for over 12+ years with perfectly healthy hair. I had seen the work of Monroe "Suzy" on Instagram and it looked beautiful, so I thought I would give it a try, what a big mistake. First and foremost, they have inexperienced assistants applying bleach to your head. Secondly, they apply double bleach (which is a no-no), then they have more clients than wash stations, so the bleach stays on your head for way longer than it should, because they are busy washing other people's hair. Aside from having my hair fall out due to double-bleaching, you are looking at about $450-$500, not to mention the 3-4 people you have to tip that touched your hair - you do the math! The first time, they left my hair purple, the second time it was green and I do understand toners, but its their job to fix that, color specialist! I was so sad to see young girls, 16-18 year olds getting their beautiful long dark hair bleached blonde with all the damage! Half the clients were there for extensions! So, basically, you pay them a hefty fee for frying your hair off, then try to sell you extensions to cover the damage and in turn, make more money. You really have to be stupid and/or bald to continue going here! Never again! read more

god i saw her work on ig it was so amazing from what I've seen read the reviews and almost 5 stars but oh hell na, its all a big fat lie the people she works with are like her lil puppets as the other girl said, and on top of that they don't work they play around until she says bring me this and that.. they ruined my hair i had dark brown hair and i wanted to go platinum god damn she didn't make me platinum she washed my hair so many damn times i was ready to go it was to much and she kept pulling my god damn hair and after 6 hours she made me an ugly blonde that has yellow in it and everyone in these damn reviews say she the blonde god master my ass she bleaches your hair until it falls off and she charges so much 400 to go platinum on top of that she gives a very very ugly hair cut she don't know how to cut hair either and all these people say she's amazing i don't buy any of that to be real i went had my own experience and it wasn't great my hair is damaged from this place and it's fallen off so i had to go black and now it's jus all bad i would give this place 0 if i could please don't waste ur money or time coming to this place the boss lady got to comfortable she jus burns hair now read more

It was my first time going to this salon and Suzy bleached my hair when my hair was already bleached and I told her I only needed it for my roots, but she insisted on bleaching all my hair. She lined up 10 clients and myself at once and put bleach in our hair and went off doing her own thing. She burned all my hair and another girl sitting next to me was about to faint because of how long she left the bleach in her hair. They had to put wet towels on her and she couldn't breathe. She then sold me on $125 hair spray that helps hair growth, but in return it worsened my hair growth along with her expensive horrible bleach treatment. It was such a disappointment after seeing all her pictures, but it is clear to me that the real professional is her photo editor. read more

If I can give this place zero stars I would i have nothing nice to say unfortunately, this place is known on deleting bad reviews,tbh she does do a good job but just for the moment once u go home and look at your hair it's all burned off after u wash it , my hair fell off after coming to her my head was burning because of how much bleach she used on my head haha and charged so much money for it.. don't waste your money and time coming her unfortunately all the good reviews seem to be a lie and if you look closely some of her blondes look burned that she has done on her clients it's jus good lighting and a lot of hair product to smooth it out. For the photos and some think she is a goddess or blonde ladies don't fall for it like how some of us did read more

I had such a great experience getting my blonde done here! From start to finish, everything felt very professional and well thought out. Susie really took the time to understand exactly what I wanted and paid close attention to every little detail, which made a huge difference in the final result. The color turned out beautifully bright, natural, and exactly the tone I was hoping for. I never felt rushed, and it was clear she genuinely cared about doing a thorough, high quality job. Overall, I really enjoyed my time and left feeling so happy and confident with my hair. I'll definitely be coming back and would highly recommend this place to anyone looking for amazing blonde services! read more

Suzy, the head colorist, does an *amazing* job to say the least! I had virgin hair and was super worried about coloring it but she made the whole process pleasant. I went from dark hair to light/white blonde balayage in a single day (it was a long process, ~7 hours) but totally worth it!). It was amazing because she made my hair look exactly like the hair color in the picture that I showed her - actually, my hair turned out way *better* than what I wanted. There were two other girls helping her (sorry don't remember the names) but they also did a great job helping with all the steps. I am super excited about my new hair, thank you! (attached a pic). read more

Such a great salon! As soon as you walk in, everyone's friendly and professional. They use really high-quality products and you can tell they care about what they're putting in your hair. Everything feels very intentional and well done, nothing rushed at all. The service is amazing. They make sure you're taken care of from start to finish and really focus on getting every detail right. My stylist was patient, skilled, and made the whole process easy and enjoyable. The vibe is welcoming and comfortable, which just adds to how good the overall experience is. read more

Hair and lips by Monroe. Beautiful and plump lips by Liana. This was my first cosmetic procedure and they were so professional. And it didn't hurt! thank goodness because I was nervous but Liana was patient and gave me beautiful custom lips as a result. I'm so happy with my experience. And for my blonde. They are blonde Queens, seriously! They have kept my hair healthy and that was most important to me along with a wearable tone. I was so afraid of being a blonde with crispy hair. But girl it is so smooth and healthy I'm obsessed. read more

My girlfriend goes there I always drop her off and she comes out looking so gorgeous because of the time and effort Suzy puts on her hair. She is very talented and experienced hair stylist and I highly recommend people in the area of Los Angeles Glendale Burbank and also from all the valley to come experience the touch of Style that Monroe salon gives. Make sure to ask for Suzy I highly recommend her. With all love thank you for the great experience. Much love to Suzy and Staff. read more

I've been blonde for over 10 years and have tried several hair dresses which were good at what they did, but Suzy was different from others. She just knew how to color my hair the way I'd like it without damaging my hair. I color my hair every month and every time she colors my hair it just looks and feels better. I have recommended Suzy to several people who are also as happy with their hair. Thank you Suzy for the wonderful work! read more

I got a facial here, and I have to say, it was the easily one of the cleanest salons I have ever been to! I enjoyed my time there and the service was perfect. Lucy did my facial and she was incredible! She was very professional, which I appreciated! I highly recommend this salon to anyone looking for a clean and calm environment to enjoy themselves during their time there! read more

I am very happy to find this place. My hair was damaged and colorless, never felt good no matter how fancy my clothes were until one of my friends told me about this salon . Beautiful place . great people and amazing service. Have been coming here for couple of months already and have referred a lot of friends. Thank you all!!! read more

am very pleased with this center, this center transforms me every time and makes me more beautiful, professionals work in their field, very competent specialists, I especially want to thank Sofia for her golden hands, how she does the procedure completely painlessly and does not leave marks on the face, I am simply delighted. read more

I absolutely love this salon- along with its owner Suzie! She's the sweetest. They always accommodate me even when I have to make an appointment for the day of. Both times i've dyed my hair, the color has come out the way i wanted and Imagined. Definitely a MUST try! I highly recommend this place. read more

Beautiful and clean salon. She knows how to color hair! Her colors are beautiful! The place is also fun, always have snacks and drinks for you. Yes, the wait is a little long but it's worth it because they make it fun for You. read more

Had such a great experience at this very polished and profesionally-managed salon! I was pampered from the minute I walked in. Suzy is a highly talented colorist and I couldn't be happier with the results! read more

I love the entire team at Monroe salon and spa the girls are so friendly and professional at the same time Suzy just gets my color right every single time I will never trust anyone else with my hair again read more