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    Luster Point

    5.0 (5 reviews)

    Services - Luster Point

    Jewelry repair

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    Perfect Timing Watch Repair

    Perfect Timing Watch Repair

    (2 reviews)

    I took out my Seiko Sports 150 Dive Watch today to go to the pool and I saw that the Monday on the…read moredate was rusted. Every time I see it, it makes my heart sink and it reminds me of this dreadful store. I came to them in 2009 to get my watch battery changed. The crystal had a pretty deep gouge in it and the band was worn. I asked them for a new crystal, a new band, a new battery and a pressure test. They said it would be ready in a few days. The next week, no reply. I called them and they said that they didn't have the crystal and they would have to order it. They said 2 weeks. A month later, I called them and they didn't answer their phone. I left a message. They didn't call back. I was called up for military duty in Iraq. I asked my sister to call them from time to time to check on my watch and eventually, 9 MONTHS LATER, it was ready for pickup. My sister boxed the watch up and shipped it to me in Iraq. It had a new band, but the crystal was not new. It was old, clearly used, and looked like it had 80 little scratches and few big scratches on it. I mean it looked beat up. I called them a few times using the military phone center and they rarely answered and when I did reach someone, I was told this or that. On my leave, I flew off to China and went swimming off the Hainan coast. I looked to check the time and saw sea water floating around in front of the face. I was furious. I dried the watch as best as I could and after my tour was over, I came to their shop. I met the owner and he was "shocked" to learn that my watch leaked. He said that this is very rare. But when he opened my watch up, he found that it didn't even have a gasket on the back hatch. He apologized and said that he would order a new movement and would fix my watch up as good as new. Weeks drug into months and after 6 months my watch was still not ready. I was called to active duty again and while in Iraq on my second tour, I wrote him a letter explaining when I would be home and that I expected that my watch would be ready. I came home, collected my watch and right there in front of him, I tried to set the time. The minute and hour hands would not freely rotate through 12 hours and the day & date would not rotate through 1-31 an Mon-Sun. It was obvious that he opened the watch, cleaned it a little and put it back together. It was not a new movement because it had rust in it. He said that the "new movement" must be defective. Straight liar. I told him that I wanted my watch fixed back to the way it was when I bought it. I left the watch with him. He called after some weeks and I came to pick it up. He obviously put in a new movement as the watch would rotate and kept (and keeps) good time. However, every Sunday night, the day/date hangs up and I have to pull the crown, jiggle it, rotate through the week and get it unstuck. So while he changed the movement, he used the old day/date wheels and other rusted parts. I complained that he ruined my watch and said that I wanted satisfaction. He asked what I wanted and I said nothing less of a refund equal to what this watch retails for today. He cut me a check for $250 or something close to it. 2 1/2 years later, I got my watch back, 1/2 rusted and never worked properly since. Bottom line up front: this guy performs terrible watch service, has little to no integrity, doesn't return calls, his phone frequently goes unanswered (it is disconnected at the time of this writing) - really, I don't know how he stays in business unless the shop is a front for something else. Do yourself a favor, take your watch somewhere else.

    I love spring wound, antique clocks and pocket watches. A growing concern of mine, over the years,…read morehas been being able to find someone who still has the skills and craftsmanship to properly repair and maintain these time pieces. I consider myself lucky to have found Lenny and his staff at "Perfect Timing". They have taken excellent care of two of my pocket watches, a thin, Swiss-made, "Bergland" and my 1908 Hamiliton railroad watch. Thank you!

    Luster Point - jewelry - Updated May 2026

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