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    Luminous Designs

    5.0 (1 review)

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    14 years ago

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    Road Runner Rentals

    Road Runner Rentals

    (2 reviews)

    We rented a popcorn machine for a party. My brother in law picked it up, and as soon as he…read morereturned he told us that it was flimsy and filthy. Sure enough it was so cheaply made it seemed like it would collapse if gently bumped, and it was filthy. We cleaned it thoroughly inside and out in preparation for use, but we were too grossed out to use it. When I returned it and explained that we hadn't used it, that the equipment was dirty and rusty, the lady's excuse was that it was the end of the season. When I explained that we didn't use it because it was gross, and that we would appreciate a refund, she was unapologetic and said "we don't do refunds". Maybe this was an isolated incident regarding the equipment condition, but the customer service is definitely lacking.

    I was severely disappointed with my experience due to the price. The quality of the tables and…read morechairs was okay and some a bit dirty but that wasn't my biggest complaint. My engagement party was 9/30/17. I corresponded completely through emails and was quoted a price that included everything I need, even taxes and delivery. All items were named in the email. I was caught off guard when the price went significantly up upon arrival of the tables and chairs. I made multiple phone calls but the office wasn't open and the delivery men had to leave so I paid them and wrote on the contract I was quoted a lower price and told that they could reverse money from the office. After calling non stop all day I finally received a call back and they advised it was the fault of the man who was handling my account and if I wanted the money back it would have to come from his pocket personally because he quoted me wrong. The man called me to apologize and I spoke with him twice but never received my $70 resimbursement. I feel that was incredibly unprofessional way to handle the situation and it was never resolved. For these reasons I don't recommend using the company for cheating me out of the price I was quoted, quality and customer service over all. Many of friends are getting married and hosting parties and I have told them all to stay away.

    Luminous Designs - partysupplies - Updated May 2026

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