The workers are very rude and they tend to talk a lot of shit about customers do not shop here…read moredon't waste your time it's not worth being harassed by employees who depend on your money and half of the time they don't even have the stuff that you need.

Do NOT shop here, the people are rude as hell. It's not worth being harassed the whole time when…read morethe store has so many things that no one even would buy in this day and age. Work on your customer service.Sad

I am not typically inclined to writing negative reviews, but unfortunately, I had an interaction…read morewith the pharmacist of this location that was downright disrespectful. Having taken a controlled substance since I was 16, I am no stranger to the red tape associated with my medication. After a handful of bad experiences with pharmacies in my neighborhood -- I'm talking medication delayed for weeks with little to no communication from the pharmacy -- I decided that making a short hike down to South BK would be worth the peace of mind for timely refills. My psychiatrist agreed, and I proceeded to get my medication from this pharmacy every month for the next year and a half with zero issues. If you had asked me just a month ago about my experience at this location, I would have emphatically recommended them: they were organized, helpful, friendly, and almost always had my meds in stock (with the exception of one time, during which there was a nationwide shortage). Unfortunately, that all changed today. When I texted the Walgreens number to get an RX status update, the automated response said that there were no med orders in the system for me. Weird, because the text above confirmed that they had received the script from my psychiatrist two weeks prior. I called the pharmacy to clarify what had happened, and the pharmacist told me that I lived too far away to refill the controlled substance, and that my location raised red flags for her. According to her, company policy prohibited her from refilling controlled substances for those outside of a 10-mile radius. There seemed to be some confusion about where I lived -- part of this was a technical fluke, as I still have my childhood address attached to my Walgreens account, and have not been able to modify it -- so I voiced that my correct address was in Brooklyn, not upstate NY, and that I actually lived 5 miles away. The pharmacist responded -- and I quote -- by saying that she "didn't want to talk about how many inches, feet, miles, or whatever," but that I simply lived "too far" and explicitly stated that I should no longer call that pharmacy location. Despite my frustration, I began to calmly ask what policy had changed -- I was genuinely curious to know, as this was all news to me -- and the pharmacist cut me off to restate her company's policy at least two times and to exasperatedly scoff at me for "travelling through half of Brooklyn" (another direct quote) to get my medication that I need. I have no doubt that her job is stressful, and I know that the closure of another pharmacy in the neighborhood has caused strain on this one, but I don't believe that the right way to treat anyone who is confused -- whether friend, family member, customer, or even stranger -- is with disdain and bad faith, especially when something as urgent as a necessary medication is on the line. Fortunately, I was raised to treat others with compassion, so I calmly responded by affirming that I was not questioning her nor company policy, but simply wondering what had changed -- not only had there been zero communication about this, but I had also been successfully obtaining prescriptions from this pharmacy for at least 18 months. She told me that the previous pharmacist was "less diligent" than she was, and that she doesn't want to raise any eyebrows were the FDA to see that she had authorized a refill for me. This part is actually fine -- we are all just trying to do our jobs and do them well, right? -- but to have to sit through half an hour of unhelpful information delivered in a disrespectful and borderline insulting manner is simply not acceptable. It is probably a blessing in disguise that I cannot get my medication here as I no longer have to bear the personal gripes of this pharmacist. That said, I worry for the customers who may also need urgent refills and suddenly may not be able to get them despite receiving no communication about these updates. All in all, if you live more than a 30-minute train ride away from this pharmacy location, BEWARE -- and consider looking into another location. What was once reliable may be changed at the drop of a hat, and without keeping you in the loop.

Too long line to cashiers any time. Solted pretzels "Nice " have been never in that store.read more

Visited this store becuase I need to buy diffuser. The store was beautifully decorated. We were…read moreassisted by Lela who was kind and an expert with the products. She gave us all the time that we need. End up buying 2 diffuser. The place was neat and in a nice area in SoHo. I highly recommend this place.

Finally got the chance to visit the store of SMN. So glad we did, met Lela who assisted us today…read moreshe's brilliant and pleasant. Amazing experience and finally got my favorite scent. The store was spotless and welcoming. Will definitely be back for my Christmas shopping.

I ordered the world famous Le Labo, Santal 33, fragrance and went to pick it up at the Le Labo…read morePerfumery, located adjacent to the Ace Hotel, on 29th Street. The interior is filled with many Le Labo tester fragrances, Le Labo brand items (candles, hair care, lotions, merch), is nicely decorated, and has a very friendly and helpful staff member. One of the attractive selling features of Le Labo is, that they offer a 20% discount on refills, right on premises. Thank you, Le Labo, for the convenience of making purchases and I'll see you in the future, when I will be visiting for refills.

Friday, 20th March 2026 Flatiron district…read more New York, NY Being one who is allergic to many things. I was extremely happy to discover Le Labo, Santal 33. It's been my scent entre nous for at least a decade. No sneezing! This shop in Flatiron is so convenient and I can get my personal bottles in my rotation of the glorious Santal 33 scent refilled every time at 20% discount. Le Labo is pricey, however you definitely get what you pay for. Worth every scent. I also order their long lasting gorgeous fragrant candles online. Thank you so much!

Love coming into this store. Not just because of the scent but because the people who work here are…read morekind and helpful. I wish all stores had this combo! I come here knowing exactly which scent I want /ran out of so I don't really browse around this store much at all. It is a small store so there isn't much room anyways to browse.

Fantastic experience with Matthew Barstrom and Jessica. Matthew helped me pick out a wonderful…read moreselection of body lotion and a perfume for my wife's birthday. The scents were amazing and my wife loved them. Thank you Matthew and Jessica for helping to make my wife's special day even more special. Thank you guys, best always Scottish dude Robert Manhattan NY.

It was actually so horrible. The lady behind the counter gave so much attitude. Acted like I was…read morestealing and gave me dirty look

Went to this place last weekend because it was the only beauty supply store in the area and I own a…read moresalon/barbershop. The lady behind the counter is rude and very disrespectful. Doesn't know anything about customer service. They store is small and everything is crammed behind the counter . I ended up buying something because it was last minute and to say the least it was Horrible ! and they are scammers. They sell items and remove items from packaging so you can buy it separate to spend more money. Curling iron but they removed the charging wire and ad to sell it to me later after I figured it out, clippers but the guards are not in the box they have it seperate be careful with this place!

As soon as I stepped into the store all the staff Akischa, Amber, Kevin, Gloria, Sabine, and Murat…read morewere all extremely kind and helpful! They led me right to what I was looking for with such a positive energy that truly made my day! If you're ever in need for something from Mac and in soho you should stop by and they'll be more than wonderful in assisting you.

A Studio Fix box came half way used, no brush. A representative initially said a replacement would…read morebe sent and apologized. Five minutes later, I received an email that it was not the case. They did not take responsibility or acted professionally for a company I have used for almost 30 years.

Service was great! All team members provide personal great experience! Spraying on the tissue is…read moregreat! Jen goes there !Karen Cathy Anna Lee Tunzala Sondos are. Great!A dream team goes there in service! Will come back for holiday!!

During dry skin season, I decided to treat myself. L'Occitane was having a $20 off $70 deal for new…read moremembers. I picked up a few eco-friendly lavender wash products and will be back to pick up their almond oil wash. Everything here smells heavenly and is chemical free. They are high quality beauty products that make one feel pampered.