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    Luminous Designs

    5.0 (1 review)

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    14 years ago

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    Nicolette's Creative Co. - This is the tiny welcome sign she gave me

    Nicolette's Creative Co.

    (13 reviews)

    This company was such a pleasure to work with. Nicolette is very professional and responded to all…read moremy messages right away. She gave me quotes for all different ideas I kept coming up with and at no point did she try to push the more expensive options. The end product was gorgeous. I highly recommend this company.

    TO NOT USE THIS COMPANY- WILL RUIN YOUR EVENT…read more If you're considering hiring this company for an important event, especially an outdoor event, I strongly encourage you to read our experience before booking. We paid $700 for what was supposed to be the centerpiece of our daughter's first birthday. Instead, approximately 20 minutes before our guests arrived, the display began falling apart. The shimmer wall separated, balloon sections detached, and the entire structure collapsed before the party even started. The owner, Nicolette, never came to our event herself. Instead, she sent assistants to perform the installation. During setup, one of the assistants actually asked us if we had a rock because they didn't have enough sandbags or weight to properly secure the display. When we told her we didn't, she responded, "I was just given these materials. You'll have to take it up with the owner." That should have been our first warning sign. A professional balloon company charging hundreds of dollars should arrive fully equipped to safely secure its own display--not ask the customer to provide rocks. After the display collapsed, we were forced to search our yard for rocks and concrete blocks ourselves just to try to keep it standing. We also had to reinforce the shimmer wall with packing tape so the party could continue. The second group that arrived to address the collapse introduced themselves as Nicolette's parents. During their visit, they called Nicolette in front of us. During that conversation, we heard them state that the structure had not been properly supported by the assistants because there were not enough sandbags used to stabilize it. They also told us they had previously recommended that Nicolette stop taking jobs on Long Island because she lives upstate and cannot personally service her Long Island clients. We also recognized the stand used for our display as an Amazon stand. In our opinion, it was poor-quality equipment that had no business being used for a $700 professionally installed outdoor balloon display. It appeared lightweight and not suitable for supporting a large outdoor installation. After the event, Nicolette relied on a clause in the contract regarding outdoor displays. However, the weather that day was completely normal for a summer party--approximately 9 mph sustained winds with gusts around 16-17 mph. There were no storms, no severe weather advisories, and no unusually high winds. We expected a professionally installed outdoor balloon display to withstand ordinary weather conditions. Although the contract discusses outdoor displays, we could not find language stating that a customer assumes responsibility if a professionally installed display collapses in ordinary weather. Despite the display collapsing before guests arrived and continuing to fail even after repairs, Nicolette refused to issue a full refund and instead offered only $150 back on a $700 display. You only get one first birthday. Instead of spending those moments celebrating with our daughter, family, and friends, we spent them repairing and stabilizing a display that should have remained standing from the beginning. We have photographs and video documenting the progression of the collapse. Based on our experience, we cannot recommend this company. If you're spending hundreds of dollars on a milestone event, ask who will actually be installing your display, what equipment will be used, and how it will be secured. We wish we had Owner will also try and play on words and say that their outdoor set ups aren't guarneteed - I'd say then don't take my money and the job if you can't do it properly do the job.

    Road Runner Rentals

    Road Runner Rentals

    (2 reviews)

    We rented a popcorn machine for a party. My brother in law picked it up, and as soon as he…read morereturned he told us that it was flimsy and filthy. Sure enough it was so cheaply made it seemed like it would collapse if gently bumped, and it was filthy. We cleaned it thoroughly inside and out in preparation for use, but we were too grossed out to use it. When I returned it and explained that we hadn't used it, that the equipment was dirty and rusty, the lady's excuse was that it was the end of the season. When I explained that we didn't use it because it was gross, and that we would appreciate a refund, she was unapologetic and said "we don't do refunds". Maybe this was an isolated incident regarding the equipment condition, but the customer service is definitely lacking.

    I was severely disappointed with my experience due to the price. The quality of the tables and…read morechairs was okay and some a bit dirty but that wasn't my biggest complaint. My engagement party was 9/30/17. I corresponded completely through emails and was quoted a price that included everything I need, even taxes and delivery. All items were named in the email. I was caught off guard when the price went significantly up upon arrival of the tables and chairs. I made multiple phone calls but the office wasn't open and the delivery men had to leave so I paid them and wrote on the contract I was quoted a lower price and told that they could reverse money from the office. After calling non stop all day I finally received a call back and they advised it was the fault of the man who was handling my account and if I wanted the money back it would have to come from his pocket personally because he quoted me wrong. The man called me to apologize and I spoke with him twice but never received my $70 resimbursement. I feel that was incredibly unprofessional way to handle the situation and it was never resolved. For these reasons I don't recommend using the company for cheating me out of the price I was quoted, quality and customer service over all. Many of friends are getting married and hosting parties and I have told them all to stay away.

    Luminous Designs - partysupplies - Updated August 2026

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