I always enjoy stopping at Lush while at the Tacoma Mall! I have been shopping here for years, every once in a while. It's always a magical experience going in seeing all the colorful, glittery products, taking in all the scents. There's usually almost always something new. It's too overwhelming for my family member, who can only come in for a moment because of the aroma, so they have to wait for me. The staff members are friendly. It obviously gets pricey, even to get a few products, so it's a special treat when I do visit. I am glad that they have body sprays and solid perfumes. The actual perfumes are expensive. For instance, I have always liked the "death and decay" perfume but it's way too out of my price range! Too bad there isn't a smaller option, or a solid. read more

My youngest daughter loves this store the staff are lovely they are always passing out samples that last a long time :)

Huge shout out to Gabby who is such a wonderful person and outstanding worker! I have never visited or buy from lush, I was just there for work related (DD) and she was so kind enough to give me a few samples and explain what they were! That totally made my day (I told her I wasn't having a good day) but this made up for it! Her kind gesture and attitude made me smile! Thanks Gabby! read more

This review is likely going to be shorter than many of my other reviews but it'll be short and sweet... I have only been shopping at lush a few short months now but I'm very pleased with the service I've received as well as the majority of products I've tried and bought as gifts in this time. Speaking of the products, there's one in particular that really has stood out to me so ... To the ladies out there who LOVE roses *raised hand emoji*, Rose Jam shower gel is the shower gel we have all been waiting for ! I realize it's been around a while now and I'm a little late to the party but I feel I need to take this opportunity to get the word out now to EVERY woman who hasn't tried it yet ! It puts ALL scents at BBW to SHAME and now I want to purchase the largest bottle they have which I can't afford right now but something inside me is screaming "it's worth it, DO IT!!!" It's a blissful, sweet and romantic scent that would be perfect for Valentines Day which is creeping up before we even realize it. Treat 'yo self or your beloved to some Rose Jam for v-day, seriously. Not convinced yet? I just wrote a poem that might fix that... Roses are red, violets are blue, go to lush and get some Rose Jam like me, you'll be happy too ! Okay corny I know but hey I'm just trying to help the ladies discover this lovely scent and help the guys looking for gifts for the girlfriends next month make a wise choice so they can get some ;-) Anyways, in conclusion.... ROSE JAM. ( Don't act like I never told ya ! ) read more

Lush Cosmetics - Rose Jam shower gel ... it's like crack you keep in your shower! - Cosmetics & Beauty Supply Near Me - Tacoma, Washington

Oh my goodness! The best experience I have ever had in a store! Marcus made sure that we had a blast! He let my daughter try 2 bath bombs, a soap throw, and a bubble wand! He helped explained all of the ingredients and what would be best for our skin care needs! I felt like I was in a science discovery center seeing how each product worked! He gave my daughter, myself, and my son a prize for winning a game! She got to choose a bath bomb, i got to choose a soap, and my son got a shower bomb!!!!! I feel So blessed, my daughter now wants a lush Party!!!!! Thank you so much for all of your kindness!!! read more

The store was great! I was in need of some gifts and didn't even know what I wanted. Marcus was full of great information to help me find a great personalized gifts! And Logan helped me as well. She was super knowledgeable and help me get the perfect gift wrapping for everyone! I am pleasantly surprised with how great my trip was! I'll def come back when I don't know what to buy for a gift! read more

We had my kid's birthday at Lush this year. It is $4/person. So we had a small party. It was intimate and nice. Jaysea and Atlas were the ones running our party and they were so patient and kind with the kiddos and made everything so fun. I think atlas listened to my kiddo talk for few minutes straight at one point. They got to crush a bath bomb in a bowl and then make bath bombs after doing some face masks. We left with goodie bags and samples very happy and worth the money. read more

Logan and Jaycee are absolutely incredible. Not only did I feel so seen and taken care of, but they genuinely made me feel special. They are both wonderful with customers and answering questions! They are super helpful and so kind. I hope these two get the recognition they deserve for how above and beyond they go! read more

Lani was so sweet and helpful! She gave lots of information about the products and even gave us a free sample!

