Awesome custom service, up until the point you place your order. After which, it is absolutely terrible.
They were extremely rude on the phone, refused to properly check my order when I rang to confirm (as overheard from not properly putting me on hold they said "just tell her its coming when we told her") and they didn't phone me to inform me the dress had arrived (I rang to follow up past the expected delivery date).
And worst of all, they didn't order the additional matching fabric to make the required alterations. Nor were they apologetic about their oversight. I have no idea now if the fabric is going to arrive in time to make my alterations.
Unless you want additional stress added to your wedding preparations, I would not purchase your dress from this store. read more