I couldn't ask for anything more in an appliance store. I recently went through a kitchen remodel…read moreand the owner, Debbie, was extremely helpful in helping me pick out the appliances for the kitchen. A long-time family owned business that you feel good buying from. I HIGHLY recommend.

After trying to order and buy a refrigerator and getting no call back, I am going anywhere else. I…read morestopped in the store and spoke to a woman who said she would check into it and call me back. After waiting 2 weeks I called and was told by the woman that the model I wanted was no longer available. Gee, she could've called and let me know. So, while she was on the phone I got out my tape measure and measured space to see if a larger one would work. Yes! It would work perfectly, so I told her to order the larger, more expensive one. Again she said she would check and call me the next day. No call. After a week I called her. She had no recollection of me ordering the larger one, she only remembered telling me the other one was no longer available. So, again, I asked her to order for me. Still no call back. Finally, I went to the website to look up the model number to buy it elsewhere and I saw that you can order online. I gave it one more try and filled out the order. That was Sept. 10, today is the 21st. Still nothing, no calls. I always try to purchase from local businesses first. That was my intention here. Since my attempts to order got no responses, I need to go somewhere else. I'm just glad I didn't have a refrigerator breakdown emergency and need a new one right away.

Late review. ken came out to fix a GE combo waser dryer unit. the dryer timer was broken by me just…read moreturning the knob. it is a five year old unit. a great machine mechanically with garbage platic parts (handles , timer Parts, and electronics total cheapass made parts) ken came out ,assesed the parts needed said it would take 2 -3 days, called and came back and promptly fixed it. Ken is old school like myself so we talked about how moden machines ruined by plastic parts and electronics, modern cars have the same life span 5 years or less. its great for MR goodwrench repair people, sux for us consumers. we both had a great time talking about the good ol days of metal parts and depebdable products.. Ken is a Great guy. When the shit parts break again, and they will, i am calling C&n appliance repair. A bit od history...before we bought this laundry unit we had a kenmore staker that lasted over 15 years without issues untill it all died, washer motor and dryer heating element. not worh fixing. Spend over 1500 for this GE unit which i am very satisfied with its service, just all the elctronics and plastic cause it to be less dependable, and that fricking lid lock ughhh , I wish ken a prosperous year wihhis business, and all you babies quit railing. this is a great busines. just needs a better offive manager. and all you loosers writing check/ hello, the 80's and 90'called, they want that paper and dead trees back back. get with it people. Michael G. Capitola Ca

Ken has been on my go-to list for many years even though several times his helpfulness over the…read morephone resulted in a house call not needed. He and wife Lisa are a great team. Each job he has completed have been excellent.

VERY quick to diagnose the problem with our gas dryer. Turned out to be a very simple fix,…read moreinvolving replacing a part that he had with him. Within literally a few minutes, we had our dryer working again, and at a price that was absolutely reasonable. My only reason for knocking off one star is that we tried for literally a week to get ahold of him, and every time we called, his answering machine was so full that it wouldn't allow us to even leave a message. Persistence pays off in the end, though :-)

Came to my house and looked at my washer and oven. Did nothing. Charged me $75. Useless.read more

I had great service in my search for new kitchen appliances. A lady named Dejah was extremely…read morehelpful. I will go back again.

Well I guess we started to plant at the perfect time. Low prices and easy to load as it was near…read moreparking lot so I did not need to transport it too far from the car. Thanks Home Depot. My mom was happy all the way home.

I am writing this for two seperate entities. Rent A Center the company and Rent A Center the…read moreWatsonville store. Lets start with the good news, the Watsonville store. My experience with them was over the top fantastic. These people are caring, helpful and make the store visit a pleasure. I wish i could get everything there! Food, medications and sundries i would love to go see them every day! I just got a new refriderator there and i like it a lot. It wasnt the model i wanted but its a great new fridge. So the store is freindly, betond clean and inviting and they make you feel special when you go in . 5 stars ti the store! Now for the not so great . Rent a Center the company needs a little work. When i looked on line for my fridge i found almost all fridges were out of stock. Including the one I wanted, which i would have been paying twice the amount for. So i ordered the second choice. I went in to do the paperwork and arrange delivery but the one i ordered was not in stock either. I had to settle for the one they had. And im happy with it. But i have a problem with companies who advertise things they dont have and offer nothing by way or explanation or give you a time where something might be available, if ever. In my caese the people that work in the store saved this sale . I would have walked out otherwise. The company needs to to be more diligent about having the stock that they advertise. Bottom line. Go into the store and look around. They have so many quality products and different ways to pay. And that way you can actually see what is available instead of falling in love with something on line and being disappointed when they dont have it in stock. I will own my fridge in under 6 months at the low cash price rather than the rent to own price. The people there want to see you buy the merchandise at an fair, affordable price and will help you in any possible way to make it happen. I cant wait to buy more stuff there. I just dont know if it will be a huge 3D TV, a dining set, a gaming laptop, a home theater system or maybe some new tires for my car. Ill keep you posted!