Not only are Lush products fantastic, but the stores smell absolutely amazing, making the shopping process all the more enjoyable! And, all of the staff are engaging and helpful, with an impressive knowledge of the products. We certainly give Lush our enthusiastic thumbs up! Pro Tip: Definitely stop-by during different holiday seasons, as they offer special themed options that are just delightful. read more

OMG LET ME DO A SHOUTOUT TO GABBIE! It was my first time going in in 2 years and lemme tell you she took GREAT care of me, I didn't even know where to start when I went in mostly looking for perfume, she took the time to help me find what scents I liked best and reintroduced me to one of my all time favorite soaps I used to own, she showed me scrubs and soaps and skincare and omg the arm massages!!! This woman is pure magic, needless to say I'm addicted to lush again and truly felt so taken care of, coming back again. THANK YOU GABBIE AND THE LUSH TEAM read more

I love this store! Teresa, the employee working, was very helpful and wonderful in finding products right for not only us, but also for our children. She demonstrated a bubble bar for us, was very friendly, and easily answered all of our questions. Great location for Lush with employees like that. read more

seriously great store with great staff! I love that I live so close to Lush now. Lush products are the by far my favorite -and they smell amazing too. I cannot go into the store and just buy one thing because everything is that awesome. I really appreciate how helpful the staff are at answering all of my questions and shoutout to Izzie who is exceptional and a pleasure to chat with! read more

I absolutely love this lush store! Employees are always so friendly and extremely helpful with any of my needs from face masks to lotions and bath bombs and all things body and skin care. I just recently visited this store again to grab some treats for birthdays as well as Christmas and was with my younger son and the staff were so accommodating. They were able to grab some stocking stuffers for me and having them already packed so my 4 year old didn't even notice what was going on. And what definitely solidified this stores 5 star review was this last visit, one of the emoloyees came up to us and asked if my son could come and participate in a bath bomb demo. This made not only my shopping experience great but also his, he spent a good 15 minutes playing in the water and left so happy. The service and quality are worth the prices here. read more

I was helped by Jessica and she was so nice and informative. She was friendly and I loved talking to her about products. I was unsure about purchasing products due to personal reasons and they were so helpful and gave me samples to try without worrying about if I was buying something (alot of places only worried about the sale. Or the customer) lush was super nice. Loved the customer service read more

Lush cosmetics has the only cosmetic/soap and bath bombs that make my skin silky soft. The employees have a fun knowledgeable marketing skills and are happy to help! They offer samples of items you are curious about and they will do a live demo as well! I have an auto-immune issue (lupus) and my skin is hyper reactive to a lot of different things but lush products always work and never leave me with side affects. read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - Tacoma, Washington

Jessica was awesome. Gave me a birthday gift which was a total shock. She made my day! This store is fabulous with fantastic employees. I'm still smiling. BTW, their product kicks butt! So yummy and wonderful. read more

Lush Cosmetics - Jessica was awesome! Gave me a Birthday gift--totally unexpected and made my day. Wonderful employees. They deserve promotions!! - Cosmetics & Beauty Supply Near Me - Tacoma, Washington

Hands down the best customer service around! They truly take the time to get to know you and what your needs and desires are in a product! Walked in and was immediately greeted and was joked with about how I returned so quickly (I was at this location the day before) the ladies and gentlemen in this store make you feel so very welcome! Must admit that Lush is my new favorite place! -Megan read more

Lush Cosmetics - A few products I picked up today for under my Christmas tree - Cosmetics & Beauty Supply Near Me - Tacoma, Washington

I'm a huge fan of lush and their bath products. What's not to like about smooth skin and bubble baths? The employees are friendly; sometimes a little too cheery for me. Anyhow, they answer questions and are pretty direct when trying to find a solution to your problem. I don't feel like I'm being pressured to purchase anything other than the items I've specifically come in for which typically tends to be bath bombs, facial masks and lip scrubs. Addicted. :) read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - Tacoma, Washington

I stopped in really quick about 40 minutes before closing with my two rambunctious boys. Immediately Chelsea greeted us with a warm hello and even a warm hello to my boys. I was in a rush and knew I was there for my regular hall of bath bombs for the boys. Chelsea immediately offered a sample of a bath bomb to my three year old, she let him pick one out and then she explained what scents were in it, got a bowl and filled it with water and let him drop it in and play with it. She was patient, friendly with top notch service!! She washed the boys hands at the end. I truly believe service in stores had died which is why many people shop online and many brick and mortars don't last anymore but Chelsea brought back enjoyment in shopping. Again, super friendly, knowledgeable and authentic. Thank you!! She is the reason I will continue to buy instore vs online. read more

Late review: Went here to check out the holiday specials and the workers were so ridiculously friendly. :D Picked up a glitter bar to smell it and got glitter all over my fingers and one of the workers let me wipe it on her hair just to add more glitter to it.~ So excited to try the golden wonder! read more

Lush Cosmetics - THE FAMOUS GOLDEN WONDER - Cosmetics & Beauty Supply Near Me - Tacoma, Washington

I am still a huge supporter of Lush but I have to limit my visits because I tend to get too excited over all the amazing products they offer. For anyone who has wanted to try all natural products I say: go for it! Lush has an amazing return policy so it is worth a try and if you don't like it take it back and find something you really love. The bath bombs are still my favorite product that lush offers. They are beautiful, smell amazing, and leave your skin baby soft! Drop them in and watch your bath transform into an array of beautiful colors. Recently I have also started using their hair products on my crazy curly hair. I use Curly Wurly as my shampoo. It leaves my hair super soft and smells like coconuts (one of my favorite scents). Then I finish my hair routine with R&B to leave my curls bouncy and super soft. I still use a little bit of plain old hair gel to keep the frizz out but I am only using 1/4 of what I use to. Plus, my hair is so much softer! I get compliments all day long on my luscious locks. read more

I love Lush and I love that their products are organic as well as none of their products are tested on animals. Their products are great for sensitive skin such as mine. I always get the best customer service here and they always make great recommendations depending on your skin type. If you are unable to purchase the product or just want to try it out first they also give you samples so that you can take it home and try it out before buying the product. Their exchange and return policy is also great, if you aren't satisfied with the product bring it back within 31 days with receipt for refund or without receipt for an exchange. read more

Lush Cosmetics - T for toes, Angels on bare skin, and oatifix - Cosmetics & Beauty Supply Near Me - Tacoma, Washington

People here needa chill. It's widely known that Lush workers often greet people, but doesn't mean you get to follow me around. I can smell bath bombs and lotions for myself, and I'm not going to smell something by you just shoving an item in my face without me questioning you to! My last experience, I was picking some bath bombs up, and this girl tried to force me to buy their Christmas editon bath bombs buy placing one in my hand saying "You'd need thisssss!!! Go get it girl!!!" Like you need to back off of me!!! Leave me alone lady!!! It seriously makes me wanna get out of the store. Like kindly just say hello, I am aware of what I want, and if I needed help, I'd ask you!!! Thanks:) Oh and also I recommend the snow fairy scent and the mint lip scrub. read more

I originally went to LUSH for their Coffee Scrub and retail therapy along with a few other things but I wasn't sure which products to buy- Jessica and the girls working last night were amazing! They were so kind, helpful, and knowledgeable on what I was looking for - I feel bad because I forgot the other girl's name (beautiful, petite girl with ON-POINT pink hair and killer makeup skills), but she was wonderful too! Jessica went the extra mile, for sure. I wanted to cry and hug her because she introduced me to some bath bombs and reminded me that I was doing a great job at my work (I tend to overshare how my work day goes LOL), and to have self-care. ALL THE HEART EMOJIS TO THE LUSH TEAM AT THE TACOMA MALL. read more

I love LUSH! I rarely leave empty handed. I always get great service whenever I go in. The staff is so friendly and helpful. My friend was visiting from out of town, and was seeking good skin care products. So we went into LUSH, and we were immediately greeted and assisted by the staff! Today, Olivia made us feel so welcomed, and gave us great advice on what product suits our needs! If you like smell good stuff, bath bombs, & great customer service, I highly recommend this shop! read more

The employee with the *i think* yellow hair was so nice & helpful. Answered all my questions and gave me samples of things I was curious about. Definitely will be a repeat customer now because of them! Everyone is always so attentive & available without being overbearing. Appreciate it! read more

I go here mainly for the skin products but love what they are all about. They have great customer service, I see some people say they are pushy but if you just nicely tell them that you are good and just want to browse then they will leave you to it. :) read more

You guysssss, they finally opened up a Lush in Tacoma Mall! My friend and I went to Tacoma mall the other day.. mainly because I wanted to go to F21, so we were walking and BAM! My friend spotted Lush. Now, I don't frequent this mall, so I honestly don't know what goes on, but I will say this.... my friend (whose from NM) spent over a hour in that store. Yea. The girls working there were very nice and very helpful to those who are unfamiliar with their products. We ended up going back Friday since they got new shipment in and again, we spent over a hour in there. We also got facials from them, which are completely free of charge. They'll ask you what's going on with your skin and choose products based off what you said. My favorite Lush products is their soap bars. Lust and sexy peel is definitely my current soap bar crush. Honey I washed the kids and Rockstar comes close too. They also have amazing bath bombs and another favorite of mine is their shower jellies in Sweetie Pie. If you're unfamiliar with their products.. they are not cheap. They are all handmade using nothing but the best ingredients. There's no animal testing, parabens and other icky things commercial brands use. read more

I tried 4 bathbombs and a face cleanser/makeup remover. The bathbombs look cool but really do nothing for the skin like other brands I've used. The cleanser I will be throwing away. It is my 3rd use, I have developed acne because of how heavy it is. It also does not remove makeup the same way it did in the store:/ Does not match the hype I wouldn't give up on the brand. Keep trying watch year, their vision is great. I hope their product improves. read more

This store smells amazing the second you walk in. The staff is helpful and nice. I know most people go in for the trendy bath bombs, but the fresh face masks are by far the best thing they sell. My favorite is Catastrophe Cosmetic. Only negative is that the prices have increased over the years. read more

Lush Cosmetics - Blueberries aren't only for eating. - Cosmetics & Beauty Supply Near Me - Tacoma, Washington