I would like to give a 5 star rating to My Guys Christian. They did have a previous Manager that…read morewas no good for business. I do realize they are doing a clean up and they have improved over night stop by and see what they have to offer you. Keep up great Work Cristian.

Rey came out and fixed our Maytag clothes washing machine quickly and efficiently. He then waited…read moreand ran the machine through an entire cycle before leaving for his next job. I would hire this company again.

Thank you for responding, but I don't believe your explanation addresses the fundamental issue with…read moreour experience. As consumers without a technical background in appliance repair, we hire professional technicians precisely because we rely on their expertise to diagnose problems and restore our appliances to proper working condition. We are not expected to understand the internal electrical circuitry, know which components need to be checked in what order, or determine which additional issues might emerge after a repair. That is the expertise we are paying your company for. We hired Dienza Appliances because our Aga range top would not turn on. Your technician replaced the internal components, and only AFTER that work was completed did we encounter a new problem: we now have to turn the knobs twice before the electricity comes on and we can use the stove. This was not an issue we experienced before your technician worked on the appliance. You explained that some components cannot be checked until the initial failure is addressed. We understand that complex repairs can involve multiple steps. However, that explanation does not establish that this particular problem is unrelated to the work performed, nor does it explain why a new operational issue appeared immediately after your technician's intervention. The issue is not simply whether $1,000 is a reasonable price for parts and labor on a high-end appliance. The issue is whether we should be expected to pay a substantial additional amount to address a problem that was not present before your company performed the original repair, without first receiving a clear technical explanation of why it is unrelated to that work. We also appreciate your offer to review possible discounts. However, a discount on another $1,000 charge does not resolve our underlying concern about the quality and outcome of the original service. **We did not hire your company merely to replace a particular component. We hired professional technicians to fix our stove.** From a customer's perspective, a repair should be evaluated not only by whether a particular component was replaced, but also by whether the appliance functions properly afterward. If additional diagnostic steps were necessary, we would have expected clear communication about the scope and limitations of the repair, along with a reasonable explanation of the newly developed problem. We are not claiming that every subsequent appliance issue must automatically be covered at no charge. We are asking your company to take our concern seriously, investigate whether the new problem is connected to the work performed, and provide a technically supported explanation before insisting on another $1,000 payment. Unfortunately, your response focuses on why additional repairs can be expensive and why certain components may not be checked initially, but it still does not address our specific concern about the new problem that appeared after your service. We hope Dienza Appliances will reconsider its position and demonstrate the accountability and customer service that consumers reasonably expect when entrusting an expensive appliance to a professional repair company.

This company is absolutely the worst. I bought a washer from them and it's been nothing but…read moretrouble. The service contract is worthless. They've cancelled on me twice. This is after trying to get me to agree to not fix the washer. No wonder they're going out of business. Their products and service suck!

I just purchased new refrigerator first one came in damaged delivered anyway and had to be exchange…read morewaited a week second one came in defective they came out to repair three times and unable to fix and sears unwilling to give me an exchange The manager Nelson doesn't have a backbone to make a reasonable decision that would help the customer I've been without a fridge for two weeks spoiled food and inconvenience no fridge sears doesn't care

Honest, punctual, courteous and still knows how to deal with old equipment. His prompt response…read moreeased my mind.

We have a built-in vacuum in our house that is 13 years old, and it started having issues. I called…read moreEdgar and am thrilled with the work he did, the price he charged and his responsiveness. Edgar called me back within an hour of my first call, and then called to confirm the appointment the day of. He was on time, professional and thorough. He resolved a multitude of problems on the spot as he had all the needed tools and parts with him. I have high expectations for customer service, and Edgar met and/or exceeded all of them. I was so impressed I wrote in my calendar 2 years from now to have him come back for a preventive service call. I just wish I had friends with built-in vacs to recommend him to!

Wonderful spot. Great selection and even better service. I went to a class there and it was also…read morereally helpful to learn about pruning. When I have guests from out of town sometimes I bring them here to show them the amazing sculpture garden. It's especially awesome on a sunny day. It's also pretty unique in the world. Highly recommend!

Love them. So helpful & knowledgeable. Great selections. Very Watsonville collection of plants…read morethat do well in this area. super 1/2 price section in the front of the nursery. I've also called a few times with questions. They were always friendly & helpful.