Came in Black Friday, pretty unsure of what I wanted to get for Christmas. Kali and Melissa (I believe, not sure of the spellings though) were so helpful! They taught me not only what a shower bomb is but how to use them! AND how to pick which one I should get for each person in my life:) They offered reusable wrapping AND an ingredients list for each product!!! I was shocked with the service! Thank you so much to you both:) will be back soon for sure! read more

I walked into Lush without any intention of purchasing anything. I was simply taking a friend in from Japan to look around and enjoy some smells. Despite it being Black Friday and a bit busy, all the staff was friendly and attentive. I was super impressed by one associate who I believe is named Caleb (not sure on the spelling). She approached us in a way that was inviting and not at all as though she wanted to pressure us into buying anything. While I didn't have a purchase in mind, I took the opportunity to allow my friend from Japan to enjoy a 'Lush experience.' We explained some of our interests and Caleb had us sit down to try an assortment of great picks she found. My friend and I both had a lot of fun, and part of it was just the easy going and happy attitude of the associate. I asked her many questions about the ingredients, longevity, and uses of the products as well as any variations of scents and sizes. She was very knowledgable and quick to answer. In the end we chose an item that was much like washing your body with a hunk of jello that was super fun, unique, and smelled great too. We thanked Caleb for being here during the holiday, and in the end she enjoyed the experience so much as well that she gave us some complimentary little gifts to try. Overall, Lush was a fun time. Of course the products are always going to be exciting and nice, but what really makes the difference is the staff. Thanks so much to all the staff there for working hard and being on point despite having to be away from their families and friends over the holiday. Especially Caleb who really gave a foreigner and memorable experience. read more

This place is great. While I know their bath bombs are overpriced often for what goes into them, there's something amazing about the colors and swirls that come out of it! I use them as treats from time to time or I would be broke. The ladies there are always very helpful and most aren't too pushy. They also give samples of some products which is great since I have sensitive skin. I was able to get a face wash here that finally didn't irritate my face which was a plus! read more

I recently bought a few face washes and bath bombs, I have to say for being a skeptic of this herbal stuff I'm very much a fan now. I use the herbalism face wash and not only do I love the smell, but it doesn't dry out my face like most other washes. The imperialism moisturizer and lavander water toner are a great combo. The staff here are very knowledgeable if you ask them for a specific product based on whatever needs you may have. These products are pricey but you don't use them quickly since you only need a little bit of product per use. read more

I was originally turned in to Lush for their out of this world bath bombs. Accidentally got my toddler son hooked on them, and have been a Lushie since. I loved visiting the Tacoma store because, on top of the staff pampering their future consumer, I could pitch them a need and they had a perfect solution. I also have very sensitive skin, and because of the care they put into their products, it's the only brand that truly makes me my best self. Also- jelly soap... put it in the freezer. I wasn't sold in the idea initially, but put it in the freezer. Only thing better would be a consensual encounter in the shower. ;) read more

My now 'go-to' beauty/hair supply store! My friend and I stopped into the Tukwila location a year ago and I have been addicted ever since. I'm so happy they put one in Tacoma! The staff is very friendly, knowledgeable and eager to help you find what you need. At both Tukwila and Tacoma locations, I have never had a bad experience. As expected, all natural products are pretty steep in price, but so worth it. I love that you're allowed to sample and test products before you commit to buy. I've definitely noticed a difference in my skin and hair since using their soaps and shampoo. I would highly recommend them to everyone! read more

I love their products and the associates there have been super knowledgable, kind and always helpful. It's one of my favorite stores go to, I wish the store was a little bigger because it can get crowded. read more

Caitlin was an amazing an employee that was there to help us. She did so much demonstrations that she sold me on some bath bomb, body scrub, exfoliater cream. My arms smells so good from her demonstration. A really neat store to go in. The smell grabs you before you even enter. read more

I like quite a few of the products and the staff are generally friendly and helpful. There are a lot of associates that, even after I've said I don't want help, will lurk in my periphery and comment on everything I touch or look at for longer than a couple seconds. They're like adorable, high-pressure car salesmen. I'm sure that's part of their training, but it's really awkward and makes me uncomfortable. It does save me money, though, because I usually just grab what I came for and make a beeline for the register. This location loses stars because I recently went in to purchase a seasonal mask. When I asked the associate about it, she said they were out, but would get more in the next day. I called the next morning. The lady said they'd get it in by 1pm that day and asked me to call back. When I called back at 2pm, another lady explained some quirks in their mask shipment schedule, took my number and said she'd call when the masks came in. Nobody ever called me. I understand why fresh masks aren't available online, but it shouldn't be this much of a hassle to get your hands on one of them. I'll give the Southcenter location a try the next time I want a shop-only item. read more